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13Nov pm - 17Nov am : BAEC account maintenance - cannot login or spend Avios

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Old Nov 17, 2021, 7:37 am
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Last edit by: Prospero
BUGS
1. Promotion to Gold Guest List (Markie)
2. More Gold Upgrades for 2 than there should be (Markie)
3. Flight details have same date for posting as for flight (Markie)
4. American Airline reward flights do not show and cannot be booked online(not sure if they can be booked by phone)
5. Combining avios points with IB is not possible. (alexphj)
6. TP collection year end on landing page shows card expiry date (i.e. end of following month). Correct under 'My Account' sub-menu. (NWIFlyer)
7. No household account although underlying data appears to still be there (many)
8. language set to english (german not available) (Nephoi)
9. AA Business R class domestic flight shows as Economy(R), but properly credits Avios+TP (El_Duderito)
10. Booking reference doesn’t display for partner flights eve though the tag is there (MaxFlyer)
11. Adding/editing contact phone number (for pax and/or additional contact) to 'Australia (+61)' once saved becomes 'Christmas Island (+61)'. (paulieuk)
12. Unable to logon using username - have to use BAEC number instead. (bakera)

'FEATURES'
1. Bronze/Silver/Gold members have some text formatted in Bronze/Silver/Gold text as applicable. Consensus seems to be that it's pretty, but hard to see…

ENHANCEMENTS
1. Additional detail of flights on Front Page (Markie)
2. Scroll back of transactions goes to October 2018 (Markie)
3. Household account redemptions appear differently, with pro-rate Avios transferred from other members into the head of HHA/redeeming member's account, then the total deducted. (sunshinebob) https://www.flyertalk.com/forum/33741742-post407.html
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13Nov pm - 17Nov am : BAEC account maintenance - cannot login or spend Avios

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Old Nov 17, 2021, 1:25 pm
  #196  
 
Join Date: Feb 2013
Location: LON/NYC/SIN/Peckham
Programs: BA Gold, FB Gold, *G, Hilton Diamond, Just Eat Platinum For Life
Posts: 168
Originally Posted by ratechaser
Ah yes, blame the users. Straight out of the IT playbook
Straight out of the FT playbook.

btw I am fully expecting to be referred to as Mr Cruz when I do get to login.
BearX220 and ratechaser like this.
jayjaygee is offline  
Old Nov 17, 2021, 1:28 pm
  #197  
 
Join Date: Aug 2017
Location: London, UK
Posts: 246
I can't even log in... Seriously...
ratechaser and Keystone like this.
mrpacifist is online now  
Old Nov 17, 2021, 2:03 pm
  #198  
 
Join Date: Feb 2012
Location: London
Programs: Sir Ratechaser Seigneur de la Patience d'un Saint (Mucci), BA Silver, Starbucks Gold
Posts: 2,566
Originally Posted by mrpacifist
I can't even log in... Seriously...
Well I just navigated OLCI at a snails pace... and I am printing everything... itinerary, hotel vouchers, the lot. Never really felt I needed to as much as I did for this flight...
Irreverent Medusa likes this.
ratechaser is offline  
Old Nov 17, 2021, 2:16 pm
  #199  
 
Join Date: Mar 2007
Location: LHR/SIN/CGK
Programs: BAEC GGL & CCR
Posts: 580
FAO BA IT:

How about you roll-back all of your changes since Saturday, go back to the drawing board and come up with a better testing strategy before you over-promise and under-deliver on a production system yet again.

I'm sure I posted something very similar over a decade ago.
ttama, camdentown, 86BA7 and 2 others like this.
Anfield is offline  
Old Nov 17, 2021, 2:17 pm
  #200  
Moderator: British Airways Executive Club, Marriott Bonvoy
 
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 16,032
Originally Posted by strickers
eStore
Interesting business decision to close your eStore for at least 5 days of the busiest online shopping week of the whole year …
Oxon Flyer is offline  
Old Nov 17, 2021, 2:22 pm
  #201  
Moderator, Hertz; FlyerTalk Evangelist
Hilton Contributor BadgeHyatt Contributor Badge
 
Join Date: Nov 2005
Location: KRK
Programs: UA 1MM, BA GGL, Hyatt Glob, Hilton Diamond and others
Posts: 12,690
Originally Posted by ratechaser
Well I just navigated OLCI at a snails pace... and I am printing everything... itinerary, hotel vouchers, the lot. Never really felt I needed to as much as I did for this flight...
does your status show on the bp?
jason8612 is offline  
Old Nov 17, 2021, 2:23 pm
  #202  
 
Join Date: Aug 2017
Programs: BAEC
Posts: 460
Originally Posted by Anfield
FAO BA IT:

How about you roll-back all of your changes since Saturday, go back to the drawing board and come up with a better testing strategy before you over-promise and under-deliver on a production system yet again.

I'm sure I posted something very similar over a decade ago.
They may not be able to roll back.
Keystone likes this.
Ladyfliestheredwhiteandblues is offline  
Old Nov 17, 2021, 2:29 pm
  #203  
 
Join Date: Feb 2012
Location: London
Programs: Sir Ratechaser Seigneur de la Patience d'un Saint (Mucci), BA Silver, Starbucks Gold
Posts: 2,566
Originally Posted by jason8612
does your status show on the bp?
Only my correct silver/sapphire one, I didn't win the GGLFL lottery sadly.

But yes, all present and correct on the printed one (including fast track, boarding group). Can't get it into my wallet to see what it looks like as a mobile version

Edit... got the mobile one to save now, that's all good as well
jason8612 likes this.

Last edited by ratechaser; Nov 17, 2021 at 2:48 pm
ratechaser is offline  
Old Nov 17, 2021, 2:33 pm
  #204  
 
Join Date: Mar 2007
Location: LHR/SIN/CGK
Programs: BAEC GGL & CCR
Posts: 580
Originally Posted by Ladyfliestheredwhiteandblues
They may not be able to roll back.
I find that hard to believe. BA not having such a strategy in place would not surprise me though.
becks1 likes this.
Anfield is offline  
Old Nov 17, 2021, 2:41 pm
  #205  
 
Join Date: Oct 2018
Location: London
Programs: BAEC blue dust
Posts: 271
Originally Posted by Anfield
How about you roll-back all of your changes since Saturday
Maybe that's what they've been trying to do all day but haven't quite managed to...
Irreverent Medusa is offline  
Old Nov 17, 2021, 2:46 pm
  #206  
 
Join Date: Mar 2007
Location: LHR/SIN/CGK
Programs: BAEC GGL & CCR
Posts: 580
Originally Posted by Irreverent Medusa
Maybe that's what they've been trying to do all day but haven't quite managed to...
It's very possible with this outfit. Can't go forward, can't go back. Twilight zone
ttama likes this.
Anfield is offline  
Old Nov 17, 2021, 2:51 pm
  #207  
 
Join Date: Nov 2013
Location: South Glos, UK
Programs: BAEC Silver/OW Sapphire
Posts: 1,157
Did anyone seriously expect this IT work to go to plan?
wb1969 is online now  
Old Nov 17, 2021, 2:52 pm
  #208  
 
Join Date: Jul 2009
Programs: BAEC Silver, IHG Diamond
Posts: 7,772
I've just managed to get into one of my bookings that has BA and AA flights.
Went into the AA app as a guest, and selected "change seat". Took me to my booking on BA where I seem to have access to it without logging in.

App and website both have various errors. The "log in" bit on the website is clickable, but is light grey (probably indicates it shouldn't really be functional)
xenole is online now  
Old Nov 17, 2021, 2:55 pm
  #209  
 
Join Date: Jan 2015
Location: UK
Programs: BA Nada, HH Diamond, IHG Spire AMB, Marriott Plat, Accor Gold
Posts: 510
When is the title being edited?
ratechaser likes this.
strickers is offline  
Old Nov 17, 2021, 2:57 pm
  #210  
 
Join Date: Mar 2007
Location: LHR/SIN/CGK
Programs: BAEC GGL & CCR
Posts: 580
Originally Posted by wb1969
Did anyone seriously expect this IT work to go to plan?
I suspect BoJo was invited to give BA IT a pep-talk very recently
Anfield is offline  


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