Nov 17, 2021, 7:37 am
Last edit by: Prospero
BUGS
1. Promotion to Gold Guest List (Markie)
2. More Gold Upgrades for 2 than there should be (Markie)
3. Flight details have same date for posting as for flight (Markie)
4. American Airline reward flights do not show and cannot be booked online(not sure if they can be booked by phone)
5. Combining avios points with IB is not possible. (alexphj)
6.TP collection year end on landing page shows card expiry date (i.e. end of following month). Correct under 'My Account' sub-menu. (NWIFlyer)
7. No household account although underlying data appears to still be there (many)
8. language set to english (german not available) (Nephoi)
9. AA Business R class domestic flight shows as Economy(R), but properly credits Avios+TP (El_Duderito)
10. Booking reference doesn’t display for partner flights eve though the tag is there (MaxFlyer)
11. Adding/editing contact phone number (for pax and/or additional contact) to 'Australia (+61)' once saved becomes 'Christmas Island (+61)'. (paulieuk)
12. Unable to logon using username - have to use BAEC number instead. (bakera)
'FEATURES'
1. Bronze/Silver/Gold members have some text formatted in Bronze/Silver/Gold text as applicable. Consensus seems to be that it's pretty, but hard to see…
ENHANCEMENTS
1. Additional detail of flights on Front Page (Markie)
2. Scroll back of transactions goes to October 2018 (Markie)
3. Household account redemptions appear differently, with pro-rate Avios transferred from other members into the head of HHA/redeeming member's account, then the total deducted. (sunshinebob) https://www.flyertalk.com/forum/33741742-post407.html
2. More Gold Upgrades for 2 than there should be (Markie)
3. Flight details have same date for posting as for flight (Markie)
4. American Airline reward flights do not show and cannot be booked online(not sure if they can be booked by phone)
5. Combining avios points with IB is not possible. (alexphj)
6.
8. language set to english (german not available) (Nephoi)
9. AA Business R class domestic flight shows as Economy(R), but properly credits Avios+TP (El_Duderito)
10. Booking reference doesn’t display for partner flights eve though the tag is there (MaxFlyer)
11. Adding/editing contact phone number (for pax and/or additional contact) to 'Australia (+61)' once saved becomes 'Christmas Island (+61)'. (paulieuk)
12. Unable to logon using username - have to use BAEC number instead. (bakera)
'FEATURES'
1. Bronze/Silver/Gold members have some text formatted in Bronze/Silver/Gold text as applicable. Consensus seems to be that it's pretty, but hard to see…
ENHANCEMENTS
1. Additional detail of flights on Front Page (Markie)
2. Scroll back of transactions goes to October 2018 (Markie)
3. Household account redemptions appear differently, with pro-rate Avios transferred from other members into the head of HHA/redeeming member's account, then the total deducted. (sunshinebob) https://www.flyertalk.com/forum/33741742-post407.html
13Nov pm - 17Nov am : BAEC account maintenance - cannot login or spend Avios
Nov 17, 2021, 11:22 pm
#226
Join Date: Dec 2002
Location: Sunshine Coast, Queensland
Programs: BA Gold (Emerald); Hilton Gold; IHG Platinum; Marriott Gold; Radisson Gold
Posts: 388
Called the Gold line at 0605, who said it was back - but then they couldn't access my BAEC account when I gave the number. She said it was "intermittent" and spoke to the 'Duty Desk' - who also found they couldn't log in to my details. So we tried the OH's number, and the same result. I was told that apparently the issue now only affects some accounts, and she wondered whether the status had something to do with it (as both accounts are GCH).
I feel really sorry for the poor sods dealing with this on the front end, and try and be supportive when I speak to them on the phone as it will not be nice and there will be nasty people being nasty to them, which is also part of the human 'cost' of this sort of cock-up.
I feel really sorry for the poor sods dealing with this on the front end, and try and be supportive when I speak to them on the phone as it will not be nice and there will be nasty people being nasty to them, which is also part of the human 'cost' of this sort of cock-up.
Nov 17, 2021, 11:38 pm
#227
Join Date: Sep 2020
Posts: 373
Called the Gold line at 0605, who said it was back - but then they couldn't access my BAEC account when I gave the number. She said it was "intermittent" and spoke to the 'Duty Desk' - who also found they couldn't log in to my details. So we tried the OH's number, and the same result. I was told that apparently the issue now only affects some accounts, and she wondered whether the status had something to do with it (as both accounts are GCH).
I feel really sorry for the poor sods dealing with this on the front end, and try and be supportive when I speak to them on the phone as it will not be nice and there will be nasty people being nasty to them, which is also part of the human 'cost' of this sort of cock-up.
I feel really sorry for the poor sods dealing with this on the front end, and try and be supportive when I speak to them on the phone as it will not be nice and there will be nasty people being nasty to them, which is also part of the human 'cost' of this sort of cock-up.
Nov 17, 2021, 11:39 pm
#228
Suspended
Join Date: Oct 2021
Posts: 885
I flew on 2 AS flights that were registered under my BAEC # 4 days ago and the TPs and miles from those trips did not show up; in contrast, my outbound flight taken on 11/9 showed up on my BAEC account on 11/11.
It's annoying to work with sheety software.
Nov 18, 2021, 12:06 am
#230
Join Date: Feb 2016
Programs: BAEC GGL
Posts: 843
When I try to log in I get:
Insert joke about time machine here.
We’re improving the Executive Club.
We’re improving the Executive Club.
The Executive Club is temporarily unavailable while we make some planned improvements. Everything should be back up and running for Wednesday 17 November.
Nov 18, 2021, 12:37 am
#234
Join Date: Nov 2017
Programs: CX DM, BA Gold
Posts: 135
This works wonders. Logged in through the fare quote page and made an avios booking. All seems to be fine in the account.
Nov 18, 2021, 12:37 am
#235
Join Date: Feb 2012
Location: London
Programs: Sir Ratechaser Seigneur de la Patience d'un Saint (Mucci), BA Silver, Starbucks Gold
Posts: 2,566
Well as of 07:30 GMT on the 18th November:
Website says ETA of 17th November
BAEC app has no ETA
BA shopping app has no ETA
Hopefully the IT crowd won't be too hung over from their post release drinks last night and can give it another go today...
Website says ETA of 17th November
BAEC app has no ETA
BA shopping app has no ETA
Hopefully the IT crowd won't be too hung over from their post release drinks last night and can give it another go today...
Nov 18, 2021, 12:43 am
#237
Join Date: Jan 2015
Location: UK
Programs: BA Nada, HH Diamond, IHG Spire AMB, Marriott Plat, Accor Gold
Posts: 510
Nov 18, 2021, 12:50 am
#238
Join Date: Oct 2014
Location: UK
Programs: BAEC
Posts: 1,853
Speaker: "So, given what we know, which of you would get on a plane if you knew the software had been developed by your team?"
Only one man's hand goes up.
Speaker: "Sir, can you tell me what gives you such great confidence?"
Man: "If my team did the software, that plane is going nowhere, I'm perfectly safe."
Nov 18, 2021, 12:54 am
#239
Join Date: Feb 2012
Location: UK
Programs: BA GGL; Virgin Gold; HHonors Lifetime Diamond
Posts: 417
How utterly hopeless does someone have to be at their job to be unable to lock users out of their own database when they need to…
Nov 18, 2021, 1:04 am
#240
Join Date: Feb 2012
Location: London
Programs: Sir Ratechaser Seigneur de la Patience d'un Saint (Mucci), BA Silver, Starbucks Gold
Posts: 2,566
Maybe if you tried using the password 'Joshua', on the main login screen, that would also work...