Mar 2, 2021, 9:26 am
Last edit by: hkcj
To review retention offers from 2020, click HERE.
AMEX Gold, personal
3/13/21 30K MR - accepted
4/5/21 30K MR, no spend requirement - accepted.
10/17/21 20K MR or $150 for $2k spend in 3 months - accepted MR offer
11/20/21 15k MR for $2k spend in 3 months - accepted
11/29/21 - 20k MR for $2k spend in 3 moonths - accepted
Amex Green, Personal
6/22/21 15K MR no spend requirement - accepted
Amex Personal Platinum
7/7/21 $150 (no requirement)12 months after 30,000 points. Canceled.
10/27/21 60k points for $4k spend in 3 months. Took the offer.
11/10/21 40k points for $3k spend in 3 months. Took the offer.
11/24/21 40K points for $3K spend in 3 months. Took the offer.
12/27/21 55k points for $4k spend in 3 months. Took the offer.
1/5/22 55K or $550 points for $4k spend in 3 months. Took the $550 offer.
Amex Schwab Platinum
7/19/21 40k MR or $400 statement credit for $3k spend in 3 months (and must keep the card for 12 months). Would have rather had a no spend offer, but I took it.
12/15/21 40K MR for $3K spend in 3 months. Membership Consulting rep such a PITA to deal with that I turned it down. Then got same offer through much easier Chat process and accepted.
1/3/22 40K MR/$400 SC for $3K spend in 3 months. First renewal for this card and no retention received previously on this card.
Amex Morgan Stanley Platinum
8/17/21 55k MR for $4k spend in 3 months (must keep the card for 12 months, or “revoke Membership Rewards points and close any accounts you have with us”). Took it.
1/5/22 40k MR for $3k spend in 3 months. $14k spend prior year. Took it. (After asking for the 55k mentioned.)
Delta Platinum, personal
3/17/21 $150 credit after spending $1500 in 3 months, or 30K MR (no spend) - 30k accepted
10/29/21 $150 credit after spending $2000 in 3 months, accepted.
11/22/21 $50 credit, declined (and will likely PC)
12/4/21 $50 credit, declined ($5K spend for 2021)
Delta Gold, BUSINESS
10/11/21 No offer via chat - second annual fee (after paying last year), occasional spend this year mostly for Amex Offers
AMEX Business Platinum
3/24/21 $300 credit w/ no spend requirement or downgrade to $95AF Card, account closed
7/1/21 5k MR + 15k after 10k spend, declined - offered $300 credit w/ no spend - accepted
7/23/21 offered $300 credit w/ no spend - accepted
8/20/21 called to cancel because I now have a consumer Platinum. Transferred to Membership Consulting, which completely waived the $595 fee via subsequent statement credit (second time that has happened, non-consecutive years). No spending requirement but I have to keep the card open 12 months. I don't put a lot of spend on this card. Accepted the offer.
Amex Business Gold Rewards Card
8/4/21 - $100 credit no strings attached + additional $200 credit for $4k spend within 3 months. Accepted.
AMEX Marriott Bonvoy Brilliant
4/26/21 $100 statement credit with $1,250 spend within 90 days // OR \\ 20,000 Bonvoy points with no spend requirement
9/16/21 $75 statement credit with $1k spend within 90 days or 20k Bonvoy points for $1.5k spend in 90 days - took the points
11/21 60k Bonvoy points with $2k spend within 90 days (offered by chat team) - accepted. Points posted quickly!
AMEX Marriott Bonvoy Basic (old SPG Amex)
8/4/21 30,000 Bonvoy points with no spend requirement. This was the first offer received, approx 2 months after AF posted. Accepted
12/21/21 10k points or $25 statement credit for $1k spend in 90 days. Almost $0 spend. Accepted the points.
Schwab Personal Platinum
5/3/21 30,000 points, no spend requirement. Paid the annual fee the next day. Points arrived three days later.
5/14/21 $300 for $2000 spend or 30K MRP for holding card for one year. Took points.
AMEX Aspire
7/18/21 10,000 Hilton points, no spend requirement. Accepted points.
7/20/21 10,000 Hilton points, no spend requirement. Accepted points.
8/23/21 10,000 Hilton points, no spend requirement. Accepted points.
11/02/21 No offer, may cancel.
AMEX Blue Cash Preferred (BCP)
8/21 $100 statement credit for $1,500 spend within 90 days.
AMEX Hilton Honors Business
10/26/21 Chatted with agent late at night. Agent stated no offers on card. Cancelled. 1st year. Minimal spend after bonus.
AMEX Everyday
11/21/21 7500 MR for 2k spend in 3 months
Retention department:
800.452.3945 (note, sometimes after entering your card number you'll get a "no longer in service" type of message -- if this happens, HUCA)
Hours: 08:00 - 23:00 Eastern Standard Time
or chat with a Membership Consulting Services Monday to Friday, 9:00AM to 5:30PM ET.
To access chat:
AMEX Gold, personal
3/13/21 30K MR - accepted
4/5/21 30K MR, no spend requirement - accepted.
10/17/21 20K MR or $150 for $2k spend in 3 months - accepted MR offer
11/20/21 15k MR for $2k spend in 3 months - accepted
11/29/21 - 20k MR for $2k spend in 3 moonths - accepted
Amex Green, Personal
6/22/21 15K MR no spend requirement - accepted
Amex Personal Platinum
7/7/21 $150 (no requirement)12 months after 30,000 points. Canceled.
10/27/21 60k points for $4k spend in 3 months. Took the offer.
11/10/21 40k points for $3k spend in 3 months. Took the offer.
11/24/21 40K points for $3K spend in 3 months. Took the offer.
12/27/21 55k points for $4k spend in 3 months. Took the offer.
1/5/22 55K or $550 points for $4k spend in 3 months. Took the $550 offer.
Amex Schwab Platinum
7/19/21 40k MR or $400 statement credit for $3k spend in 3 months (and must keep the card for 12 months). Would have rather had a no spend offer, but I took it.
12/15/21 40K MR for $3K spend in 3 months. Membership Consulting rep such a PITA to deal with that I turned it down. Then got same offer through much easier Chat process and accepted.
1/3/22 40K MR/$400 SC for $3K spend in 3 months. First renewal for this card and no retention received previously on this card.
Amex Morgan Stanley Platinum
8/17/21 55k MR for $4k spend in 3 months (must keep the card for 12 months, or “revoke Membership Rewards points and close any accounts you have with us”). Took it.
1/5/22 40k MR for $3k spend in 3 months. $14k spend prior year. Took it. (After asking for the 55k mentioned.)
Delta Platinum, personal
3/17/21 $150 credit after spending $1500 in 3 months, or 30K MR (no spend) - 30k accepted
10/29/21 $150 credit after spending $2000 in 3 months, accepted.
11/22/21 $50 credit, declined (and will likely PC)
12/4/21 $50 credit, declined ($5K spend for 2021)
Delta Gold, BUSINESS
10/11/21 No offer via chat - second annual fee (after paying last year), occasional spend this year mostly for Amex Offers
AMEX Business Platinum
3/24/21 $300 credit w/ no spend requirement or downgrade to $95AF Card, account closed
7/1/21 5k MR + 15k after 10k spend, declined - offered $300 credit w/ no spend - accepted
7/23/21 offered $300 credit w/ no spend - accepted
8/20/21 called to cancel because I now have a consumer Platinum. Transferred to Membership Consulting, which completely waived the $595 fee via subsequent statement credit (second time that has happened, non-consecutive years). No spending requirement but I have to keep the card open 12 months. I don't put a lot of spend on this card. Accepted the offer.
Amex Business Gold Rewards Card
8/4/21 - $100 credit no strings attached + additional $200 credit for $4k spend within 3 months. Accepted.
AMEX Marriott Bonvoy Brilliant
4/26/21 $100 statement credit with $1,250 spend within 90 days // OR \\ 20,000 Bonvoy points with no spend requirement
9/16/21 $75 statement credit with $1k spend within 90 days or 20k Bonvoy points for $1.5k spend in 90 days - took the points
11/21 60k Bonvoy points with $2k spend within 90 days (offered by chat team) - accepted. Points posted quickly!
AMEX Marriott Bonvoy Basic (old SPG Amex)
8/4/21 30,000 Bonvoy points with no spend requirement. This was the first offer received, approx 2 months after AF posted. Accepted
12/21/21 10k points or $25 statement credit for $1k spend in 90 days. Almost $0 spend. Accepted the points.
Schwab Personal Platinum
5/3/21 30,000 points, no spend requirement. Paid the annual fee the next day. Points arrived three days later.
5/14/21 $300 for $2000 spend or 30K MRP for holding card for one year. Took points.
AMEX Aspire
7/18/21 10,000 Hilton points, no spend requirement. Accepted points.
7/20/21 10,000 Hilton points, no spend requirement. Accepted points.
8/23/21 10,000 Hilton points, no spend requirement. Accepted points.
11/02/21 No offer, may cancel.
AMEX Blue Cash Preferred (BCP)
8/21 $100 statement credit for $1,500 spend within 90 days.
AMEX Hilton Honors Business
10/26/21 Chatted with agent late at night. Agent stated no offers on card. Cancelled. 1st year. Minimal spend after bonus.
AMEX Everyday
11/21/21 7500 MR for 2k spend in 3 months
Retention department:
800.452.3945 (note, sometimes after entering your card number you'll get a "no longer in service" type of message -- if this happens, HUCA)
Hours: 08:00 - 23:00 Eastern Standard Time
or chat with a Membership Consulting Services Monday to Friday, 9:00AM to 5:30PM ET.
To access chat:
- Login to the Amex App, then press the chat icon at top right.
- Via the web:
- Log into http://americanexpress.com
- Select "Help" at top right
- Select the blue "Live Chat" button.
American Express retention offers (2021)
Jan 2, 2021, 2:43 pm
#1
Original Poster
Join Date: Oct 2008
Location: SFO, SJC
Programs: UA, AA, AS, Marriott Platinum Elite, Hilton Diamond
Posts: 707
American Express retention offers (2021)
Was offered 7.5k MR points with no spend on 12/15 to keep my Green Card another year. This was my first renewal. Took the offer. Pretty minimal spend per month outside of the initial bonus spend ($100-$200) to take advantage of all the AMEX offers and credits this year.
Called in today for my Hilton Aspire and received a 10k Hilton points offer with no spend to keep that card for another year. Second renewal - did not call in last year for retention. Also took the offer. Almost no spend this year outside of the airline fee credit and restaurant credits offered during summer.
Called in today for my Hilton Aspire and received a 10k Hilton points offer with no spend to keep that card for another year. Second renewal - did not call in last year for retention. Also took the offer. Almost no spend this year outside of the airline fee credit and restaurant credits offered during summer.
Jan 4, 2021, 4:56 am
#2
Join Date: Aug 2005
Location: St. Paul, MN
Programs: AA Plat, Delta Gold, Marriott/SPG Gold, Hilton Platinum
Posts: 13
Amex Platinum $500 Retention
Amex Platinum. Been a card holder for 10+ years and have never claimed a retention offer before. My annual fee comes due later in January. Only spend from this past year includes minimum streaming spend and Saks spend to trigger credits. Not much else.
Called the number on the back of my card after the new year. Indicated I was thinking about cancelling. They transferred me to the cancellation/downgrade desk. After about 10 minutes of discussion, I was offered a $500 statement credit with no spending requirement. Seems like this is similar to what a few others have already posted but wanted to share as another data point.
Called the number on the back of my card after the new year. Indicated I was thinking about cancelling. They transferred me to the cancellation/downgrade desk. After about 10 minutes of discussion, I was offered a $500 statement credit with no spending requirement. Seems like this is similar to what a few others have already posted but wanted to share as another data point.
Jan 4, 2021, 8:30 am
#3
Join Date: Oct 2019
Posts: 4
Amex Platinum asked at time of renewal and was denied due to getting 30k points last year at renewal. Waited till now which takes me 13 months out of renewal and was offered 50k after asking chat for any offers available.
Jan 4, 2021, 11:21 am
#4
Join Date: Jul 2014
Posts: 483
DP: Chatted in on my personal platinum I signed up for in August with 100k offer. I was immediately offered 50k MR points when I threatened to cancel. The only stipulation was I had to keep the card open for 12 months. AWESOME deal.
Jan 4, 2021, 11:21 am
#5
Join Date: Jul 2014
Posts: 483
Amex Platinum. Been a card holder for 10+ years and have never claimed a retention offer before. My annual fee comes due later in January. Only spend from this past year includes minimum streaming spend and Saks spend to trigger credits. Not much else.
Called the number on the back of my card after the new year. Indicated I was thinking about cancelling. They transferred me to the cancellation/downgrade desk. After about 10 minutes of discussion, I was offered a $500 statement credit with no spending requirement. Seems like this is similar to what a few others have already posted but wanted to share as another data point.
Called the number on the back of my card after the new year. Indicated I was thinking about cancelling. They transferred me to the cancellation/downgrade desk. After about 10 minutes of discussion, I was offered a $500 statement credit with no spending requirement. Seems like this is similar to what a few others have already posted but wanted to share as another data point.
Jan 4, 2021, 12:25 pm
#6
Join Date: Jan 2014
Posts: 286
Hilton Aspire: Got in on the no AF application last year. 2 calls shortly after AF posted and no offers. Just did a chat 28 days after AF posted intending to downgrade but after finding out that AF is prorated on a downgrade, I said I wanted to cancel. Was transferred to another rep that ended up offering 20 HH points so I accepted.
Jan 4, 2021, 12:46 pm
#7
Join Date: Jun 2013
Programs: Delta DDM 720, SPG Unobtainium, CC Adamantium, can I keep bragging now?
Posts: 306
I chatted yesterday and got a 50k Retention offer on personal Plat (long time customer, decent utilization). Don't see them in my account yet - how long does it take to post for most of these?
Jan 4, 2021, 1:44 pm
#8
FlyerTalk Evangelist
Join Date: Jul 2008
Location: IAH
Programs: DL DM, Hyatt Ist-iest, Stariott Platinum, Hilton Diamond
Posts: 12,792
They should show up within a couple days. My 50k took about 48 hours to appear.
Jan 4, 2021, 3:32 pm
#10
Join Date: Jun 2013
Programs: Delta DDM 720, SPG Unobtainium, CC Adamantium, can I keep bragging now?
Posts: 306
YMMV - I think most of us would say the points are a better value, but some disagree.
You mean to say that you chatted on weekend and are surprised you don't see them yet on Monday afternoon? They should show up within a couple days. My 50k took about 48 hours to appear.
You mean to say that you chatted on weekend and are surprised you don't see them yet on Monday afternoon?
They should show up within a couple days. My 50k took about 48 hours to appear.
Thanks!
Edited to add: They showed up! 50k points is so much better than the $500 or even annual fee for me since I usually redeem for international first class flights, so the dollar value will be great. Time for my next suite flight! As soon as COVID settles down...
Last edited by HonoraryOrange; Jan 4, 2021 at 7:28 pm
Jan 4, 2021, 6:17 pm
#11
formerly leemaj
Join Date: Jul 2004
Location: California
Programs: Bonvoy Titanium and LTP, Hyatt Globalist, UA Gold, SW Companion Pass
Posts: 217
Amex Platinum - long time amex customer, Plat cardholder for a few years with minimal spend on the card. Contacted via chat and was offered 50k points to keep open for 12 months. No spend minimum. Took the offer.
Jan 4, 2021, 9:22 pm
#12
Join Date: Jul 2010
Posts: 61
Lots of folks are getting 50k MR retention, I need to get in on the action lol! I opened MS Plat early Dec. 2020 & still meeting MSR for the welcome bonus. How should I word the threat to the chat rep? Something like I'm considering canceling due to already having a Biz Plat please check for any retention offers...... Or should I get my welcome bonus first before asking retention? Thanks!
Jan 5, 2021, 7:07 am
#13
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,958
Review the terms of the offer that you accepted. If you were to close the account in the first 365 days you would forfeit the new account bonus.
if you cancel or downgrade your account within 12 months after acquiring it; or if you cancel or return purchases you made to meet the Threshold Amount), we may not credit Membership Rewards points to, we may freeze Membership Rewards points credited to, or we may take away Membership Rewards points from your account. We may also cancel this Card account and other Card accounts you may have with us.
Jan 5, 2021, 11:50 am
#14
Join Date: Jul 2010
Posts: 61
Jan 5, 2021, 4:28 pm
#15
Join Date: Feb 2013
Programs: Hyatt Globalist, MLife Gold, Marriott Gold, HHonors Gold, Caesars Diamond, Amex Plat
Posts: 5,948
Are you all asking for “retention offers” or saying “thinking of canceling”on the chat?