mvoight

Today I received an email indicating awards booked by May 31 can be redeposited
So, if an award is booked, canceled, and redeposited, would that extend the points?

lkar

I got the same email. I had some points that were due to expire last year so I redeemed for an upgrade that expires in 12/20. It is not clear to me whether I'm eligible for a redeposit and even if I am it's not clear what the status of the points would be. Not a huge issue -- I still have until December, but I'd obviously rather have nonexpired points if it is an option for me.

txpenny

Still no extension for points expiry.

Markie

I returned a ticketed flight award and a BXP3 yesterday in a simple, 5 minute phone call without cost.

rj123456

Since 90% of the content on this forum is complaints about American it's only fair to point out that my experience was excellent too.

The flight got cancelled and they called me 3 times (and left messages). Since the flight was at the end of the month I procrastinated in getting back to them as I was dreading wating on hold forever. They called me a fourth time offering me a re-routing. I asked if I could cancel the trip, the rep said "sure". A couple of days later 2000 points were credited back to the Business Extraa account with an expiration date of 31 DEC 2022. The entire call was about 2 minutes.

mvoight

I have never had an issue with getting a refund of miles, points, or dollars when the airline cancels a flight.
It would be nice of BE to extend the lifetime of the points which expire this year.

canadou

I have a JFK-LHR-CDG booked for July, with JFK-LHR on AA and LHR-CDG on BA metal BA code. I upgraded the JFK-LHR segment using a BXP3. Will I then get the business class checked bag allowance on both flights?

bedelman

When your JFK-LHR upgrade was processed, AA should have provided you with a new eticket confirmation email with a new Baggage Information section. Did you receive that? What does it say about your baggage allowance? Those statements are quite clear about scope -- for example, it might say JFKLHR 2 checked bags or JFKCDG 2 checked bags. If the latter, it plainly encompasses your travel all the way to CDG.

As a practical matter, if you are on one ticket and one PNR, with a connection (not stopover, no overnight) in LHR, you'll check your bags at JFK all the way to CDG. So the JFK-LHR baggage allowance will apply.

canadou

Thanks for your reply bedelman. I actually called AA last night to confirm and that's exactly what they told me, that the ticket should have been reissued and that they thought it was in progress. I have been asked to call Meeting Services back this morning to see if there is any pending action on my end. They told me that indeed the bag allowance should apply on the whole JFKLHRCDG and that's probably what I'll see on the new ticket. They also confirmed that practically speaking I will check my bags all the way through and that the JFK-LHR allowance should then apply.

bedelman

When your eticket reissues and you receive an eticket confirmation email, you might double-check its baggage allowance and even post it here for others in a similar situation. Incidentally, I have seen some situations in which AA fails to provide a baggage allowance in an eticket confirmation email, both in new tickets and in reissues. That's specifically prohibited by both DOT rules and an enforcement order resulting from my prior administrative complaint against AA. If that issue arises here, I would be interested in including it in my growing documentation of further such violations by AA.

canadou

I eventually called again this morning as advised by the AA rep yesterday, and that other person told me they wouldn't re-ticket after a Business Extra upgrade. Checked my inbox just in case and nothing came in today neither. Not really sure what to do here, don't quite like when multiple reps contradict each other, but was also told I had nothing more to do on my end so...

To your point I actually found pretty disturbing that the baggage allowance was not clearly displayed next to each flight in the confirmation email, or at least in the upper part somewhere. It is only after having dug a bit in the bottom of the email that I eventually found, in a light gray colored fare rules like paragraph, that the allowance was one bag (that was before the upgrade)
Was kind of surprised that they would bury that info so deep in the conditions. I actually even had to click 'display more' on Gmail to get to that point of the email. I guess it's probably not violating anything since it is here somewhere, but I wouldn't be surprised to hear that some unfamiliar people got mixed-up because of that. I have the overhaul feeling that AA's information system has been getting pretty old lately.

bedelman

Canadou, it sounds like your eticket hasn't been reissued and that's why your ticket still specifies the coach baggage allowance. I agree that AA may not reticket for a Businessextraa upgrade -- that has been my experience too. No reticket == no new baggage allowance in confirmation email.

You could call AA and ask what your baggage allowance is. Be sure your question is precisely worded and covers your entire journey JFK-LHR-CDG. Record the call, as permitted by AA's telephone system stating "this call may be recorded." If AA or BA charge you, use the recording to demand a refund.

As to the email placement of baggage information: "Display more" is a Gmail decision, hard for AA to influence one way or the other. Fine print, yes, and could & should be explained more clearly and frankly more concisely. I do not blame AA for Gmail making this even more difficult to show. Then again, if I worked for AA in IT, I would redesign the email confirmations so they did not trigger Display More truncation. Confident that I could do so including with attention to detail, brevity, duplication, and format. Alas, no one at AA seems to view this as a priority.

canadou

I think a new confirmation email would be the least they could do, but yes if they don't reissue the ticket I guess I'll just see at the airport and talk my way through this if necessary. Your are bringing up a good point, might record that call just in case. I wonder what is the 'official' policy on bags allowance when a flight is being upgraded, let's say I had a more complex itinerary with layovers or airport changes thus requiring me to re-check my bags, curious to know what's the official response in that case.

Got some interesting development here, LHRCDG has now been canceled, so I could take the next LHRCDG at the cost of a 7hours layover in LHR, or I could go through DFW and get to Paris at 9am. Unfortunately, no C inventory on DFWCDG. Now, the naive side of me thought AA would have been okay moving me to the DFWCDG and honor the upgrade since it was confirmed in the first place. But that unfortunately didn't happen. Also wonder what is the policy in case of cancelation/schedule changes for an upgraded flight...

mvoight

Interesting discovery. I thought about upgrade awards, so I order 3 of them. I then changed my mind because I didn't want to be tied to the fare classes, and am just considering getting a ticket for someone using the points. A few weeks ago I had received an email saying upgrades, etc (not flights) can be redeposited by calling. Additionally, when I ordered I found out there was a 5 day period when you can normally return them without a fee. I just did that online and quickly the points were returned with the new expiration date. 12/31/22

Alex_I

- we had to cancel BisenessExtrAA award flights at the last moment in July. The tickets were purchased with the certicates issued back in Dec 2019. As the result, the point were returned to the account with Dec 2022 expiration date.