Nov 17, 2021, 7:37 am
Last edit by: Prospero
BUGS
1. Promotion to Gold Guest List (Markie)
2. More Gold Upgrades for 2 than there should be (Markie)
3. Flight details have same date for posting as for flight (Markie)
4. American Airline reward flights do not show and cannot be booked online(not sure if they can be booked by phone)
5. Combining avios points with IB is not possible. (alexphj)
6.TP collection year end on landing page shows card expiry date (i.e. end of following month). Correct under 'My Account' sub-menu. (NWIFlyer)
7. No household account although underlying data appears to still be there (many)
8. language set to english (german not available) (Nephoi)
9. AA Business R class domestic flight shows as Economy(R), but properly credits Avios+TP (El_Duderito)
10. Booking reference doesn’t display for partner flights eve though the tag is there (MaxFlyer)
11. Adding/editing contact phone number (for pax and/or additional contact) to 'Australia (+61)' once saved becomes 'Christmas Island (+61)'. (paulieuk)
12. Unable to logon using username - have to use BAEC number instead. (bakera)
'FEATURES'
1. Bronze/Silver/Gold members have some text formatted in Bronze/Silver/Gold text as applicable. Consensus seems to be that it's pretty, but hard to see…
ENHANCEMENTS
1. Additional detail of flights on Front Page (Markie)
2. Scroll back of transactions goes to October 2018 (Markie)
3. Household account redemptions appear differently, with pro-rate Avios transferred from other members into the head of HHA/redeeming member's account, then the total deducted. (sunshinebob) https://www.flyertalk.com/forum/33741742-post407.html
2. More Gold Upgrades for 2 than there should be (Markie)
3. Flight details have same date for posting as for flight (Markie)
4. American Airline reward flights do not show and cannot be booked online(not sure if they can be booked by phone)
5. Combining avios points with IB is not possible. (alexphj)
6.
8. language set to english (german not available) (Nephoi)
9. AA Business R class domestic flight shows as Economy(R), but properly credits Avios+TP (El_Duderito)
10. Booking reference doesn’t display for partner flights eve though the tag is there (MaxFlyer)
11. Adding/editing contact phone number (for pax and/or additional contact) to 'Australia (+61)' once saved becomes 'Christmas Island (+61)'. (paulieuk)
12. Unable to logon using username - have to use BAEC number instead. (bakera)
'FEATURES'
1. Bronze/Silver/Gold members have some text formatted in Bronze/Silver/Gold text as applicable. Consensus seems to be that it's pretty, but hard to see…
ENHANCEMENTS
1. Additional detail of flights on Front Page (Markie)
2. Scroll back of transactions goes to October 2018 (Markie)
3. Household account redemptions appear differently, with pro-rate Avios transferred from other members into the head of HHA/redeeming member's account, then the total deducted. (sunshinebob) https://www.flyertalk.com/forum/33741742-post407.html
13Nov pm - 17Nov am : BAEC account maintenance - cannot login or spend Avios
Nov 18, 2021, 1:10 am
#241
Join Date: Feb 2010
Location: London, UK
Programs: BA Exec Club, SIA KrisFlyer, Qantas FF, Emirates Skywards
Posts: 1,850
I'm also getting an error message when I try and log in, where the message says it'll be back up and running on the 17th of Nov. I wish I could say I'm surprised.
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Nov 18, 2021, 1:21 am
#243
Join Date: Jul 2005
Location: London, ARN, HEL, ..... or MAN
Programs: BA GGL / GFL, Mucci Diamond!, HH Diamond, Radisson Premium, IHG Gold, Hertz Gold
Posts: 5,902
I have to say I really feel for the IT team in this case. It's an awful sinking feeling when the (probably already padded) deadline is approaching and testing is still throwing up anomalies or a load service isn't working as planned. It takes a cool head to manage a team in this situation whilst also managing the client expectation when, in fact, you don't actually know when the issue will be resolved.
Fortunately I have never missed my deadline (the wonder of contingency!) but I have had a few squeaky bum times and with data it can quickly become a nightmare, however well planned.
Fortunately I have never missed my deadline (the wonder of contingency!) but I have had a few squeaky bum times and with data it can quickly become a nightmare, however well planned.
Nov 18, 2021, 1:24 am
#245
FlyerTalk Evangelist, Ambassador, British Airways Executive Club
Join Date: Jun 2008
Location: Somewhere between 0 and 13,000 metres high
Programs: AF/KL Life Plat, BA GGL+GfL, ALL Plat, Hilton Diam, Marriott Gold, blablablah, etc
Posts: 30,540
What do you mean? How do you log in without going through the first log in page?
Nov 18, 2021, 1:27 am
#246
Join Date: Feb 2012
Location: London
Programs: Sir Ratechaser Seigneur de la Patience d'un Saint (Mucci), BA Silver, Starbucks Gold
Posts: 2,566
I'm not the sort of boy that tends to go for the back door approach, but needs must...
Nov 18, 2021, 1:56 am
#247
Join Date: Jan 2003
Location: London, UK
Posts: 5,656
I have to say I really feel for the IT team in this case. It's an awful sinking feeling when the (probably already padded) deadline is approaching and testing is still throwing up anomalies or a load service isn't working as planned. It takes a cool head to manage a team in this situation whilst also managing the client expectation when, in fact, you don't actually know when the issue will be resolved.
Fortunately I have never missed my deadline (the wonder of contingency!) but I have had a few squeaky bum times and with data it can quickly become a nightmare, however well planned.
Fortunately I have never missed my deadline (the wonder of contingency!) but I have had a few squeaky bum times and with data it can quickly become a nightmare, however well planned.
The Exec Club system isn't that large a database. Yes there are 10's of millions of members, but the transaction rate has to be pretty low. Many, many large companies have many orders of magnitude larger database platforms with web front ends that have zero perceptible down-time during upgrades and migrations. The only reason they've taken it down for so long is that they're cheap. Probably why it's over-run too.
Nov 18, 2021, 2:13 am
#248
Join Date: Aug 2008
Posts: 3,926
I write as someone with an almost zero knowledge of computers and how their systems operate.
Surely lots of people trying to log on and also trying innovative methods so to do makes it worse? If the BA computer did not have to deal with this maybe it would get back to normal quicker?
Surely lots of people trying to log on and also trying innovative methods so to do makes it worse? If the BA computer did not have to deal with this maybe it would get back to normal quicker?
Nov 18, 2021, 2:22 am
#249
Join Date: Oct 2014
Location: UK
Programs: BAEC
Posts: 1,851
Clicking it allowed me to log in (obviously through a different URL to the normal BAEC login page because my password manager didn't autofill it).
Once logged in I can right-click on my name where the login button was before and see all the details of my account.
Sadly... still only silver...
Nov 18, 2021, 2:27 am
#250
Join Date: Oct 2014
Location: UK
Programs: BAEC
Posts: 1,851
Someone attacked FT a while back and the people who run it put up countermeasures in a few hours that made you go through a timed wait before you could log in. Any decent website should be able to do the same.
The issues BAEC is facing at the moment are different to the issues you get when lots of people try to access it at once.
We have seen similar things with banks where a system-wide upgrade led to all cash machines not working for a few days. This is the same sort of thing. It is not impacted by how many people attempt to withdraw cash.
Nov 18, 2021, 2:36 am
#251
Moderator: British Airways Executive Club, Marriott Bonvoy
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 16,032
I feel really sorry for the poor sods dealing with this on the front end, and try and be supportive when I speak to them on the phone as it will not be nice and there will be nasty people being nasty to them, which is also part of the human 'cost' of this sort of cock-up.
Nov 18, 2021, 2:39 am
#252
Join Date: Feb 2016
Programs: BAEC Gold/ Skywards Gold/Hilton Diamond
Posts: 83
It's now beyond shocking, can access website via back door, but cannot rebook flight from NYC in two weeks that BA kindly cancelled from New York two days ago. I can even create a new booking. To change booking I have to phone
Called up and spoke to a lovely lady who's attitude was basically "I cant help you, dunno when things will work" and then put phone down on me.. How do BA just continue to shoot themselves in both feet
Called up and spoke to a lovely lady who's attitude was basically "I cant help you, dunno when things will work" and then put phone down on me.. How do BA just continue to shoot themselves in both feet
Nov 18, 2021, 2:43 am
#254
Join Date: Jul 2005
Location: London, ARN, HEL, ..... or MAN
Programs: BA GGL / GFL, Mucci Diamond!, HH Diamond, Radisson Premium, IHG Gold, Hertz Gold
Posts: 5,902
Sorry, I totally disagree here as someone that works in IT.
The Exec Club system isn't that large a database. Yes there are 10's of millions of members, but the transaction rate has to be pretty low. Many, many large companies have many orders of magnitude larger database platforms with web front ends that have zero perceptible down-time during upgrades and migrations. The only reason they've taken it down for so long is that they're cheap. Probably why it's over-run too.
The Exec Club system isn't that large a database. Yes there are 10's of millions of members, but the transaction rate has to be pretty low. Many, many large companies have many orders of magnitude larger database platforms with web front ends that have zero perceptible down-time during upgrades and migrations. The only reason they've taken it down for so long is that they're cheap. Probably why it's over-run too.
It really depends on what they're doing, whether there are other intermediate or staging data platforms, merges, joins, transformations, different validation rules from source to target systems, dodgy data which is only now rearing its head, duplicate data, migration services which worked throughout testing but have suddenly decided to fail, This is all speculation on my part but based on real-life examples I have experienced.
My last big (millions of records) data migration would have had all of 15 minutes' downtime based on weeks of planning, but then a global connector service from a source system to Salesforce decided to pack up for 6 hours. Couldn't have been predicted, hadn't happened before and there was nothing we could do about it as it was a 3rd party service to another 3rd party.
I am totally with you in that I suspect BA has contracted its IT services based on price only, which combined with the fact that lots of the back end systems are creaking, really increases the risk for this type of activity. The fact that there is clearly a back door where people can at least see their records and at worst update them really does worry me for the integrity of the data.
Nov 18, 2021, 2:51 am
#255
Join Date: Nov 2010
Posts: 5,596
I gave them until 0943. Update on my post yesterday.
Still cannot log into my BAEC account.
App still not working.
Now just get an error , try again later when trying to transfer some nectar points.
So, no change from yesterday. Good job I'm not a starving wretch trying to change some avios into nectar points in order to eat.
I will try again this evening.
Still cannot log into my BAEC account.
App still not working.
Now just get an error , try again later when trying to transfer some nectar points.
So, no change from yesterday. Good job I'm not a starving wretch trying to change some avios into nectar points in order to eat.
I will try again this evening.