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Business Extra ("ExtrAA") Program (master thread)

Business Extra ("ExtrAA") Program (master thread)

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Old Dec 27, 18, 12:22 am   -   Wikipost
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American Airlines Business Extra® Program (master thread)

Historical Notes
  • Feb 2018 - BXP1, BXP2, BXP3 Upgrade Certificates can be redeemed electronically, without the need to redeem or submit paper certificates. [POST]
  • Dec 2015 - Unannounced more-restrictive changes to BXP upgrade certificates implemented. [POST]
  • Nov 2015 - Europe AA Business Extra closed and migrated to AA-BA-IB On Business [POST]
  • Oct 2014 - Business Extra Awards may be redeemed for flights on US Airways
  • Sep 2013 - Business ExtrAA brand changed to simply Business Extra
  • Sep 2012 - Upgrade Awards are no longer restricted to use within 30 days of travel [POST]

Key Information
  • Promotion Codes - For a current list of Business ExtrAA promotions, see: Business ExtrAA Bonus Offers (consolidated)

  • Point Expiration - Business Extra points expire on a rolling basis, two years after the year in which they are earned, on December 31 at midnight U.S. Central Time. Their validity can not be extended.

  • Award Redemption - All awards must be redeemed via the Business Extra website. Flight Awards are delivered electronically via email with an Electronic Authorization Number. Upgrade Awards and Admirals Club Day Passes are delivered in paper certificate form via regular mail. Redemption sweeps occur twice per week and expedited delivery is available if you provide your FedEx/UPS account number via email. Gold Status and Admirals Club Membership awards are processed and active in the member's account after approximately one week, with other membership materials delivered in the mail within 4 weeks.

    Note: BE awards must be booked on nonstop flights if they are available between your origin and destination.

  • Award Inventory Codes - Per Meeting Services, Business Extra Awards book into the following inventory (although there are conflicting reports from mvoight and InsipidMonkey on whether or not this information is accurate for PlanAAhead Awards, for which availability may be significantly less than MileSAAver Award and/or T inventory availability):
    Award Type Books Into
    PlanAAhead - Economy T
    PlanAAhead - Business* U
    PlanAAhead - First† Z

    AAnytime - Economy Y
    AAnytime - Business* J
    AAnytime - First† F

    Upgrade to Business* C
    Upgrade to First† A

    * = First class cabin on 2-class flights
    † = First class cabin on 3-class flights
  • Flight Award Reservations - Award Tickets must be booked through AA Meeting Services at 1-800-433-1790 (U.S. and Canada; others contact your local reservations office), and you will need to provide the Reservations Agent with the Electronic Authorization Number from your award certificate. As of Oct 2012, flight awards can be booked without a telephone booking service charge.

  • Flight Award Expiration - As published on the Business Extra website, Award Tickets must be booked within one year of redeeming the certificate, and are then valid for one year from booking:

    Award ticket must be issued by midnight one year from the original award redemption date. Tickets issued against Business Extra flight awards are then valid for one year from the ticket issue date.
  • Upgrade Award Reservations - Upgrade Awards may be applied once a reservation is Ticketed by calling AA Meeting Services; you do not need to have the upgrade certificate in hand in order to request the upgrade. However, for paper certificates, the original MUST be presented at the airport on the date of travel in order to check in. This will become moot as remaining paper certificates expire are are used up following the transition to electronic certificates in Feb 2018.

    Upgrade Awards carry fare restrictions (excludes B, N, O, Q or S fares). Take careful note of your fare when making a reservation. It is possible to "Upfare" a reservation from the lowest available fare to an BXP-upgrade-eligible fare by placing it on Hold at AA.com, calling AA to request the desired higher fare basis code, then completing the purchase online.

    You can specify ITA searches that exclude the ineligible fares as follows:
    jfk:: aa /f ~bc = b & ~bc = n & ~bc = o & ~bc = q & ~bc = s
    (Or you can place everything after the slash directly in the second advanced control box.)

    These filters can also be concatenated with other commands, such as maximum duration, separated with a semicolon:
    jfk:: aa /maxdur 800 ; f ~bc = b & ~bc = n & ~bc = o & ~bc = q & ~bc = s
  • Upgrade Award Expiration - Electronic BXP Upgrade Awards are valid for 1 year from redemption. Previously, paper Upgrade Awards were valid thru Jun 30 or Dec 31 of the following year, with the exact date depending on the batch of certificates available at the time of redemption.

  • Returning Unused Awards - Electronic Flight Awards may be returned free of charge within 5 calendar days of redemption. All other unused awards may be returned for a $150 fee (waived for AAdvantage Executive Platinum members) and points will be reinstated with the original expiration dates. Thus, this method cannot be used to extend the life of expiring points.

  • Business Extra Account Credit - A Business Extra number can be added to an existing reservation (for example, booked by a third-party travel agent) by calling AA Meeting Services.

    A Business Extra number can be added to an existing BA reservation as follows:
    1. Go to www.britishairways.com
    2. Select 'Manage My Booking' tab
    3. Follow the instructions to pull up your reservation
    4. Select the link towards bottom listed under 'Quick Links' 'Add On Business or Business Extra number'
    5. Add your Business Extra number and check the box to give your consent.

    Retroactive credit for completed travel can be requested via the Business Extra website.

  • Contact Business Extra

    Web home page: https://www.businessextra.com

    Booking and Ticketing (Meeting Services desk)
    www.aa.com
    1-800-433-1790 5:00 a.m. - 12:00 midnight (CT) 7 days a week

    Business Extra Customer Service
    1-800-457-7072 8:00 a.m. - 5:00 p.m. (CT) Monday - Friday
    Fax: 1-817-931-9029
    E-mail: [email protected]

    Link to aa.com BE contact web form
    http://www.aa.com/contactAA/viewEmai...businessExtrAA

    Link to BE web contact form

Note: older posts have been archived to ARCHIVE: Business Extra Program master thread (consolidated)
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Old Aug 24, 18, 9:38 am
  #646  
 
Join Date: Aug 2017
Programs: AA EXP, United Silver
Posts: 155
Originally Posted by DMPHL View Post
Correct. Any Business Extra redemption tickets as award travel (same as using miles), and is ineligible for use of upgrade instruments.

Do EXP get upgrades on the domestic segments?
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Old Aug 24, 18, 2:10 pm
  #647  
 
Join Date: Jul 2004
Location: DCA
Programs: AA EXP, UA Silver, Hyatt Diamond, M/SPG Plat Prem, National Exec Elite, mlife platinum
Posts: 3,467
Originally Posted by Daniel Solis View Post
Do EXP get upgrades on the domestic segments?
yes, as does a non-EXP companion (ie, sticker upgrades work like with regular awards, in my experience)
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Old Aug 24, 18, 9:09 pm
  #648  
 
Join Date: Jan 2004
Location: The Great Southwest
Programs: AA-PLT, Hilton-DIA
Posts: 356
I redeemed and ticketed a BE award (Domestic RT Biz - BX1B) 10 months ago for flights last week, but needed to cancel the day before the flight - so now I have the value stored in my unused ticket number - and not business extraa points back in my account.

When rebooking, do I need to keep the same origin/destination, or may I book any domestic city pair - non transcon - where U space is available?
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Old Aug 25, 18, 7:00 am
  #649  
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Join Date: Sep 1999
Location: Toronto, Ontario, Canada
Programs: OWEmerald; STARGold; SPGPlat; PCPlat/Amb; HiltonDiamond; CarlsonGold; A|ClubPat; AirMilesGold
Posts: 37,949
Originally Posted by azcoyote View Post
I redeemed and ticketed a BE award (Domestic RT Biz - BX1B) 10 months ago for flights last week, but needed to cancel the day before the flight - so now I have the value stored in my unused ticket number - and not business extraa points back in my account.

When rebooking, do I need to keep the same origin/destination, or may I book any domestic city pair - non transcon - where U space is available?
You should be able to rebook any itinerary within the zone covered by the original redemption. I've done this in the past, routing need not be the same. However, I would confirm the validity date on your "open" ticket. It may be a year from when you drew the original award/had the original booking made and ticket issued, and not a year from the date of your cancellation.
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Old Aug 25, 18, 3:09 pm
  #650  
 
Join Date: Jul 2017
Location: NYC/BOS
Programs: AA Platinum, Marriott Bonvoy Gold
Posts: 53
Anyone having trouble logging in to Business Extraa acount?
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Old Aug 25, 18, 4:20 pm
  #651  
 
Join Date: Nov 2014
Posts: 98
Originally Posted by kjm12898 View Post
Anyone having trouble logging in to Business Extraa acount?
Having the same issue. I thought it was just me and sent them an email that they won’t see until Monday.
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Old Aug 25, 18, 4:26 pm
  #652  
 
Join Date: Jul 2017
Location: NYC/BOS
Programs: AA Platinum, Marriott Bonvoy Gold
Posts: 53
Originally Posted by rumboj View Post


Having the same issue. I thought it was just me and sent them an email that they won’t see until Monday.
Ok, glad it isn't just me. Very weird the message I get though- 'We're having trouble logging you in. To resolve the issue, please contact American"
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Old Sep 6, 18, 12:51 pm
  #653  
 
Join Date: Dec 2010
Programs: IHG Spire Ambassador, HHonors Diamond, hold AA, UA, BA, AMEX points
Posts: 1,332
New to the program and attempting to use a BXP1. Holding a domestic reservation in L and flight shows J5, D5, I2. AAgent says no BXP1 space available.

Should I just run a search on EF looking for C as the wiki indicates and ignore all other booking codes?

I assume with no status, BXP1 is the lowest priority for clearing?
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Old Sep 6, 18, 2:00 pm
  #654  
 
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 5,017
Originally Posted by saaveraward View Post
New to the program and attempting to use a BXP1. Holding a domestic reservation in L and flight shows J5, D5, I2. AAgent says no BXP1 space available.

Should I just run a search on EF looking for C as the wiki indicates and ignore all other booking codes?

I assume with no status, BXP1 is the lowest priority for clearing?
Yes, BE upgrades need C space, just like miles/copay and SWUs.

With no status, you're behind all other members with status who are trying to upgrade with miles/copay or SWUs (or BE certs). Depending on the route it could be very tough or no problem.
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Old Sep 6, 18, 2:39 pm
  #655  
 
Join Date: Dec 2010
Programs: IHG Spire Ambassador, HHonors Diamond, hold AA, UA, BA, AMEX points
Posts: 1,332
Originally Posted by JJeffrey View Post
Yes, BE upgrades need C space, just like miles/copay and SWUs.

With no status, you're behind all other members with status who are trying to upgrade with miles/copay or SWUs (or BE certs). Depending on the route it could be very tough or no problem.
Thank you. But if C is available, I will be confirmed at the time the certificate is attached to the ticket and not wait listed. Correct?
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Old Sep 6, 18, 9:19 pm
  #656  
 
Join Date: Jul 2004
Location: DCA
Programs: AA EXP, UA Silver, Hyatt Diamond, M/SPG Plat Prem, National Exec Elite, mlife platinum
Posts: 3,467
Originally Posted by saaveraward View Post
Thank you. But if C is available, I will be confirmed at the time the certificate is attached to the ticket and not wait listed. Correct?
Correct.
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Old Sep 7, 18, 11:23 am
  #657  
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Join Date: May 2004
Location: DFW/DAL
Programs: AA Lifetime PLT, AS MVPG, HH Diamond, NCL Platinum Plus
Posts: 18,779
Originally Posted by platbrownguy View Post
Looks like it's not so bleak; this was in today's newsletter thing:
Looks like it's not so bleak; this was in today's newsletter thing:

"Quote:
If you've already completed the survey, we appreciate you taking the time to share your thoughts. Your feedback is incredibly valuable and will help guide us as we look for ways to improve our program. Your 500 bonus points will be posted by September 7, 2018."

Hey, that's today.. None yet.............
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Old Sep 7, 18, 11:25 am
  #658  
 
Join Date: May 2011
Location: DFW
Programs: AA EXP, LT Gold
Posts: 2,682
No 500 bonus points for me yet, either.

...and I am 300 away from a BXP3, which I could really use for a trip coming up in October. Gah.
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Old Sep 7, 18, 6:25 pm
  #659  
 
Join Date: Feb 2004
Location: Washington, D.C.
Posts: 351
Check your accounts. 500 points posted to my account sometime this afternoon.
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Old Sep 7, 18, 7:22 pm
  #660  
 
Join Date: Jul 2004
Location: DCA
Programs: AA EXP, UA Silver, Hyatt Diamond, M/SPG Plat Prem, National Exec Elite, mlife platinum
Posts: 3,467
Mine posted. This is consistent with my general hunch that a lot of Business Extra stuff has to be processed or entered or at least approved manually, and someone probably hit the button this afternoon.
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