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Originally Posted by belynch
(Post 11459674)
You must be an accountant.
That would effectively torpedo UA's last remaining vestiges of customer service. Good companies empower employees to solve problems, not prevent them from helping. Granted, UA's current application of "customer service" is textbook stupid. A better investment would be to train employees to treat the customers like customers and not inconveniences and effectively root out the ones that created problems. |
Originally Posted by belynch
(Post 11459560)
I just can't stand their ground and call center ops.
Originally Posted by belynch
(Post 11459560)
When I contacted UA's corporate office about this they sent me a $25 voucher and a form letter that came nowhere close to addressing the gravity of what happened (we were essentially falsely detained).
Originally Posted by belynch
(Post 11459560)
So, the moral of the story is the grass isn't greener anywhere else. For me, the UA lawn is brown and covered in turds.
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Originally Posted by Steph3n
(Post 11459690)
throwing certs at people does NOT equal customer service.
But, limiting the ability to throw certs at people would only compound their problems and the customer perception of said problems. |
Originally Posted by belynch
(Post 11459699)
Agree 100%. Which is why I suggested UA retrain all of their employees on what customer service actually is.
But, limiting the ability to throw certs at people would only compound their problems and the customer perception of said problems. |
Originally Posted by belynch
(Post 11459674)
You must be an accountant.
That would effectively torpedo UA's last remaining vestiges of customer service. Good companies empower employees to solve problems, not prevent them from helping. Since the front line reps don't actually have to be responsible they aren't. They know that customers will keep coming back since the flights are very discounted. On a different note, I have 4,500 dollar coins sitting in my living room. Any suggestions for what to do this them? Sadly, it doesn't seem like there is any reasonable investment that I feel comfortable in right now. Maybe I'll just go buy a lot of C stock and ride the waves. :D |
Originally Posted by sbm12
(Post 11459708)
On a different note, I have 4,500 dollar coins sitting in my living room. Any suggestions for what to do this them?
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Originally Posted by icurhere2
(Post 11459715)
Put some of them into TIPS?
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Originally Posted by belynch
(Post 11459261)
I don't like the first row middle seat on CO on the 767's for the same reason. Twice now when the FA's went back to take orders they started with the 2 seats and thought the other FA got my order. They continued back, skipping me.
Still better than LH. I was in the lav when they distributed menu's coming back from MUC this summer and they :rolleyes:'ed at me when I asked for one. When they went to take orders I asked what the options were (because they never gave me the menu) and the FA grimaced and told me she'd come back. She did come back, after taking the rest of the J cabin orders and informed me that I will be having the spaetzle. That's all they had left. :rolleyes: I can't wait for CO to join Star so I can start flying SQ to FRA again. |
Originally Posted by Anglo Large Clawed Otter
(Post 11458891)
On the plus side, I'll likely find some time to try out Allegiant Air's Degenerate Gambler Express SHV-LAS. That should make for an interesting FlightMemory line.
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Originally Posted by Anglo Large Clawed Otter
(Post 11459415)
I am admittedly unfamiliar with these. Are these tied-in to T-Bills, and do they run the risk of becoming worthless should T-Bills become about as valuable as Credit Default Swaps? If we start printing our way out of debt, I have a distinct feeling that the Chinese will find a way to start dumping our T-Bills, which will make the present economic crazyness seem tame in comparison.
"Treasury Inflation-Protected Securities, or TIPS, provide protection against inflation. The principal of a TIPS increases with inflation and decreases with deflation, as measured by the Consumer Price Index. When a TIPS matures, you are paid the adjusted principal or original principal, whichever is greater. TIPS pay interest twice a year, at a fixed rate. The rate is applied to the adjusted principal; so, like the principal, interest payments rise with inflation and fall with deflation" |
Originally Posted by sbm12
(Post 11459708)
Maybe I'll just go buy a lot of C stock and ride the waves. :D |
Originally Posted by CO 1E
(Post 11459782)
In a nutshell, the upside to TIPS is that they protect your principal against inflationary risks when inflation rises. The downside is that in the event of low inflation, they do not pay as much, and pay much less in the event of deflation, in which case your principal would be reduced.
"Treasury Inflation-Protected Securities, or TIPS, provide protection against inflation. The principal of a TIPS increases with inflation and decreases with deflation, as measured by the Consumer Price Index. When a TIPS matures, you are paid the adjusted principal or original principal, whichever is greater. TIPS pay interest twice a year, at a fixed rate. The rate is applied to the adjusted principal; so, like the principal, interest payments rise with inflation and fall with deflation" |
Originally Posted by sbm12
(Post 11459708)
Maybe I'll just go buy a lot of C stock and ride the waves. :D
I follow C stock because Mr. Brit works for sh&tty-Corp - oops, did I say ..sh&tty...., I meant Citi - corp!! |
Where's the fast-forward button? I am so ready to get to STT this weekend. Best use of an SPG Free Night Award. Ever.
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