Originally Posted by checkerboard

Well - I just called in myself to reinstate a flight award for which I'd not been finding availability, and the agent that answered informed me that an Executive Platinum member willbe charged the $150 redeposit fee for an unused certificate.

This is quite different from what I was expecting, and indeed, quite different from how I'd thought the program was supposed to work. Searching back in this thread, I see that there's some mixed experience with this, and the Wiki at the top of the page has stuck-through the text referring to this waiver, as though things have indeed changed. Is this change indeed definitive and authoritative? If so, can't seem to figure out when this change took place, however, so don't know whether my particular certificate might have been issued while the exemption was still in force.

Does anyone here have a clear idea of what the story is?

flytastic: I'm sorry if the information I gave you was incorrect. How did things work out for you anyway?