May 17, 2017, 6:45 pm
Last edit by: threeoh
Overview
Many Chase cards, including Sapphire Preferred and Reserve and MileagePlus Explorer, come with three different kinds of travel protection:
Trip Delay: This reimburses you for incidental expenses if your travel is delayed, for example by weather, mechanical, or missed connection. It only covers new expenses such as hotel, local transit, taxis, meals, toiletries, clothes, etc. that are caused by the delay. It does not (usually) cover the cost of onward travel or any pre-paid expenses. Max: $500
Trip Cancellation: This reimburses you for travel expenses (tickets, hotels) you have to cancel because of covered reason (illness, etc.). It only covers pre-paid expenses, not new expenses. If you re-use your old tickets, it covers the change fee (but not fare difference). Max: $10,000 for CSR/CSP, $1,500 for MPE
Trip Interruption: This is similar to Trip Cancellation, but reimburses you for travel expenses (tickets, hotels) you have to cancel because you cut your trip short for a covered reason (illness, etc.). It mostly covers pre-paid expenses, not new expenses. Exceptions: If you re-use your old tickets, it covers the change fee (but not fare difference); it covers charges to return rental cars early to a different location; and covers up to $250 to get to/from the airport or medical facility. Max: $10,000 for CSR/CSP, $1,500 for MPE
No coverage on the Chase cards will pay for new expensive tickets home.
How to file a claim:
- go to http://eclaimsline.com/ , or
- call 1-888-675-1461
Guide to Benefits:
Read it! CSR - CSP
Trip Delay FAQ and experiences
This reimburses you for incidental expenses if your travel is delayed, for example by weather, mechanical, or missed connection. It only covers new expenses such as hotel, local transit, taxis, meals, toiletries, clothes, etc. that are caused by the delay. It does not (usually) cover the cost of onward travel or any pre-paid expenses. Max: $500
How long does the delay have to be? 6 hours for CSR, 12 hours for CSP and MPE, check your guide to benefits for other cards. Also kicks in if the delay is "overnight".
Are delays because of weather and mechanical problems covered? Yes.
Who is covered? Only you, your spouse, your dependent children under 22. For large meals (multiple main courses), people have been asked what portion of the meal was consumed by covered travelers.
Does it cover Authorized Users? Apparently yes, as long as their name is "embossed on the card", as well as their spouse and dependent children.
I bought reward tickets but paid taxes/fees with my card, am I covered? Yes.
I bought reward tickets with Chase UR points, am I covered? Yes.
Do I have to buy the flight that is delayed with the Chase card? Yes.
Do I have to use my Chase card to purchase hotel/meals/etc. I am hoping to have covered? No, you can use any card, or cash. Just keep your receipts.
Does the travel have to be round trip? Yes, but your ticket does not have to be. You must depart from your place of residence and return to your place of residence within 1 year. The round-trip travel can involve different tickets on different carriers, open jaws, etc.
Does it cover alcohol? Recent reports indicate yes; some older reports of alcohol being denied.
Does it cover tips? Recent reports indicate yes, up to 20%; some older reports of tips being denied.
My airline is offering a voucher for a hotel, but I skipped the voucher line and booked my own hotel. Am I covered? Reports point to yes, as long as you did not actually take the airline up on their offer.
Rather than staying in a hotel, I'd rather rent a car / buy a walk-up fare on another airline. Will this be covered? Mixed reports. In general this coverage is meant for expenses incurred during a delay, not onward travel.
How do I show the reason for the delay? The coverage requires a statement from the carrier indicating the cause of the delay. If your document doesn't state the cause of the delay, it probably will not work. One possibility is to get a military excuse while at the airport; another is to screenshot the carrier's website or app if it shows the cause. You can also write after the fact to get a delay letter: United: [email protected] , Delta , American. Make sure to request that the delay letter state the cause of the delay. For other carriers contact their main customer service.
Am I covered if my flight is cancelled and I am rebooked on a later flight? Yes
Am I covered if my flight is slightly delayed and I miss my connection, causing a longer delay? Yes
Am I covered at my home airport? Maybe. This report of someone being covered after appeal for hotel in Newark when EWR flight was delayed, lives in NJ but not Newark. Guide says "You are not covered for any Covered Hazard delay that was made public or known to you prior to the departure for the Covered Trip [a period of round-trip travel (meaning departing from and eventually returning to your primary residence) that doesn’t exceed three hundred and sixty- five (365) days away from your residence to a destination other than your city of residence.]".
I was delayed on my outbound and claimed $500. Now am I delayed on my inbound. Am I covered? One report on this thread of two reimbursements for two different delay incidents on a single ticket. Chase says "per trip" on the phone, but Guide says "per ticket". So a round-trip ticket may not cover two delays, but two one-ways could. Need more data on this.
Experiences:
(A previous thread that dealt with travel delay compensation has been closed and all future issues with travel delays & cancellations will be handled here. The last 4 posts from that thread have been merged into this one. The closed thread can be found here.)
For one overview of when you're covered and how to file a claim, read this blog post. The Milewriter @ Saverocity compiled a lot of information from this thread, and thanks all the contributors.
Trip Cancellation / Trip Interruption
This reimburses you for travel expenses (tickets, hotels) you have to cancel or interrupt because of covered reason (illness, etc.). It only covers pre-paid expenses, not new expenses. Max: $10,000 for CSR/CSP, $1,500 for MPE
Trip Interruption only covers a few new expenses: If you re-use your old tickets, it covers the change fee (but not fare difference); it covers charges to return rental cars early to a different location; and covers up to $250 to get to/from the airport or medical facility and from the airport to your home.
What are covered reasons? Illness or injury or death (with documentation) of you or family, severe weather, change in military orders, terrorism, jury duty or subpoena, uninhabitable dwelling, quarantine, or if your travel supplier goes bankrupt. Pre-existing medical conditions are not covered.
Who is covered? CSP/CSR: Extended family: You, your Spouse or Domestic Partner and their children, including adopted children or step-children; legal guardians or wards; siblings or siblings-in-law; parents or parents-in-law; grandparents or grandchildren; aunts or uncles; nieces or nephews. MPE: You, spouse/domestic partner, dependent children.
Does it cover Authorized Users? Apparently yes, as long as their name is "embossed on the card", as well as their extended family / immediate family depending on the card.
I bought reward tickets but paid taxes/fees with my card, am I covered? Yes.
I bought reward tickets with Chase UR points, am I covered? Yes.
Do I have to buy the travel arrangements with my card to be covered? Apparently now this is "yes", you have to pay for "some portion" of each travel arrangement (hotel, flight, etc.) for that arrangement to be covered.
What kinds of pre-paid travel arrangements are covered? "airline tickets, train tickets, bus tickets, prepaid tours, hotels, and rental cars."
What kinds of pre-paid travel arrangements are not covered? "Event Tickets or prepaid fees to theme parks, museums, golf courses, or other points of interest"
I got ill during a trip and had to buy really expensive tickets to fly home. Will I get reimbursed? No. If you can't use your original tickets, this will reimburse you for those -- but new tickets are on you. If you change your original tickets, this will cover the change fee only. It does not pay for fare difference or new tickets. It will pay up to $250 to get you to/from the airport or train station, medical facility, and to your residence after you land at your home airport.
I got ill and need to cancel my trip / return early. What documentation do I need? Generally a letter from a physician or other medical person. There is a special claim form for the doctor to fill out but a sufficiently detailed letter from the doctor can work too.
Does the travel have to be round trip? Yes, but your ticket does not have to be. You must depart from your place of residence and return to your place of residence within 60 days. The round-trip travel can involve different tickets on different carriers, open jaws, etc.
My flight was cancelled. Am I covered? Probably not. Only if it was cancelled due to weather or transit strikes, and only if you didn't get reimbursed by the carrier. However, see Trip Delay above.
I cancelled my trip and the airline has given me one year to use my tickets, but I can't use them. How do I get reimbursed? Several reports indicate that you must wait for the unused tickets to expire, then file another claim. You can get the change fee covered right away. Other reports say if you demonstrate you won't use the tickets, they'll cover full amount right now. YMMV.
Am I covered if I'm taking a road trip, with no flights or common carrier? Yes. However the online claim form requires flight info; just fill it out with dummy flights and explain your other documents that there was no common carrier.
I am pregnant and no longer want to travel. Am I covered? Maybe. Generally, unexpected complications with non-IVF pre-26th week single pregnancies are covered. Non-IVF multiple pregnancies (twins, triplets) are not covered unless you get pregnant after purchasing your tickets. IVF pregnancies are not covered. The guide says you are not covered for "Travel arrangements that are scheduled to take place after the twenty-sixth (26th) week of pregnancy; or when any multiple pregnancy, with or without complications, occurs prior to the initial deposit date or booking date of the Trip; or any pregnancy associated with an assisted reproductive program, such as in vitro fertilization"
There is civil unrest at my destination, am I covered? Maybe. Generally you are covered if there is a Terrorist Incident or State Dept travel warning during your trip (Trip Interruption) or in the 30 days leading up to your trip (for Trip Cancellation) for within 25 miles of any place along your trip itinerary or your home, as long as the incident or warning didn't happen before you booked your tickets. Not covered is "War, undeclared war, civil war, insurrection, rebellion, revolution, warlike acts by a military force or personnel". Also not covered is "Trips booked to any area known to be associated with Terrorist Activity" (meaning multiple Terrorist Incidents or travel warnings in 12 months) and "disinclination to travel due to civil unrest [or] an epidemic or pandemic".
Experiences:
Many Chase cards, including Sapphire Preferred and Reserve and MileagePlus Explorer, come with three different kinds of travel protection:
Trip Delay: This reimburses you for incidental expenses if your travel is delayed, for example by weather, mechanical, or missed connection. It only covers new expenses such as hotel, local transit, taxis, meals, toiletries, clothes, etc. that are caused by the delay. It does not (usually) cover the cost of onward travel or any pre-paid expenses. Max: $500
Trip Cancellation: This reimburses you for travel expenses (tickets, hotels) you have to cancel because of covered reason (illness, etc.). It only covers pre-paid expenses, not new expenses. If you re-use your old tickets, it covers the change fee (but not fare difference). Max: $10,000 for CSR/CSP, $1,500 for MPE
Trip Interruption: This is similar to Trip Cancellation, but reimburses you for travel expenses (tickets, hotels) you have to cancel because you cut your trip short for a covered reason (illness, etc.). It mostly covers pre-paid expenses, not new expenses. Exceptions: If you re-use your old tickets, it covers the change fee (but not fare difference); it covers charges to return rental cars early to a different location; and covers up to $250 to get to/from the airport or medical facility. Max: $10,000 for CSR/CSP, $1,500 for MPE
No coverage on the Chase cards will pay for new expensive tickets home.
How to file a claim:
- go to http://eclaimsline.com/ , or
- call 1-888-675-1461
Guide to Benefits:
Read it! CSR - CSP
Trip Delay FAQ and experiences
This reimburses you for incidental expenses if your travel is delayed, for example by weather, mechanical, or missed connection. It only covers new expenses such as hotel, local transit, taxis, meals, toiletries, clothes, etc. that are caused by the delay. It does not (usually) cover the cost of onward travel or any pre-paid expenses. Max: $500
How long does the delay have to be? 6 hours for CSR, 12 hours for CSP and MPE, check your guide to benefits for other cards. Also kicks in if the delay is "overnight".
Are delays because of weather and mechanical problems covered? Yes.
Who is covered? Only you, your spouse, your dependent children under 22. For large meals (multiple main courses), people have been asked what portion of the meal was consumed by covered travelers.
Does it cover Authorized Users? Apparently yes, as long as their name is "embossed on the card", as well as their spouse and dependent children.
I bought reward tickets but paid taxes/fees with my card, am I covered? Yes.
I bought reward tickets with Chase UR points, am I covered? Yes.
Do I have to buy the flight that is delayed with the Chase card? Yes.
Do I have to use my Chase card to purchase hotel/meals/etc. I am hoping to have covered? No, you can use any card, or cash. Just keep your receipts.
Does the travel have to be round trip? Yes, but your ticket does not have to be. You must depart from your place of residence and return to your place of residence within 1 year. The round-trip travel can involve different tickets on different carriers, open jaws, etc.
Does it cover alcohol? Recent reports indicate yes; some older reports of alcohol being denied.
Does it cover tips? Recent reports indicate yes, up to 20%; some older reports of tips being denied.
My airline is offering a voucher for a hotel, but I skipped the voucher line and booked my own hotel. Am I covered? Reports point to yes, as long as you did not actually take the airline up on their offer.
Rather than staying in a hotel, I'd rather rent a car / buy a walk-up fare on another airline. Will this be covered? Mixed reports. In general this coverage is meant for expenses incurred during a delay, not onward travel.
How do I show the reason for the delay? The coverage requires a statement from the carrier indicating the cause of the delay. If your document doesn't state the cause of the delay, it probably will not work. One possibility is to get a military excuse while at the airport; another is to screenshot the carrier's website or app if it shows the cause. You can also write after the fact to get a delay letter: United: [email protected] , Delta , American. Make sure to request that the delay letter state the cause of the delay. For other carriers contact their main customer service.
Am I covered if my flight is cancelled and I am rebooked on a later flight? Yes
Am I covered if my flight is slightly delayed and I miss my connection, causing a longer delay? Yes
Am I covered at my home airport? Maybe. This report of someone being covered after appeal for hotel in Newark when EWR flight was delayed, lives in NJ but not Newark. Guide says "You are not covered for any Covered Hazard delay that was made public or known to you prior to the departure for the Covered Trip [a period of round-trip travel (meaning departing from and eventually returning to your primary residence) that doesn’t exceed three hundred and sixty- five (365) days away from your residence to a destination other than your city of residence.]".
I was delayed on my outbound and claimed $500. Now am I delayed on my inbound. Am I covered? One report on this thread of two reimbursements for two different delay incidents on a single ticket. Chase says "per trip" on the phone, but Guide says "per ticket". So a round-trip ticket may not cover two delays, but two one-ways could. Need more data on this.
Experiences:
- 01/2014 - Delayed in MSP overnight due to mechanical issues. ~$300 for Hotel Ivy downtown, meals, and ground transportation covered with no issues. Benefits applied to AMEX FHR. Claim processed within 1 week. [Full Report]
- 02/2014 - Flight was cancelled due to weather; booked Amtrak with points, which was then delayed because of downed electrical wires; rented a car and drove home. Used print out from flightaware.com to show flight was cancelled, claimed non-points dollar amount for Amtrak ticket, got Chase (not insurance) to request receipts from vendors that weren't saved by OP. All was covered. Full report
- 04/2014 - Delayed in DTW overnight due to crew member time-out. ~$400 for DTW Westin and meals covered with no issues. Claim processed within 1 week. Full Report
- 07/2014- Delayed in MSP overnight due to weather at destination. Booked Marriott Mall of America for $120, and meals for 3 and a shirt were all covered. Recommend keeping new and old boarding passes.
- 12/2014 - Trip delay in WAS (flight was delayed because of MX causing misconnect and overnight. Reward flight with taxes+fees on Chase card. OP + wife were covered $632 for a for a room, dinner, and taxi roundtrip from the airport. Gratuity was not reimbursed and could not convince them to after a phone call. Hotel Was $380 after tax and this was not a problem.
- 07/2016 - Delayed in YYC overnight due to mechanical problems. Claim paid out ~$300. Full report.
- 7/2017 - Delayed in EWR due to thunderstorms. ~$390 for hotel, uber, meals. Claim processed within a week, no issues. Full report.
- 9/2017 - Delayed in EWR due to Harvey. ~$499 for hotel, ubereats. Claim processed in 7 business days
- 1/2017 - $625 covered on two tickets on JetBlue award flight with taxes+fees on Chase in FLL. Missed connection due to Mx. Incl. $65 at Walgreens, r/t uber to hotel, uber home, $265 hotel, $180 meal. Tax, tip, and alcohol covered.
- 06/2017 - $258 covered for overnight delay hotel/dinner. Did not cover $50 to pick a seat on next day's flight. Full report
- 08/2017 - covered during ATC equipment failure leading to cancelled flight
- 08/2017 - covered with flightaware showing delay, no direct statement from carrier. Booked dummy return flight on Southwest to 'comply' with r/t requirement.
- 12/2017 - covered for forced overnight due to ATL "Power Outage". Entire ticket, including taxes, was paid for using Ultimate Reward points through my Reserve account. There was no credit card charge showing on my account.
- 1/2018 - covered for $500 including hotel tips, a drink, and minibar snacks w/ no receipt (but showed credit card statement with purchases listed)
- 1/2018 - covered rental + gas to drive to int'l gateway when feeder flight was cancelled.
- 3/2018 - covered int'l phone calls, roaming cell phone data (submitted phone bill), storage locker, and hotel.
- 4/2018 - covered hotel, meals/snacks, cold medicine, Uber ground transport for overnight due to weather. Award ticket with taxes/fees on CSR.
- 5/2018 - covered $250 in hotel, uber, two meals after missing a connection in a "painless but slightly drawn out" process. Had to request a different delay letter because first one didn't state cause of delay. Total turn-around time 40 days including re-requesting delay letter.
- 11/2018 - covered $300+ in hotel, 2 Ubers, 3 meals; did not cover seat charge or Uber home; originally booked with UR points (no CC charge)
- 7/2019 - covered $400+ in hotel, rental car, 3 meals, clothing/toiletries for me, wife and son for 24 hour delay; award tickets with taxes/fees in CSR.
(A previous thread that dealt with travel delay compensation has been closed and all future issues with travel delays & cancellations will be handled here. The last 4 posts from that thread have been merged into this one. The closed thread can be found here.)
For one overview of when you're covered and how to file a claim, read this blog post. The Milewriter @ Saverocity compiled a lot of information from this thread, and thanks all the contributors.
Trip Cancellation / Trip Interruption
This reimburses you for travel expenses (tickets, hotels) you have to cancel or interrupt because of covered reason (illness, etc.). It only covers pre-paid expenses, not new expenses. Max: $10,000 for CSR/CSP, $1,500 for MPE
Trip Interruption only covers a few new expenses: If you re-use your old tickets, it covers the change fee (but not fare difference); it covers charges to return rental cars early to a different location; and covers up to $250 to get to/from the airport or medical facility and from the airport to your home.
What are covered reasons? Illness or injury or death (with documentation) of you or family, severe weather, change in military orders, terrorism, jury duty or subpoena, uninhabitable dwelling, quarantine, or if your travel supplier goes bankrupt. Pre-existing medical conditions are not covered.
Who is covered? CSP/CSR: Extended family: You, your Spouse or Domestic Partner and their children, including adopted children or step-children; legal guardians or wards; siblings or siblings-in-law; parents or parents-in-law; grandparents or grandchildren; aunts or uncles; nieces or nephews. MPE: You, spouse/domestic partner, dependent children.
Does it cover Authorized Users? Apparently yes, as long as their name is "embossed on the card", as well as their extended family / immediate family depending on the card.
I bought reward tickets but paid taxes/fees with my card, am I covered? Yes.
I bought reward tickets with Chase UR points, am I covered? Yes.
Do I have to buy the travel arrangements with my card to be covered? Apparently now this is "yes", you have to pay for "some portion" of each travel arrangement (hotel, flight, etc.) for that arrangement to be covered.
What kinds of pre-paid travel arrangements are covered? "airline tickets, train tickets, bus tickets, prepaid tours, hotels, and rental cars."
What kinds of pre-paid travel arrangements are not covered? "Event Tickets or prepaid fees to theme parks, museums, golf courses, or other points of interest"
I got ill during a trip and had to buy really expensive tickets to fly home. Will I get reimbursed? No. If you can't use your original tickets, this will reimburse you for those -- but new tickets are on you. If you change your original tickets, this will cover the change fee only. It does not pay for fare difference or new tickets. It will pay up to $250 to get you to/from the airport or train station, medical facility, and to your residence after you land at your home airport.
I got ill and need to cancel my trip / return early. What documentation do I need? Generally a letter from a physician or other medical person. There is a special claim form for the doctor to fill out but a sufficiently detailed letter from the doctor can work too.
Does the travel have to be round trip? Yes, but your ticket does not have to be. You must depart from your place of residence and return to your place of residence within 60 days. The round-trip travel can involve different tickets on different carriers, open jaws, etc.
My flight was cancelled. Am I covered? Probably not. Only if it was cancelled due to weather or transit strikes, and only if you didn't get reimbursed by the carrier. However, see Trip Delay above.
I cancelled my trip and the airline has given me one year to use my tickets, but I can't use them. How do I get reimbursed? Several reports indicate that you must wait for the unused tickets to expire, then file another claim. You can get the change fee covered right away. Other reports say if you demonstrate you won't use the tickets, they'll cover full amount right now. YMMV.
Am I covered if I'm taking a road trip, with no flights or common carrier? Yes. However the online claim form requires flight info; just fill it out with dummy flights and explain your other documents that there was no common carrier.
I am pregnant and no longer want to travel. Am I covered? Maybe. Generally, unexpected complications with non-IVF pre-26th week single pregnancies are covered. Non-IVF multiple pregnancies (twins, triplets) are not covered unless you get pregnant after purchasing your tickets. IVF pregnancies are not covered. The guide says you are not covered for "Travel arrangements that are scheduled to take place after the twenty-sixth (26th) week of pregnancy; or when any multiple pregnancy, with or without complications, occurs prior to the initial deposit date or booking date of the Trip; or any pregnancy associated with an assisted reproductive program, such as in vitro fertilization"
There is civil unrest at my destination, am I covered? Maybe. Generally you are covered if there is a Terrorist Incident or State Dept travel warning during your trip (Trip Interruption) or in the 30 days leading up to your trip (for Trip Cancellation) for within 25 miles of any place along your trip itinerary or your home, as long as the incident or warning didn't happen before you booked your tickets. Not covered is "War, undeclared war, civil war, insurrection, rebellion, revolution, warlike acts by a military force or personnel". Also not covered is "Trips booked to any area known to be associated with Terrorist Activity" (meaning multiple Terrorist Incidents or travel warnings in 12 months) and "disinclination to travel due to civil unrest [or] an epidemic or pandemic".
Experiences:
CSP & CSR Trip Cancellation/Delay Insurance Issues/Comments (2016 - 2019)
Sep 20, 2017, 5:17 pm
#436
Join Date: Sep 2000
Location: New York, New York
Programs: AA Gold, Alaska MVP; Free Agent Super Duper Diamond Treasure Chest ;)
Posts: 4,682
Sep 20, 2017, 7:18 pm
#437
Join Date: Mar 2013
Location: NYC
Programs: AAdvantage, UA Mileage Plus, IHG Rewards Club
Posts: 379
During the eclipse last month, our Friday flight on Delta was cancelled due to "bad weather" and the next available flight was a Sunday. We wanted to get there sooner than that, so we ended up renting a car and drove down to our destination. When the eclipse is over, we then flew back on our return portion of our ticket.
I filed a trip delay claim as our flight was delayed till Sunday, but we didn't take that flight. When I filed my claim, eclaimsline wanted a "copy of your updated itinerary or boarding pass showing the date and time of your rescheduled
trip."
Long story short, I called eclaimsline, who told me that they only wanted this proof to demonstrate that the delay is sufficiently long enough to warrant the claim.
Does anyone have experience obtaining this information from an airline before? It seems improbable that Delta would have any record of when the next available flight would be.
I filed a trip delay claim as our flight was delayed till Sunday, but we didn't take that flight. When I filed my claim, eclaimsline wanted a "copy of your updated itinerary or boarding pass showing the date and time of your rescheduled
trip."
Long story short, I called eclaimsline, who told me that they only wanted this proof to demonstrate that the delay is sufficiently long enough to warrant the claim.
Does anyone have experience obtaining this information from an airline before? It seems improbable that Delta would have any record of when the next available flight would be.
Sep 20, 2017, 9:05 pm
#438
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,958
If you had a round-trip ticket, missing the first segment would usually cancel the return segment. The fact that you were able to use the return suggests that the agent did something to your reservation to prevent the return from auto-cancelling, and that might include a note of the replacement flight you were offered.
Sep 21, 2017, 6:59 am
#439
Join Date: Jul 2013
Posts: 46
Hello,
Wife and I have a trip planned for Bermuda beginning this Sunday (9/24/17). At the present time there is a major hurricane in the Caribbean (Maria) which may or may not impact Bermuda (still too early to tell). May not even know by Saturday.
Has anyone here ever attempted to cancel a trip for severe weather?
Here is the relevant section/language from the Chase Trip Insurance Policy:
• Severe weather, which prevents a reasonable and prudent person from beginning or continuing on a Covered Trip"
Sounds pretty subjective - what would a reasonable person do? Reasonable minds could differ right?
I am thinking of calling Chase and discussing this with them. Not saying we are ready to cancel yet, but trying to determine how much say (if any) I have in the decision as to whether this would be a covered event.
Before doing so, I thought I'd reach out for some wisdom from the folks on this forum who may have crossed this bridge before.
Anyone with perspective/advice?
Thanks in advance for your time,
Mike
Wife and I have a trip planned for Bermuda beginning this Sunday (9/24/17). At the present time there is a major hurricane in the Caribbean (Maria) which may or may not impact Bermuda (still too early to tell). May not even know by Saturday.
Has anyone here ever attempted to cancel a trip for severe weather?
Here is the relevant section/language from the Chase Trip Insurance Policy:
• Severe weather, which prevents a reasonable and prudent person from beginning or continuing on a Covered Trip"
Sounds pretty subjective - what would a reasonable person do? Reasonable minds could differ right?
I am thinking of calling Chase and discussing this with them. Not saying we are ready to cancel yet, but trying to determine how much say (if any) I have in the decision as to whether this would be a covered event.
Before doing so, I thought I'd reach out for some wisdom from the folks on this forum who may have crossed this bridge before.
Anyone with perspective/advice?
Thanks in advance for your time,
Mike
So we will wait and watch the progress of the storm and make a decision late Saturday (we are flying out Sunday morning).
Sep 21, 2017, 7:28 am
#440
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,958
Sep 23, 2017, 1:47 pm
#441
Join Date: Aug 2012
Location: SEA
Programs: Bonvoy Gold
Posts: 1,946
I plan to. AirBnB said in an email today they would offer me 110% reimbursement against a replacement rental, which is not great since I booked very early when the market was not as tight and got a great deal. I plan to push for full payment applied to comparable property now, not 110% of price I paid months ago when the market was wide open. Crazy?
Sep 24, 2017, 7:00 am
#442
Join Date: Sep 2017
Location: Washington, DC
Programs: SWA CP & UR
Posts: 7
Successful CSR Delay Claim
I recently had a successful trip delay claim with my CSR that I thought would be helpful for folks to hear, especially if you're wondering what the definition is of "reasonable expenses".
I went to Austin, TX with my girlfriend the weekend that Hurricane Harvey hit. We landed Friday night with no problems, and the rain and wind really started up Saturday morning. She was scheduled to go back to DC Sunday evening whereas I had a flight to Dallas Monday evening for a conference.
During the day on Saturday we get a notification that the first leg of her SWA flight (booked with points, taxes+fees were on my CSR) back to DC was cancelled. I assumed it was because of the hurricane. Sunday morning we rebooked her on a direct flight to DC Monday afternoon. That's an overnight delay!
We had been staying with friends in Austin, but decided to use this delay to test the limits of what's considered "reasonable expenses." We booked a Suite at the Hyatt Regency for Sunday night. The rate included parking and breakfast for $344 plus tax ($393 total). We also went to a nice dinner downtown that totaled $121 including alcohol, tax and tip.
I communicated with SWA via twitter direct message and asked them to send documentation of the flight cancellation to my email. It turns out the official reason for the delay was an "unscheduled delay."
Right when I got back from Texas, I filed my claim with eclaimsline. A little over a week later, I got a response back saying they needed more documentation for my relationship to my girlfriend, who is my domestic partner. I sent them a bill that showed both our names and our address and another week later, I got a message saying a check for $500 was on the way!
All in all, it was a pretty painless claims process.
I went to Austin, TX with my girlfriend the weekend that Hurricane Harvey hit. We landed Friday night with no problems, and the rain and wind really started up Saturday morning. She was scheduled to go back to DC Sunday evening whereas I had a flight to Dallas Monday evening for a conference.
During the day on Saturday we get a notification that the first leg of her SWA flight (booked with points, taxes+fees were on my CSR) back to DC was cancelled. I assumed it was because of the hurricane. Sunday morning we rebooked her on a direct flight to DC Monday afternoon. That's an overnight delay!
We had been staying with friends in Austin, but decided to use this delay to test the limits of what's considered "reasonable expenses." We booked a Suite at the Hyatt Regency for Sunday night. The rate included parking and breakfast for $344 plus tax ($393 total). We also went to a nice dinner downtown that totaled $121 including alcohol, tax and tip.
I communicated with SWA via twitter direct message and asked them to send documentation of the flight cancellation to my email. It turns out the official reason for the delay was an "unscheduled delay."
Right when I got back from Texas, I filed my claim with eclaimsline. A little over a week later, I got a response back saying they needed more documentation for my relationship to my girlfriend, who is my domestic partner. I sent them a bill that showed both our names and our address and another week later, I got a message saying a check for $500 was on the way!
All in all, it was a pretty painless claims process.
Sep 26, 2017, 10:21 am
#443
Join Date: Sep 2000
Location: New York, New York
Programs: AA Gold, Alaska MVP; Free Agent Super Duper Diamond Treasure Chest ;)
Posts: 4,682
Paid for air ticket with my CSR. One bag (of two) arrived six days later. Called CSR to confirm what was required-- was told that we were covered up to $100 a day incidentals unto five days. Filled out all paperwork, sent receipts. Were told we will hear within five days. No response. Phone agents don't know why either. They feel all necessary paper work is completed.
Anyone else have any Delayed Baggage experience with the Chase Sapphire Reserve?
Anyone else have any Delayed Baggage experience with the Chase Sapphire Reserve?
The delay, I was told, is on account of the unprecedented workload because of the hurricanes. They were apologetic, but they do have a very good reason.
Wanted to post in case anyone else was waiting for claims to be processed.
Sep 26, 2017, 4:22 pm
#444
Join Date: Aug 2011
Programs: Marriott Gold, Hilton Diamond, Radisson Rewards Gold, Best Western Diamond Select
Posts: 1,856
Just approved for my claim after 7 business days. Total was $499.84 for 4 nights hotel at country inn newark airport and one Ubereats meal. Reason for delay was hurricane harvey. I sent in a lot of documentation
Delay letter from United (this took 2 weeks to get)
Card Statement
Screenshots from flightaware of my 3 cancelled flights
E-ticket receipts for all my flights, both parts of the round trip even though this was a one way ticket and also the flights that never happened (cancelled ones)
Screenshot from United website regarding Hurricane Harvey cancellations
Receipts/folios from hotel
Ubereats receipt
Delay letter from United (this took 2 weeks to get)
Card Statement
Screenshots from flightaware of my 3 cancelled flights
E-ticket receipts for all my flights, both parts of the round trip even though this was a one way ticket and also the flights that never happened (cancelled ones)
Screenshot from United website regarding Hurricane Harvey cancellations
Receipts/folios from hotel
Ubereats receipt
Sep 26, 2017, 7:08 pm
#445
Join Date: Jul 2011
Posts: 2
Trip cancellation for Frontier Airlines ticket
Hi there
My family is scheduled to fly this weekend on Frontier Airlines from Philly to Chicago. My daughter suddenly fell sick (fever). Frontiers cancellation policy says I can get travel credit valid for 90- days less a $99 change fee per passenger. However if I dont cancel, the ticket value is lost. Am I better off not cancelling and claiming trip cancellation benefit. Anyone has experience using sickness as a reason - what documentation was required?
Thanks
My family is scheduled to fly this weekend on Frontier Airlines from Philly to Chicago. My daughter suddenly fell sick (fever). Frontiers cancellation policy says I can get travel credit valid for 90- days less a $99 change fee per passenger. However if I dont cancel, the ticket value is lost. Am I better off not cancelling and claiming trip cancellation benefit. Anyone has experience using sickness as a reason - what documentation was required?
Thanks
Sep 27, 2017, 12:44 pm
#446
Join Date: Sep 2000
Location: New York, New York
Programs: AA Gold, Alaska MVP; Free Agent Super Duper Diamond Treasure Chest ;)
Posts: 4,682
Received an email this morning with my Baggage Delay claim approval. Full amount requested will arrive within 7-10 days.
However, my claim on eclaimsline.com still shows Pending.
However, my claim on eclaimsline.com still shows Pending.
Sep 27, 2017, 7:02 pm
#447
Original Member
Join Date: May 1998
Location: Midwest
Programs: Marriott Titanium, IHG Plat, Hyatt Globalist, HHonors Diamond, AA Plat Pro, UA Silver
Posts: 571
Wondering if anyone has successfully filed a trip interruption for a cruise with a substantial changes in ports ie eastern ports (st Thomas, San Juan, grand Turk) is now a western (Belize, roatan, Cozumel Mexico). This was due to Irma and Marie so the weather portion is covered. The cruise is two weeks away so i can’t canel without penalty but the cruise will still leave and sail
for 7 days. However I booked the
specific itinerary and paid more for that than a western. I know the cruise lines insurance doesn’t cover changes in ports but private travel
insurance sometimes does. I plan to cruise so cancellation won’t apply. I am going to write the admin for the full policy tomorrow but in the meantime what are people’s experiences with change of port calls and trip
intereuption ?
for 7 days. However I booked the
specific itinerary and paid more for that than a western. I know the cruise lines insurance doesn’t cover changes in ports but private travel
insurance sometimes does. I plan to cruise so cancellation won’t apply. I am going to write the admin for the full policy tomorrow but in the meantime what are people’s experiences with change of port calls and trip
intereuption ?
Sep 29, 2017, 4:02 pm
#448
Join Date: Sep 2000
Location: New York, New York
Programs: AA Gold, Alaska MVP; Free Agent Super Duper Diamond Treasure Chest ;)
Posts: 4,682
Sep 29, 2017, 9:09 pm
#449
Join Date: Nov 2006
Location: LAX
Posts: 2,851
I paid for 660 British Pounds for a tour on my CSP card. The remaining 3000 British Pounds I paid with my AMEX. I also had to pay the tour company an extra 3 percent fee to pay with a credit card.
If I need to cancel the trip due to illness , will I be reimbursed my 3 percent fee for using the credit card to pay as well? Will my fee I need to pay United or American Airlines for the award ticket to redeposit points count as remimbursement?
Also, it states no preexisting condition 60 days prior to purchasing. Does the 60 days prior start for the award ticket which I purchased in August or the tour I purchased in September?
If I need to cancel the trip due to illness , will I be reimbursed my 3 percent fee for using the credit card to pay as well? Will my fee I need to pay United or American Airlines for the award ticket to redeposit points count as remimbursement?
Also, it states no preexisting condition 60 days prior to purchasing. Does the 60 days prior start for the award ticket which I purchased in August or the tour I purchased in September?
Oct 2, 2017, 1:11 pm
#450
Join Date: Oct 2017
Programs: American, Delta, British Airways, Lufthansa, Southwest, United
Posts: 1
Chase Sapphire Trip Cancellation
Always thought my Ultimate Rewards Card was great until I had to cancel a trip due to surgery, the claim was accepted by Card Benefit Services and the airline recoverable costs were reimbursed. None of the hotel or other covered costs have been paid. Seems Card Benefit Services does what they want and Chase will (or can) do nothing to help their card holder, My adjuster, Kai, will not talk with me and all attempts to get the remainder of the covered expenses have been fruitless. The amount is only $301. This has been ignored since July. From reading other posts on this company, my doubt I will be successful but it has become somewhat of a quest. If you are seeking a Card for the Travel Cancellation, and other benefits that Card Benefit Services administers, I would seriously look elsewhere as you are asking for headaches trying to get them to pay your claim.