Originally Posted by
rj123456
Since 90% of the content on this forum is complaints about American it's only fair to point out that my experience was excellent too.
The flight got cancelled and they called me 3 times (and left messages). Since the flight was at the end of the month I procrastinated in getting back to them as I was dreading wating on hold forever. They called me a fourth time offering me a re-routing. I asked if I could cancel the trip, the rep said "sure". A couple of days later 2000 points were credited back to the Business Extraa account with an expiration date of 31 DEC 2022. The entire call was about 2 minutes.
I have never had an issue with getting a refund of miles, points, or dollars when the airline cancels a flight.
It would be nice of BE to extend the lifetime of the points which expire this year.