Last edit by: Prospero
American Airlines Business Extra Program (master thread)
Historical Notes
Key Information
Note: older posts have been archived to ARCHIVE: Business Extra Program master thread (consolidated)
Historical Notes
- October 5th, 2021: New award types introduced: BXL1 for Platinum status and BXP0 to convert Business Extra points to AA miles at a 1:6 rate. New requirement introduced to redeem: Starting January 1, 2023, current members will be required to have three unique travelers and maintain $5,000 in qualifying Business Extra flight activity during the previous 12-month period to redeem points.This policy will go into effect immediately for new members who join the program on October 4, 2021 or later.
- Feb 2018 - BXP1, BXP2, BXP3 Upgrade Certificates can be redeemed electronically, without the need to redeem or submit paper certificates. [URL="https://www.flyertalk.com/forum/29470237-post1150.html"[/url]
- Dec 2015 - Unannounced more-restrictive changes to BXP upgrade certificates implemented. [URL="http://www.flyertalk.com/forum/american-airlines-aadvantage/898180-business-extra-program-master-thread-consolidated.html#post25942133"[/url]
- Nov 2015 - Europe AA Business Extra closed and migrated to AA-BA-IB On Business [URL="http://www.flyertalk.com/forum/american-airlines-aadvantage-combined-airline-program/1715008-aa-ba-ib-europe-business-programme-nov-30-2015-ex-business-extra-europe.html"[/url]
- Oct 2014 - Business Extra Awards may be redeemed for flights on US Airways
- Sep 2013 - Business ExtrAA brand changed to simply Business Extra
- Sep 2012 - Upgrade Awards are no longer restricted to use within 30 days of travel [url=http://www.flyertalk.com/forum/19345217-post394.html[/url]
Key Information
- Promotion Codes - For a current list of Business ExtrAA promotions, see: Business ExtrAA Bonus Offers (consolidated)
- Point Expiration - Business Extra points expire on a rolling basis, two years after the year in which they are earned, on December 31 at midnight U.S. Central Time. Their validity can not be extended.
- Award Redemption - All awards must be redeemed via the Business Extra website. Flight Awards are delivered electronically via email with an Electronic Authorization Number. Upgrade Awards and Admirals Club Day Passes are delivered in paper certificate form via regular mail. Redemption sweeps occur twice per week and expedited delivery is available if you provide your FedEx/UPS account number via email. Gold Status and Admirals Club Membership awards are processed and active in the member's account after approximately one week, with other membership materials delivered in the mail within 4 weeks.
Note: BE awards must be booked on nonstop flights if they are available between your origin and destination.
- Award Inventory Codes - Per Meeting Services, Business Extra Awards book into the following inventory (although there are conflicting reports from mvoight and InsipidMonkey on whether or not this information is accurate for PlanAAhead Awards, for which availability may be significantly less than MileSAAver Award and/or T inventory availability):Award Type Books Into
PlanAAhead - Economy T
PlanAAhead - Business* U
PlanAAhead - First Z
AAnytime - Economy Y
AAnytime - Business* J
AAnytime - First F
Upgrade to Business* C
Upgrade to First A
* = First class cabin on 2-class flights
= First class cabin on 3-class flights
- Flight Award Reservations - Award Tickets must be booked through AA Meeting Services at 1-800-433-1790 (U.S. and Canada; others contact your local reservations office), and you will need to provide the Reservations Agent with the Electronic Authorization Number from your award certificate. As of Oct 2012, flight awards can be booked without a telephone booking service charge.
- Flight Award Expiration - As published on the Business Extra website, Award Tickets must be booked within one year of redeeming the certificate, and are then valid for one year from booking:
Award ticket must be issued by midnight one year from the original award redemption date. Tickets issued against Business Extra flight awards are then valid for one year from the ticket issue date. - Upgrade Award Reservations - Upgrade Awards may be applied once a reservation is Ticketed by calling AA Meeting Services or using the Business Extra website. Once requested online you will receive an email with a confirmation number and serial numbers for each upgrade certificate requested.
Upgrade Awards carry fare restrictions (excludes B, N, O, Q or S fares). Take careful note of your fare when making a reservation. It is possible to "Upfare" a reservation from the lowest available fare to an BXP-upgrade-eligible fare by placing it on Hold at AA.com, calling AA to request the desired higher fare basis code, then completing the purchase online.
You can specify ITA searches that exclude the ineligible fares as follows:jfk:: aa /f ~bc = b & ~bc = n & ~bc = o & ~bc = q & ~bc = s
(Or you can place everything after the slash directly in the second advanced control box.)
These filters can also be concatenated with other commands, such as maximum duration, separated with a semicolon:jfk:: aa /maxdur 800 ; f ~bc = b & ~bc = n & ~bc = o & ~bc = q & ~bc = s
- Upgrade Award Expiration - Electronic BXP Upgrade Awards are valid for 1 year from redemption. Previously, paper Upgrade Awards were valid thru Jun 30 or Dec 31 of the following year, with the exact date depending on the batch of certificates available at the time of redemption.
- Returning Unused Awards - Points redeemed for awards but not yet applied to a ticket can be returned for no charge by using the 'returns' option in your account options. Points will be reinstated with an expiration date 2 calendar years from reinstatement (i.e., expiring on December 31 two calendar years from reinstatement). For awards already applied to a ticket, you must call Business ExtrAA customer services at 800-457-7072, or email [email protected]. Customers outside the US should use the email.
- Business Extra Account Credit - A Business Extra number can be added to an existing reservation (for example, booked by a third-party travel agent) by calling AA Meeting Services.
A Business Extra number can be added to an existing BA reservation as follows:- Go to www.britishairways.com
- Select 'Manage My Booking' tab
- Follow the instructions to pull up your reservation
- Select the link towards bottom listed under 'Quick Links' 'Add On Business or Business Extra number'
- Add your Business Extra number and check the box to give your consent.
Retroactive credit for completed travel can be requested via the Business Extra website.
- Contact Business Extra
Web home page: https://www.businessextra.com
Booking and Ticketing (Meeting Services desk)
www.aa.com
1-800-433-1790 5:00 a.m. - 12:00 midnight (CT) 7 days a week
Business Extra Customer Service
1-800-457-7072 8:00 a.m. - 5:00 p.m. (CT) Monday - Friday
Fax: 1-817-931-9029
E-mail: [email protected]
Link to aa.com BE contact web form
http://www.aa.com/contactAA/viewEmai...businessExtrAA
Link to BE web contact form
Note: older posts have been archived to ARCHIVE: Business Extra Program master thread (consolidated)
Business Extra ("ExtrAA") Program (master thread)
#601



Join Date: Sep 2002
Location: Thousand Oaks, Ca., USA
Programs: AA Lifetime Plat; Bonvoy Titanium Lifetime Elite;Hyatt Globalist; HHonors Diamond; United Silver
Posts: 9,951
Last week, I'm flying with a colleague of mine who is either Plat or PP and he was using one of our BXP1 certs. I was speaking to an agent in the lounge and I commented about how far down the list he was for the upgrade so she looked up the list and showed him basically dead last behind even golds trying to up upgrade.. She could not figure it out and even asked another agent for help who also could not help. At the gate, I asked the agent again and she could not fix it either so I suggested get rid of the upgrade cert and use the stickers in my account. The system would not let her remove the cert information so he remained at the bottom of the list. In this case it did not matter as no one was cleared into first. Any ideas if this is a bug in the system or the way it is supposed to be? The agent in the lounge showed me the screen listing him below UPG1's, UPG2, as BX.
I plan on contacting BE on Monday and see what they say, but just curious if anyone here has any experience with this.
I plan on contacting BE on Monday and see what they say, but just curious if anyone here has any experience with this.
Anyone else have recent experience with clearing BXP1s from waitlist or gate? I was hoping that it might improve from previously reports of it being unreliable, but it seems to still be an issue.
#602
FlyerTalk Evangelist




Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 15,178
I usually redeem for Business class AA Anytime BX6E from North America to LHR. The taxes are usually $2xx round trip.
This time I am redeeming for a Business class partner award BP03 (North America to Europe).
I'm flying AA metal from USA to LHR, and BA from LHR to TLS. The taxes were over $1100 round trip.
Does using a partner award charge BA YQ on the AA transatlantic flight, even though it is AA metal? The AA flights are booked as AA (not BA codeshare), and the BA flight is also direct BA (not AA codeshare).
This time I am redeeming for a Business class partner award BP03 (North America to Europe).
I'm flying AA metal from USA to LHR, and BA from LHR to TLS. The taxes were over $1100 round trip.
Does using a partner award charge BA YQ on the AA transatlantic flight, even though it is AA metal? The AA flights are booked as AA (not BA codeshare), and the BA flight is also direct BA (not AA codeshare).
Looking at aa.com, a dummy award booking in business using AA to LHR then BA to TLS comes back with $165 in taxes/fees round trip. Have you already booked it? I would for sure call back to get the taxes recalculated and a refund if you've already booked it.
Whenever I book BE awards, I always put the flights on hold at aa.com then call Meeting Services to have it ticketed as a BE award. That way there's no question as to the flights, taxes, etc.
#603




Join Date: Mar 2012
Posts: 1,001
hi guys, anyone know if I redeem for AA Gold for 3200 points, how long will it last? Would it be thru end of January of the following year? Thanks
Nevermind, I see it on the website. It follows the same rules as a status match, if issued after July 01, is good until end of January of the year after next.
Nevermind, I see it on the website. It follows the same rules as a status match, if issued after July 01, is good until end of January of the year after next.
#604


Join Date: Aug 2008
Location: HND
Programs: AA EXP, UA 1K
Posts: 1,237
hi guys, anyone know if I redeem for AA Gold for 3200 points, how long will it last? Would it be thru end of January of the following year? Thanks
Nevermind, I see it on the website. It follows the same rules as a status match, if issued after July 01, is good until end of January of the year after next.
Nevermind, I see it on the website. It follows the same rules as a status match, if issued after July 01, is good until end of January of the year after next.
#605



Join Date: Jul 2004
Location: Live: IWI; Work: DCA/Everywhere; Play: LAS/SJU/MLE
Programs: AA EXP, DL PM, Hyatt Glob, Marriott Ambassador/LTP, Nat'l Exec Elite, LEYE Gold
Posts: 7,458
Thanks to promos and a fair bit of flying, and despite my use of BXP1s when I can, I have amassed about 10,000 BE points. Which means that, if I wanted to, I could redeem them for a Flagship Dining adventure on something like DCA-MIA-JFK-LAX-HKG, roundtrip (and there is surprisingly enough availability to make this happen). I'd just be doing it for fun, to spend a couple days in HKG and to go flying because I like to fly.
Which raises the question whether spending 10,000 points on an F rt is a "worse" use of points than saving them for BXP1 (and maybe BXP3) redemptions. So I did some math to see how I'd value the points at each redemption level:
15 x BXP1 (650 each, 9750 points). Ordinarily a BXP1 replaces a 15k + $75 upgrade award. Let's say I value miles at 1.8 cents each, that's $270 + $75 = $345, times 15 = $5,175. Caveats = I might not have occasion to use 15 BXP1s (but my earliest expiring points are 12/31/2019, so who knows); BXP1s require higher fare buckets and are only good for one segment (but I typically use them on J-->F transcons, so that doesn't matter). The $345 valuation seems a bit high... I'd certainly pay this to go Y-->J on a transcon or to confirm various other "important" upgrades, but only rarely would I pay $345 for J-->F on a transcon. I would peg the value of a BXP1, subjectively, at around $250 for me. But I'll stick with $345 (and $5,175 total) for the purpose of comparison.
or
3 x BXP3 (3100 each, 9300 points) + 1 x BXP1. Ordinarily a BXP3 replaces an SWU or a 25k + $350 upgrade award, so $800 per my valuation (which seems about right, I'd usually pay $800 cash for an upgrade subject to the same terms as an SWU is). So $800 x 3 = $2400, plus $345 = $2775. Clearly, I don't value BXP3s as being worth effectively 5 times a BXP1. Which probably explains why I've never redeemed for one!
or
1 x BX7C (10,000 points). This replaces two 110,000-mile US-Asia 2 F awards, so 220,000 * .018 = $3,960 per my valuation (which again seems about right). This is obviously more than my BXP3 valuation but less than my BXP1 valuation.
Despite the above math, I'm still inclined to redeem for the BX7C because of (1) the appeal of taking the fun trip, (2) the fact that I don't personally value the one-segment upgrade at $345, (3) holding onto 10,000 points seems like begging to incur devaluation risk--I'm much more inclined to earn and burn generally, especially when future travel plans are uncertain (who knows whether my schedule will continue to allow impromptu trips to HKG), and (4) I don't have a foreseeable use for 15 BXP1s (nor is there any other redemption that I would find more valuable, I don't think).
Anyone think I'm missing something?
Which raises the question whether spending 10,000 points on an F rt is a "worse" use of points than saving them for BXP1 (and maybe BXP3) redemptions. So I did some math to see how I'd value the points at each redemption level:
15 x BXP1 (650 each, 9750 points). Ordinarily a BXP1 replaces a 15k + $75 upgrade award. Let's say I value miles at 1.8 cents each, that's $270 + $75 = $345, times 15 = $5,175. Caveats = I might not have occasion to use 15 BXP1s (but my earliest expiring points are 12/31/2019, so who knows); BXP1s require higher fare buckets and are only good for one segment (but I typically use them on J-->F transcons, so that doesn't matter). The $345 valuation seems a bit high... I'd certainly pay this to go Y-->J on a transcon or to confirm various other "important" upgrades, but only rarely would I pay $345 for J-->F on a transcon. I would peg the value of a BXP1, subjectively, at around $250 for me. But I'll stick with $345 (and $5,175 total) for the purpose of comparison.
or
3 x BXP3 (3100 each, 9300 points) + 1 x BXP1. Ordinarily a BXP3 replaces an SWU or a 25k + $350 upgrade award, so $800 per my valuation (which seems about right, I'd usually pay $800 cash for an upgrade subject to the same terms as an SWU is). So $800 x 3 = $2400, plus $345 = $2775. Clearly, I don't value BXP3s as being worth effectively 5 times a BXP1. Which probably explains why I've never redeemed for one!
or
1 x BX7C (10,000 points). This replaces two 110,000-mile US-Asia 2 F awards, so 220,000 * .018 = $3,960 per my valuation (which again seems about right). This is obviously more than my BXP3 valuation but less than my BXP1 valuation.
Despite the above math, I'm still inclined to redeem for the BX7C because of (1) the appeal of taking the fun trip, (2) the fact that I don't personally value the one-segment upgrade at $345, (3) holding onto 10,000 points seems like begging to incur devaluation risk--I'm much more inclined to earn and burn generally, especially when future travel plans are uncertain (who knows whether my schedule will continue to allow impromptu trips to HKG), and (4) I don't have a foreseeable use for 15 BXP1s (nor is there any other redemption that I would find more valuable, I don't think).
Anyone think I'm missing something?
#606
Join Date: Jul 2003
Location: SAO & NYC
Programs: AA EXP (2 MM)
Posts: 303
It's all relative...
Thanks to promos and a fair bit of flying, and despite my use of BXP1s when I can, I have amassed about 10,000 BE points. Which means that, if I wanted to, I could redeem them for a Flagship Dining adventure on something like DCA-MIA-JFK-LAX-HKG, roundtrip (and there is surprisingly enough availability to make this happen). I'd just be doing it for fun, to spend a couple days in HKG and to go flying because I like to fly.
Which raises the question whether spending 10,000 points on an F rt is a "worse" use of points than saving them for BXP1 (and maybe BXP3) redemptions. So I did some math to see how I'd value the points at each redemption level:
15 x BXP1 (650 each, 9750 points). Ordinarily a BXP1 replaces a 15k + $75 upgrade award. Let's say I value miles at 1.8 cents each, that's $270 + $75 = $345, times 15 = $5,175. Caveats = I might not have occasion to use 15 BXP1s (but my earliest expiring points are 12/31/2019, so who knows); BXP1s require higher fare buckets and are only good for one segment (but I typically use them on J-->F transcons, so that doesn't matter). The $345 valuation seems a bit high... I'd certainly pay this to go Y-->J on a transcon or to confirm various other "important" upgrades, but only rarely would I pay $345 for J-->F on a transcon. I would peg the value of a BXP1, subjectively, at around $250 for me. But I'll stick with $345 (and $5,175 total) for the purpose of comparison.
or
3 x BXP3 (3100 each, 9300 points) + 1 x BXP1. Ordinarily a BXP3 replaces an SWU or a 25k + $350 upgrade award, so $800 per my valuation (which seems about right, I'd usually pay $800 cash for an upgrade subject to the same terms as an SWU is). So $800 x 3 = $2400, plus $345 = $2775. Clearly, I don't value BXP3s as being worth effectively 5 times a BXP1. Which probably explains why I've never redeemed for one!
or
1 x BX7C (10,000 points). This replaces two 110,000-mile US-Asia 2 F awards, so 220,000 * .018 = $3,960 per my valuation (which again seems about right). This is obviously more than my BXP3 valuation but less than my BXP1 valuation.
Despite the above math, I'm still inclined to redeem for the BX7C because of (1) the appeal of taking the fun trip, (2) the fact that I don't personally value the one-segment upgrade at $345, (3) holding onto 10,000 points seems like begging to incur devaluation risk--I'm much more inclined to earn and burn generally, especially when future travel plans are uncertain (who knows whether my schedule will continue to allow impromptu trips to HKG), and (4) I don't have a foreseeable use for 15 BXP1s (nor is there any other redemption that I would find more valuable, I don't think).
Anyone think I'm missing something?
Which raises the question whether spending 10,000 points on an F rt is a "worse" use of points than saving them for BXP1 (and maybe BXP3) redemptions. So I did some math to see how I'd value the points at each redemption level:
15 x BXP1 (650 each, 9750 points). Ordinarily a BXP1 replaces a 15k + $75 upgrade award. Let's say I value miles at 1.8 cents each, that's $270 + $75 = $345, times 15 = $5,175. Caveats = I might not have occasion to use 15 BXP1s (but my earliest expiring points are 12/31/2019, so who knows); BXP1s require higher fare buckets and are only good for one segment (but I typically use them on J-->F transcons, so that doesn't matter). The $345 valuation seems a bit high... I'd certainly pay this to go Y-->J on a transcon or to confirm various other "important" upgrades, but only rarely would I pay $345 for J-->F on a transcon. I would peg the value of a BXP1, subjectively, at around $250 for me. But I'll stick with $345 (and $5,175 total) for the purpose of comparison.
or
3 x BXP3 (3100 each, 9300 points) + 1 x BXP1. Ordinarily a BXP3 replaces an SWU or a 25k + $350 upgrade award, so $800 per my valuation (which seems about right, I'd usually pay $800 cash for an upgrade subject to the same terms as an SWU is). So $800 x 3 = $2400, plus $345 = $2775. Clearly, I don't value BXP3s as being worth effectively 5 times a BXP1. Which probably explains why I've never redeemed for one!
or
1 x BX7C (10,000 points). This replaces two 110,000-mile US-Asia 2 F awards, so 220,000 * .018 = $3,960 per my valuation (which again seems about right). This is obviously more than my BXP3 valuation but less than my BXP1 valuation.
Despite the above math, I'm still inclined to redeem for the BX7C because of (1) the appeal of taking the fun trip, (2) the fact that I don't personally value the one-segment upgrade at $345, (3) holding onto 10,000 points seems like begging to incur devaluation risk--I'm much more inclined to earn and burn generally, especially when future travel plans are uncertain (who knows whether my schedule will continue to allow impromptu trips to HKG), and (4) I don't have a foreseeable use for 15 BXP1s (nor is there any other redemption that I would find more valuable, I don't think).
Anyone think I'm missing something?
#607
FlyerTalk Evangelist


Join Date: May 2001
Location: MSY; 2-time FT Fantasy Football Champ, now in recovery.
Programs: AA lifetime GLD; UA Silver; Marriott LTTE; IHG Plat,
Posts: 14,813
My monthly summary email today contained this:
It really was a quick survey, asking what sort of communication content from Business Extra I find most valuable. So happy to get the extra free 500 points.
I'm not sure if this was targeted or not, but those of you who normally don't bother reading these emails, may want to take a closer look now.
We invite you to participate in our survey designed to help us better understand what you find valuable in an account summary. It will take approximately 2 minutes, and you have until 8/31/2018 to submit your responses.
For your time, we'll deposit 500 points into your account, simply provide your account number at the end of the survey.
For your time, we'll deposit 500 points into your account, simply provide your account number at the end of the survey.
I'm not sure if this was targeted or not, but those of you who normally don't bother reading these emails, may want to take a closer look now.
#608
FlyerTalk Evangelist


Join Date: Jul 2002
Location: Still going through ORD security when boarding has already started
Programs: AA EXP, UA Silver, HH Gold, Bonvoy Gold, IHG Plat, Hyatt Disco, Reno Air MEGA Platinum
Posts: 10,321
My monthly summary email today contained this:
It really was a quick survey, asking what sort of communication content from Business Extra I find most valuable. So happy to get the extra free 500 points.
I'm not sure if this was targeted or not, but those of you who normally don't bother reading these emails, may want to take a closer look now.
It really was a quick survey, asking what sort of communication content from Business Extra I find most valuable. So happy to get the extra free 500 points.
I'm not sure if this was targeted or not, but those of you who normally don't bother reading these emails, may want to take a closer look now.
#609
FlyerTalk Evangelist
Join Date: May 2004
Location: DFW/DAL
Programs: AA Lifetime PLT, AS MVPG, HH Diamond, NCL Platinum Plus, MSC Diamond
Posts: 21,424
#610




Join Date: Mar 2008
Posts: 2,023
My monthly summary email today contained this:
It really was a quick survey, asking what sort of communication content from Business Extra I find most valuable. So happy to get the extra free 500 points.
I'm not sure if this was targeted or not, but those of you who normally don't bother reading these emails, may want to take a closer look now.
It really was a quick survey, asking what sort of communication content from Business Extra I find most valuable. So happy to get the extra free 500 points.
I'm not sure if this was targeted or not, but those of you who normally don't bother reading these emails, may want to take a closer look now.
#612



Join Date: Sep 2002
Location: Thousand Oaks, Ca., USA
Programs: AA Lifetime Plat; Bonvoy Titanium Lifetime Elite;Hyatt Globalist; HHonors Diamond; United Silver
Posts: 9,951
How is the returned fee waiver for Exp figured on a BXP1. The owner of the account (my wife) has no status. I'm the one who uses them. Did I make an error in setting it up in my wife's name instead of mine?
#613



Join Date: Jul 2004
Location: Live: IWI; Work: DCA/Everywhere; Play: LAS/SJU/MLE
Programs: AA EXP, DL PM, Hyatt Glob, Marriott Ambassador/LTP, Nat'l Exec Elite, LEYE Gold
Posts: 7,458
If it's electronic then presumably it has been attached to a reservation? If it's attached to your reservation and you're an EXP, I imagine you might get traction calling to return without a fee. Not sure there are data points since the changeover to electronic. Maybe they'll base it on the account owner like with miles, but maybe not.
#614


Join Date: Sep 2005
Posts: 2,738
My monthly summary email today contained this:
It really was a quick survey, asking what sort of communication content from Business Extra I find most valuable. So happy to get the extra free 500 points.
I'm not sure if this was targeted or not, but those of you who normally don't bother reading these emails, may want to take a closer look now.
It really was a quick survey, asking what sort of communication content from Business Extra I find most valuable. So happy to get the extra free 500 points.
I'm not sure if this was targeted or not, but those of you who normally don't bother reading these emails, may want to take a closer look now.
#615
Moderator: Hyatt Gold Passport & Star Alliance




Join Date: May 1998
Location: London, UK
Programs: UA-1K 3MM/HY- LT Globalist/BA-GGLfL
Posts: 12,761




