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13Nov pm - 17Nov am : BAEC account maintenance - cannot login or spend Avios

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Old Nov 17, 2021, 7:37 am
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Last edit by: Prospero
BUGS
1. Promotion to Gold Guest List (Markie)
2. More Gold Upgrades for 2 than there should be (Markie)
3. Flight details have same date for posting as for flight (Markie)
4. American Airline reward flights do not show and cannot be booked online(not sure if they can be booked by phone)
5. Combining avios points with IB is not possible. (alexphj)
6. TP collection year end on landing page shows card expiry date (i.e. end of following month). Correct under 'My Account' sub-menu. (NWIFlyer)
7. No household account although underlying data appears to still be there (many)
8. language set to english (german not available) (Nephoi)
9. AA Business R class domestic flight shows as Economy(R), but properly credits Avios+TP (El_Duderito)
10. Booking reference doesn’t display for partner flights eve though the tag is there (MaxFlyer)
11. Adding/editing contact phone number (for pax and/or additional contact) to 'Australia (+61)' once saved becomes 'Christmas Island (+61)'. (paulieuk)
12. Unable to logon using username - have to use BAEC number instead. (bakera)

'FEATURES'
1. Bronze/Silver/Gold members have some text formatted in Bronze/Silver/Gold text as applicable. Consensus seems to be that it's pretty, but hard to see…

ENHANCEMENTS
1. Additional detail of flights on Front Page (Markie)
2. Scroll back of transactions goes to October 2018 (Markie)
3. Household account redemptions appear differently, with pro-rate Avios transferred from other members into the head of HHA/redeeming member's account, then the total deducted. (sunshinebob) https://www.flyertalk.com/forum/33741742-post407.html
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13Nov pm - 17Nov am : BAEC account maintenance - cannot login or spend Avios

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Old Nov 18, 2021, 11:53 am
  #346  
 
Join Date: Jan 2008
Posts: 3,839
Originally Posted by Will100
All back working and I must say a lot faster.
Have you booked and gotten a reward flight ticketed?
Kgmm77 is offline  
Old Nov 18, 2021, 12:18 pm
  #347  
 
Join Date: Nov 2013
Location: South Glos, UK
Programs: BAEC Silver/OW Sapphire
Posts: 1,158
App working but website login still not.
wb1969 is offline  
Old Nov 18, 2021, 12:26 pm
  #348  
 
Join Date: Jul 2019
Programs: British Airways
Posts: 58
The apps are accessible again, but only partially shows information: Eg. All flights flown since 11/11/2021 - 8 for me, after all - cannot be seen.
fliegwech is offline  
Old Nov 18, 2021, 12:27 pm
  #349  
 
Join Date: Jan 2007
Location: living near Malaga
Programs: BA Gold , Mucci recipient. Coffee Drinker, Blue Sky Thinker
Posts: 2,112
Originally Posted by Kgmm77
Have you booked and gotten a reward flight ticketed?
This afternoon I booked a BDA 241 reward flight (both ways in F which was nice) as well as a return cash CE flight and used a FTV to discount the cost. Did both on my PC using Chrome logging in via the "back door" detailed previously - quite seamless.
Both ticketed
Kgmm77 and TPRun like this.
sunshinebob is offline  
Old Nov 18, 2021, 12:31 pm
  #350  
 
Join Date: Jul 2019
Location: UK
Programs: BA Silver, IHG Platinum
Posts: 943
Restarting my phone worked for me (Android device).
Bohinjska Bistrica is offline  
Old Nov 18, 2021, 12:37 pm
  #351  
 
Join Date: Sep 2010
Location: Las Vegas
Programs: BA Gold; Hilton Honors Diamond
Posts: 3,228
What I do find frustrating about the new Transactions page in the app is that it doesn't show the date the flight took place, only the date the Avios / TPs were credited. I have a number of flights that show negative Avios etc. but these seem to be where there's been a manual adjustment for original routing credit etc.
Geordie405 is offline  
Old Nov 18, 2021, 12:39 pm
  #352  
Suspended
 
Join Date: Jul 2017
Posts: 138
Still can’t login. This is Global Ghana Airlines level of farcical…
flyertalker00133 is offline  
Old Nov 18, 2021, 12:39 pm
  #353  
 
Join Date: May 2010
Posts: 2,345
Avios and TPs not added yet for flight on 11th November, presumably as would have been added in outage period. Will keep an eye on it.
paulaf is offline  
Old Nov 18, 2021, 12:42 pm
  #354  
 
Join Date: Apr 2018
Location: London
Programs: BA Silver (for now)
Posts: 1,000
Originally Posted by Kgmm77
Have you booked and gotten a reward flight ticketed?
No, just logged in on the app (iPhone) and had a look around.
Will100 is offline  
Old Nov 18, 2021, 12:45 pm
  #355  
 
Join Date: Mar 2004
Location: London, UK
Posts: 5,105
Down again now on the app, which worked for me about an hour ago. You really couldn't make this up!
aristoph is offline  
Old Nov 18, 2021, 12:51 pm
  #356  
 
Join Date: Nov 2011
Location: Edinburgh
Programs: BAEC
Posts: 547
Flying tomorrow and my wife can't check in on the app or website despite being bombarded with messages asking her to check in online before travel.
u01sss3 is offline  
Old Nov 18, 2021, 12:55 pm
  #357  
 
Join Date: Sep 2010
Location: Las Vegas
Programs: BA Gold; Hilton Honors Diamond
Posts: 3,228
All my API information has been trashed too. I am apparently now a US passport holder and my passport expiry date coincides with the expiry date of my Green Card. As we'd say over here, it's a hot mess.
Geordie405 is offline  
Old Nov 18, 2021, 12:59 pm
  #358  
 
Join Date: Aug 2021
Location: MAN
Programs: Avios, AsiaMiles
Posts: 51
The estimated finish date of 17 November has been removed from the login page of the website.
Excellent job.
TTmex likes this.
LYuen is offline  
Old Nov 18, 2021, 1:03 pm
  #359  
FlyerTalk Evangelist
 
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
Originally Posted by Kgmm77
Have you booked and gotten a reward flight ticketed?
Yup!
Kgmm77 and TPRun like this.
Globaliser is offline  
Old Nov 18, 2021, 1:06 pm
  #360  
 
Join Date: Nov 2011
Location: Edinburgh
Programs: BAEC
Posts: 547
Originally Posted by LYuen
The estimated finish date of 17 November has been removed from the login page of the website.
Excellent job.
I had to laugh yesterday when BA were assuring people it would definitely be sorted by today.
Nephoi likes this.
u01sss3 is offline  


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