Mar 2, 2021, 9:26 am
Last edit by: hkcj
To review retention offers from 2020, click HERE.
AMEX Gold, personal
3/13/21 30K MR - accepted
4/5/21 30K MR, no spend requirement - accepted.
10/17/21 20K MR or $150 for $2k spend in 3 months - accepted MR offer
11/20/21 15k MR for $2k spend in 3 months - accepted
11/29/21 - 20k MR for $2k spend in 3 moonths - accepted
Amex Green, Personal
6/22/21 15K MR no spend requirement - accepted
Amex Personal Platinum
7/7/21 $150 (no requirement)12 months after 30,000 points. Canceled.
10/27/21 60k points for $4k spend in 3 months. Took the offer.
11/10/21 40k points for $3k spend in 3 months. Took the offer.
11/24/21 40K points for $3K spend in 3 months. Took the offer.
12/27/21 55k points for $4k spend in 3 months. Took the offer.
1/5/22 55K or $550 points for $4k spend in 3 months. Took the $550 offer.
Amex Schwab Platinum
7/19/21 40k MR or $400 statement credit for $3k spend in 3 months (and must keep the card for 12 months). Would have rather had a no spend offer, but I took it.
12/15/21 40K MR for $3K spend in 3 months. Membership Consulting rep such a PITA to deal with that I turned it down. Then got same offer through much easier Chat process and accepted.
1/3/22 40K MR/$400 SC for $3K spend in 3 months. First renewal for this card and no retention received previously on this card.
Amex Morgan Stanley Platinum
8/17/21 55k MR for $4k spend in 3 months (must keep the card for 12 months, or “revoke Membership Rewards points and close any accounts you have with us”). Took it.
1/5/22 40k MR for $3k spend in 3 months. $14k spend prior year. Took it. (After asking for the 55k mentioned.)
Delta Platinum, personal
3/17/21 $150 credit after spending $1500 in 3 months, or 30K MR (no spend) - 30k accepted
10/29/21 $150 credit after spending $2000 in 3 months, accepted.
11/22/21 $50 credit, declined (and will likely PC)
12/4/21 $50 credit, declined ($5K spend for 2021)
Delta Gold, BUSINESS
10/11/21 No offer via chat - second annual fee (after paying last year), occasional spend this year mostly for Amex Offers
AMEX Business Platinum
3/24/21 $300 credit w/ no spend requirement or downgrade to $95AF Card, account closed
7/1/21 5k MR + 15k after 10k spend, declined - offered $300 credit w/ no spend - accepted
7/23/21 offered $300 credit w/ no spend - accepted
8/20/21 called to cancel because I now have a consumer Platinum. Transferred to Membership Consulting, which completely waived the $595 fee via subsequent statement credit (second time that has happened, non-consecutive years). No spending requirement but I have to keep the card open 12 months. I don't put a lot of spend on this card. Accepted the offer.
Amex Business Gold Rewards Card
8/4/21 - $100 credit no strings attached + additional $200 credit for $4k spend within 3 months. Accepted.
AMEX Marriott Bonvoy Brilliant
4/26/21 $100 statement credit with $1,250 spend within 90 days // OR \\ 20,000 Bonvoy points with no spend requirement
9/16/21 $75 statement credit with $1k spend within 90 days or 20k Bonvoy points for $1.5k spend in 90 days - took the points
11/21 60k Bonvoy points with $2k spend within 90 days (offered by chat team) - accepted. Points posted quickly!
AMEX Marriott Bonvoy Basic (old SPG Amex)
8/4/21 30,000 Bonvoy points with no spend requirement. This was the first offer received, approx 2 months after AF posted. Accepted
12/21/21 10k points or $25 statement credit for $1k spend in 90 days. Almost $0 spend. Accepted the points.
Schwab Personal Platinum
5/3/21 30,000 points, no spend requirement. Paid the annual fee the next day. Points arrived three days later.
5/14/21 $300 for $2000 spend or 30K MRP for holding card for one year. Took points.
AMEX Aspire
7/18/21 10,000 Hilton points, no spend requirement. Accepted points.
7/20/21 10,000 Hilton points, no spend requirement. Accepted points.
8/23/21 10,000 Hilton points, no spend requirement. Accepted points.
11/02/21 No offer, may cancel.
AMEX Blue Cash Preferred (BCP)
8/21 $100 statement credit for $1,500 spend within 90 days.
AMEX Hilton Honors Business
10/26/21 Chatted with agent late at night. Agent stated no offers on card. Cancelled. 1st year. Minimal spend after bonus.
AMEX Everyday
11/21/21 7500 MR for 2k spend in 3 months
Retention department:
800.452.3945 (note, sometimes after entering your card number you'll get a "no longer in service" type of message -- if this happens, HUCA)
Hours: 08:00 - 23:00 Eastern Standard Time
or chat with a Membership Consulting Services Monday to Friday, 9:00AM to 5:30PM ET.
To access chat:
AMEX Gold, personal
3/13/21 30K MR - accepted
4/5/21 30K MR, no spend requirement - accepted.
10/17/21 20K MR or $150 for $2k spend in 3 months - accepted MR offer
11/20/21 15k MR for $2k spend in 3 months - accepted
11/29/21 - 20k MR for $2k spend in 3 moonths - accepted
Amex Green, Personal
6/22/21 15K MR no spend requirement - accepted
Amex Personal Platinum
7/7/21 $150 (no requirement)12 months after 30,000 points. Canceled.
10/27/21 60k points for $4k spend in 3 months. Took the offer.
11/10/21 40k points for $3k spend in 3 months. Took the offer.
11/24/21 40K points for $3K spend in 3 months. Took the offer.
12/27/21 55k points for $4k spend in 3 months. Took the offer.
1/5/22 55K or $550 points for $4k spend in 3 months. Took the $550 offer.
Amex Schwab Platinum
7/19/21 40k MR or $400 statement credit for $3k spend in 3 months (and must keep the card for 12 months). Would have rather had a no spend offer, but I took it.
12/15/21 40K MR for $3K spend in 3 months. Membership Consulting rep such a PITA to deal with that I turned it down. Then got same offer through much easier Chat process and accepted.
1/3/22 40K MR/$400 SC for $3K spend in 3 months. First renewal for this card and no retention received previously on this card.
Amex Morgan Stanley Platinum
8/17/21 55k MR for $4k spend in 3 months (must keep the card for 12 months, or “revoke Membership Rewards points and close any accounts you have with us”). Took it.
1/5/22 40k MR for $3k spend in 3 months. $14k spend prior year. Took it. (After asking for the 55k mentioned.)
Delta Platinum, personal
3/17/21 $150 credit after spending $1500 in 3 months, or 30K MR (no spend) - 30k accepted
10/29/21 $150 credit after spending $2000 in 3 months, accepted.
11/22/21 $50 credit, declined (and will likely PC)
12/4/21 $50 credit, declined ($5K spend for 2021)
Delta Gold, BUSINESS
10/11/21 No offer via chat - second annual fee (after paying last year), occasional spend this year mostly for Amex Offers
AMEX Business Platinum
3/24/21 $300 credit w/ no spend requirement or downgrade to $95AF Card, account closed
7/1/21 5k MR + 15k after 10k spend, declined - offered $300 credit w/ no spend - accepted
7/23/21 offered $300 credit w/ no spend - accepted
8/20/21 called to cancel because I now have a consumer Platinum. Transferred to Membership Consulting, which completely waived the $595 fee via subsequent statement credit (second time that has happened, non-consecutive years). No spending requirement but I have to keep the card open 12 months. I don't put a lot of spend on this card. Accepted the offer.
Amex Business Gold Rewards Card
8/4/21 - $100 credit no strings attached + additional $200 credit for $4k spend within 3 months. Accepted.
AMEX Marriott Bonvoy Brilliant
4/26/21 $100 statement credit with $1,250 spend within 90 days // OR \\ 20,000 Bonvoy points with no spend requirement
9/16/21 $75 statement credit with $1k spend within 90 days or 20k Bonvoy points for $1.5k spend in 90 days - took the points
11/21 60k Bonvoy points with $2k spend within 90 days (offered by chat team) - accepted. Points posted quickly!
AMEX Marriott Bonvoy Basic (old SPG Amex)
8/4/21 30,000 Bonvoy points with no spend requirement. This was the first offer received, approx 2 months after AF posted. Accepted
12/21/21 10k points or $25 statement credit for $1k spend in 90 days. Almost $0 spend. Accepted the points.
Schwab Personal Platinum
5/3/21 30,000 points, no spend requirement. Paid the annual fee the next day. Points arrived three days later.
5/14/21 $300 for $2000 spend or 30K MRP for holding card for one year. Took points.
AMEX Aspire
7/18/21 10,000 Hilton points, no spend requirement. Accepted points.
7/20/21 10,000 Hilton points, no spend requirement. Accepted points.
8/23/21 10,000 Hilton points, no spend requirement. Accepted points.
11/02/21 No offer, may cancel.
AMEX Blue Cash Preferred (BCP)
8/21 $100 statement credit for $1,500 spend within 90 days.
AMEX Hilton Honors Business
10/26/21 Chatted with agent late at night. Agent stated no offers on card. Cancelled. 1st year. Minimal spend after bonus.
AMEX Everyday
11/21/21 7500 MR for 2k spend in 3 months
Retention department:
800.452.3945 (note, sometimes after entering your card number you'll get a "no longer in service" type of message -- if this happens, HUCA)
Hours: 08:00 - 23:00 Eastern Standard Time
or chat with a Membership Consulting Services Monday to Friday, 9:00AM to 5:30PM ET.
To access chat:
- Login to the Amex App, then press the chat icon at top right.
- Via the web:
- Log into http://americanexpress.com
- Select "Help" at top right
- Select the blue "Live Chat" button.
American Express retention offers (2021)
Aug 7, 2021, 10:43 am
#646
FlyerTalk Evangelist
Join Date: Jul 2008
Location: IAH
Programs: DL DM, Hyatt Ist-iest, Stariott Platinum, Hilton Diamond
Posts: 12,795
You only have 30 days after the AF hitting to get a full refund. That's Amex policy.
Aug 7, 2021, 11:17 am
#647
Join Date: Aug 2006
Location: ATL, BHM, DUB, County Wexford
Programs: DL DM, AA ExPlt, Diamond HH, HY, BW, & Titanium Elite Marriott
Posts: 4,864
Who is they and what did they say? You can get a retention offer whenever, if there is one in your account. I accepted one >30 days after the AF hit last year because I planned on keeping the card anyway. Either my Gold or Brilliant, don't remember without checking.
You only have 30 days after the AF hitting to get a full refund. That's Amex policy.
You only have 30 days after the AF hitting to get a full refund. That's Amex policy.
Aug 7, 2021, 11:31 am
#648
Join Date: Sep 2006
Location: Austin, TX
Programs: UA 1K / 1MM, Bonvoy Platinum, Amex Platinum
Posts: 231
I have the classic Platinum and added Schwab this year. Classic has been open for 5 years with $50k-70k annual spend.
Called in to close classic, to simplify things. No retention offer given (nor did I ask), but I didn't go through with the closure, still thinking about it.
Then did a chat, they offered 30k MR, or $400 with $3k spend in 3 months. Took the $. I figure I can get a good amount of value out of a second card still. After the AF goes up in '22 I may end up closing it.. let's see what retention offers look like.
Called in to close classic, to simplify things. No retention offer given (nor did I ask), but I didn't go through with the closure, still thinking about it.
Then did a chat, they offered 30k MR, or $400 with $3k spend in 3 months. Took the $. I figure I can get a good amount of value out of a second card still. After the AF goes up in '22 I may end up closing it.. let's see what retention offers look like.
Aug 7, 2021, 12:18 pm
#649
Join Date: Sep 2002
Location: Bainbridge Island, WA
Posts: 8,965
I don't " chat" much but I thought I would try it to request retention offer for my Schwab Plat. which comes up for renewal next month.
I got horribly confused thinking he was offering me a $300 statement credit " in September"....as well as a $150 statement credit for August....for a total of $450 ( very pleased with this offer) ......but after some back and forth chatting.... I realized he was saying I " got a $300 credit in September" last year...so the best they could do is give me $150 in August this year. I declined.
I'll call next time as I found the chat process a bit cumbersome and confusing.
I got horribly confused thinking he was offering me a $300 statement credit " in September"....as well as a $150 statement credit for August....for a total of $450 ( very pleased with this offer) ......but after some back and forth chatting.... I realized he was saying I " got a $300 credit in September" last year...so the best they could do is give me $150 in August this year. I declined.
I'll call next time as I found the chat process a bit cumbersome and confusing.
Aug 7, 2021, 12:30 pm
#650
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,959
Aug 7, 2021, 9:02 pm
#651
Join Date: Nov 2007
Programs: Marriott Bonvoy Platinum, Hilton Honors Diamond, Delta Gold
Posts: 4,351
How are people getting retention offers via chat? I tried and was just given the number to call.
Aug 10, 2021, 7:39 am
#653
Join Date: Aug 2018
Posts: 206
Biz platinum 1st time
1st time renewal on biz platinum. 15k spend first year. After bonus, did mostly gas when was a 5x category through June 30th. Did use airline credit and dell already(triple dip time frame). First offer via chat was waive 595 annual fee. Accepted. Did recently get Schwab platinum and cashed out 600k points. Said didnt think overlapping benefits was worth it. A little nervous since obvious had already done dell/airline (united travel bank) for this 2nd year.
Aug 13, 2021, 5:24 pm
#654
Join Date: Feb 2006
Posts: 1,065
Called today to cancel my Schwab Platinum card that I've had since 2018, because I got the Morgan Stanley Platinum in February for the free authorized user and engagement reimbursement. Was offered 20,000 MR points with no spend requirement and accepted. Prior to the phone call, I calculated that I would get approximately $620 in value from a $550 annual fee. Will probably offer to pay for a family member's SiriusXM account through August, 2022, since I'm using the MS entertainment credit for my own SiriusXM/Audible account. Overall, I am pleased with the exchange.
Aug 14, 2021, 9:18 am
#655
Join Date: Feb 2011
Location: NYC suburbs
Programs: UA LT Gold (BIS), AA LT Plat (CC SUBs & BD), Hilton Dia (CC), Hyatt Glob (BIB), et. al.
Posts: 3,299
Seems that AmEx retention offers have become much more standardized.
Is there general agreement that AmEx retention offers are usually not particularly generous until the AF posts and thus calling a month or 2 prior to AF posting is likely to be unproductive? If so, is that a recent change or long standing policy?
Understanding the 13 months between offers policy, does that apply to an offer which is NOT accepted or to an accepted offer for which the spend requirement is NOT met and thus no bonus posted? (Yes, I understand that’s pretty unlikely with this audience but you never know, --it happens.
)
Any generalizations regarding retention bonuses for no-annual-fee cards?
Thank you.
Is there general agreement that AmEx retention offers are usually not particularly generous until the AF posts and thus calling a month or 2 prior to AF posting is likely to be unproductive? If so, is that a recent change or long standing policy?
Understanding the 13 months between offers policy, does that apply to an offer which is NOT accepted or to an accepted offer for which the spend requirement is NOT met and thus no bonus posted? (Yes, I understand that’s pretty unlikely with this audience but you never know, --it happens.
)Any generalizations regarding retention bonuses for no-annual-fee cards?
Thank you.
Aug 14, 2021, 5:30 pm
#656
Join Date: Feb 2012
Posts: 4,477
I expected that to be reasonable, since such premature retention allows for the next year's retention as well. But recently a family member asked for such premature retention offer on his Green card, and received the larger one of those reported here. So that DP went contrary to my expectation that premature offers had to be stingy.
Aug 16, 2021, 7:53 am
#657
Join Date: Dec 2020
Location: MKE
Programs: AAdvantage | MileagePlus | World of Hyatt | Bonvoy Gold Elite
Posts: 19
DP for Gold 1 year member: renewal in August, offered 10K no spending requirement. Accepted, spent around 10k this year.
Aug 16, 2021, 10:26 am
#658
Join Date: Dec 2014
Location: IND
Posts: 301
Amex Platinum
Card opened in 2017
Last retention was 2018
$8000 spend in the last 12 months
Contacted thru chat. Offered $400 or 40,000 points for $3000 spend in 3 months
Took the points
Card opened in 2017
Last retention was 2018
$8000 spend in the last 12 months
Contacted thru chat. Offered $400 or 40,000 points for $3000 spend in 3 months
Took the points
Aug 16, 2021, 10:57 am
#659
Moderator: Hyatt; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, Mlife Plat, Caesars Diam, Marriott Tit, UA Gold, Hyatt Glob, invol FT beta tester
Posts: 18,947
Adding to other previous DPs that if you enter your card # and then get "this number is not in service", that it seems to be a transient thing and HUCA may "fix" it (e.g. it feels like maybe it randomly transfers you to one of N different internal numbers, one of which is out of service). I called in today and was having difficulty hearing the agent (poor line quality or something), so I called back. On the 2nd call I got the "not in service" message, and called a 3rd time from a different phone and got through.
Bonvoy Brilliant, renewal next month, offered 20k w/no spend requirement or I think $100 statement credit with some spending requirement. Cancelled the card. My last retention offer was two renewals ago, so I was thinking if I took an offer this time I'd be eligible again for my 2022 renewal. I suppose it's possible if I'd waited until after this year's fee posted, that the offer might've been better, but was probably going to cancel anyway.
Bonvoy Brilliant, renewal next month, offered 20k w/no spend requirement or I think $100 statement credit with some spending requirement. Cancelled the card. My last retention offer was two renewals ago, so I was thinking if I took an offer this time I'd be eligible again for my 2022 renewal. I suppose it's possible if I'd waited until after this year's fee posted, that the offer might've been better, but was probably going to cancel anyway.
Aug 16, 2021, 7:58 pm
#660
Join Date: Mar 2004
Location: Boston, MA
Posts: 91
I called Amex yesterday for a retention offer on my Green and was offered $125 to keep it open another year. I accepted it but now regret accepting it, as I've really been trying to clean up how many cards I have open. I assume at this point I could cause some damage if I call in and ask to close anyway, right?