Jan 26, 2014, 12:41 pm
Last edit by: Canarsie
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[ARCHIVE to 2015] Hilton Waikoloa Village {US-HI}
Nov 22, 2010, 8:10 pm
#3586
Join Date: Feb 2005
Location: PHL
Programs: AA EXP MM, HHonors Lifetime Diamond, Marriott Lifetime Ti, UA Silver
Posts: 5,037
However, according to the clerk at the Kohala Spa all HH members get free access to the spa (not just elites!). So we checked out at 2:00 and put most of our things in the trunk of our car and took our clothes for our flight back into the hotel. Then we relaxed by the pool all day and went to the spa to shower, freshen up, and change into traveling clothes. Worked perfectly for us. just be careful about closing time for the spa (6:00 or 7:00 p.m. IIRC).
Nov 22, 2010, 9:16 pm
#3587
Join Date: May 2003
Posts: 6,359
Was this a misinformed clerk or is this a new policy at HWV? I haven't stayed at HWV in several years, but back then I was Gold and they would only give Golds free access to the fitness center (gym), which normally cost money for those with no HH status. Spa access was ONLY free for HH Diamonds back then.....................
Nov 23, 2010, 6:08 am
#3588
Join Date: Feb 2005
Location: PHL
Programs: AA EXP MM, HHonors Lifetime Diamond, Marriott Lifetime Ti, UA Silver
Posts: 5,037
Was this a misinformed clerk or is this a new policy at HWV? I haven't stayed at HWV in several years, but back then I was Gold and they would only give Golds free access to the fitness center (gym), which normally cost money for those with no HH status. Spa access was ONLY free for HH Diamonds back then.....................
Nov 23, 2010, 7:10 am
#3589
FlyerTalk Evangelist & Ambassador: China
Join Date: Aug 2005
Location: DEN
Programs: DL DM/MM, UA 1K, AA Exp, HH Dia, WOH Glob, IHG Plat, Marriott Gold, NA EE, Hertz PC
Posts: 17,423
I was there Dec 09 and had free access to Spa as a diamond.
Nov 23, 2010, 11:44 am
#3590
Join Date: May 2003
Posts: 6,359
Diamonds have ALWAYS had free spa access as far as I know. That was never in question.
In the past, Golds & Silvers only got gym (but not spa) access. And blues & non-HH members got no access. Now it seems like everybody gets access to everything, although more likely the clerk was just misinformed or illiterate............................
In the past, Golds & Silvers only got gym (but not spa) access. And blues & non-HH members got no access. Now it seems like everybody gets access to everything, although more likely the clerk was just misinformed or illiterate............................
Nov 27, 2010, 2:47 pm
#3591
Join Date: Feb 2003
Location: Glastonbury, CT USA
Programs: Hilton HHonors Diamond, AAdvantage Platinum
Posts: 213
AGS
Nov 29, 2010, 7:03 am
#3592
Join Date: Jun 2001
Location: West Michigan
Programs: DL, UA, AA, B6, BA (airline status-free leisure traveler), Hilton Diamond
Posts: 1,963
Free HSIA policy for Golds and Diamonds?
For those of you that have stayed recently, were you able to take advantage of the new, free HSIA policy for Golds and Diamonds? If so, what is the procedure to get it? Was the speed adequate?
Nov 29, 2010, 8:16 am
#3593
Join Date: Feb 2005
Location: PHL
Programs: AA EXP MM, HHonors Lifetime Diamond, Marriott Lifetime Ti, UA Silver
Posts: 5,037
Yes, I got free HSIA. They gave me a card with a promo code that I used when I logged in to the system the first time. It worked without having to enter the key for the remainder of the week. Really easy and nothing ever appeared on my bill ^
Dec 9, 2010, 4:43 pm
#3594
A FlyerTalk Posting Legend
Join Date: Sep 2002
Location: LAX/TPE
Programs: United 1K, JAL Sapphire, SPG Lifetime Platinum, National Executive Elite, Hertz PC, Avis PC
Posts: 42,209
As a former Hilton Gold, my only previous 'benefit' at the HWV was a welcoming sneer from the less-than-Aloha-spirited front desk staff here. Now I am a lowly Blue member, and with no upgrade privileges, I'm curious what tower and room I will be assigned having selected "Room Assigned at Check-in" for a reservation during Presidents Day weekend.
I added a request for a space available upgrade to a Lagoon Tower King in the special request box, and I'm there on a Kama'aina (HI locals) package, so hopefully that will carry at least a little bit of weight.
What types of rooms have others received when booked in a "...assigned at check-in" category?
I added a request for a space available upgrade to a Lagoon Tower King in the special request box, and I'm there on a Kama'aina (HI locals) package, so hopefully that will carry at least a little bit of weight.
What types of rooms have others received when booked in a "...assigned at check-in" category?
Dec 9, 2010, 4:57 pm
#3595
Join Date: Feb 2009
Location: LAX
Programs: HH Diamond, SPG Gold, Marriott Elite Gold
Posts: 1,032
I suggest staying at the King's Land property instead if possible. The rooms are far superior, the grounds are beautiful (including waterparks and the like), and it includes privileges at the Hilton. I stayed there Thanksgiving weekend and absolutely loved it.
Dec 9, 2010, 9:49 pm
#3596
A FlyerTalk Posting Legend
Join Date: Sep 2002
Location: LAX/TPE
Programs: United 1K, JAL Sapphire, SPG Lifetime Platinum, National Executive Elite, Hertz PC, Avis PC
Posts: 42,209
They don't appear to have Kama'aina specials and their posted rates are triple my current pricing at the main resort for those dates - but the rooms do like quite nice.
Dec 10, 2010, 10:45 am
#3597
Join Date: Feb 2009
Location: LAX
Programs: HH Diamond, SPG Gold, Marriott Elite Gold
Posts: 1,032
Sorry, Bocastephen. Amazingly, the rooms were $87/night the week after Thanksgiving (when we were there). That may have been a special rate for Elite HGVC, but the regular rate would still just be 10% above that. Maybe you can call the hotel directly. I'm not sure what the occupancy was exactly, but it didn't seem crowded enough for such a popular week. I feel like they should do something to steal guests from the other properties.
Dec 10, 2010, 11:01 am
#3598
Moderator Hilton Honors, Travel News, West, The Suggestion Box, Smoking Lounge & DiningBuzz
Join Date: Jun 2000
Programs: Honors Diamond, Hertz Presidents Circle, National Exec Elite
Posts: 36,027
While I have not done this with the HWV, I have had success on several occasions faxing the hotel I really wanted to stay at, noting (with the conf# so they could look it up) that I had a reservation at a nearby property for $x/night, saying that I'd much prefer to stay at your hotel and can you match or come close to this price?
Dec 10, 2010, 2:05 pm
#3599
A FlyerTalk Posting Legend
Join Date: Sep 2002
Location: LAX/TPE
Programs: United 1K, JAL Sapphire, SPG Lifetime Platinum, National Executive Elite, Hertz PC, Avis PC
Posts: 42,209
While I have not done this with the HWV, I have had success on several occasions faxing the hotel I really wanted to stay at, noting (with the conf# so they could look it up) that I had a reservation at a nearby property for $x/night, saying that I'd much prefer to stay at your hotel and can you match or come close to this price?
Dec 17, 2010, 10:33 am
#3600
Join Date: Jul 2010
Location: BWI
Programs: HH Diamond
Posts: 14
Recent Stay
Mr Caddieseamus and I spent last week at the HWV. The property is just as beautiful as all of you have reported. Thanks for the info to help us plan a great vacation. It was a reward stay.
As a HH Diamond, we got on oceanview upgrade. We were in the Ocean Tower. The housekeeping staff were wonderful. Restocked plenty of in-room coffee and toiletries.
The property was not very crowded. Restaurants were empty and good poolside seats were available at all times.
As Diamond you do get complimentary spa access. We did get charged $15/day for parking.
I will be happy to answer any questions if people have trips planned.
As a HH Diamond, we got on oceanview upgrade. We were in the Ocean Tower. The housekeeping staff were wonderful. Restocked plenty of in-room coffee and toiletries.
The property was not very crowded. Restaurants were empty and good poolside seats were available at all times.
As Diamond you do get complimentary spa access. We did get charged $15/day for parking.
I will be happy to answer any questions if people have trips planned.