Last edit by: Prospero
American Airlines Business Extra Program (master thread)
Historical Notes
Key Information
Note: older posts have been archived to ARCHIVE: Business Extra Program master thread (consolidated)
Historical Notes
- October 5th, 2021: New award types introduced: BXL1 for Platinum status and BXP0 to convert Business Extra points to AA miles at a 1:6 rate. New requirement introduced to redeem: Starting January 1, 2023, current members will be required to have three unique travelers and maintain $5,000 in qualifying Business Extra flight activity during the previous 12-month period to redeem points.This policy will go into effect immediately for new members who join the program on October 4, 2021 or later.
- Feb 2018 - BXP1, BXP2, BXP3 Upgrade Certificates can be redeemed electronically, without the need to redeem or submit paper certificates. [URL="https://www.flyertalk.com/forum/29470237-post1150.html"[/url]
- Dec 2015 - Unannounced more-restrictive changes to BXP upgrade certificates implemented. [URL="http://www.flyertalk.com/forum/american-airlines-aadvantage/898180-business-extra-program-master-thread-consolidated.html#post25942133"[/url]
- Nov 2015 - Europe AA Business Extra closed and migrated to AA-BA-IB On Business [URL="http://www.flyertalk.com/forum/american-airlines-aadvantage-combined-airline-program/1715008-aa-ba-ib-europe-business-programme-nov-30-2015-ex-business-extra-europe.html"[/url]
- Oct 2014 - Business Extra Awards may be redeemed for flights on US Airways
- Sep 2013 - Business ExtrAA brand changed to simply Business Extra
- Sep 2012 - Upgrade Awards are no longer restricted to use within 30 days of travel [url=http://www.flyertalk.com/forum/19345217-post394.html[/url]
Key Information
- Promotion Codes - For a current list of Business ExtrAA promotions, see: Business ExtrAA Bonus Offers (consolidated)
- Point Expiration - Business Extra points expire on a rolling basis, two years after the year in which they are earned, on December 31 at midnight U.S. Central Time. Their validity can not be extended.
- Award Redemption - All awards must be redeemed via the Business Extra website. Flight Awards are delivered electronically via email with an Electronic Authorization Number. Upgrade Awards and Admirals Club Day Passes are delivered in paper certificate form via regular mail. Redemption sweeps occur twice per week and expedited delivery is available if you provide your FedEx/UPS account number via email. Gold Status and Admirals Club Membership awards are processed and active in the member's account after approximately one week, with other membership materials delivered in the mail within 4 weeks.
Note: BE awards must be booked on nonstop flights if they are available between your origin and destination.
- Award Inventory Codes - Per Meeting Services, Business Extra Awards book into the following inventory (although there are conflicting reports from mvoight and InsipidMonkey on whether or not this information is accurate for PlanAAhead Awards, for which availability may be significantly less than MileSAAver Award and/or T inventory availability):Award Type Books Into
PlanAAhead - Economy T
PlanAAhead - Business* U
PlanAAhead - First Z
AAnytime - Economy Y
AAnytime - Business* J
AAnytime - First F
Upgrade to Business* C
Upgrade to First A
* = First class cabin on 2-class flights
= First class cabin on 3-class flights
- Flight Award Reservations - Award Tickets must be booked through AA Meeting Services at 1-800-433-1790 (U.S. and Canada; others contact your local reservations office), and you will need to provide the Reservations Agent with the Electronic Authorization Number from your award certificate. As of Oct 2012, flight awards can be booked without a telephone booking service charge.
- Flight Award Expiration - As published on the Business Extra website, Award Tickets must be booked within one year of redeeming the certificate, and are then valid for one year from booking:
Award ticket must be issued by midnight one year from the original award redemption date. Tickets issued against Business Extra flight awards are then valid for one year from the ticket issue date. - Upgrade Award Reservations - Upgrade Awards may be applied once a reservation is Ticketed by calling AA Meeting Services or using the Business Extra website. Once requested online you will receive an email with a confirmation number and serial numbers for each upgrade certificate requested.
Upgrade Awards carry fare restrictions (excludes B, N, O, Q or S fares). Take careful note of your fare when making a reservation. It is possible to "Upfare" a reservation from the lowest available fare to an BXP-upgrade-eligible fare by placing it on Hold at AA.com, calling AA to request the desired higher fare basis code, then completing the purchase online.
You can specify ITA searches that exclude the ineligible fares as follows:jfk:: aa /f ~bc = b & ~bc = n & ~bc = o & ~bc = q & ~bc = s
(Or you can place everything after the slash directly in the second advanced control box.)
These filters can also be concatenated with other commands, such as maximum duration, separated with a semicolon:jfk:: aa /maxdur 800 ; f ~bc = b & ~bc = n & ~bc = o & ~bc = q & ~bc = s
- Upgrade Award Expiration - Electronic BXP Upgrade Awards are valid for 1 year from redemption. Previously, paper Upgrade Awards were valid thru Jun 30 or Dec 31 of the following year, with the exact date depending on the batch of certificates available at the time of redemption.
- Returning Unused Awards - Points redeemed for awards but not yet applied to a ticket can be returned for no charge by using the 'returns' option in your account options. Points will be reinstated with an expiration date 2 calendar years from reinstatement (i.e., expiring on December 31 two calendar years from reinstatement). For awards already applied to a ticket, you must call Business ExtrAA customer services at 800-457-7072, or email [email protected]. Customers outside the US should use the email.
- Business Extra Account Credit - A Business Extra number can be added to an existing reservation (for example, booked by a third-party travel agent) by calling AA Meeting Services.
A Business Extra number can be added to an existing BA reservation as follows:- Go to www.britishairways.com
- Select 'Manage My Booking' tab
- Follow the instructions to pull up your reservation
- Select the link towards bottom listed under 'Quick Links' 'Add On Business or Business Extra number'
- Add your Business Extra number and check the box to give your consent.
Retroactive credit for completed travel can be requested via the Business Extra website.
- Contact Business Extra
Web home page: https://www.businessextra.com
Booking and Ticketing (Meeting Services desk)
www.aa.com
1-800-433-1790 5:00 a.m. - 12:00 midnight (CT) 7 days a week
Business Extra Customer Service
1-800-457-7072 8:00 a.m. - 5:00 p.m. (CT) Monday - Friday
Fax: 1-817-931-9029
E-mail: [email protected]
Link to aa.com BE contact web form
http://www.aa.com/contactAA/viewEmai...businessExtrAA
Link to BE web contact form
Note: older posts have been archived to ARCHIVE: Business Extra Program master thread (consolidated)
Business Extra ("ExtrAA") Program (master thread)
#1111


Join Date: Jan 2005
Programs: AA-EXP, LATAM Gold+, BA-Blues
Posts: 736
One idea is simply to call Business ExtrAA, and explain the situation. Ask them to redeposit this award for you, and then once the schedule extends that far into the future, you can request it again in order to book the flights you want on the date you want them. [There might be an issue with points expiry - but who knows how the AA systems will deal with that.] In any case, as an Executive Platinum, there should be no charge to redeposit the certificate.
Hope that helps a little bit. Please do report back to let us know how it goes.
Hope that helps a little bit. Please do report back to let us know how it goes.
Well - I just called in myself to reinstate a flight award for which I'd not been finding availability, and the agent that answered informed me that an Executive Platinum member willbe charged the $150 redeposit fee for an unused certificate.
This is quite different from what I was expecting, and indeed, quite different from how I'd thought the program was supposed to work. Searching back in this thread, I see that there's some mixed experience with this, and the Wiki at the top of the page has stuck-through the text referring to this waiver, as though things have indeed changed. Is this change indeed definitive and authoritative? If so, can't seem to figure out when this change took place, however, so don't know whether my particular certificate might have been issued while the exemption was still in force.
Does anyone here have a clear idea of what the story is?
flytastic: I'm sorry if the information I gave you was incorrect. How did things work out for you anyway?
#1112
FlyerTalk Evangelist




Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 15,178
Well - I just called in myself to reinstate a flight award for which I'd not been finding availability, and the agent that answered informed me that an Executive Platinum member willbe charged the $150 redeposit fee for an unused certificate.
This is quite different from what I was expecting, and indeed, quite different from how I'd thought the program was supposed to work. Searching back in this thread, I see that there's some mixed experience with this, and the Wiki at the top of the page has stuck-through the text referring to this waiver, as though things have indeed changed. Is this change indeed definitive and authoritative? If so, can't seem to figure out when this change took place, however, so don't know whether my particular certificate might have been issued while the exemption was still in force.
Does anyone here have a clear idea of what the story is?
flytastic: I'm sorry if the information I gave you was incorrect. How did things work out for you anyway?
This is quite different from what I was expecting, and indeed, quite different from how I'd thought the program was supposed to work. Searching back in this thread, I see that there's some mixed experience with this, and the Wiki at the top of the page has stuck-through the text referring to this waiver, as though things have indeed changed. Is this change indeed definitive and authoritative? If so, can't seem to figure out when this change took place, however, so don't know whether my particular certificate might have been issued while the exemption was still in force.
Does anyone here have a clear idea of what the story is?
flytastic: I'm sorry if the information I gave you was incorrect. How did things work out for you anyway?
#1113


Join Date: Jun 2004
Location: BOS
Programs: AA Plat
Posts: 312
Maybe the DPs were confused between fee waived for "changing the flight or canceling after booked using the certificate" (which is free if an EXP is on the itinerary, according to my experience) vs redeposit the points (which shouldn't be free because the cert will not be tied to any person, as it belongs to the small business)?
#1114


Join Date: Jan 2005
Programs: AA-EXP, LATAM Gold+, BA-Blues
Posts: 736
Maybe the DPs were confused between fee waived for "changing the flight or canceling after booked using the certificate" (which is free if an EXP is on the itinerary, according to my experience) vs redeposit the points (which shouldn't be free because the cert will not be tied to any person, as it belongs to the small business)?
#1115


Join Date: Jun 2004
Location: BOS
Programs: AA Plat
Posts: 312
If the trip is canceled, the certificate itself becomes available for booking (to a different itinerary or even a different individual), but it remains a certificate with expiration and rules associated with it.
If you want to redeposit the certificate back to the points (so that you can redeem for a different product), then there is a redeposit fee. The certificate itself belongs to the small business, not an individual, so the conversion of certificate back to points won't be associated with any AA status and thus no fee can be waived.
Last edited by shihyin; Dec 25, 2019 at 4:02 pm
#1116




Join Date: Oct 2009
Location: BOS, LAX
Programs: AA Gold, HH Diamond
Posts: 813
Yes, that's the policy. When I was an EXP I called to re-deposit a BE certificate and was told that there was a redeposit fee. When I expressed disappointment, it was waived as a one-time favor.
#1117
FlyerTalk Evangelist




Join Date: May 2002
Location: NC
Programs: AAConciergeKey/2MM, DL DM/2MM, UA Gold,Hilton Diamond,IHG Diamond, Hyatt Globalist,Marriott Titanium
Posts: 13,223
The award calendar on the Business Extra site is so frustrating. Does anyone have any secrets on how to make it work? It says lots of 7.2k awards are available, but every time you click on one of the dates, there is nothing. Is there a trick to get the calendar to work? Is there a way to search for that specific fare bucket on Expert Flyer, which is far more reliable.
#1118




Join Date: Oct 2010
Location: San Diego, Ca
Programs: AA 2MM LT PLT; AS Atmos Gold; Honors Diamond; IHG PLT
Posts: 4,260
Based upon your experience, did you want to correct the Wiki for this thread under the category "Returning Unused Awards? As of now, the Wiki states that when unused rewards are returned after five days of issue, the points are reinstated with the original expiration date.
I changed the Wiki awhile back when I received an email from BusinessExtra indicating that the $150 reinstatement fee applies to all Business Extra customers regardless of their status with the airline.
I changed the Wiki awhile back when I received an email from BusinessExtra indicating that the $150 reinstatement fee applies to all Business Extra customers regardless of their status with the airline.
I have 1,682 points scheduled to expire 12/31/2019, struggling to find a good use for them, came up with something in November 2020 that may be of interest (BXP1A). Based on recent experience, I fully expect at least one schedule change between now than then, possible itineraries include at least one connection in each direction. If/when that occurs, can I reject the change, ask for a refund? As points already expired, there would be little benefit to have them reinstated with the original expiration date. Would AA instead allow me to book another BXP1A award, within the same period of travel?
#1119




Join Date: Jul 2003
Location: SJC
Programs: AAdvantage 2MM+ Lifetime PLT; BA, CO, UA, US; SPG; HHonors Gold
Posts: 861
I booked a business extraa award as I had a certificate expiring last week. The agent told me that any date changes were subject to a $150 fee. I was under the impression that this was similar to a PlanAAhead award which IIRC one could change the dates (but not the routing?) without a fee. Can anyone please let me know the correct rules on this?
Thanks.
Thanks.
#1120
FlyerTalk Evangelist
Join Date: May 2004
Location: DFW/DAL
Programs: AA Lifetime PLT, AS MVPG, HH Diamond, NCL Platinum Plus, MSC Diamond
Posts: 21,424
I booked a business extraa award as I had a certificate expiring last week. The agent told me that any date changes were subject to a $150 fee. I was under the impression that this was similar to a PlanAAhead award which IIRC one could change the dates (but not the routing?) without a fee. Can anyone please let me know the correct rules on this?
Thanks.
Thanks.
https://www.businessextra.com/redeem/flight-awards.htm
#1121
Join Date: Oct 2004
Programs: AA EXP
Posts: 15
I have ~2800 points expiring today. I wanted to travel to Japan (using a Business Class PlanAAhead award) in September 2020, but don't have the exact dates. Can I book a ticket today using some hypothetical dates and then change them when plans firm up next year? If so, can I also change the routing later?
It sounds like the ticket is valid for one year after booking, I would just need the PlanAAhead "U" space available, but wanted to check with those here that are knowledgable.
It sounds like the ticket is valid for one year after booking, I would just need the PlanAAhead "U" space available, but wanted to check with those here that are knowledgable.
#1122




Join Date: Oct 2010
Location: San Diego, Ca
Programs: AA 2MM LT PLT; AS Atmos Gold; Honors Diamond; IHG PLT
Posts: 4,260
I have ~2800 points expiring today. I wanted to travel to Japan (using a Business Class PlanAAhead award) in September 2020, but don't have the exact dates. Can I book a ticket today using some hypothetical dates and then change them when plans firm up next year? If so, can I also change the routing later?
It sounds like the ticket is valid for one year after booking, I would just need the PlanAAhead "U" space available, but wanted to check with those here that are knowledgable.
It sounds like the ticket is valid for one year after booking, I would just need the PlanAAhead "U" space available, but wanted to check with those here that are knowledgable.
I believe the better course of action wold be to redeem the miles for a Business Extra award certificate, which is then good for 1 year. Business Class PlanAAhead award between North America and Japan requires 7200 points - much more than the expiring 2800.
#1123
Join Date: Oct 2004
Programs: AA EXP
Posts: 15
Unlike Aadvantage Saaver awards, ANY changes to Business Extra awards incur a change fee (believe it is $150).
I believe the better course of action wold be to redeem the miles for a Business Extra award certificate, which is then good for 1 year. Business Class PlanAAhead award between North America and Japan requires 7200 points - much more than the expiring 2800.
I believe the better course of action wold be to redeem the miles for a Business Extra award certificate, which is then good for 1 year. Business Class PlanAAhead award between North America and Japan requires 7200 points - much more than the expiring 2800.
Last edited by Vic; Dec 31, 2019 at 2:34 pm Reason: Spelling
#1124

Join Date: Oct 2015
Location: PHL
Programs: AA EXP
Posts: 40
What about an award certificate that expires tonight? If I can find any itinerary with available U inventory to Europe, can I then change that once the December 2020 schedule opens up even if the dates, duration, and destination change? I dont mind the $150 fee if I can end up using the award next December.
Unlike Aadvantage Saaver awards, ANY changes to Business Extra awards incur a change fee (believe it is $150).
I believe the better course of action wold be to redeem the miles for a Business Extra award certificate, which is then good for 1 year. Business Class PlanAAhead award between North America and Japan requires 7200 points - much more than the expiring 2800.
I believe the better course of action wold be to redeem the miles for a Business Extra award certificate, which is then good for 1 year. Business Class PlanAAhead award between North America and Japan requires 7200 points - much more than the expiring 2800.




