Jul 8, 2013, 11:43 am
Last edit by: FLYGVA
Recent discussion (After January 01, 2016) could be found in this thread.
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
New IHG Best Rate Guarantee - Discussion & Feedback
May 31, 2014, 2:03 am
#5972
Join Date: Mar 2011
Location: Tyrone,EU
Programs: Avios Hunter
Posts: 2,811
Just checked my BRG booking on the IHG website, and it comes back with the "can not display details of this booking", which is normally a good sign that the rate has been adjusted.
Looking at the mobile site, I see the estimated total is $373 down from the original of $460, and the rate type is "LMS BALANCING RC N", which is described as
"for hotel use only. To be used to cross reference rates in LMS. Rewards club points do not apply"
I'm assuming LMS is the lodging management system, the hotel software used my many in the hospitality trade.
Given they havnt used a rate code that gets me a zero rate, I think I need to enquire further.
Looking at the mobile site, I see the estimated total is $373 down from the original of $460, and the rate type is "LMS BALANCING RC N", which is described as
"for hotel use only. To be used to cross reference rates in LMS. Rewards club points do not apply"
I'm assuming LMS is the lodging management system, the hotel software used my many in the hospitality trade.
Given they havnt used a rate code that gets me a zero rate, I think I need to enquire further.
Last edited by tangey; May 31, 2014 at 2:19 am
May 31, 2014, 6:02 am
#5973
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
New IHG Best Rate Guarantee - Discussion & Feedback
There has been a couple times where the rate hasnt changed to zero and i still havent been charged at check out.
May 31, 2014, 10:07 am
#5974
Join Date: Feb 2012
Posts: 143
This may be a stupid question but:
I got the initial BRG email a day or two ago, but like others have been experiencing, I didn't get an updated rate email.
In any case, I just checked in, and I assume at check out I will either be not charged or I will have to wait for IHG to contact me about bank details (as per above).
The only question I have then, is: does it matter which credit card I pay for the reservation with?
I know no 'changes' to the reservation are allowed after the confirmed BRG; but at the check in desk, they said it doesn't matter which credit card I use. I assume that the changes implied are simply room type/number of people/etc.
Any assistance would be appreciated.
I got the initial BRG email a day or two ago, but like others have been experiencing, I didn't get an updated rate email.
In any case, I just checked in, and I assume at check out I will either be not charged or I will have to wait for IHG to contact me about bank details (as per above).
The only question I have then, is: does it matter which credit card I pay for the reservation with?
I know no 'changes' to the reservation are allowed after the confirmed BRG; but at the check in desk, they said it doesn't matter which credit card I use. I assume that the changes implied are simply room type/number of people/etc.
Any assistance would be appreciated.
May 31, 2014, 11:21 am
#5975
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
This may be a stupid question but:
I got the initial BRG email a day or two ago, but like others have been experiencing, I didn't get an updated rate email.
In any case, I just checked in, and I assume at check out I will either be not charged or I will have to wait for IHG to contact me about bank details (as per above).
The only question I have then, is: does it matter which credit card I pay for the reservation with?
I know no 'changes' to the reservation are allowed after the confirmed BRG; but at the check in desk, they said it doesn't matter which credit card I use. I assume that the changes implied are simply room type/number of people/etc.
Any assistance would be appreciated.
I got the initial BRG email a day or two ago, but like others have been experiencing, I didn't get an updated rate email.
In any case, I just checked in, and I assume at check out I will either be not charged or I will have to wait for IHG to contact me about bank details (as per above).
The only question I have then, is: does it matter which credit card I pay for the reservation with?
I know no 'changes' to the reservation are allowed after the confirmed BRG; but at the check in desk, they said it doesn't matter which credit card I use. I assume that the changes implied are simply room type/number of people/etc.
Any assistance would be appreciated.
May 31, 2014, 12:30 pm
#5976
Join Date: Aug 2003
Location: Chicago
Programs: AA UA Delta. HH Diamond, PC Platinum, Club Carlson Gold, Hyatt Diamond
Posts: 808
I search and search but still not able to find cheaper rate, all website shown the same as IHG. Appreciated if someone can PM me some good sites that can shown Euro. Thank you!
Jun 1, 2014, 9:31 am
#5977
Join Date: Feb 2013
Posts: 98
I submitted a claim on Thursday afternoon and I have still yet to hear a response from IHG. We're going on over 60 hours at this point... I sent a gentle reminder email to make sure they received the claim after both 24 hours and again after 40 hours and still nothing. The lower rate is still available on the OTA. One strange thing, when I booked my original reservation on IHG.com I never did receive a confirmation email. However the reservation does show up in my upcoming reservations. Quite frustrating with the lack of response... Anybody have any recommendations?
Jun 1, 2014, 10:11 am
#5978
Join Date: Jul 2005
Location: Manchester, UK
Programs: IHG Spire Ambassador, HH Diamond
Posts: 945
Have you had any update on this?
I am having exactly the same problem at the moment.
The hotel has not adjusted the rate yet, and the BPG's team has not sent me an email about any technical difficulties either...
I think the first email should be good enough, but I personally just prefer to have something in writing confirming they will reimburse me after the stay. So, I have sent a following up email to the BPG team, hopefully they will response soon.
I am having exactly the same problem at the moment.
The hotel has not adjusted the rate yet, and the BPG's team has not sent me an email about any technical difficulties either...
I think the first email should be good enough, but I personally just prefer to have something in writing confirming they will reimburse me after the stay. So, I have sent a following up email to the BPG team, hopefully they will response soon.
nothing to pay on checkout but no 2nd email from IHG so you should be ok
Jun 1, 2014, 3:11 pm
#5979
Join Date: Aug 2011
Location: UK
Posts: 452
I have just received the reply from the BPG team. They were unable to adjust the rate to a free night, so I will need to email them my bank details for the transfer.
Jun 3, 2014, 6:31 am
#5980
Join Date: Dec 2013
Posts: 72
What is the average time it takes for IHG to reimburse through fund transfer? I have waited for 6 weeks after checking out, still no fund shown in my bank account.
Jun 3, 2014, 6:55 am
#5981
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
Jun 3, 2014, 10:21 pm
#5982
Join Date: Feb 2013
Posts: 2
I submitted a claim on Thursday afternoon and I have still yet to hear a response from IHG. We're going on over 60 hours at this point... I sent a gentle reminder email to make sure they received the claim after both 24 hours and again after 40 hours and still nothing. The lower rate is still available on the OTA. One strange thing, when I booked my original reservation on IHG.com I never did receive a confirmation email. However the reservation does show up in my upcoming reservations. Quite frustrating with the lack of response... Anybody have any recommendations?
Jun 4, 2014, 10:27 am
#5983
Join Date: Sep 2004
Location: YVR
Programs: TK Elite Plus, IC Plat Ambassador, HH Diamond
Posts: 918
I am still waiting for my BRG claim from 17 days ago. Have emailed BRG 3 times and last reply was that they are waiting to hear back from the OTA, and they have screen shots. Don't know what all the hassle is, but the OTA is based in Bahrain. My credit card was charged 10 days ago.
Jun 4, 2014, 12:22 pm
#5984
Join Date: Aug 2013
Posts: 10
Sent a BRG claim and they denied stating they can't "see" a lower rate. The competitor site has never changed prices, in fact it's still available. I emailed them back and they just say sorry we look in real time and saw nothing lower....
Last edited by donovanrs28; Jun 4, 2014 at 1:57 pm
Jun 4, 2014, 12:45 pm
#5985
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
Sent a BRG claim and they denied stating they can't "see" a lower rate. The competitor site has never changed prices, in fact it's still available. I emailed them back and they just say sorry we look in real time and saw nothing lower....pictures are from a few minutes ago.
Just resubmit fresh claim, similar to when you had to call in.
Last edited by FLYGVA; Jun 11, 2014 at 12:00 am Reason: repaired quote