May 17, 2017, 6:45 pm
Last edit by: threeoh
Overview
Many Chase cards, including Sapphire Preferred and Reserve and MileagePlus Explorer, come with three different kinds of travel protection:
Trip Delay: This reimburses you for incidental expenses if your travel is delayed, for example by weather, mechanical, or missed connection. It only covers new expenses such as hotel, local transit, taxis, meals, toiletries, clothes, etc. that are caused by the delay. It does not (usually) cover the cost of onward travel or any pre-paid expenses. Max: $500
Trip Cancellation: This reimburses you for travel expenses (tickets, hotels) you have to cancel because of covered reason (illness, etc.). It only covers pre-paid expenses, not new expenses. If you re-use your old tickets, it covers the change fee (but not fare difference). Max: $10,000 for CSR/CSP, $1,500 for MPE
Trip Interruption: This is similar to Trip Cancellation, but reimburses you for travel expenses (tickets, hotels) you have to cancel because you cut your trip short for a covered reason (illness, etc.). It mostly covers pre-paid expenses, not new expenses. Exceptions: If you re-use your old tickets, it covers the change fee (but not fare difference); it covers charges to return rental cars early to a different location; and covers up to $250 to get to/from the airport or medical facility. Max: $10,000 for CSR/CSP, $1,500 for MPE
No coverage on the Chase cards will pay for new expensive tickets home.
How to file a claim:
- go to http://eclaimsline.com/ , or
- call 1-888-675-1461
Guide to Benefits:
Read it! CSR - CSP
Trip Delay FAQ and experiences
This reimburses you for incidental expenses if your travel is delayed, for example by weather, mechanical, or missed connection. It only covers new expenses such as hotel, local transit, taxis, meals, toiletries, clothes, etc. that are caused by the delay. It does not (usually) cover the cost of onward travel or any pre-paid expenses. Max: $500
How long does the delay have to be? 6 hours for CSR, 12 hours for CSP and MPE, check your guide to benefits for other cards. Also kicks in if the delay is "overnight".
Are delays because of weather and mechanical problems covered? Yes.
Who is covered? Only you, your spouse, your dependent children under 22. For large meals (multiple main courses), people have been asked what portion of the meal was consumed by covered travelers.
Does it cover Authorized Users? Apparently yes, as long as their name is "embossed on the card", as well as their spouse and dependent children.
I bought reward tickets but paid taxes/fees with my card, am I covered? Yes.
I bought reward tickets with Chase UR points, am I covered? Yes.
Do I have to buy the flight that is delayed with the Chase card? Yes.
Do I have to use my Chase card to purchase hotel/meals/etc. I am hoping to have covered? No, you can use any card, or cash. Just keep your receipts.
Does the travel have to be round trip? Yes, but your ticket does not have to be. You must depart from your place of residence and return to your place of residence within 1 year. The round-trip travel can involve different tickets on different carriers, open jaws, etc.
Does it cover alcohol? Recent reports indicate yes; some older reports of alcohol being denied.
Does it cover tips? Recent reports indicate yes, up to 20%; some older reports of tips being denied.
My airline is offering a voucher for a hotel, but I skipped the voucher line and booked my own hotel. Am I covered? Reports point to yes, as long as you did not actually take the airline up on their offer.
Rather than staying in a hotel, I'd rather rent a car / buy a walk-up fare on another airline. Will this be covered? Mixed reports. In general this coverage is meant for expenses incurred during a delay, not onward travel.
How do I show the reason for the delay? The coverage requires a statement from the carrier indicating the cause of the delay. If your document doesn't state the cause of the delay, it probably will not work. One possibility is to get a military excuse while at the airport; another is to screenshot the carrier's website or app if it shows the cause. You can also write after the fact to get a delay letter: United: [email protected] , Delta , American. Make sure to request that the delay letter state the cause of the delay. For other carriers contact their main customer service.
Am I covered if my flight is cancelled and I am rebooked on a later flight? Yes
Am I covered if my flight is slightly delayed and I miss my connection, causing a longer delay? Yes
Am I covered at my home airport? Maybe. This report of someone being covered after appeal for hotel in Newark when EWR flight was delayed, lives in NJ but not Newark. Guide says "You are not covered for any Covered Hazard delay that was made public or known to you prior to the departure for the Covered Trip [a period of round-trip travel (meaning departing from and eventually returning to your primary residence) that doesn’t exceed three hundred and sixty- five (365) days away from your residence to a destination other than your city of residence.]".
I was delayed on my outbound and claimed $500. Now am I delayed on my inbound. Am I covered? One report on this thread of two reimbursements for two different delay incidents on a single ticket. Chase says "per trip" on the phone, but Guide says "per ticket". So a round-trip ticket may not cover two delays, but two one-ways could. Need more data on this.
Experiences:
(A previous thread that dealt with travel delay compensation has been closed and all future issues with travel delays & cancellations will be handled here. The last 4 posts from that thread have been merged into this one. The closed thread can be found here.)
For one overview of when you're covered and how to file a claim, read this blog post. The Milewriter @ Saverocity compiled a lot of information from this thread, and thanks all the contributors.
Trip Cancellation / Trip Interruption
This reimburses you for travel expenses (tickets, hotels) you have to cancel or interrupt because of covered reason (illness, etc.). It only covers pre-paid expenses, not new expenses. Max: $10,000 for CSR/CSP, $1,500 for MPE
Trip Interruption only covers a few new expenses: If you re-use your old tickets, it covers the change fee (but not fare difference); it covers charges to return rental cars early to a different location; and covers up to $250 to get to/from the airport or medical facility and from the airport to your home.
What are covered reasons? Illness or injury or death (with documentation) of you or family, severe weather, change in military orders, terrorism, jury duty or subpoena, uninhabitable dwelling, quarantine, or if your travel supplier goes bankrupt. Pre-existing medical conditions are not covered.
Who is covered? CSP/CSR: Extended family: You, your Spouse or Domestic Partner and their children, including adopted children or step-children; legal guardians or wards; siblings or siblings-in-law; parents or parents-in-law; grandparents or grandchildren; aunts or uncles; nieces or nephews. MPE: You, spouse/domestic partner, dependent children.
Does it cover Authorized Users? Apparently yes, as long as their name is "embossed on the card", as well as their extended family / immediate family depending on the card.
I bought reward tickets but paid taxes/fees with my card, am I covered? Yes.
I bought reward tickets with Chase UR points, am I covered? Yes.
Do I have to buy the travel arrangements with my card to be covered? Apparently now this is "yes", you have to pay for "some portion" of each travel arrangement (hotel, flight, etc.) for that arrangement to be covered.
What kinds of pre-paid travel arrangements are covered? "airline tickets, train tickets, bus tickets, prepaid tours, hotels, and rental cars."
What kinds of pre-paid travel arrangements are not covered? "Event Tickets or prepaid fees to theme parks, museums, golf courses, or other points of interest"
I got ill during a trip and had to buy really expensive tickets to fly home. Will I get reimbursed? No. If you can't use your original tickets, this will reimburse you for those -- but new tickets are on you. If you change your original tickets, this will cover the change fee only. It does not pay for fare difference or new tickets. It will pay up to $250 to get you to/from the airport or train station, medical facility, and to your residence after you land at your home airport.
I got ill and need to cancel my trip / return early. What documentation do I need? Generally a letter from a physician or other medical person. There is a special claim form for the doctor to fill out but a sufficiently detailed letter from the doctor can work too.
Does the travel have to be round trip? Yes, but your ticket does not have to be. You must depart from your place of residence and return to your place of residence within 60 days. The round-trip travel can involve different tickets on different carriers, open jaws, etc.
My flight was cancelled. Am I covered? Probably not. Only if it was cancelled due to weather or transit strikes, and only if you didn't get reimbursed by the carrier. However, see Trip Delay above.
I cancelled my trip and the airline has given me one year to use my tickets, but I can't use them. How do I get reimbursed? Several reports indicate that you must wait for the unused tickets to expire, then file another claim. You can get the change fee covered right away. Other reports say if you demonstrate you won't use the tickets, they'll cover full amount right now. YMMV.
Am I covered if I'm taking a road trip, with no flights or common carrier? Yes. However the online claim form requires flight info; just fill it out with dummy flights and explain your other documents that there was no common carrier.
I am pregnant and no longer want to travel. Am I covered? Maybe. Generally, unexpected complications with non-IVF pre-26th week single pregnancies are covered. Non-IVF multiple pregnancies (twins, triplets) are not covered unless you get pregnant after purchasing your tickets. IVF pregnancies are not covered. The guide says you are not covered for "Travel arrangements that are scheduled to take place after the twenty-sixth (26th) week of pregnancy; or when any multiple pregnancy, with or without complications, occurs prior to the initial deposit date or booking date of the Trip; or any pregnancy associated with an assisted reproductive program, such as in vitro fertilization"
There is civil unrest at my destination, am I covered? Maybe. Generally you are covered if there is a Terrorist Incident or State Dept travel warning during your trip (Trip Interruption) or in the 30 days leading up to your trip (for Trip Cancellation) for within 25 miles of any place along your trip itinerary or your home, as long as the incident or warning didn't happen before you booked your tickets. Not covered is "War, undeclared war, civil war, insurrection, rebellion, revolution, warlike acts by a military force or personnel". Also not covered is "Trips booked to any area known to be associated with Terrorist Activity" (meaning multiple Terrorist Incidents or travel warnings in 12 months) and "disinclination to travel due to civil unrest [or] an epidemic or pandemic".
Experiences:
Many Chase cards, including Sapphire Preferred and Reserve and MileagePlus Explorer, come with three different kinds of travel protection:
Trip Delay: This reimburses you for incidental expenses if your travel is delayed, for example by weather, mechanical, or missed connection. It only covers new expenses such as hotel, local transit, taxis, meals, toiletries, clothes, etc. that are caused by the delay. It does not (usually) cover the cost of onward travel or any pre-paid expenses. Max: $500
Trip Cancellation: This reimburses you for travel expenses (tickets, hotels) you have to cancel because of covered reason (illness, etc.). It only covers pre-paid expenses, not new expenses. If you re-use your old tickets, it covers the change fee (but not fare difference). Max: $10,000 for CSR/CSP, $1,500 for MPE
Trip Interruption: This is similar to Trip Cancellation, but reimburses you for travel expenses (tickets, hotels) you have to cancel because you cut your trip short for a covered reason (illness, etc.). It mostly covers pre-paid expenses, not new expenses. Exceptions: If you re-use your old tickets, it covers the change fee (but not fare difference); it covers charges to return rental cars early to a different location; and covers up to $250 to get to/from the airport or medical facility. Max: $10,000 for CSR/CSP, $1,500 for MPE
No coverage on the Chase cards will pay for new expensive tickets home.
How to file a claim:
- go to http://eclaimsline.com/ , or
- call 1-888-675-1461
Guide to Benefits:
Read it! CSR - CSP
Trip Delay FAQ and experiences
This reimburses you for incidental expenses if your travel is delayed, for example by weather, mechanical, or missed connection. It only covers new expenses such as hotel, local transit, taxis, meals, toiletries, clothes, etc. that are caused by the delay. It does not (usually) cover the cost of onward travel or any pre-paid expenses. Max: $500
How long does the delay have to be? 6 hours for CSR, 12 hours for CSP and MPE, check your guide to benefits for other cards. Also kicks in if the delay is "overnight".
Are delays because of weather and mechanical problems covered? Yes.
Who is covered? Only you, your spouse, your dependent children under 22. For large meals (multiple main courses), people have been asked what portion of the meal was consumed by covered travelers.
Does it cover Authorized Users? Apparently yes, as long as their name is "embossed on the card", as well as their spouse and dependent children.
I bought reward tickets but paid taxes/fees with my card, am I covered? Yes.
I bought reward tickets with Chase UR points, am I covered? Yes.
Do I have to buy the flight that is delayed with the Chase card? Yes.
Do I have to use my Chase card to purchase hotel/meals/etc. I am hoping to have covered? No, you can use any card, or cash. Just keep your receipts.
Does the travel have to be round trip? Yes, but your ticket does not have to be. You must depart from your place of residence and return to your place of residence within 1 year. The round-trip travel can involve different tickets on different carriers, open jaws, etc.
Does it cover alcohol? Recent reports indicate yes; some older reports of alcohol being denied.
Does it cover tips? Recent reports indicate yes, up to 20%; some older reports of tips being denied.
My airline is offering a voucher for a hotel, but I skipped the voucher line and booked my own hotel. Am I covered? Reports point to yes, as long as you did not actually take the airline up on their offer.
Rather than staying in a hotel, I'd rather rent a car / buy a walk-up fare on another airline. Will this be covered? Mixed reports. In general this coverage is meant for expenses incurred during a delay, not onward travel.
How do I show the reason for the delay? The coverage requires a statement from the carrier indicating the cause of the delay. If your document doesn't state the cause of the delay, it probably will not work. One possibility is to get a military excuse while at the airport; another is to screenshot the carrier's website or app if it shows the cause. You can also write after the fact to get a delay letter: United: [email protected] , Delta , American. Make sure to request that the delay letter state the cause of the delay. For other carriers contact their main customer service.
Am I covered if my flight is cancelled and I am rebooked on a later flight? Yes
Am I covered if my flight is slightly delayed and I miss my connection, causing a longer delay? Yes
Am I covered at my home airport? Maybe. This report of someone being covered after appeal for hotel in Newark when EWR flight was delayed, lives in NJ but not Newark. Guide says "You are not covered for any Covered Hazard delay that was made public or known to you prior to the departure for the Covered Trip [a period of round-trip travel (meaning departing from and eventually returning to your primary residence) that doesn’t exceed three hundred and sixty- five (365) days away from your residence to a destination other than your city of residence.]".
I was delayed on my outbound and claimed $500. Now am I delayed on my inbound. Am I covered? One report on this thread of two reimbursements for two different delay incidents on a single ticket. Chase says "per trip" on the phone, but Guide says "per ticket". So a round-trip ticket may not cover two delays, but two one-ways could. Need more data on this.
Experiences:
- 01/2014 - Delayed in MSP overnight due to mechanical issues. ~$300 for Hotel Ivy downtown, meals, and ground transportation covered with no issues. Benefits applied to AMEX FHR. Claim processed within 1 week. [Full Report]
- 02/2014 - Flight was cancelled due to weather; booked Amtrak with points, which was then delayed because of downed electrical wires; rented a car and drove home. Used print out from flightaware.com to show flight was cancelled, claimed non-points dollar amount for Amtrak ticket, got Chase (not insurance) to request receipts from vendors that weren't saved by OP. All was covered. Full report
- 04/2014 - Delayed in DTW overnight due to crew member time-out. ~$400 for DTW Westin and meals covered with no issues. Claim processed within 1 week. Full Report
- 07/2014- Delayed in MSP overnight due to weather at destination. Booked Marriott Mall of America for $120, and meals for 3 and a shirt were all covered. Recommend keeping new and old boarding passes.
- 12/2014 - Trip delay in WAS (flight was delayed because of MX causing misconnect and overnight. Reward flight with taxes+fees on Chase card. OP + wife were covered $632 for a for a room, dinner, and taxi roundtrip from the airport. Gratuity was not reimbursed and could not convince them to after a phone call. Hotel Was $380 after tax and this was not a problem.
- 07/2016 - Delayed in YYC overnight due to mechanical problems. Claim paid out ~$300. Full report.
- 7/2017 - Delayed in EWR due to thunderstorms. ~$390 for hotel, uber, meals. Claim processed within a week, no issues. Full report.
- 9/2017 - Delayed in EWR due to Harvey. ~$499 for hotel, ubereats. Claim processed in 7 business days
- 1/2017 - $625 covered on two tickets on JetBlue award flight with taxes+fees on Chase in FLL. Missed connection due to Mx. Incl. $65 at Walgreens, r/t uber to hotel, uber home, $265 hotel, $180 meal. Tax, tip, and alcohol covered.
- 06/2017 - $258 covered for overnight delay hotel/dinner. Did not cover $50 to pick a seat on next day's flight. Full report
- 08/2017 - covered during ATC equipment failure leading to cancelled flight
- 08/2017 - covered with flightaware showing delay, no direct statement from carrier. Booked dummy return flight on Southwest to 'comply' with r/t requirement.
- 12/2017 - covered for forced overnight due to ATL "Power Outage". Entire ticket, including taxes, was paid for using Ultimate Reward points through my Reserve account. There was no credit card charge showing on my account.
- 1/2018 - covered for $500 including hotel tips, a drink, and minibar snacks w/ no receipt (but showed credit card statement with purchases listed)
- 1/2018 - covered rental + gas to drive to int'l gateway when feeder flight was cancelled.
- 3/2018 - covered int'l phone calls, roaming cell phone data (submitted phone bill), storage locker, and hotel.
- 4/2018 - covered hotel, meals/snacks, cold medicine, Uber ground transport for overnight due to weather. Award ticket with taxes/fees on CSR.
- 5/2018 - covered $250 in hotel, uber, two meals after missing a connection in a "painless but slightly drawn out" process. Had to request a different delay letter because first one didn't state cause of delay. Total turn-around time 40 days including re-requesting delay letter.
- 11/2018 - covered $300+ in hotel, 2 Ubers, 3 meals; did not cover seat charge or Uber home; originally booked with UR points (no CC charge)
- 7/2019 - covered $400+ in hotel, rental car, 3 meals, clothing/toiletries for me, wife and son for 24 hour delay; award tickets with taxes/fees in CSR.
(A previous thread that dealt with travel delay compensation has been closed and all future issues with travel delays & cancellations will be handled here. The last 4 posts from that thread have been merged into this one. The closed thread can be found here.)
For one overview of when you're covered and how to file a claim, read this blog post. The Milewriter @ Saverocity compiled a lot of information from this thread, and thanks all the contributors.
Trip Cancellation / Trip Interruption
This reimburses you for travel expenses (tickets, hotels) you have to cancel or interrupt because of covered reason (illness, etc.). It only covers pre-paid expenses, not new expenses. Max: $10,000 for CSR/CSP, $1,500 for MPE
Trip Interruption only covers a few new expenses: If you re-use your old tickets, it covers the change fee (but not fare difference); it covers charges to return rental cars early to a different location; and covers up to $250 to get to/from the airport or medical facility and from the airport to your home.
What are covered reasons? Illness or injury or death (with documentation) of you or family, severe weather, change in military orders, terrorism, jury duty or subpoena, uninhabitable dwelling, quarantine, or if your travel supplier goes bankrupt. Pre-existing medical conditions are not covered.
Who is covered? CSP/CSR: Extended family: You, your Spouse or Domestic Partner and their children, including adopted children or step-children; legal guardians or wards; siblings or siblings-in-law; parents or parents-in-law; grandparents or grandchildren; aunts or uncles; nieces or nephews. MPE: You, spouse/domestic partner, dependent children.
Does it cover Authorized Users? Apparently yes, as long as their name is "embossed on the card", as well as their extended family / immediate family depending on the card.
I bought reward tickets but paid taxes/fees with my card, am I covered? Yes.
I bought reward tickets with Chase UR points, am I covered? Yes.
Do I have to buy the travel arrangements with my card to be covered? Apparently now this is "yes", you have to pay for "some portion" of each travel arrangement (hotel, flight, etc.) for that arrangement to be covered.
What kinds of pre-paid travel arrangements are covered? "airline tickets, train tickets, bus tickets, prepaid tours, hotels, and rental cars."
What kinds of pre-paid travel arrangements are not covered? "Event Tickets or prepaid fees to theme parks, museums, golf courses, or other points of interest"
I got ill during a trip and had to buy really expensive tickets to fly home. Will I get reimbursed? No. If you can't use your original tickets, this will reimburse you for those -- but new tickets are on you. If you change your original tickets, this will cover the change fee only. It does not pay for fare difference or new tickets. It will pay up to $250 to get you to/from the airport or train station, medical facility, and to your residence after you land at your home airport.
I got ill and need to cancel my trip / return early. What documentation do I need? Generally a letter from a physician or other medical person. There is a special claim form for the doctor to fill out but a sufficiently detailed letter from the doctor can work too.
Does the travel have to be round trip? Yes, but your ticket does not have to be. You must depart from your place of residence and return to your place of residence within 60 days. The round-trip travel can involve different tickets on different carriers, open jaws, etc.
My flight was cancelled. Am I covered? Probably not. Only if it was cancelled due to weather or transit strikes, and only if you didn't get reimbursed by the carrier. However, see Trip Delay above.
I cancelled my trip and the airline has given me one year to use my tickets, but I can't use them. How do I get reimbursed? Several reports indicate that you must wait for the unused tickets to expire, then file another claim. You can get the change fee covered right away. Other reports say if you demonstrate you won't use the tickets, they'll cover full amount right now. YMMV.
Am I covered if I'm taking a road trip, with no flights or common carrier? Yes. However the online claim form requires flight info; just fill it out with dummy flights and explain your other documents that there was no common carrier.
I am pregnant and no longer want to travel. Am I covered? Maybe. Generally, unexpected complications with non-IVF pre-26th week single pregnancies are covered. Non-IVF multiple pregnancies (twins, triplets) are not covered unless you get pregnant after purchasing your tickets. IVF pregnancies are not covered. The guide says you are not covered for "Travel arrangements that are scheduled to take place after the twenty-sixth (26th) week of pregnancy; or when any multiple pregnancy, with or without complications, occurs prior to the initial deposit date or booking date of the Trip; or any pregnancy associated with an assisted reproductive program, such as in vitro fertilization"
There is civil unrest at my destination, am I covered? Maybe. Generally you are covered if there is a Terrorist Incident or State Dept travel warning during your trip (Trip Interruption) or in the 30 days leading up to your trip (for Trip Cancellation) for within 25 miles of any place along your trip itinerary or your home, as long as the incident or warning didn't happen before you booked your tickets. Not covered is "War, undeclared war, civil war, insurrection, rebellion, revolution, warlike acts by a military force or personnel". Also not covered is "Trips booked to any area known to be associated with Terrorist Activity" (meaning multiple Terrorist Incidents or travel warnings in 12 months) and "disinclination to travel due to civil unrest [or] an epidemic or pandemic".
Experiences:
CSP & CSR Trip Cancellation/Delay Insurance Issues/Comments (2016 - 2019)
Sep 6, 2017, 9:36 am
#391
Join Date: Aug 2002
Location: Baltimore, Maryland
Programs: Delta Silver, IHG Spire, Hilton Gold, Bonvoy Gold, Hyatt Discoverist
Posts: 132
Purchasing upgrade with CSR count?
Hi. My replacement CSR card was en route when I needed to purchase flight so I used another card. I've read that paying fees with CSR on award trips counts as far as coverage goes, but does anyone know if purchasing an upgrade would as well? I'm thinking i could go ahead and pay for Delta Comfort-plus (even though I'd almost certainly get for free) just to be safe, if it does. Thoughts?
Sep 6, 2017, 10:27 am
#392
Join Date: Sep 2012
Posts: 586
I apologize if this was answered in the thread. Had a hard time searching it on mobile. Anyways, I was diagnosed with cancer in March. The prognosis was good so in May I optimistically booked a vacation house for a ski trip in February 2018. As August rolled around, the physical toll of treatment was greater than I anticipated. Facing a very restrictive cancellation policy if I waited any longer to cancel the house, I decided to cancel not knowing how I would feel by February. Even this far ahead of time, part of the reservation was non refundable and I did not get all my money back.
I booked with my Reserve. Will they cover a situation like this or am I screwed because it was a pre existing condition at the time of booking?
I booked with my Reserve. Will they cover a situation like this or am I screwed because it was a pre existing condition at the time of booking?
Sep 6, 2017, 3:58 pm
#393
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,958
I think this is the definition of pre-existing condition:
https://www.chasebenefits.com/sapphirereserve
Pre-Existing Condition – illness, disease or Accidental injury of you, your Traveling Companion, your Immediate Family Member or the Immediate Family Member of the Traveling Companion, for which medical advice, diagnosis, care or treatment was recommended or received within the 60-day period immediately prior to the purchase of a Covered Trip. The taking of prescription drugs or medication for a controlled condition throughout this 60-day period will not be considered to be a treatment of illness or disease
Sep 6, 2017, 5:03 pm
#394
Join Date: Apr 2012
Location: PAE
Programs: National Exec Elite, Hilton Diamond, Hyatt Globalist
Posts: 79
Flights for my wife and I were canceled from LIR-MIA due to Irma on AA today. I booked award travel and paid with CSP. From reading the thread I understand that to be covered. I was forced to extend our stay in Costa Rica for another day due to flight availability - AA booked us on UA via IAH Sunday but i will incur another night stay at Andaz Papagayo - I presume I am to pay with cash for that night as well as an extra day for our rental car. What documentation from AA do I need to send along since they canceled due to impending hurricane?
Sep 6, 2017, 5:45 pm
#395
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: UA, Marriott, Hilton; GE
Posts: 7,145
Flights for my wife and I were canceled from LIR-MIA due to Irma on AA today. I booked award travel and paid with CSP. From reading the thread I understand that to be covered. I was forced to extend our stay in Costa Rica for another day due to flight availability - AA booked us on UA via IAH Sunday but i will incur another night stay at Andaz Papagayo - I presume I am to pay with cash for that night as well as an extra day for our rental car. What documentation from AA do I need to send along since they canceled due to impending hurricane?
https://www.aa.com/contact/forms?top.../VRFY_CNCL_DLY
Sep 9, 2017, 1:03 am
#396
Join Date: Mar 2015
Location: SLC
Programs: AA EXP, Marriott Titanium + LT Gold
Posts: 198
Does this coverage apply when the flight is booked entirely with UR points? I have the CSR.
Sorry, I'm sure this has been asked before but wasn't able to find the specific post. Thanks!
Sorry, I'm sure this has been asked before but wasn't able to find the specific post. Thanks!
Sep 9, 2017, 10:57 am
#397
Join Date: Mar 2013
Programs: HHonors Diamond, IHG Plat, Club Carlson Gold, SPG Gold, Marriott Gold
Posts: 316
Sep 10, 2017, 6:13 pm
#398
Join Date: Sep 2017
Posts: 2
Lurker here,
I was on a cruise Originally Scheduled for 3 Destinations, from 9/5-9/8 that had left from Miami. Due to hurricane Irma, the cruise returned early to Miami on 9/7, thus I had to get a hotel and buy meals out of pocket until my flight on 9/8. I was told that the hotel and meals may not be covered because these were not "pre-paid" expenses. This being said, my trip was originally from another state to Miami and my returning flight was on 9/8 back to my home state. Are these expenses covered, or are only "pre-paid" expenses covered in anyone else's experience? It would seem that this benefit is a little useless if additional expenses incurred requiring me to get home are not covered, the terms and conditions do not provide much clarity on this and the eclaim forms clearly mention the pre-paid expenses that I am asking reimbursement for, as opposed to additional expenses.
I was on a cruise Originally Scheduled for 3 Destinations, from 9/5-9/8 that had left from Miami. Due to hurricane Irma, the cruise returned early to Miami on 9/7, thus I had to get a hotel and buy meals out of pocket until my flight on 9/8. I was told that the hotel and meals may not be covered because these were not "pre-paid" expenses. This being said, my trip was originally from another state to Miami and my returning flight was on 9/8 back to my home state. Are these expenses covered, or are only "pre-paid" expenses covered in anyone else's experience? It would seem that this benefit is a little useless if additional expenses incurred requiring me to get home are not covered, the terms and conditions do not provide much clarity on this and the eclaim forms clearly mention the pre-paid expenses that I am asking reimbursement for, as opposed to additional expenses.
Sep 10, 2017, 6:22 pm
#399
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: UA, Marriott, Hilton; GE
Posts: 7,145
Lurker here,
I was on a cruise Originally Scheduled for 3 Destinations, from 9/5-9/8 that had left from Miami. Due to hurricane Irma, the cruise returned early to Miami on 9/7, thus I had to get a hotel and buy meals out of pocket until my flight on 9/8. I was told that the hotel and meals may not be covered because these were not "pre-paid" expenses. This being said, my trip was originally from another state to Miami and my returning flight was on 9/8 back to my home state. Are these expenses covered, or are only "pre-paid" expenses covered in anyone else's experience? It would seem that this benefit is a little useless if additional expenses incurred requiring me to get home are not covered, the terms and conditions do not provide much clarity on this and the eclaim forms clearly mention the pre-paid expenses that I am asking reimbursement for, as opposed to additional expenses.
I was on a cruise Originally Scheduled for 3 Destinations, from 9/5-9/8 that had left from Miami. Due to hurricane Irma, the cruise returned early to Miami on 9/7, thus I had to get a hotel and buy meals out of pocket until my flight on 9/8. I was told that the hotel and meals may not be covered because these were not "pre-paid" expenses. This being said, my trip was originally from another state to Miami and my returning flight was on 9/8 back to my home state. Are these expenses covered, or are only "pre-paid" expenses covered in anyone else's experience? It would seem that this benefit is a little useless if additional expenses incurred requiring me to get home are not covered, the terms and conditions do not provide much clarity on this and the eclaim forms clearly mention the pre-paid expenses that I am asking reimbursement for, as opposed to additional expenses.
You are covered for Trip Interruption under your plan:
"A Covered Loss is one of the following events that occur when you or an Immediate Family Member is covered under the policy while it is in effect:
• Accidental Bodily Injury, Loss of Life, or Sickness experienced by you, a Traveling Companion, or an Immediate Family Member of you or a Traveling Companion
• Severe weather, which prevents a reasonable and prudent person from beginning or continuing on a Covered Trip"
You were on a prepaid cruise, which was interrupted. File the claim.
EDIT: I would first file a claim with the cruise company, and use the denial letter in your claim to CSR.
Hope you are safe and sound!
Last edited by 747FC; Sep 10, 2017 at 6:29 pm
Sep 11, 2017, 7:33 am
#400
Join Date: Jul 2005
Location: TPE, MNL
Programs: AA lifetime GOLD, but still an AA Baby compare to people here. CX nobody. BR Silver.
Posts: 984
Hi, all.
I am a new Reserve card holder.
One question about the Trip Delay Reimbursement.
In Definitions
A Covered Trip is a period of round-trip travel (meaning departing from
and eventually returning to your primary residence) that doesn’t exceed
three hundred and sixty- five (365) days away from your residence
to a destination other than your city of residence.
I am currently working and living in Philippines. Billing address in Illinois. If I purchase ticket anywhere from Asia to Asia, or from Philippines to the other Asia city, is it covered?
Thank you
I am a new Reserve card holder.
One question about the Trip Delay Reimbursement.
In Definitions
A Covered Trip is a period of round-trip travel (meaning departing from
and eventually returning to your primary residence) that doesn’t exceed
three hundred and sixty- five (365) days away from your residence
to a destination other than your city of residence.
I am currently working and living in Philippines. Billing address in Illinois. If I purchase ticket anywhere from Asia to Asia, or from Philippines to the other Asia city, is it covered?
Thank you
Sep 13, 2017, 11:16 am
#401
Join Date: Jul 2001
Posts: 3,975
AirBerlin bankruptcy
We have our return FCO-DUS (overnight, seeing friends)-BOS booked on AirBerlin, paid on CSP. DUS-BOS is booked on what's now planned as the last day of operation of that flight as shutdown for insolvency may be near. If I read the interruption and cancellation sections of the CSP booklet correctly, "financial insolvency " of the operator would be covered, and they mention reimbursement up to $10,000. Can I take this as coverage for a walk-up fare if we're stranded, expecting it to be worse at DUS than FCO? Otherwise I'd start to think about scrapping the AB trip and using AA miles FCO-BOS.
Sep 13, 2017, 11:45 am
#402
Join Date: Aug 2012
Posts: 432
Hi, all.
I am a new Reserve card holder.
One question about the Trip Delay Reimbursement.
In Definitions
A Covered Trip is a period of round-trip travel (meaning departing from
and eventually returning to your primary residence) that doesn’t exceed
three hundred and sixty- five (365) days away from your residence
to a destination other than your city of residence.
I am currently working and living in Philippines. Billing address in Illinois. If I purchase ticket anywhere from Asia to Asia, or from Philippines to the other Asia city, is it covered?
Thank you
I am a new Reserve card holder.
One question about the Trip Delay Reimbursement.
In Definitions
A Covered Trip is a period of round-trip travel (meaning departing from
and eventually returning to your primary residence) that doesn’t exceed
three hundred and sixty- five (365) days away from your residence
to a destination other than your city of residence.
I am currently working and living in Philippines. Billing address in Illinois. If I purchase ticket anywhere from Asia to Asia, or from Philippines to the other Asia city, is it covered?
Thank you
Sep 14, 2017, 12:56 am
#403
Join Date: Jun 2012
Posts: 3,383
We have our return FCO-DUS (overnight, seeing friends)-BOS booked on AirBerlin, paid on CSP. DUS-BOS is booked on what's now planned as the last day of operation of that flight as shutdown for insolvency may be near. If I read the interruption and cancellation sections of the CSP booklet correctly, "financial insolvency " of the operator would be covered, and they mention reimbursement up to $10,000. Can I take this as coverage for a walk-up fare if we're stranded, expecting it to be worse at DUS than FCO? Otherwise I'd start to think about scrapping the AB trip and using AA miles FCO-BOS.
It only reimburses you for non-refundable prepaid expenses(and change fees)... It doesn't cover additional costs or fare difference
There are paid insurance options that- covers fare difference to get you back on your trip/home
http://www.flyertalk.com/forum/28723840-post361.html
Last edited by paperwastage; Sep 14, 2017 at 12:59 am Reason: http://www.flyertalk.com/forum/28723840-post361.html
Sep 15, 2017, 4:52 pm
#404
Join Date: Nov 2009
Posts: 157
Insurance for flights/trips paid only with Chase UR points?
If you pay for a flight entirely with Chase UR points, will it still qualify for all of the Visa insurance products, including the $500/ticket for delayed flights...?
Sep 15, 2017, 9:19 pm
#405
Join Date: Nov 2014
Location: NYC
Posts: 557
This question has been answered several times in this thread, but yes, it will qualify for the delay insurance.