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Business Extra ("ExtrAA") Program (master thread)

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Old Nov 21, 2012, 10:53 am
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American Airlines Business Extra Program (master thread)

Historical Notes
  • October 5th, 2021: New award types introduced: BXL1 for Platinum status and BXP0 to convert Business Extra points to AA miles at a 1:6 rate. New requirement introduced to redeem: Starting January 1, 2023, current members will be required to have three unique travelers and maintain $5,000 in qualifying Business Extra flight activity during the previous 12-month period to redeem points.This policy will go into effect immediately for new members who join the program on October 4, 2021 or later.
  • Feb 2018 - BXP1, BXP2, BXP3 Upgrade Certificates can be redeemed electronically, without the need to redeem or submit paper certificates. [URL="https://www.flyertalk.com/forum/29470237-post1150.html"[/url]
  • Dec 2015 - Unannounced more-restrictive changes to BXP upgrade certificates implemented. [URL="http://www.flyertalk.com/forum/american-airlines-aadvantage/898180-business-extra-program-master-thread-consolidated.html#post25942133"[/url]
  • Nov 2015 - Europe AA Business Extra closed and migrated to AA-BA-IB On Business [URL="http://www.flyertalk.com/forum/american-airlines-aadvantage-combined-airline-program/1715008-aa-ba-ib-europe-business-programme-nov-30-2015-ex-business-extra-europe.html"[/url]
  • Oct 2014 - Business Extra Awards may be redeemed for flights on US Airways
  • Sep 2013 - Business ExtrAA brand changed to simply Business Extra
  • Sep 2012 - Upgrade Awards are no longer restricted to use within 30 days of travel [url=http://www.flyertalk.com/forum/19345217-post394.html[/url]

Key Information
  • Promotion Codes - For a current list of Business ExtrAA promotions, see: Business ExtrAA Bonus Offers (consolidated)

  • Point Expiration - Business Extra points expire on a rolling basis, two years after the year in which they are earned, on December 31 at midnight U.S. Central Time. Their validity can not be extended.

  • Award Redemption - All awards must be redeemed via the Business Extra website. Flight Awards are delivered electronically via email with an Electronic Authorization Number. Upgrade Awards and Admirals Club Day Passes are delivered in paper certificate form via regular mail. Redemption sweeps occur twice per week and expedited delivery is available if you provide your FedEx/UPS account number via email. Gold Status and Admirals Club Membership awards are processed and active in the member's account after approximately one week, with other membership materials delivered in the mail within 4 weeks.

    Note: BE awards must be booked on nonstop flights if they are available between your origin and destination.

  • Award Inventory Codes - Per Meeting Services, Business Extra Awards book into the following inventory (although there are conflicting reports from mvoight and InsipidMonkey on whether or not this information is accurate for PlanAAhead Awards, for which availability may be significantly less than MileSAAver Award and/or T inventory availability):Award Type Books Into
    PlanAAhead - Economy T
    PlanAAhead - Business* U
    PlanAAhead - First Z

    AAnytime - Economy Y
    AAnytime - Business* J
    AAnytime - First F

    Upgrade to Business* C
    Upgrade to First A

    * = First class cabin on 2-class flights
    = First class cabin on 3-class flights

  • Flight Award Reservations - Award Tickets must be booked through AA Meeting Services at 1-800-433-1790 (U.S. and Canada; others contact your local reservations office), and you will need to provide the Reservations Agent with the Electronic Authorization Number from your award certificate. As of Oct 2012, flight awards can be booked without a telephone booking service charge.

  • Flight Award Expiration - As published on the Business Extra website, Award Tickets must be booked within one year of redeeming the certificate, and are then valid for one year from booking:

    Award ticket must be issued by midnight one year from the original award redemption date. Tickets issued against Business Extra flight awards are then valid for one year from the ticket issue date.
  • Upgrade Award Reservations - Upgrade Awards may be applied once a reservation is Ticketed by calling AA Meeting Services or using the Business Extra website. Once requested online you will receive an email with a confirmation number and serial numbers for each upgrade certificate requested.

    Upgrade Awards carry fare restrictions (excludes B, N, O, Q or S fares). Take careful note of your fare when making a reservation. It is possible to "Upfare" a reservation from the lowest available fare to an BXP-upgrade-eligible fare by placing it on Hold at AA.com, calling AA to request the desired higher fare basis code, then completing the purchase online.

    You can specify ITA searches that exclude the ineligible fares as follows:jfk:: aa /f ~bc = b & ~bc = n & ~bc = o & ~bc = q & ~bc = s

    (Or you can place everything after the slash directly in the second advanced control box.)

    These filters can also be concatenated with other commands, such as maximum duration, separated with a semicolon:jfk:: aa /maxdur 800 ; f ~bc = b & ~bc = n & ~bc = o & ~bc = q & ~bc = s

  • Upgrade Award Expiration - Electronic BXP Upgrade Awards are valid for 1 year from redemption. Previously, paper Upgrade Awards were valid thru Jun 30 or Dec 31 of the following year, with the exact date depending on the batch of certificates available at the time of redemption.

  • Returning Unused Awards - Points redeemed for awards but not yet applied to a ticket can be returned for no charge by using the 'returns' option in your account options. Points will be reinstated with an expiration date 2 calendar years from reinstatement (i.e., expiring on December 31 two calendar years from reinstatement). For awards already applied to a ticket, you must call Business ExtrAA customer services at 800-457-7072, or email [email protected]. Customers outside the US should use the email.
  • Business Extra Account Credit - A Business Extra number can be added to an existing reservation (for example, booked by a third-party travel agent) by calling AA Meeting Services.

    A Business Extra number can be added to an existing BA reservation as follows:
    1. Go to www.britishairways.com
    2. Select 'Manage My Booking' tab
    3. Follow the instructions to pull up your reservation
    4. Select the link towards bottom listed under 'Quick Links' 'Add On Business or Business Extra number'
    5. Add your Business Extra number and check the box to give your consent.

    Retroactive credit for completed travel can be requested via the Business Extra website.

  • Contact Business Extra

    Web home page: https://www.businessextra.com

    Booking and Ticketing (Meeting Services desk)
    www.aa.com
    1-800-433-1790 5:00 a.m. - 12:00 midnight (CT) 7 days a week

    Business Extra Customer Service
    1-800-457-7072 8:00 a.m. - 5:00 p.m. (CT) Monday - Friday
    Fax: 1-817-931-9029
    E-mail: [email protected]

    Link to aa.com BE contact web form
    http://www.aa.com/contactAA/viewEmai...businessExtrAA

    Link to BE web contact form

Note: older posts have been archived to ARCHIVE: Business Extra Program master thread (consolidated)
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Business Extra ("ExtrAA") Program (master thread)

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Old Dec 14, 2019 | 9:54 pm
  #1096  
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Once I ticket an award (e.g. BX9B), can I change the date to a future date?

Once I ticket an award (e.g. BX9B), can I change the date to a future date?
I am Executive Platinum.
I redeemed 2 BX9B awards at 7,200 points each x 2 = 14,400 for two North America to South Pacific.
My original award redemption date was 12/30/2018 and expires on 12/30/2019 (today is 12/15/2019).
I understand the rule is "Award ticket must be issued by midnight one year from the original award redemption date."
That means ticket needs to be issued for a date sometime in 2020 on or before 12/30/2019.
I understand the rule is "Tickets issued against Business Extra flight awards are then valid for one year from the ticket issue date."
Question 1: I don't understand this sentence. It might be clear to you but I can't wrap my head around it.
BE /termsConditions.htm says "Once a ticket has been issued, the passenger will have one year from the date of issue to fly. Tickets not used within this time frame will be forfeited. Service charges may be imposed for requested changes that require a reissued ticket"

I want to fly 12/22/2020 but it is 12/15/2019 today and the furthest out on AA website is 11/09/2020 as of today. If I check on 12/30/2019, the furthest out I will be able to book will be 11/24/2020. But I wanna travel 12/22/2020.

Question 2: So I cannot book 12/22/2020. What should I do?

Question 3: Should I try to find any business class seat LAX-AKL or LAX-SYD on any date in 2020 (can't find a single seat on any date on AA metal the entire 2020, I checked every day on the calendar) and issue the ticket before 12/30/19?

Question 4: And then shall I keep looking in January, February, etc. 2020 to see if anything opens up for 12/22/2020 and then can I change the tickets?

Question 5: Is a change allowed once ticketed? (note: it does say in T& C "Service charges may be imposed for requested changes that require a reissued ticket") but does that mean it can be extended to 12/22/2020 if 1 or 2 seats become available?

Question 6: If there is a service charge or change fee, is that waived for Executive Platinum?

If you would be so kind as answer each question separately, I would be in your debt.
Thank you for your time.
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Old Dec 14, 2019 | 11:29 pm
  #1097  
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Is it possible to add a business extra number to an AAVacations booking where the fare is obscured?
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Old Dec 15, 2019 | 12:35 am
  #1098  
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Originally Posted by donotblink
Is it possible to add a business extra number to an AAVacations booking where the fare is obscured?
No, according to Business Extra Customer Service. AA Vacations dont qualify.
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Old Dec 15, 2019 | 7:34 am
  #1099  
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Originally Posted by flytastic
I am Executive Platinum.
My original award redemption date was 12/30/2018 and expires on 12/30/2019 (today is 12/15/2019).
I understand the rule is "Award ticket must be issued by midnight one year from the original award redemption date."
That means ticket needs to be issued for a date sometime in 2020 on or before 12/30/2019.

I want to fly 12/22/2020 but it is 12/15/2019 today and the furthest out on AA website is 11/09/2020 as of today. If I check on 12/30/2019, the furthest out I will be able to book will be 11/24/2020. But I wanna travel 12/22/2020.

Question 2: So I cannot book 12/22/2020. What should I do?
One idea is simply to call Business ExtrAA, and explain the situation. Ask them to redeposit this award for you, and then once the schedule extends that far into the future, you can request it again in order to book the flights you want on the date you want them. [There might be an issue with points expiry - but who knows how the AA systems will deal with that.] In any case, as an Executive Platinum, there should be no charge to redeposit the certificate.

Hope that helps a little bit. Please do report back to let us know how it goes.

-Checkerboard
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Old Dec 18, 2019 | 5:40 pm
  #1100  
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Originally Posted by flytastic
Once I ticket an award (e.g. BX9B), can I change the date to a future date?
I am Executive Platinum.
I redeemed 2 BX9B awards at 7,200 points each x 2 = 14,400 for two North America to South Pacific.
My original award redemption date was 12/30/2018 and expires on 12/30/2019 (today is 12/15/2019).
I understand the rule is "Award ticket must be issued by midnight one year from the original award redemption date."
That means ticket needs to be issued for a date sometime in 2020 on or before 12/30/2019.
I understand the rule is "Tickets issued against Business Extra flight awards are then valid for one year from the ticket issue date."

Question 6: If there is a service charge or change fee, is that waived for Executive Platinum?

If you would be so kind as answer each question separately, I would be in your debt.
Thank you for your time.
We've changed the reservation for free with an EXP on the reservation record.
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Old Dec 19, 2019 | 9:19 am
  #1101  
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The info showing how many points expire in each year has disappeared from my account summary. Are other people seeing this? Is there anywhere else I can see this info?

Interestingly, yesterday I got a Business Extra email that showed my correct points balance and said I had 0 points expiring on 31 Dec 2019 -- which I know isn't correct, unless they've changed the points expiration policy.
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Old Dec 19, 2019 | 9:35 am
  #1102  
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Originally Posted by ikwia
The info showing how many points expire in each year has disappeared from my account summary. Are other people seeing this? Is there anywhere else I can see this info?

Interestingly, yesterday I got a Business Extra email that showed my correct points balance and said I had 0 points expiring on 31 Dec 2019 -- which I know isn't correct, unless they've changed the points expiration policy.
Same thing here. had points expiring this year. Received email stating 0 were expiring. Logged in this morning and expiration info is missing.
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Old Dec 19, 2019 | 11:37 am
  #1103  
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BXP1 Eligible?

I got a LAX-JFK flight (AA flight # , AA operated) as part of international flights.
The tickets were issues by AY (105 stock).
In this case can I apply BXP1 to the AA segment?
I tried to pull the reservation with AA record locater to upgrade the seat at business.aa.com, but it says "Only American Airlines PNRs are eligible for seat upgrade.", and I can't go further from there. By the way the booking class is I.
It is AA's PNR from aa.com and not AY's PNR, though...
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Old Dec 19, 2019 | 11:39 am
  #1104  
 
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I had applied BXP3 upgrades for a flight within 18 hours from now from back in August. Is it normal for me not to even be able to see a waitlist? I called in and the CSR said that even though there were still seats available, the inventory wasn't available for a BXP3 upgrade to clear. To be clear, we purposely booked in the allowable fare class to upgrade. Did something go wrong with my upgrade request or would AA really rather leave a seat empty than allow me to use an upgrade?
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Old Dec 19, 2019 | 12:17 pm
  #1105  
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Originally Posted by CLKeenan
I had applied BXP3 upgrades for a flight within 18 hours from now from back in August. Is it normal for me not to even be able to see a waitlist? I called in and the CSR said that even though there were still seats available, the inventory wasn't available for a BXP3 upgrade to clear. To be clear, we purposely booked in the allowable fare class to upgrade. Did something go wrong with my upgrade request or would AA really rather leave a seat empty than allow me to use an upgrade?
If possible, it is best to book upgrades that are showing available when you book them. Other than that, there is no guarantee there will ever be availability on your flight, and yes, AA often has flights leave with FC seats empty and mileage or BE upgrades either not being made available by AA RM, or airport agents not bothering to process them.
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Old Dec 19, 2019 | 1:20 pm
  #1106  
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Originally Posted by mvoight
If possible, it is best to book upgrades that are showing available when you book them. Other than that, there is no guarantee there will ever be availability on your flight, and yes, AA often has flights leave with FC seats empty and mileage or BE upgrades either not being made available by AA RM, or airport agents not bothering to process them.
Yes to this.
If you have ExpertFlyer, check the availability there if you want. Otherwise I think you have to call in and see. The only benefit to the calling in part is that if it's there, you can book it right away. I had several times where ExpertFlyer showed availability and then 30 minutes later it went from C7 to C0 (not their fault, obviously AA change it for some reason).
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Old Dec 19, 2019 | 1:56 pm
  #1107  
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Originally Posted by MrJBoy
I got a LAX-JFK flight (AA flight # , AA operated) as part of international flights.
The tickets were issues by AY (105 stock).
In this case can I apply BXP1 to the AA segment?
I do not believe your non-001 ticket will be eligible. You could always call Meeting Services and ask, to be sure. From the TOC for BXP1's...
"Valid on flights marketed and operated by American Airlines or American Eagle, ticketed on American Airlines ticket stock (AA001)."
https://www.businessextra.com/awards/toc.htm
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Old Dec 19, 2019 | 3:14 pm
  #1108  
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Originally Posted by wylek
I do not believe your non-001 ticket will be eligible. You could always call Meeting Services and ask, to be sure. From the TOC for BXP1's...
"Valid on flights marketed and operated by American Airlines or American Eagle, ticketed on American Airlines ticket stock (AA001)."
https://www.businessextra.com/awards/toc.htm
Ah..OK.
Do you know if AA can take over and reissue the ticket as AA001 stock?
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Old Dec 19, 2019 | 3:20 pm
  #1109  
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Originally Posted by ikwia
The info showing how many points expire in each year has disappeared from my account summary. Are other people seeing this? Is there anywhere else I can see this info?

Interestingly, yesterday I got a Business Extra email that showed my correct points balance and said I had 0 points expiring on 31 Dec 2019 -- which I know isn't correct, unless they've changed the points expiration policy.
Originally Posted by tramm7
Same thing here. had points expiring this year. Received email stating 0 were expiring. Logged in this morning and expiration info is missing.
Had the same thing happen to me, but logging in shows that I have points expiring on 12/31/19.
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Old Dec 19, 2019 | 5:27 pm
  #1110  
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Originally Posted by skunker
Had the same thing happen to me, but logging in shows that I have points expiring on 12/31/19.
When I log in now, I see the usual expiring-by-year listing like I am used to seeing. At least they fixed it quickly.
ikwia is offline  


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