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13Nov pm - 17Nov am : BAEC account maintenance - cannot login or spend Avios

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Old Nov 17, 2021, 7:37 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: Prospero
BUGS
1. Promotion to Gold Guest List (Markie)
2. More Gold Upgrades for 2 than there should be (Markie)
3. Flight details have same date for posting as for flight (Markie)
4. American Airline reward flights do not show and cannot be booked online(not sure if they can be booked by phone)
5. Combining avios points with IB is not possible. (alexphj)
6. TP collection year end on landing page shows card expiry date (i.e. end of following month). Correct under 'My Account' sub-menu. (NWIFlyer)
7. No household account although underlying data appears to still be there (many)
8. language set to english (german not available) (Nephoi)
9. AA Business R class domestic flight shows as Economy(R), but properly credits Avios+TP (El_Duderito)
10. Booking reference doesn’t display for partner flights eve though the tag is there (MaxFlyer)
11. Adding/editing contact phone number (for pax and/or additional contact) to 'Australia (+61)' once saved becomes 'Christmas Island (+61)'. (paulieuk)
12. Unable to logon using username - have to use BAEC number instead. (bakera)

'FEATURES'
1. Bronze/Silver/Gold members have some text formatted in Bronze/Silver/Gold text as applicable. Consensus seems to be that it's pretty, but hard to see…

ENHANCEMENTS
1. Additional detail of flights on Front Page (Markie)
2. Scroll back of transactions goes to October 2018 (Markie)
3. Household account redemptions appear differently, with pro-rate Avios transferred from other members into the head of HHA/redeeming member's account, then the total deducted. (sunshinebob) https://www.flyertalk.com/forum/33741742-post407.html
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13Nov pm - 17Nov am : BAEC account maintenance - cannot login or spend Avios

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Old Nov 17, 2021, 11:09 am
  #181  
 
Join Date: Mar 2007
Location: LHR/SIN/CGK
Programs: BAEC GGL & CCR
Posts: 580
Originally Posted by DYKWIA
Alternatively, put the IT bods behind bars for the evening
Bar stewards
Anfield is offline  
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Old Nov 17, 2021, 11:10 am
  #182  
 
Join Date: Nov 2017
Location: GLA
Programs: BAEC: Silver. Nothing else as TopCashBack trumps all hotel programs
Posts: 801
Originally Posted by rapidex
1700 came and went
Cant log into BAEC
App not working (android) , this is pretty normal.
Nectar saying no avios transfer until tomorrow.
What a shambles. The it department should hang its head in shame.
I dare say half of FT trying to constantly log in to BAEC (for no reason other than to "check") is probably DDOS'ing their systems.
bakera, Tobias-UK, alex67500 and 2 others like this.
cupsandsaucers is offline  
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Old Nov 17, 2021, 11:11 am
  #183  
 
Join Date: Jul 2017
Programs: Mucci Chevalier des Internautes Amables; BAEC
Posts: 971
Has someone suggested to BA IT they turn it off and on again?
bakera, T8191, Woodbinerich and 6 others like this.
TheJayHatch is offline  
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Old Nov 17, 2021, 11:14 am
  #184  
 
Join Date: Dec 2012
Location: The “Sunshine Coast”
Programs: BAEC Gold, Hilton Diamond
Posts: 245
tattikat2, T8191, Splotly and 7 others like this.
Deanog1976 is offline  
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Old Nov 17, 2021, 11:15 am
  #185  
FlyerTalk Evangelist
 
Join Date: Oct 2006
Location: London, UK
Programs: BA Gold, SQ Gold, KQ Platinum, IHG Diamond Ambassador, Hilton Gold, Marriott Silver, Accor Silver
Posts: 16,350
Originally Posted by TheJayHatch
Has someone suggested to BA IT they turn it off and on again?
The last time that happened (unintentionally), people ended up sleeping on the terminal floor.
Genius1 is offline  
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Old Nov 17, 2021, 11:45 am
  #186  
 
Join Date: Dec 2009
Location: near Heathrow
Programs: BA GGL/CCR, GfL (OWE), SA LifePlat (*G), BD Gold to the end, Hilton Diamond
Posts: 2,911
Originally Posted by TheJayHatch
Has someone suggested to BA IT they turn it off and on again?
Originally Posted by Genius1
The last time that happened (unintentionally), people ended up sleeping on the terminal floor.
I understand it was beneficial for a number of members with the extensions granted as a result of the previous outage!
gcuk is offline  
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Old Nov 17, 2021, 11:51 am
  #187  
 
Join Date: Jul 2020
Location: UK
Programs: BAEC Gold
Posts: 250
Let’s face it, BA and IT, it was always going to end up a S**tshow wrapped in Clusterf**k!
justin_krusty and Geordie405 like this.
Alan T is offline  
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Old Nov 17, 2021, 11:52 am
  #188  
Hilton Contributor Badge
 
Join Date: Feb 2014
Location: ±38,000 feet
Programs: LH HON, BA GGL, AF Plat, EK Plat
Posts: 6,428
Called BA about another booking, was told BAEC earliest tomorrow...
nufnuf77 is offline  
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Old Nov 17, 2021, 11:52 am
  #189  
 
Join Date: Jan 2015
Location: UK
Programs: BA Nada, HH Diamond, IHG Spire AMB, Marriott Plat, Accor Gold
Posts: 510
eStore

This is on the Shopping Portal App.
strickers is offline  
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Old Nov 17, 2021, 11:55 am
  #190  
 
Join Date: Jul 2013
Programs: BA GGL/CCR, Hilton Diamond *, IHG, Couples Romance Rewards
Posts: 2,351
Originally Posted by strickers

This is on the Shopping Portal App.
But they didn't mention which year for 18th November, gives them a bit of leeway
firstlight is offline  
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Old Nov 17, 2021, 11:58 am
  #191  
 
Join Date: Feb 2012
Location: London
Programs: Sir Ratechaser Seigneur de la Patience d'un Saint (Mucci), BA Silver, Starbucks Gold
Posts: 2,566
Originally Posted by Genius1
The last time that happened (unintentionally), people ended up sleeping on the terminal floor.
And I got €2400 compo from BA, another £500 from BAH, free changes to a nicer inbound flight, and 2 years extra free silver...

So yeah, go for it...
adrianlondon and Genius1 like this.
ratechaser is offline  
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Old Nov 17, 2021, 12:00 pm
  #192  
 
Join Date: Aug 2014
Location: London
Programs: BAEC GGL/CCR, HH Diamond
Posts: 1,916
Somehow managed to sneak in an Avios booking mid-aft, pleased that I did given how this is progressing!
ENTP is offline  
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Old Nov 17, 2021, 12:33 pm
  #193  
 
Join Date: Apr 2009
Location: London, UK
Programs: BA Executive Club - Silver (OWS)
Posts: 768
Originally Posted by firstlight
What's the betting with BA's IT history it doesn't come back to life on 17th as planned.
This
firstlight likes this.
Speedbird676 is offline  
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Old Nov 17, 2021, 1:03 pm
  #194  
 
Join Date: Dec 2011
Location: DWC
Programs: OWS, *A G
Posts: 626
App now working on iOS

EDIT: Whoops, must’ve jinxed it
Skyrocker and TTmex like this.
zat_dude is offline  
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Old Nov 17, 2021, 1:10 pm
  #195  
 
Join Date: Feb 2012
Location: London
Programs: Sir Ratechaser Seigneur de la Patience d'un Saint (Mucci), BA Silver, Starbucks Gold
Posts: 2,566
Originally Posted by cupsandsaucers
I dare say half of FT trying to constantly log in to BAEC (for no reason other than to "check") is probably DDOS'ing their systems.
Ah yes, blame the users. Straight out of the IT playbook
LCY8737, rapidex, ttama and 5 others like this.
ratechaser is offline  
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