Nov 21, 2012, 10:53 am
Last edit by: Prospero
American Airlines Business Extra® Program (master thread)
Historical Notes
Key Information
Note: older posts have been archived to ARCHIVE: Business Extra Program master thread (consolidated)
Historical Notes
- October 5th, 2021: New award types introduced: BXL1 for Platinum status and BXP0 to convert Business Extra points to AA miles at a 1:6 rate. New requirement introduced to redeem: Starting January 1, 2023, current members will be required to have three unique travelers and maintain $5,000 in qualifying Business Extra flight activity during the previous 12-month period to redeem points.This policy will go into effect immediately for new members who join the program on October 4, 2021 or later.
- Feb 2018 - BXP1, BXP2, BXP3 Upgrade Certificates can be redeemed electronically, without the need to redeem or submit paper certificates. [URL="https://www.flyertalk.com/forum/29470237-post1150.html"[/url]
- Dec 2015 - Unannounced more-restrictive changes to BXP upgrade certificates implemented. [URL="http://www.flyertalk.com/forum/american-airlines-aadvantage/898180-business-extra-program-master-thread-consolidated.html#post25942133"[/url]
- Nov 2015 - Europe AA Business Extra closed and migrated to AA-BA-IB On Business [URL="http://www.flyertalk.com/forum/american-airlines-aadvantage-combined-airline-program/1715008-aa-ba-ib-europe-business-programme-nov-30-2015-ex-business-extra-europe.html"[/url]
- Oct 2014 - Business Extra Awards may be redeemed for flights on US Airways
- Sep 2013 - Business ExtrAA brand changed to simply Business Extra
- Sep 2012 - Upgrade Awards are no longer restricted to use within 30 days of travel [url=http://www.flyertalk.com/forum/19345217-post394.html[/url]
Key Information
- Promotion Codes - For a current list of Business ExtrAA promotions, see: Business ExtrAA Bonus Offers (consolidated)
- Point Expiration - Business Extra points expire on a rolling basis, two years after the year in which they are earned, on December 31 at midnight U.S. Central Time. Their validity can not be extended.
- Award Redemption - All awards must be redeemed via the Business Extra website. Flight Awards are delivered electronically via email with an Electronic Authorization Number. Upgrade Awards and Admirals Club Day Passes are delivered in paper certificate form via regular mail. Redemption sweeps occur twice per week and expedited delivery is available if you provide your FedEx/UPS account number via email. Gold Status and Admirals Club Membership awards are processed and active in the member's account after approximately one week, with other membership materials delivered in the mail within 4 weeks.
Note: BE awards must be booked on nonstop flights if they are available between your origin and destination.
- Award Inventory Codes - Per Meeting Services, Business Extra Awards book into the following inventory (although there are conflicting reports from mvoight and InsipidMonkey on whether or not this information is accurate for PlanAAhead Awards, for which availability may be significantly less than MileSAAver Award and/or T inventory availability):Award Type Books Into
PlanAAhead - Economy T
PlanAAhead - Business* U
PlanAAhead - First† Z
AAnytime - Economy Y
AAnytime - Business* J
AAnytime - First† F
Upgrade to Business* C
Upgrade to First† A
* = First class cabin on 2-class flights
† = First class cabin on 3-class flights
- Flight Award Reservations - Award Tickets must be booked through AA Meeting Services at 1-800-433-1790 (U.S. and Canada; others contact your local reservations office), and you will need to provide the Reservations Agent with the Electronic Authorization Number from your award certificate. As of Oct 2012, flight awards can be booked without a telephone booking service charge.
- Flight Award Expiration - As published on the Business Extra website, Award Tickets must be booked within one year of redeeming the certificate, and are then valid for one year from booking:
Award ticket must be issued by midnight one year from the original award redemption date. Tickets issued against Business Extra flight awards are then valid for one year from the ticket issue date. - Upgrade Award Reservations - Upgrade Awards may be applied once a reservation is Ticketed by calling AA Meeting Services or using the Business Extra website. Once requested online you will receive an email with a confirmation number and serial numbers for each upgrade certificate requested.
Upgrade Awards carry fare restrictions (excludes B, N, O, Q or S fares). Take careful note of your fare when making a reservation. It is possible to "Upfare" a reservation from the lowest available fare to an BXP-upgrade-eligible fare by placing it on Hold at AA.com, calling AA to request the desired higher fare basis code, then completing the purchase online.
You can specify ITA searches that exclude the ineligible fares as follows:jfk:: aa /f ~bc = b & ~bc = n & ~bc = o & ~bc = q & ~bc = s
(Or you can place everything after the slash directly in the second advanced control box.)
These filters can also be concatenated with other commands, such as maximum duration, separated with a semicolon:jfk:: aa /maxdur 800 ; f ~bc = b & ~bc = n & ~bc = o & ~bc = q & ~bc = s
- Upgrade Award Expiration - Electronic BXP Upgrade Awards are valid for 1 year from redemption. Previously, paper Upgrade Awards were valid thru Jun 30 or Dec 31 of the following year, with the exact date depending on the batch of certificates available at the time of redemption.
- Returning Unused Awards - Points redeemed for awards but not yet applied to a ticket can be returned for no charge by using the 'returns' option in your account options. Points will be reinstated with an expiration date 2 calendar years from reinstatement (i.e., expiring on December 31 two calendar years from reinstatement). For awards already applied to a ticket, you must call Business ExtrAA customer services at 800-457-7072, or email [email protected]. Customers outside the US should use the email.
- Business Extra Account Credit - A Business Extra number can be added to an existing reservation (for example, booked by a third-party travel agent) by calling AA Meeting Services.
A Business Extra number can be added to an existing BA reservation as follows:- Go to www.britishairways.com
- Select 'Manage My Booking' tab
- Follow the instructions to pull up your reservation
- Select the link towards bottom listed under 'Quick Links' 'Add On Business or Business Extra number'
- Add your Business Extra number and check the box to give your consent.
Retroactive credit for completed travel can be requested via the Business Extra website.
- Contact Business Extra
Web home page: https://www.businessextra.com
Booking and Ticketing (Meeting Services desk)
www.aa.com
1-800-433-1790 5:00 a.m. - 12:00 midnight (CT) 7 days a week
Business Extra Customer Service
1-800-457-7072 8:00 a.m. - 5:00 p.m. (CT) Monday - Friday
Fax: 1-817-931-9029
E-mail: [email protected]
Link to aa.com BE contact web form
http://www.aa.com/contactAA/viewEmai...businessExtrAA
Link to BE web contact form
Note: older posts have been archived to ARCHIVE: Business Extra Program master thread (consolidated)
Business Extra ("ExtrAA") Program (master thread)
Mar 26, 2020, 1:03 pm
#1156
Join Date: Mar 2008
Posts: 1,536
Oh wow, that's awesome. I assumed that we had to rebook travel before voucher expired. Redepositing would be great! Do you think the leniency was because they were Anytime awards and not the more restrictive ones?
I wasn't sure what to expect but didn't ask any questions when that was offered.
I wasn't sure what to expect but didn't ask any questions when that was offered.
Thanks!
Apr 3, 2020, 9:44 am
#1159
FlyerTalk Evangelist
Join Date: May 2004
Location: DFW/DAL
Programs: AA Lifetime PLT, AS MVPG, HH Diamond, NCL Platinum Plus, MSC Diamond
Posts: 21,422
Apr 3, 2020, 10:04 am
#1160
Join Date: Sep 2013
Location: ORD
Programs: Once a somebody now a nobody
Posts: 518
Does anyone know how long it usually takes to get a flight credited from BA (on 125 stock)? I requested credit on the 26th and just wondering if it's a couple week process or I should call. I'm assuming everything will take longer due to current conditions but appreciate any recent data points.
Apr 3, 2020, 1:17 pm
#1161
Join Date: Jan 2005
Programs: AA-EXP, LATAM Gold+, BA-Blues
Posts: 720
Does anyone know how long it usually takes to get a flight credited from BA (on 125 stock)? I requested credit on the 26th and just wondering if it's a couple week process or I should call. I'm assuming everything will take longer due to current conditions but appreciate any recent data points.
Same question, but for BA flights (mainline & Comair) on 001 stock.
Apr 3, 2020, 8:03 pm
#1162
Join Date: Jul 2001
Programs: AA EP
Posts: 2,203
This may sound crazy, but for your BA prime flights u have to go to BA.com and enter your BE #. And even crazier, for IB prime flights you have to go to BA.com also. And this whether you have an AA issued ticket or not and have put ur BE number into the reservation.
Apr 3, 2020, 9:47 pm
#1163
Moderator: Hyatt Gold Passport & Star Alliance
Join Date: May 1998
Location: London, UK
Programs: UA-1K 3MM/HY- LT Globalist/BA-GGL/GfL
Posts: 12,095
This may sound crazy, but for your BA prime flights u have to go to BA.com and enter your BE #. And even crazier, for IB prime flights you have to go to BA.com also. And this whether you have an AA issued ticket or not and have put ur BE number into the reservation.
The points post 2-4 weeks after my requests.
Apr 4, 2020, 5:49 am
#1164
Join Date: Feb 2015
Posts: 1,019
My BA flights (BA Stock tickets) did not post for a few days after the flight. Requested points credit via email. Was told it will take 5-8 weeks to post.
Now, it is 8 weeks. Emailed them again...but, no response (they are likely very busy with the global crisis).
Now, it is 8 weeks. Emailed them again...but, no response (they are likely very busy with the global crisis).
Apr 17, 2020, 11:43 am
#1165
Join Date: Mar 2017
Location: USA
Programs: AA Gold, Hyatt Globalist, Hilton Diamond
Posts: 311
Any word on expiring points being extended due to COVID-19?
Apr 17, 2020, 3:01 pm
#1166
Join Date: Feb 2015
Posts: 1,019
The BusinessExtrAA team did reply saying the credit request is still under review.
They also said they have not made decisions about extending the expiry of points. I hope they extend the expiry.
Apr 23, 2020, 9:51 am
#1167
Join Date: Dec 2009
Location: New Orleans (MSY)
Programs: AA EXP, IHG PLT, Hilton Gold, Hyatt Explorist, Amtrak, WN
Posts: 2,617
Hello all,
Need to submit a request for some flights in late 2019, but I do not have the ticket numbers anymore (emails are deleted and PNRs have been expired). Has anyone had luck with calling AA to get ticket numbers, or is this information purged from their systems?
Need to submit a request for some flights in late 2019, but I do not have the ticket numbers anymore (emails are deleted and PNRs have been expired). Has anyone had luck with calling AA to get ticket numbers, or is this information purged from their systems?
Apr 23, 2020, 10:01 am
#1168
Join Date: Nov 2017
Posts: 108
Hello all,
Need to submit a request for some flights in late 2019, but I do not have the ticket numbers anymore (emails are deleted and PNRs have been expired). Has anyone had luck with calling AA to get ticket numbers, or is this information purged from their systems?
Need to submit a request for some flights in late 2019, but I do not have the ticket numbers anymore (emails are deleted and PNRs have been expired). Has anyone had luck with calling AA to get ticket numbers, or is this information purged from their systems?
Apr 24, 2020, 5:46 am
#1169
Join Date: Nov 2017
Location: CLT
Programs: AA EXP, 2 Million Miler
Posts: 822
I would say half, or more than half, of our AA flights, on AA metal, are not posting automatically. My last request, over 4 weeks ago, still has not been processed.
May 8, 2020, 11:45 am
#1170
Join Date: Sep 2014
Location: TPA/DFW/K15
Programs: AA EXP, Mar AMB, HH LT DIA
Posts: 1,653