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Originally Posted by tulokas
(Post 34417407)
Have anyone here found any new good features in the Finnair app? There has been an update and the font has changed but that’s it pretty much. They also display the incoming trips differently.
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I had a friend on the same flight but with a separate booking. I upgraded this friend to J with my points via janica. After this my app started showing his boarding pass with his reservation number and not mine at all. Tried logging out and in but didn't help. After 4 nights for return flight I did checkin via app normally. However at the airport again the boarding pass changed to this friend of mine. This time not even J. Strange indeed.
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Some progress with codeshare flight seat reservations. I booked AY5 under a BA code but can select and change the seats online on Finnair's manage my booking, wohoo! :cool:
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I've been sent a lot of pushes from Finnair that "award booking is available in the App". I can't get it to work though. The "Search" button does nothing, so I can't get past the initial screen.
Are there any known limitations to this search? Does others have similar issues? I'm using Android, app version 1.39 -- Added And now I realise the revenue flight search does not work either. |
Originally Posted by intuition
(Post 34447562)
I've been sent a lot of pushes from Finnair that "award booking is available in the App". I can't get it to work though. The "Search" button does nothing, so I can't get past the initial screen.
Are there any known limitations to this search? Does others have similar issues? I'm using Android, app version 1.39 -- Added And now I realise the revenue flight search does not work either. |
This seems to have broken about 2 days ago. Revenue flight search breaks if you first try to do an award flight search. When starting the app fresh, revenue search works unless you tinker around with award.
award search doesn’t work in any scenario. |
OK, so maybe it is not the app per se, sounds like they changed something in the website booking and the app didn't agree with it.
(Because, that "booking in the app function" is just an embedded browser using finnair.com, it is not really app functionality, right?) Still, really clumsy :( |
Originally Posted by Reissuruuna
(Post 34378383)
I'm waiting 2x points on one flight and 3x points on two flights (flights were in April and in early June).
The first missing point flight was a rt flight from HEL to Germany. I am missing 2x the points for the outbound flight. I upgraded first leg to the J and I think this messed up the system. Points for incoming flight were recorded correctly. The 3x point flight was a TLL-HEL-Greece rt ticket. This time, both TLL-HEL and HEL-TLL points were recorded correctly, but both Greek flights are missing 3x points (inbound and outbound). It is little strange that 2/4 flights were credited correctly :D I need those points to renew my plat and the season ends this month (Thursday). I called cs for the first time two weeks ago and again last Wednesday to remind them of a tight deadline. A cs agent said he saw the matter pending and promised to make a reminder to "another department". Two more days left and I look forward to what happens.. |
This really is ridiculous.
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Originally Posted by Reissuruuna
(Post 34460530)
Points arrived finally today after six weeks of waiting and five phone calls to platinum line. There are still some points missing but I don't bother to call anymore because main thing is fixed and I'm plat, as it should be :tu:
On a slight sidenote, does Finnair just not trust their front line phone agents with point distribution privileges? While I don't have experience with missing points claims on other airlines, I feel like I've been given points for inconveniences from other airlines and also hotels directly while I've been on the phone. |
Interesting website experience again:
>Manage booking: "You need to accept changes to be able to make changes." Ok..... >Click....... nothing happens >Start writing complaint to whatsapp .... 2 minutes passes and just before sending >Change accepted! >Then proceed to change dates >Dates available and no price difference! >Press confirm >Wait 2 minutes >Dog error At this point I sent them a message on wa. >"I checked your booking and it has been changed already!" >Receive 4 etickets, all for the wrong dates >MMB shows correct dates Ilmeeni kun: ei ilmettä PS. Upgraded both ways and got new etix with correct dates. |
Originally Posted by jimmathin
(Post 34461945)
On a slight sidenote, does Finnair just not trust their front line phone agents with point distribution privileges?
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Originally Posted by Reissuruuna
(Post 34462783)
I think the people in cs are from subcontractor and they don't have full permission to company's database. For me one of the agents said in the phone that he need to email my case to another place. He even tried to enter my points manually but he couldn't as the computer said no. :rolleyes:
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Originally Posted by cistavoda
(Post 34462011)
Ilmeeni kun: ei ilmettä
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