Old Jul 8, 13, 11:43 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: FLYGVA
Recent discussion (After January 01, 2016) could be found in this thread.

Most important points to consider for a valid BRG:

1. The comparison website MUST bill in the same currency as the hotel .

2. The cancellation terms must be equal or better, than the terms by the hotels.

3. The Website needs to provide INSTANT confirmation.

4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.

5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .

Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)

IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")

IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")

Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
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New IHG Best Rate Guarantee - Discussion & Feedback

Old May 10, 14, 10:09 am
  #5851  
 
Join Date: May 2011
Posts: 219
Originally Posted by DaveInLA
I looked up hotelopia last night... their prices are WAY below IHG's. I actually wonder about their legitimacy. Also, I think I read that their based in Europe, so I'm guessing they charge in Euros...?
Have booked with Hotelopia on multiple occasions on the UK website, usually billed in sterling. They usually have a staggered cancellation policy but are definitely legit
amit1978 is offline  
Old May 10, 14, 10:14 am
  #5852  
 
Join Date: Apr 2005
Location: E14
Programs: BA GGL, Marriott, IHG, Sirius, Dusit, Thai, Virgin, Hyatt, BAA, AS, AA(both)
Posts: 1,135
Originally Posted by DaveInLA
I looked up hotelopia last night... their prices are WAY below IHG's. I actually wonder about their legitimacy. Also, I think I read that their based in Europe, so I'm guessing they charge in Euros...?

Why guess, look in their terms and conditions if you can't see the specific requirement ring them or email them
E14 26C is offline  
Old May 10, 14, 10:19 am
  #5853  
 
Join Date: Apr 2007
Posts: 695
Hotelopia is a bonafide company - Hotelopia is part of TUI Travel PLC.

The question about them is whether IHG class their confirmation as "instant"

http://www.hotelopia.com/info/faq.aspx#faq_08

i think - 'yes'

can anyone confirm successful usage of this site brg
lfc84 is offline  
Old May 11, 14, 10:06 am
  #5854  
 
Join Date: Feb 2013
Posts: 300
Is it possible to check-in at noon, then check-out 5-8 hours later without staying overnight or is it violating the T&C of IHG or the BRG?
ctrlf is offline  
Old May 11, 14, 11:32 am
  #5855  
 
Join Date: Sep 2012
Location: Amsterdam, Asia, UK
Programs: IHG RA (Spire), HH Diamond, MR Platinum, SQ Gold, KLM Gold, BAEC Gold
Posts: 5,072
Originally Posted by ctrlf
Is it possible to check-in at noon, then check-out 5-8 hours later without staying overnight or is it violating the T&C of IHG or the BRG?
simple Mattress Run done by many all the time.

Only question is if your chosen hotel is a 12noon checkin, some are 2pm or as late as 3pm for checkin.

o book room for one or more nights
o attend hotel to check in at reception
o leave hotel (does not matter if use room or not)
o Let hotel auto check you out the next day at 12noon (or at end of longer stay)
scubaccr is offline  
Old May 11, 14, 1:14 pm
  #5856  
 
Join Date: Feb 2013
Posts: 300
Originally Posted by scubaccr
simple Mattress Run done by many all the time.
thank you so much for your answer!

the process of a mattress run is the same in the us and europe i guess? (i'm staying at ic rome)
ctrlf is offline  
Old May 12, 14, 8:55 am
  #5857  
 
Join Date: Jun 2013
Posts: 2,252
haven't gotten a single brg success, would some of you experts please weigh in on this?

am thinking of filing a claim:

IHG has a room (same type) for 508/night non refundable while another site has it for 508 night refundable till 5/22 - any chance of this getting approved (the other site is NOT amoma)

Next possible scenario same property - IHG has a refundable room for 529/night competitors site has the refundable rate at 508/night BUT the cancellation policies differ by one day.

I am guessing the first option is the best one?
ZBigFam is offline  
Old May 12, 14, 9:20 am
  #5858  
 
Join Date: Aug 2009
Location: Germany
Posts: 1,235
First should be ok IF the other site send instant confirmation, charge in the same currency...
31570324 is offline  
Old May 12, 14, 9:26 am
  #5859  
htb
 
Join Date: Aug 2005
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Posts: 4,649
Originally Posted by ZBigFam
haven't gotten a single brg success, would some of you experts please weigh in on this?

am thinking of filing a claim:

IHG has a room (same type) for 508/night non refundable while another site has it for 508 night refundable till 5/22 - any chance of this getting approved (the other site is NOT amoma)
Looks like the same price for me --> no BRG.

Originally Posted by ZBigFam
Next possible scenario same property - IHG has a refundable room for 529/night competitors site has the refundable rate at 508/night BUT the cancellation policies differ by one day.
You have to book the lowest available rate, which seems to be the non-refundable rate as per your first example --> no BRG.

And even if the refundable rate were 529/night, if the cancelation policy differ (mostly if it is worse on the third party site), you won't have a BRG.

HTB.
htb is offline  
Old May 12, 14, 10:50 am
  #5860  
 
Join Date: Mar 2013
Location: NYC
Programs: AAdvantage, UA Mileage Plus, IHG Rewards Club
Posts: 361
2 of my recent claims have gone unanswered, and each time when I followed up, IHG said they have not received the claim I submitted through the form. Not sure what went wrong exactly.
Quarantine is offline  
Old May 12, 14, 11:14 pm
  #5861  
 
Join Date: Feb 2013
Posts: 300
Originally Posted by MightyTravels
Added 2 claims 48 hours ago. For one claim I got - please wait we are researching it - the other claim has gotten no response yet.

Is that the new normal?
Same here. Claimed on 10th, received "still researching" notification on 12th and today morning (13th) .
ctrlf is offline  
Old May 13, 14, 7:50 am
  #5862  
 
Join Date: Nov 2010
Programs: AA EXP (owe), BA Silver (ows), AB Silver (owr), WN A+/CP, IHG Spire AMB, Avis First
Posts: 1,376
So are people mainly matching non best-flex rates these days, or are they waiting till the last minute for best-flex=advance purchase?

Also, how is room type matching these days? For a hotel I'm looking at, the lowest room on IHG is "Deluxe", whereas other sites just have "Standard Room" or "Room" as the description.
no2chem is offline  
Old May 13, 14, 8:41 am
  #5863  
 
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,452
Originally Posted by no2chem
So are people mainly matching non best-flex rates these days, or are they waiting till the last minute for best-flex=advance purchase?

Also, how is room type matching these days? For a hotel I'm looking at, the lowest room on IHG is "Deluxe", whereas other sites just have "Standard Room" or "Room" as the description.
Very much doubt Deluxe would work against anything other than deluxe, and maybe in a holiday inn it may work against a exec.
mitpat474 is offline  
Old May 13, 14, 9:46 am
  #5864  
 
Join Date: Jan 2012
Location: HEL
Programs: SPG-P ALL/HH/IHG-D NCH-P, BA/A3-G AF/QR/AY-P, Octopus
Posts: 5,624
Hi all,

Which sites are you using for Singapore? I'm not too familiar with the market.
remymartin is offline  
Old May 13, 14, 11:32 pm
  #5865  
 
Join Date: Nov 2010
Programs: AA EXP (owe), BA Silver (ows), AB Silver (owr), WN A+/CP, IHG Spire AMB, Avis First
Posts: 1,376
Originally Posted by mitpat474
Very much doubt Deluxe would work against anything other than deluxe, and maybe in a holiday inn it may work against a exec.
hm interesting, the deluxe rate is showing up sometimes, but only if I directly link into the hotels page on that OTA. Any other way and it doesn't show up. These OTAs are sure sneaky.
no2chem is offline  

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