Delta.com Bug Reporting: The Official Master Thread
Nov 19, 2009 | 12:26 pm
#422
Moderator: Hilton Honors forums
Join Date: Dec 2002
Location: Marietta, Georgia, United States
Posts: 25,436
Nov 21, 2009 | 10:20 am
#423
Join Date: Feb 2003
Location: Cincinnati, OH
Programs: NW-PE, Blue Star SeaSmiles
Posts: 6,789
No flights are operated between NRT and SIN.
Error when trying to book via multi-city. Can only get SIN fares to load using basic round trip. Still works at nwa.com but will need it at delta.com sometime in the future.
Thanks to whoever at DL reads this thread since DeltaWebDev has moved on.
Error when trying to book via multi-city. Can only get SIN fares to load using basic round trip. Still works at nwa.com but will need it at delta.com sometime in the future.
Thanks to whoever at DL reads this thread since DeltaWebDev has moved on.
Nov 22, 2009 | 12:30 pm
#424
Join Date: May 2003
Location: LAS
Programs: DL Diamond, SPG Platinum, Hilton Diamond (x2), IHG Platinum
Posts: 177
I find it very frustrating that miles do not post till sometimes 2 to 3 days after flight now. Before the NW merger my DL miles would usually post within an hour of flying. Guess this is one more "enhancement"
Nov 22, 2009 | 12:50 pm
#425
Join Date: Mar 2006
Programs: AA EXP, UA 1K, F9 Elite, Hyatt Diamond, Hilton Diamond, Marriott Gold
Posts: 1,323
When trying to redeem miles for gift cards in the Marketplace (about the only thing of value that you can actually redeem SkyPiles for now 
) I can't complete the purchase:
I love the generic implications of 'Some error'...
And to rub salt in it, when i try and 'Contact Us' to report the problem, the SEND BUTTON DOESN'T WORK! Un F***in believable! The lights are on but no one is ever home at Delta IT.
) I can't complete the purchase:Code:
An error has occurred.
* Shopping Cart
* Order History
* Help
o FAQ
o Contact Us
Some error has occurred in the page you were viewing. We apologize for this inconvenience.
Please hit your browser's back button or try:
And to rub salt in it, when i try and 'Contact Us' to report the problem, the SEND BUTTON DOESN'T WORK! Un F***in believable! The lights are on but no one is ever home at Delta IT.
Last edited by denCSA; Nov 22, 2009 at 12:57 pm
Nov 22, 2009 | 2:50 pm
#426
Join Date: Jul 2009
Location: LAX
Programs: AS, Marriott, Hyatt, National
Posts: 879
I've been told by several DL agents that DL has adopted something more in alignment with the NW policy of 24/48 hrs. for posting flight miles.
Nov 22, 2009 | 7:56 pm
#427
Join Date: Nov 2005
Posts: 24
When trying to redeem miles for gift cards in the Marketplace (about the only thing of value that you can actually redeem SkyPiles for now ) I can't complete the purchase:
I love the generic implications of 'Some error'...
And to rub salt in it, when i try and 'Contact Us' to report the problem, the SEND BUTTON DOESN'T WORK! Un F***in believable! The lights are on but no one is ever home at Delta IT.
) I can't complete the purchase:Code:
An error has occurred.
* Shopping Cart
* Order History
* Help
o FAQ
o Contact Us
Some error has occurred in the page you were viewing. We apologize for this inconvenience.
Please hit your browser's back button or try:
And to rub salt in it, when i try and 'Contact Us' to report the problem, the SEND BUTTON DOESN'T WORK! Un F***in believable! The lights are on but no one is ever home at Delta IT.
I've been trying to use the marketplace for two days with the same problem.
Nov 24, 2009 | 3:13 pm
#429
Join Date: Mar 2006
Location: OKC
Programs: NWA, Delta, Continental, American
Posts: 58
Has this happened to anyone else?
Searching for Business class seats using schedule (not price). The list of flights is, say 3 pages long. When I either hit "view all" or the next page arrow, all of the flights turn to Coach. Extremely frustrating. Those of us that use the website to book awards should get large bonuses!!!
Nov 25, 2009 | 10:02 am
#430
Join Date: Jul 2004
Location: Atlanta (ATL)
Programs: LH HON, BA Gold, EK Gold, SPG Plat
Posts: 1,590
ATL-HPN not bookable online (Nov 25)
If you try to book ATL-HPN, delta.com foreces you to book ATL-LGA or ATL-JFK. It's not possible to book flight to HPN. I just noticed that today, never had seen that problem before when booking flights to HPN.
Someone at DL might want to look into that...
Happy Thanksgiving!
Someone at DL might want to look into that...
Happy Thanksgiving!
Nov 26, 2009 | 12:31 pm
#431
FlyerTalk Evangelist
Join Date: Oct 1999
Location: So Fla & NYC
Programs: DL DM/2MM, UA MM, BV LT Titanium, HH Diamond
Posts: 23,768
I tried to book a ticket JFK-BSL and the website had plenty of coach fickets but when I tried to get up front the response was
"Seats are not available for the selected fare class or higher. Please choose another fare class" .
Nothing worked, not I nor D nor J.
"Seats are not available for the selected fare class or higher. Please choose another fare class" .
Nothing worked, not I nor D nor J.
Last edited by monitor; Nov 26, 2009 at 12:37 pm
Nov 27, 2009 | 8:31 am
#432
Join Date: May 2003
Location: Salt Lake City, Utah, DL DM since inception, 3+ MM, HH Gold, SPG-Gold
Programs: DL, UA, AA, HH, SPG, HH, Hertz, Avis
Posts: 1,843
I have encountered 3 problems in the past week - in order of serioysness:
1)
Now receiving the pesky "we don't have an email for you" message. everytime I log in, despite the same email address Delta has send thousand's of messages and tickets over the years still being in my profile.
2)
On a trip, SLC-ORD - leaving and arriving on time, last week -I wanted to check-in on-line for the return flight the day after once at mhy hotel, but was unable to do so. The mesage received was that the flight from SLC-ORD had been delayed to the point to where I needed alternate flights, and all I could get up for that reservation was a list of early morning flights SLC-ORD, not of much help given that I was aleady in ORD. Called Delta who after shuffling me around to 2 other agents failed to fix/clear it so I gave up. Was only able to check-in once I was in the airport.
3)
Wanted to make a reservation in BE SLC-CPH for April 2010 and got the desired routing and price (I fare), but each time I tried to ticket it, I received a message that the fare was "gone" and to try again. After 3 tries with the same thing happening, I tried to search on "schedule" rather than proce, but backed off when the cheapest fares listed were "S" fares (for the same itinerary where there were plenty of I-fares when searching on price), >$1000 more than the I-fare I wanted. Called Delta and made the reservation the old fahioned way with the correct I-fare I was unable to ticket on line.
This latter one, I believe, could be a serious priblem for Delta if a non-aligned customer just moves on to the next airline when unable to purchase a desired premium ticket on-line at Delta.
1)
Now receiving the pesky "we don't have an email for you" message. everytime I log in, despite the same email address Delta has send thousand's of messages and tickets over the years still being in my profile.
2)
On a trip, SLC-ORD - leaving and arriving on time, last week -I wanted to check-in on-line for the return flight the day after once at mhy hotel, but was unable to do so. The mesage received was that the flight from SLC-ORD had been delayed to the point to where I needed alternate flights, and all I could get up for that reservation was a list of early morning flights SLC-ORD, not of much help given that I was aleady in ORD. Called Delta who after shuffling me around to 2 other agents failed to fix/clear it so I gave up. Was only able to check-in once I was in the airport.
3)
Wanted to make a reservation in BE SLC-CPH for April 2010 and got the desired routing and price (I fare), but each time I tried to ticket it, I received a message that the fare was "gone" and to try again. After 3 tries with the same thing happening, I tried to search on "schedule" rather than proce, but backed off when the cheapest fares listed were "S" fares (for the same itinerary where there were plenty of I-fares when searching on price), >$1000 more than the I-fare I wanted. Called Delta and made the reservation the old fahioned way with the correct I-fare I was unable to ticket on line.
This latter one, I believe, could be a serious priblem for Delta if a non-aligned customer just moves on to the next airline when unable to purchase a desired premium ticket on-line at Delta.
Nov 28, 2009 | 5:24 pm
#433
FlyerTalk Evangelist & Ambassador: China
Join Date: Aug 2005
Location: DEN
Programs: DL DM/MM, UA 1K, AA Exp, HH Dia, WOH Glob, IHG Plat, Marriott Gold, NA EE, Hertz PC
Posts: 17,494
Fix all of DL.dumb's crappy issues with the award engine. Here is just a short list that I've been frustrated with the past 2 hours.
1. Selecting flights available and then having them be "sorry, sold out." Researching shows these flights available again.
2. Showing different availability on the award calendar from what can actually be selected. If it's low on a date, when I hit continue low should be an option.
3. Showing higher availability when logged in as a PM (see thread):
http://www.flyertalk.com/forum/delta...ow-med-pm.html
4. Having nwa.com show flights for purchase, but not available for award travel
More to come...
Ok more here, been posting about it here:
http://www.flyertalk.com/forum/delta...l#post12896255
- Please stop booting me from my exit row or aisle/window seats and placing me in crap middle seats no where in the middle of the plane for schedule changes.
1. Selecting flights available and then having them be "sorry, sold out." Researching shows these flights available again.
2. Showing different availability on the award calendar from what can actually be selected. If it's low on a date, when I hit continue low should be an option.
3. Showing higher availability when logged in as a PM (see thread):
http://www.flyertalk.com/forum/delta...ow-med-pm.html
4. Having nwa.com show flights for purchase, but not available for award travel
More to come...
Ok more here, been posting about it here:
http://www.flyertalk.com/forum/delta...l#post12896255
- Please stop booting me from my exit row or aisle/window seats and placing me in crap middle seats no where in the middle of the plane for schedule changes.
Last edited by mnredfox; Nov 29, 2009 at 4:44 pm
Nov 30, 2009 | 8:39 am
#434
Join Date: Apr 2001
Location: MSP - NW Silver
Posts: 2,450
I can currently access www.delta.com with no problems.
Nov 30, 2009 | 8:43 am
#435
FlyerTalk Evangelist
Join Date: Oct 1999
Location: So Fla & NYC
Programs: DL DM/2MM, UA MM, BV LT Titanium, HH Diamond
Posts: 23,768