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Business Extra ("ExtrAA") Program (master thread)

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Old Nov 21, 2012, 10:53 am
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American Airlines Business Extra® Program (master thread)

Historical Notes
  • October 5th, 2021: New award types introduced: BXL1 for Platinum status and BXP0 to convert Business Extra points to AA miles at a 1:6 rate. New requirement introduced to redeem: Starting January 1, 2023, current members will be required to have three unique travelers and maintain $5,000 in qualifying Business Extra flight activity during the previous 12-month period to redeem points.This policy will go into effect immediately for new members who join the program on October 4, 2021 or later.
  • Feb 2018 - BXP1, BXP2, BXP3 Upgrade Certificates can be redeemed electronically, without the need to redeem or submit paper certificates. [URL="https://www.flyertalk.com/forum/29470237-post1150.html"[/url]
  • Dec 2015 - Unannounced more-restrictive changes to BXP upgrade certificates implemented. [URL="http://www.flyertalk.com/forum/american-airlines-aadvantage/898180-business-extra-program-master-thread-consolidated.html#post25942133"[/url]
  • Nov 2015 - Europe AA Business Extra closed and migrated to AA-BA-IB On Business [URL="http://www.flyertalk.com/forum/american-airlines-aadvantage-combined-airline-program/1715008-aa-ba-ib-europe-business-programme-nov-30-2015-ex-business-extra-europe.html"[/url]
  • Oct 2014 - Business Extra Awards may be redeemed for flights on US Airways
  • Sep 2013 - Business ExtrAA brand changed to simply Business Extra
  • Sep 2012 - Upgrade Awards are no longer restricted to use within 30 days of travel [url=http://www.flyertalk.com/forum/19345217-post394.html[/url]

Key Information
  • Promotion Codes - For a current list of Business ExtrAA promotions, see: Business ExtrAA Bonus Offers (consolidated)

  • Point Expiration - Business Extra points expire on a rolling basis, two years after the year in which they are earned, on December 31 at midnight U.S. Central Time. Their validity can not be extended.

  • Award Redemption - All awards must be redeemed via the Business Extra website. Flight Awards are delivered electronically via email with an Electronic Authorization Number. Upgrade Awards and Admirals Club Day Passes are delivered in paper certificate form via regular mail. Redemption sweeps occur twice per week and expedited delivery is available if you provide your FedEx/UPS account number via email. Gold Status and Admirals Club Membership awards are processed and active in the member's account after approximately one week, with other membership materials delivered in the mail within 4 weeks.

    Note: BE awards must be booked on nonstop flights if they are available between your origin and destination.

  • Award Inventory Codes - Per Meeting Services, Business Extra Awards book into the following inventory (although there are conflicting reports from mvoight and InsipidMonkey on whether or not this information is accurate for PlanAAhead Awards, for which availability may be significantly less than MileSAAver Award and/or T inventory availability):Award Type Books Into
    PlanAAhead - Economy T
    PlanAAhead - Business* U
    PlanAAhead - First† Z

    AAnytime - Economy Y
    AAnytime - Business* J
    AAnytime - First† F

    Upgrade to Business* C
    Upgrade to First† A

    * = First class cabin on 2-class flights
    † = First class cabin on 3-class flights

  • Flight Award Reservations - Award Tickets must be booked through AA Meeting Services at 1-800-433-1790 (U.S. and Canada; others contact your local reservations office), and you will need to provide the Reservations Agent with the Electronic Authorization Number from your award certificate. As of Oct 2012, flight awards can be booked without a telephone booking service charge.

  • Flight Award Expiration - As published on the Business Extra website, Award Tickets must be booked within one year of redeeming the certificate, and are then valid for one year from booking:

    Award ticket must be issued by midnight one year from the original award redemption date. Tickets issued against Business Extra flight awards are then valid for one year from the ticket issue date.
  • Upgrade Award Reservations - Upgrade Awards may be applied once a reservation is Ticketed by calling AA Meeting Services or using the Business Extra website. Once requested online you will receive an email with a confirmation number and serial numbers for each upgrade certificate requested.

    Upgrade Awards carry fare restrictions (excludes B, N, O, Q or S fares). Take careful note of your fare when making a reservation. It is possible to "Upfare" a reservation from the lowest available fare to an BXP-upgrade-eligible fare by placing it on Hold at AA.com, calling AA to request the desired higher fare basis code, then completing the purchase online.

    You can specify ITA searches that exclude the ineligible fares as follows:jfk:: aa /f ~bc = b & ~bc = n & ~bc = o & ~bc = q & ~bc = s

    (Or you can place everything after the slash directly in the second advanced control box.)

    These filters can also be concatenated with other commands, such as maximum duration, separated with a semicolon:jfk:: aa /maxdur 800 ; f ~bc = b & ~bc = n & ~bc = o & ~bc = q & ~bc = s

  • Upgrade Award Expiration - Electronic BXP Upgrade Awards are valid for 1 year from redemption. Previously, paper Upgrade Awards were valid thru Jun 30 or Dec 31 of the following year, with the exact date depending on the batch of certificates available at the time of redemption.

  • Returning Unused Awards - Points redeemed for awards but not yet applied to a ticket can be returned for no charge by using the 'returns' option in your account options. Points will be reinstated with an expiration date 2 calendar years from reinstatement (i.e., expiring on December 31 two calendar years from reinstatement). For awards already applied to a ticket, you must call Business ExtrAA customer services at 800-457-7072, or email [email protected]. Customers outside the US should use the email.
  • Business Extra Account Credit - A Business Extra number can be added to an existing reservation (for example, booked by a third-party travel agent) by calling AA Meeting Services.

    A Business Extra number can be added to an existing BA reservation as follows:
    1. Go to www.britishairways.com
    2. Select 'Manage My Booking' tab
    3. Follow the instructions to pull up your reservation
    4. Select the link towards bottom listed under 'Quick Links' 'Add On Business or Business Extra number'
    5. Add your Business Extra number and check the box to give your consent.

    Retroactive credit for completed travel can be requested via the Business Extra website.

  • Contact Business Extra

    Web home page: https://www.businessextra.com

    Booking and Ticketing (Meeting Services desk)
    www.aa.com
    1-800-433-1790 5:00 a.m. - 12:00 midnight (CT) 7 days a week

    Business Extra Customer Service
    1-800-457-7072 8:00 a.m. - 5:00 p.m. (CT) Monday - Friday
    Fax: 1-817-931-9029
    E-mail: [email protected]

    Link to aa.com BE contact web form
    http://www.aa.com/contactAA/viewEmai...businessExtrAA

    Link to BE web contact form

Note: older posts have been archived to ARCHIVE: Business Extra Program master thread (consolidated)
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Business Extra ("ExtrAA") Program (master thread)

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Old Mar 23, 2023 | 9:54 am
  #1861  
 
Join Date: Aug 2013
Location: Isle of Man/East Palo Alto
Programs: AA - CK/Airpass
Posts: 1,046
I have realized that basically none of my flights are posting. I’ve confirmed my BE number is stored on my AA and BA profiles and I double check on every flight I book too. Is there something else I’m missing?

Also - is a month a normal time for mileage requests? Most of mine seem to be taking 4-6 weeks and I’ve got a backload of flights yet to claim. Anyone have an easy way of compiling all the flights I took that qualified or is the best thing I can do pull up all mileage earning flights and select each eligible one by hand?

Thanks for any guidance - it’s really frustrating when I’m the only person on the account having this issue. The other flyers all have their flights post without issue - and I book the vast majority of their flights!
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Old Mar 23, 2023 | 9:59 am
  #1862  
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I think there is a spreadsheet they can send you which let's you put all the information in and send it off to them.
My BA flights can take up to 2 months to post. AA it is usually a few days after the flight.
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Old Mar 23, 2023 | 10:19 am
  #1863  
PHL
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Originally Posted by wutlol
Thanks for any guidance - it’s really frustrating when I’m the only person on the account having this issue. The other flyers all have their flights post without issue - and I book the vast majority of their flights!
Have you tried calling BE customer support about this?
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Old Mar 23, 2023 | 1:10 pm
  #1864  
 
Join Date: Aug 2013
Location: Isle of Man/East Palo Alto
Programs: AA - CK/Airpass
Posts: 1,046
Originally Posted by Markie
I think there is a spreadsheet they can send you which let's you put all the information in and send it off to them.
My BA flights can take up to 2 months to post. AA it is usually a few days after the flight.
Do I get this from AAdvantage or BE? I can’t believe I never knew about this offering, I’m an embarrassment.

Originally Posted by PHL
Have you tried calling BE customer support about this?
It is on my list - right now my limited time for calling during US hours is chasing my tax return with the IRS…
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Old Mar 25, 2023 | 7:31 am
  #1865  
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I’m trying to call (can’t get it to work online) to apply a BXP1 for a flight tomorrow; however, after I press “one” as suggested by the recorded message, I get hung up on. I’ve tried several times from two phones and can’t get it to work. Does anyone have any tricks for contacting them to apply an upgrade on the weekend?
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Old Mar 25, 2023 | 2:36 pm
  #1866  
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Originally Posted by River in Sight
I’m trying to call (can’t get it to work online) to apply a BXP1 for a flight tomorrow; however, after I press “one” as suggested by the recorded message, I get hung up on. I’ve tried several times from two phones and can’t get it to work. Does anyone have any tricks for contacting them to apply an upgrade on the weekend?
call AA meeting services @ 800 433 1790
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Old Mar 26, 2023 | 6:34 pm
  #1867  
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Originally Posted by 98pct
call AA meeting services @ 800 433 1790
Excellent tip! Thank you.. worked like a charm
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Old Mar 26, 2023 | 7:49 pm
  #1868  
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Originally Posted by wutlol
I have realized that basically none of my flights are posting. I’ve confirmed my BE number is stored on my AA and BA profiles and I double check on every flight I book too. Is there something else I’m missing?

Also - is a month a normal time for mileage requests? Most of mine seem to be taking 4-6 weeks and I’ve got a backload of flights yet to claim. Anyone have an easy way of compiling all the flights I took that qualified or is the best thing I can do pull up all mileage earning flights and select each eligible one by hand?

Thanks for any guidance - it’s really frustrating when I’m the only person on the account having this issue. The other flyers all have their flights post without issue - and I book the vast majority of their flights!
About half of my international flights don"t post, while there never seems to be an issue with my domestic flights. I have to watch the BE account like a hawk. Have never seen an issue with any of the other flyers on the account. It's frustrating, but at least they have an online process to fix the missing flights.
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Old Mar 26, 2023 | 9:04 pm
  #1869  
 
Join Date: Aug 2013
Location: Isle of Man/East Palo Alto
Programs: AA - CK/Airpass
Posts: 1,046
Originally Posted by robertablake
About half of my international flights don"t post, while there never seems to be an issue with my domestic flights. I have to watch the BE account like a hawk. Have never seen an issue with any of the other flyers on the account. It's frustrating, but at least they have an online process to fix the missing flights.
I just wish the credit request didn’t ask for so much info. Pretty sure it even asks what you selected for your onboard meals!
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Old Mar 27, 2023 | 7:49 am
  #1870  
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Originally Posted by wutlol
I just wish the credit request didn’t ask for so much info. Pretty sure it even asks what you selected for your onboard meals!
Ticket Number, Airline Prefix, First Date of Travel, Your Name?

I'm guessing this is sarcasm and I missed something up thread.
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Old Apr 3, 2023 | 4:54 pm
  #1871  
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Hi all - I have 5 BXP1 certificates that I never used (found them in my travel folio). They have expiration dates ranging from 2016 to 2019. I still have my BA account active (barely). Is there anything to be done with these (use, reintstate, etc)?

Thanks!
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Old Apr 4, 2023 | 6:22 am
  #1872  
PHL
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Originally Posted by ihdihd
Hi all - I have 5 BXP1 certificates that I never used (found them in my travel folio). They have expiration dates ranging from 2016 to 2019. I still have my BA account active (barely). Is there anything to be done with these (use, reintstate, etc)?

Thanks!
I’m pretty sure you would have needed to redeposit them before they expired, though maybe not worth it with fees to do that. I’d say those are gone, but you could call and ask.
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Old Apr 5, 2023 | 10:30 am
  #1873  
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With the move to fully dynamic award pricing (and no such thing as "sAAver" award inventory anymore), have the Plan Ahead BXPs become more or less a thing of the past? Or have I missed some updates/discussion?
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Old Apr 5, 2023 | 10:40 am
  #1874  
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Originally Posted by asf-07
With the move to fully dynamic award pricing (and no such thing as "sAAver" award inventory anymore), have the Plan Ahead BXPs become more or less a thing of the past? Or have I missed some updates/discussion?
used one on a flight since the announcement but it was like hunting for unicorns to find a flight with "T" award availability for a free coach domestic flight. thank God for Expertflyer, otherwise i'd have taken days searching AA.com. Conservatively, I'd estimate way less than 1 % of all flights on all days are available. Maybe like 1/4 of 1%. Entire blocks consecutive days in a row, day after day at a time with zero sAAver/T flight availability.
Have to be creative. Was hoping with elimination of saver they'd loosen up rules for BXPs but they haven't
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Old Apr 5, 2023 | 1:47 pm
  #1875  
 
Join Date: Aug 2013
Location: Isle of Man/East Palo Alto
Programs: AA - CK/Airpass
Posts: 1,046
I have to give props to the BE team. I sent them a massive load of flight requests (looks like 25 emails were sent to me for all of the credit requests) and everything was posted within a calendar week.
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wutlol is offline  


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