Mar 2, 2021, 9:26 am
Last edit by: hkcj
To review retention offers from 2020, click HERE.
AMEX Gold, personal
3/13/21 30K MR - accepted
4/5/21 30K MR, no spend requirement - accepted.
10/17/21 20K MR or $150 for $2k spend in 3 months - accepted MR offer
11/20/21 15k MR for $2k spend in 3 months - accepted
11/29/21 - 20k MR for $2k spend in 3 moonths - accepted
Amex Green, Personal
6/22/21 15K MR no spend requirement - accepted
Amex Personal Platinum
7/7/21 $150 (no requirement)12 months after 30,000 points. Canceled.
10/27/21 60k points for $4k spend in 3 months. Took the offer.
11/10/21 40k points for $3k spend in 3 months. Took the offer.
11/24/21 40K points for $3K spend in 3 months. Took the offer.
12/27/21 55k points for $4k spend in 3 months. Took the offer.
1/5/22 55K or $550 points for $4k spend in 3 months. Took the $550 offer.
Amex Schwab Platinum
7/19/21 40k MR or $400 statement credit for $3k spend in 3 months (and must keep the card for 12 months). Would have rather had a no spend offer, but I took it.
12/15/21 40K MR for $3K spend in 3 months. Membership Consulting rep such a PITA to deal with that I turned it down. Then got same offer through much easier Chat process and accepted.
1/3/22 40K MR/$400 SC for $3K spend in 3 months. First renewal for this card and no retention received previously on this card.
Amex Morgan Stanley Platinum
8/17/21 55k MR for $4k spend in 3 months (must keep the card for 12 months, or “revoke Membership Rewards points and close any accounts you have with us”). Took it.
1/5/22 40k MR for $3k spend in 3 months. $14k spend prior year. Took it. (After asking for the 55k mentioned.)
Delta Platinum, personal
3/17/21 $150 credit after spending $1500 in 3 months, or 30K MR (no spend) - 30k accepted
10/29/21 $150 credit after spending $2000 in 3 months, accepted.
11/22/21 $50 credit, declined (and will likely PC)
12/4/21 $50 credit, declined ($5K spend for 2021)
Delta Gold, BUSINESS
10/11/21 No offer via chat - second annual fee (after paying last year), occasional spend this year mostly for Amex Offers
AMEX Business Platinum
3/24/21 $300 credit w/ no spend requirement or downgrade to $95AF Card, account closed
7/1/21 5k MR + 15k after 10k spend, declined - offered $300 credit w/ no spend - accepted
7/23/21 offered $300 credit w/ no spend - accepted
8/20/21 called to cancel because I now have a consumer Platinum. Transferred to Membership Consulting, which completely waived the $595 fee via subsequent statement credit (second time that has happened, non-consecutive years). No spending requirement but I have to keep the card open 12 months. I don't put a lot of spend on this card. Accepted the offer.
Amex Business Gold Rewards Card
8/4/21 - $100 credit no strings attached + additional $200 credit for $4k spend within 3 months. Accepted.
AMEX Marriott Bonvoy Brilliant
4/26/21 $100 statement credit with $1,250 spend within 90 days // OR \\ 20,000 Bonvoy points with no spend requirement
9/16/21 $75 statement credit with $1k spend within 90 days or 20k Bonvoy points for $1.5k spend in 90 days - took the points
11/21 60k Bonvoy points with $2k spend within 90 days (offered by chat team) - accepted. Points posted quickly!
AMEX Marriott Bonvoy Basic (old SPG Amex)
8/4/21 30,000 Bonvoy points with no spend requirement. This was the first offer received, approx 2 months after AF posted. Accepted
12/21/21 10k points or $25 statement credit for $1k spend in 90 days. Almost $0 spend. Accepted the points.
Schwab Personal Platinum
5/3/21 30,000 points, no spend requirement. Paid the annual fee the next day. Points arrived three days later.
5/14/21 $300 for $2000 spend or 30K MRP for holding card for one year. Took points.
AMEX Aspire
7/18/21 10,000 Hilton points, no spend requirement. Accepted points.
7/20/21 10,000 Hilton points, no spend requirement. Accepted points.
8/23/21 10,000 Hilton points, no spend requirement. Accepted points.
11/02/21 No offer, may cancel.
AMEX Blue Cash Preferred (BCP)
8/21 $100 statement credit for $1,500 spend within 90 days.
AMEX Hilton Honors Business
10/26/21 Chatted with agent late at night. Agent stated no offers on card. Cancelled. 1st year. Minimal spend after bonus.
AMEX Everyday
11/21/21 7500 MR for 2k spend in 3 months
Retention department:
800.452.3945 (note, sometimes after entering your card number you'll get a "no longer in service" type of message -- if this happens, HUCA)
Hours: 08:00 - 23:00 Eastern Standard Time
or chat with a Membership Consulting Services Monday to Friday, 9:00AM to 5:30PM ET.
To access chat:
AMEX Gold, personal
3/13/21 30K MR - accepted
4/5/21 30K MR, no spend requirement - accepted.
10/17/21 20K MR or $150 for $2k spend in 3 months - accepted MR offer
11/20/21 15k MR for $2k spend in 3 months - accepted
11/29/21 - 20k MR for $2k spend in 3 moonths - accepted
Amex Green, Personal
6/22/21 15K MR no spend requirement - accepted
Amex Personal Platinum
7/7/21 $150 (no requirement)12 months after 30,000 points. Canceled.
10/27/21 60k points for $4k spend in 3 months. Took the offer.
11/10/21 40k points for $3k spend in 3 months. Took the offer.
11/24/21 40K points for $3K spend in 3 months. Took the offer.
12/27/21 55k points for $4k spend in 3 months. Took the offer.
1/5/22 55K or $550 points for $4k spend in 3 months. Took the $550 offer.
Amex Schwab Platinum
7/19/21 40k MR or $400 statement credit for $3k spend in 3 months (and must keep the card for 12 months). Would have rather had a no spend offer, but I took it.
12/15/21 40K MR for $3K spend in 3 months. Membership Consulting rep such a PITA to deal with that I turned it down. Then got same offer through much easier Chat process and accepted.
1/3/22 40K MR/$400 SC for $3K spend in 3 months. First renewal for this card and no retention received previously on this card.
Amex Morgan Stanley Platinum
8/17/21 55k MR for $4k spend in 3 months (must keep the card for 12 months, or “revoke Membership Rewards points and close any accounts you have with us”). Took it.
1/5/22 40k MR for $3k spend in 3 months. $14k spend prior year. Took it. (After asking for the 55k mentioned.)
Delta Platinum, personal
3/17/21 $150 credit after spending $1500 in 3 months, or 30K MR (no spend) - 30k accepted
10/29/21 $150 credit after spending $2000 in 3 months, accepted.
11/22/21 $50 credit, declined (and will likely PC)
12/4/21 $50 credit, declined ($5K spend for 2021)
Delta Gold, BUSINESS
10/11/21 No offer via chat - second annual fee (after paying last year), occasional spend this year mostly for Amex Offers
AMEX Business Platinum
3/24/21 $300 credit w/ no spend requirement or downgrade to $95AF Card, account closed
7/1/21 5k MR + 15k after 10k spend, declined - offered $300 credit w/ no spend - accepted
7/23/21 offered $300 credit w/ no spend - accepted
8/20/21 called to cancel because I now have a consumer Platinum. Transferred to Membership Consulting, which completely waived the $595 fee via subsequent statement credit (second time that has happened, non-consecutive years). No spending requirement but I have to keep the card open 12 months. I don't put a lot of spend on this card. Accepted the offer.
Amex Business Gold Rewards Card
8/4/21 - $100 credit no strings attached + additional $200 credit for $4k spend within 3 months. Accepted.
AMEX Marriott Bonvoy Brilliant
4/26/21 $100 statement credit with $1,250 spend within 90 days // OR \\ 20,000 Bonvoy points with no spend requirement
9/16/21 $75 statement credit with $1k spend within 90 days or 20k Bonvoy points for $1.5k spend in 90 days - took the points
11/21 60k Bonvoy points with $2k spend within 90 days (offered by chat team) - accepted. Points posted quickly!
AMEX Marriott Bonvoy Basic (old SPG Amex)
8/4/21 30,000 Bonvoy points with no spend requirement. This was the first offer received, approx 2 months after AF posted. Accepted
12/21/21 10k points or $25 statement credit for $1k spend in 90 days. Almost $0 spend. Accepted the points.
Schwab Personal Platinum
5/3/21 30,000 points, no spend requirement. Paid the annual fee the next day. Points arrived three days later.
5/14/21 $300 for $2000 spend or 30K MRP for holding card for one year. Took points.
AMEX Aspire
7/18/21 10,000 Hilton points, no spend requirement. Accepted points.
7/20/21 10,000 Hilton points, no spend requirement. Accepted points.
8/23/21 10,000 Hilton points, no spend requirement. Accepted points.
11/02/21 No offer, may cancel.
AMEX Blue Cash Preferred (BCP)
8/21 $100 statement credit for $1,500 spend within 90 days.
AMEX Hilton Honors Business
10/26/21 Chatted with agent late at night. Agent stated no offers on card. Cancelled. 1st year. Minimal spend after bonus.
AMEX Everyday
11/21/21 7500 MR for 2k spend in 3 months
Retention department:
800.452.3945 (note, sometimes after entering your card number you'll get a "no longer in service" type of message -- if this happens, HUCA)
Hours: 08:00 - 23:00 Eastern Standard Time
or chat with a Membership Consulting Services Monday to Friday, 9:00AM to 5:30PM ET.
To access chat:
- Login to the Amex App, then press the chat icon at top right.
- Via the web:
- Log into http://americanexpress.com
- Select "Help" at top right
- Select the blue "Live Chat" button.
American Express retention offers (2021)
Aug 23, 2021, 3:46 pm
#676
Join Date: Nov 2007
Location: PHX
Posts: 4,787
I always suggest that I'm thinking about cancelling but I come out and ask about retention offers. I think no matter which way you do it they will always try to start by mentioning the benefits of the card pursuant to some script after which they will say "now aren't those great benefits." You have to push back once or twice to get to the real retention offers at least in my experience, even if you try to start right at "retention."
Aug 23, 2021, 6:07 pm
#677
Join Date: Mar 2008
Posts: 5
Amex platinum
Amex platinum. Got a retention offer last year (I think $300 with some spend). Charge just hit my card. Chatted with rep. Offered $150. Do you guys think it’s worth trying again? If so, when do I try again? Was hoping for more.
Aug 23, 2021, 7:40 pm
#678
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,959
As a matter of practice, American Express (USA) will not extend two retention offers for the same card in the same 12 month period. When did the $300 post to your account in 2020?
Aug 24, 2021, 4:31 pm
#679
Join Date: May 2008
Programs: Hyatt Globalist, HH Diamond, MR Titanium, MR LTP, AA EP, UA Silver
Posts: 743
Aug 2021 - Blue Cash Preferred, offered $100 statement credit after $1,500 spend within 90 days. Chatted with CS, was transferred to Membership Services.
Aug 24, 2021, 5:29 pm
#680
Join Date: Apr 2002
Location: Atlanta Metro
Programs: DL , AC, BA, Hhonors Gold, IH Platinum, Bonvoy Gold, Hyatt Discoverist
Posts: 2,360
Oh, that's interesting. I have one of those coming up for the first annual fee in November. The only way I'll keep it is if I get an offer like this.
Aug 25, 2021, 1:48 pm
#683
Join Date: Aug 2002
Location: Richmond, VA
Programs: AA (Gold)
Posts: 302
Surpass Card, open since 2017. Usually about $40k annual spend, went to $0 in April after we switched to Chase Sapphire Reserve. Annual fee just hit this statement - Initiated chat, after a bunch of back and forth about benefits was offered 20,000 HH points with no spend requirement or agreement to keep account open for any period of time.
Aug 26, 2021, 10:29 am
#684
Join Date: Nov 2007
Location: PHX
Posts: 4,787
Personal platinum. Upgraded from gold a few months ago. Received retention on gold card two years ago but was denied a retention offer last year on the ground that I had received one the year before. Had about $15k spend/year when it was a gold but have not kept up that pace since upgrading to platinum. Offered 60,000 points for $4k spend. Accepted. I argued that the elimination of paypal $30 per month was very significant to me. Done through the chat feature.
Aug 26, 2021, 12:24 pm
#685
Join Date: Sep 2002
Location: Bainbridge Island, WA
Posts: 8,965
I was just offered $150 with a $3500 spend in 90 days. I only got the card last March 2020....renewed in April. ( I actually could make that spend with a outstanding bill I have...but the offer seems a bit weak)
Aug 26, 2021, 12:30 pm
#686
Join Date: Aug 2014
Location: Washington, DC
Posts: 4
Amex Schwab Platinum: Called today (annual fee due in September) and ended up with three offers: 40,000 points, or $150 of statement credit, or $400 of statement credit after $3K in spending in the next 90 days. Took the $150 statement credit.
Me: $10K in Platinum spend in the past year (almost all on one purchase). "Amex Member" for almost 40 years. Haven't asked for a retention bonus since switching from Platinum to Schwab Platinum in 2018 to get the $200 annual membership fee subsidy. The recent fee increase without many useful benefits put me over the top. FWIW, I put most of my spend on the Chase "Trifecta" of cards (Sapphire Reserve, Freedom Unlimited, and Freedom) as my "Points Guy" strategy.
Me: $10K in Platinum spend in the past year (almost all on one purchase). "Amex Member" for almost 40 years. Haven't asked for a retention bonus since switching from Platinum to Schwab Platinum in 2018 to get the $200 annual membership fee subsidy. The recent fee increase without many useful benefits put me over the top. FWIW, I put most of my spend on the Chase "Trifecta" of cards (Sapphire Reserve, Freedom Unlimited, and Freedom) as my "Points Guy" strategy.
Last edited by Wanderlust007; Aug 26, 2021 at 12:38 pm
Aug 26, 2021, 6:30 pm
#687
Join Date: May 2009
Location: Bend, OR
Programs: Delta Diamond Medallion & Million Miler, Hyatt Globalist, HHonors Diamond, Hertz President's Club
Posts: 121
Just called Amex to cancel my two Amex Platinums (personal - one each for my wife and I). We were both offered a $650 credit for $4k spend in 90 days. I took the offer - the lady mentioned this is a new offer she hadn't seen before. We've both held the card since 2015 for context.
Aug 27, 2021, 6:37 am
#688
Join Date: Jul 2020
Location: JFK/LGA/BDL
Posts: 419
Platinum Charles Schwab
Platinum Charles Schwab
AF just posted at the legacy $550 amount. I was offered 20k MR through Chat, with no spend requirement. Accepted.
I have had this card for one year but prior to that I held a vanilla Platinum for 4 years before closing it last Spring. I have been a Member Since 2011 and still hold a variety of other cards (Gold, Delta Platinum, Marriott Bonvoy [$95 AF Legacy Card], and BBP). I put approximately $7k spend on the CS Platinum and approximately $50k spend on the remainder of my accounts.
I probably should have pressed to see if any of the other more lucrative offers were available but the no spend requirement was attractive enough to get a quick acceptance from me. Hoping that the points will post ahead of the CS redemption devaluation so that I can ferret them away into my brokerage account, although the 1.25 versus 1.1 only equates to a difference of $30 for the 20k MR, so not the end of the world.
Edit: Of note, the points did post on 8/28 so within 24 hours of accepting.
AF just posted at the legacy $550 amount. I was offered 20k MR through Chat, with no spend requirement. Accepted.
I have had this card for one year but prior to that I held a vanilla Platinum for 4 years before closing it last Spring. I have been a Member Since 2011 and still hold a variety of other cards (Gold, Delta Platinum, Marriott Bonvoy [$95 AF Legacy Card], and BBP). I put approximately $7k spend on the CS Platinum and approximately $50k spend on the remainder of my accounts.
I probably should have pressed to see if any of the other more lucrative offers were available but the no spend requirement was attractive enough to get a quick acceptance from me. Hoping that the points will post ahead of the CS redemption devaluation so that I can ferret them away into my brokerage account, although the 1.25 versus 1.1 only equates to a difference of $30 for the 20k MR, so not the end of the world.
Edit: Of note, the points did post on 8/28 so within 24 hours of accepting.
Last edited by imnotalawyer; Aug 31, 2021 at 8:39 am
Aug 28, 2021, 8:11 pm
#689
Join Date: Sep 2014
Location: Metro ATL
Posts: 359
Amex Platinum Personal, via chat, transferred to MS rep:
Got 30000 MR 2 years ago.
Offer: 40000 MR after spending $3000 in 3 months. accepted.
Got 30000 MR 2 years ago.
Offer: 40000 MR after spending $3000 in 3 months. accepted.
Aug 29, 2021, 9:09 pm
#690
Join Date: Mar 2008
Posts: 5
Just called Amex to cancel my two Amex Platinums (personal - one each for my wife and I). We were both offered a $650 credit for $4k spend in 90 days. I took the offer - the lady mentioned this is a new offer she hadn't seen before. We've both held the card since 2015 for context.