The amazing was more directed at the individual post and the :rolleyes: displayed within.

But, can't say I disagree with you in going back to UA. If I didn't live in NY I would probably use UA more than CO. I've generally found CO crews to be professional and efficient. Never really had a complaint.

UA's in-flight services have generally treated me well. I just can't stand their ground and call center ops. As a wonderful example my flight from ORD to LGA went mechanical and they delayed it by 4 hours or something crazy. They re accommodated all the elites on earlier flights which left non UA elites (I was US1 at the time) to either wait out the 4 hour delay or go to the customer service desks at ORD (the GA's walked away from the podium).

I was directed to use the phone bank and got the ICC who told me that they couldn't get me on a flight to LGA. I hopped on to the UA website and saw there was availability to HPN and asked to get onto that flight. I was then told UA doesn't fly to HPN. I politely disagreed and told the ICCbot that UAX does. He told me they don't.

I referred to HPN as Westchester Co. Airport, White Plains Airport, and H - P - N and the rep insisted that no such airport existed.

I hang up the phone and went to the desk and told them India didn't know airports UA served. The rep then told me that UA doesn't serve HPN and began yelling at me. I then pointed to the flight info monitor and asked the rep to read the line that said "White Plains" to me. I didn't even get an apology.

But wait, UA still sucks. In IAD one night waiting for a Mesa :mad::mad::mad::mad: flight to LGA and they canceled because their ops suck and the crew timed out. Instead of coding it as "we goofed" they coded it as weather in LGA, which was nonsense.

When the pax realized that UA/YV was trying to get one over on them everyone stood their ground and refused to accept the tripe. (mmmm... tripe) The GA's flew off the handle and called the cops on us (no one threatened anyone). When I contacted UA's corporate office about this they sent me a $25 voucher and a form letter that came nowhere close to addressing the gravity of what happened (we were essentially falsely detained).

Oh, wait, but there's more.

I was in the UAX cattle pen at IAD (:mad::mad::mad::mad::mad::mad::mad::mad::mad::mad ::mad::mad::mad:) and a pax asked the rep working the door near the bus loading area if she could expedite the bus, because he had 10 min. to make an international connection. She said "no." So he asked if she could call the gate and inform them he was on the ground and on his way, and she said "no." He began pleading with her (in broken English) and she became verbally abusive with him.

When the bus pulled up she told the driver to hold the bus for an incoming flight with tight connections so we sat for an extra 10 minutes, preventing the guy from making his flight. And there was no influx of pax (she lied).

The guy was literally in tears.

So, the moral of the story is the grass isn't greener anywhere else. For me, the UA lawn is brown and covered in turds.

Yep. It's not as if the commuting thing is an Earth-shattering change. We've been doing it for over five years now, and it's gotten significantly better (though not from a mileage-earning standpoint :D) since the days when it was EDI-EWR-BNA.

Krugman, I can agree with some of his analysis fine, it is when he moves toward solutions that he is totally whack.

And for just $5 more, we'll throw in a free roundtrip on US, via PHL. [/Shamwow]

And a $300+ voucher for a $7 soup!

I agree with Fozz, while I never had such an extreme case as Blissworld, I've had some moments with FAs both on CO and UA. The worse one was on CO when a FA basically determined I didn't belong in F and treated me as if I wasn't there including cracking jokes behind my back. Little did he knew that I was typing everything into my blackberry including his name and description and sent it in to CS. Even if I encountered something what Blissworld did it won't make me dump that airline.

What other airline pays you to fly them? Really, how can you argue that? :D

DL, if your name is colpuck. :D

Doesn't flying actually involve setting foot on their plane? :D

from a business perspective I'd be modifying the structure at UA to make fonrt line people only able to give $50 certs, mid level $150 and require a supervisor to give anything over that as compensation.

That would be a start. It would have some angry elites I am sure. "I am used to getting $300 for a minor gripe now they give me $50!"

If anyone ever needs to feel better about flying CO, just watch Airlines and the folks at WN.:rolleyes:

They aren't making it anymore are they?

You must be an accountant.

That would effectively torpedo UA's last remaining vestiges of customer service. Good companies empower employees to solve problems, not prevent them from helping.

Granted, UA's current application of "customer service" is textbook stupid. A better investment would be to train employees to treat the customers like customers and not inconveniences and effectively root out the ones that created problems.

It's still in reruns. Just watched an episode I hadn't seen were they removed two people from a flight and the usual eff bombs being bleeped out.

Well, UA's mentality has always been to throw money at the problem so to make such a change would be dramatic to the entire system.

Really though, $50 is the average. The 1K desk really is not your average call center, these are some of their best and most senior agents so they already are further up the totem pole.

Even the Skykits are status based and in my experience the amount you spend with UA weighs in on the offer you get back. Most of the people who seem to get great things back are generally 1Ks. I haven't heard much about Premier or PremEx's creating much fanfare from their offers.