Nov 17, 2021, 7:37 am
Last edit by: Prospero
BUGS
1. Promotion to Gold Guest List (Markie)
2. More Gold Upgrades for 2 than there should be (Markie)
3. Flight details have same date for posting as for flight (Markie)
4. American Airline reward flights do not show and cannot be booked online(not sure if they can be booked by phone)
5. Combining avios points with IB is not possible. (alexphj)
6.TP collection year end on landing page shows card expiry date (i.e. end of following month). Correct under 'My Account' sub-menu. (NWIFlyer)
7. No household account although underlying data appears to still be there (many)
8. language set to english (german not available) (Nephoi)
9. AA Business R class domestic flight shows as Economy(R), but properly credits Avios+TP (El_Duderito)
10. Booking reference doesn’t display for partner flights eve though the tag is there (MaxFlyer)
11. Adding/editing contact phone number (for pax and/or additional contact) to 'Australia (+61)' once saved becomes 'Christmas Island (+61)'. (paulieuk)
12. Unable to logon using username - have to use BAEC number instead. (bakera)
'FEATURES'
1. Bronze/Silver/Gold members have some text formatted in Bronze/Silver/Gold text as applicable. Consensus seems to be that it's pretty, but hard to see…
ENHANCEMENTS
1. Additional detail of flights on Front Page (Markie)
2. Scroll back of transactions goes to October 2018 (Markie)
3. Household account redemptions appear differently, with pro-rate Avios transferred from other members into the head of HHA/redeeming member's account, then the total deducted. (sunshinebob) https://www.flyertalk.com/forum/33741742-post407.html
2. More Gold Upgrades for 2 than there should be (Markie)
3. Flight details have same date for posting as for flight (Markie)
4. American Airline reward flights do not show and cannot be booked online(not sure if they can be booked by phone)
5. Combining avios points with IB is not possible. (alexphj)
6.
8. language set to english (german not available) (Nephoi)
9. AA Business R class domestic flight shows as Economy(R), but properly credits Avios+TP (El_Duderito)
10. Booking reference doesn’t display for partner flights eve though the tag is there (MaxFlyer)
11. Adding/editing contact phone number (for pax and/or additional contact) to 'Australia (+61)' once saved becomes 'Christmas Island (+61)'. (paulieuk)
12. Unable to logon using username - have to use BAEC number instead. (bakera)
'FEATURES'
1. Bronze/Silver/Gold members have some text formatted in Bronze/Silver/Gold text as applicable. Consensus seems to be that it's pretty, but hard to see…
ENHANCEMENTS
1. Additional detail of flights on Front Page (Markie)
2. Scroll back of transactions goes to October 2018 (Markie)
3. Household account redemptions appear differently, with pro-rate Avios transferred from other members into the head of HHA/redeeming member's account, then the total deducted. (sunshinebob) https://www.flyertalk.com/forum/33741742-post407.html
13Nov pm - 17Nov am : BAEC account maintenance - cannot login or spend Avios
Oct 29, 2021, 10:40 pm
#1
Original Poster
Join Date: Jun 2018
Programs: BA, Avis, Amex
Posts: 414
13Nov pm - 17Nov am : BAEC account maintenance - cannot login or spend Avios
I saw the post about Household account planned maintenance but I have not seen this mentioned (apologies if I missed the thread).
This came in an email:
"In addition to this, from the afternoon of 13 November 2021 until the morning of 17 November 2021 (GMT), you’ll be unable to log in to your Executive Club account or spend your Avios. But rest assured, you will continue to collect Avios during this time."
This came in an email:
"In addition to this, from the afternoon of 13 November 2021 until the morning of 17 November 2021 (GMT), you’ll be unable to log in to your Executive Club account or spend your Avios. But rest assured, you will continue to collect Avios during this time."
Oct 29, 2021, 10:54 pm
#2
Join Date: Jun 2007
Location: SBA & LAX
Programs: AA Lifetime Gold, BA Lifetime Blue, Marriott Gold, and many others
Posts: 1,152
I saw the post about Household account planned maintenance but I have not seen this mentioned (apologies if I missed the thread).
This came in an email:
"In addition to this, from the afternoon of 13 November 2021 until the morning of 17 November 2021 (GMT), you’ll be unable to log in to your Executive Club account or spend your Avios. But rest assured, you will continue to collect Avios during this time."
This came in an email:
"In addition to this, from the afternoon of 13 November 2021 until the morning of 17 November 2021 (GMT), you’ll be unable to log in to your Executive Club account or spend your Avios. But rest assured, you will continue to collect Avios during this time."
Oct 30, 2021, 12:00 am
#3
Moderator: British Airways Executive Club
Join Date: Nov 2010
Location: TPA/ABZ
Programs: BA Lifetime Gold. GGL/CCR.
Posts: 13,250
Oct 30, 2021, 12:04 am
#4
Original Poster
Join Date: Jun 2018
Programs: BA, Avis, Amex
Posts: 414
Perhaps it is good to have a separate thread? a lot of people may not care much about HHA access but Exec account access impacts everyone.
Oct 30, 2021, 12:17 am
#6
Original Poster
Join Date: Jun 2018
Programs: BA, Avis, Amex
Posts: 414
Oct 30, 2021, 12:19 am
#7
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,928
I do not think this is correct, I scanned all messages in that thread prior to posting this, that thread is purely about HHA changes. The email I am referring to came only a few hours ago.
Perhaps it is good to have a separate thread? a lot of people may not care much about HHA access but Exec account access impacts everyone.
Perhaps it is good to have a separate thread? a lot of people may not care much about HHA access but Exec account access impacts everyone.
It’s sometimes difficult to keep up with some topics, especially those of more than a few pages. You will see the email you refer to was quoted in post #55 of that topic, but I think it is good that you bring this to our attention - many will not have noticed the announcement 👍🏻
Oct 30, 2021, 12:44 am
#8
Join Date: Jul 2013
Programs: BA GGL/CCR, Hilton Diamond *, IHG, Couples Romance Rewards
Posts: 2,351
Yes, got the email too. What's the betting with BA's IT history it doesn't come back to life on 17th as planned. Will be printing out balances on our accounts and evidence of vouchers on the 12th just in case!
Oct 30, 2021, 1:20 am
#9
Join Date: Aug 2010
Location: London Stratford, E7
Programs: BAEC Gold! Thanks to FT
Posts: 3,380
You can log into the booking only using the PNR and surname and will be able to pay the balance.
Oct 30, 2021, 1:26 am
#10
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,928
Correct, it is only the BAEC/Avios part of ba.com that is being ‘improved’. Bookings can still be accessed using the PNR, and this method will also be necessary for online/App check-in during the period of downtime.
Oct 30, 2021, 1:46 pm
#12
Join Date: Feb 2010
Location: London
Programs: BA GGL (for now) and Lifetime Gold, Marriott fan thanks to Bonvoy Moments
Posts: 5,115
I completely missed the partner cards part of the email until now - scrambling to award them by tomorrow night given the outage will be 1-17 November and my year resets on 8th…
First world problem but obviously prior year cards were rolled over so the usual suspects are already sorted!
First world problem but obviously prior year cards were rolled over so the usual suspects are already sorted!
Oct 30, 2021, 3:06 pm
#13
Join Date: Feb 2012
Location: London
Programs: Sir Ratechaser Seigneur de la Patience d'un Saint (Mucci), BA Silver, Starbucks Gold
Posts: 2,567
Oct 30, 2021, 3:35 pm
#14
Join Date: Mar 2014
Posts: 582