Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > American Airlines | AAdvantage
Reload this Page >

Business Extra ("ExtrAA") Program (master thread)

Business Extra ("ExtrAA") Program (master thread)

    Hide Wikipost
Old Apr 2, 19, 7:58 pm   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: dstan
Wiki Link
American Airlines Business Extra® Program (master thread)

Historical Notes
  • Feb 2018 - BXP1, BXP2, BXP3 Upgrade Certificates can be redeemed electronically, without the need to redeem or submit paper certificates. [POST]
  • Dec 2015 - Unannounced more-restrictive changes to BXP upgrade certificates implemented. [POST]
  • Nov 2015 - Europe AA Business Extra closed and migrated to AA-BA-IB On Business [POST]
  • Oct 2014 - Business Extra Awards may be redeemed for flights on US Airways
  • Sep 2013 - Business ExtrAA brand changed to simply Business Extra
  • Sep 2012 - Upgrade Awards are no longer restricted to use within 30 days of travel [POST]

Key Information
  • Promotion Codes - For a current list of Business ExtrAA promotions, see: Business ExtrAA Bonus Offers (consolidated)

  • Point Expiration - Business Extra points expire on a rolling basis, two years after the year in which they are earned, on December 31 at midnight U.S. Central Time. Their validity can not be extended.

  • Award Redemption - All awards must be redeemed via the Business Extra website. Flight Awards are delivered electronically via email with an Electronic Authorization Number. Upgrade Awards and Admirals Club Day Passes are delivered in paper certificate form via regular mail. Redemption sweeps occur twice per week and expedited delivery is available if you provide your FedEx/UPS account number via email. Gold Status and Admirals Club Membership awards are processed and active in the member's account after approximately one week, with other membership materials delivered in the mail within 4 weeks.

    Note: BE awards must be booked on nonstop flights if they are available between your origin and destination.

  • Award Inventory Codes - Per Meeting Services, Business Extra Awards book into the following inventory (although there are conflicting reports from mvoight and InsipidMonkey on whether or not this information is accurate for PlanAAhead Awards, for which availability may be significantly less than MileSAAver Award and/or T inventory availability):
    Award Type Books Into
    PlanAAhead - Economy T
    PlanAAhead - Business* U
    PlanAAhead - First† Z

    AAnytime - Economy Y
    AAnytime - Business* J
    AAnytime - First† F

    Upgrade to Business* C
    Upgrade to First† A

    * = First class cabin on 2-class flights
    † = First class cabin on 3-class flights
  • Flight Award Reservations - Award Tickets must be booked through AA Meeting Services at 1-800-433-1790 (U.S. and Canada; others contact your local reservations office), and you will need to provide the Reservations Agent with the Electronic Authorization Number from your award certificate. As of Oct 2012, flight awards can be booked without a telephone booking service charge.

  • Flight Award Expiration - As published on the Business Extra website, Award Tickets must be booked within one year of redeeming the certificate, and are then valid for one year from booking:

    Award ticket must be issued by midnight one year from the original award redemption date. Tickets issued against Business Extra flight awards are then valid for one year from the ticket issue date.
  • Upgrade Award Reservations - Upgrade Awards may be applied once a reservation is Ticketed by calling AA Meeting Services; you do not need to have the upgrade certificate in hand in order to request the upgrade. However, for paper certificates, the original MUST be presented at the airport on the date of travel in order to check in. This will become moot as remaining paper certificates expire are are used up following the transition to electronic certificates in Feb 2018.

    Upgrade Awards carry fare restrictions (excludes B, N, O, Q or S fares). Take careful note of your fare when making a reservation. It is possible to "Upfare" a reservation from the lowest available fare to an BXP-upgrade-eligible fare by placing it on Hold at AA.com, calling AA to request the desired higher fare basis code, then completing the purchase online.

    You can specify ITA searches that exclude the ineligible fares as follows:
    jfk:: aa /f ~bc = b & ~bc = n & ~bc = o & ~bc = q & ~bc = s
    (Or you can place everything after the slash directly in the second advanced control box.)

    These filters can also be concatenated with other commands, such as maximum duration, separated with a semicolon:
    jfk:: aa /maxdur 800 ; f ~bc = b & ~bc = n & ~bc = o & ~bc = q & ~bc = s
  • Upgrade Award Expiration - Electronic BXP Upgrade Awards are valid for 1 year from redemption. Previously, paper Upgrade Awards were valid thru Jun 30 or Dec 31 of the following year, with the exact date depending on the batch of certificates available at the time of redemption.

  • Returning Unused Awards - Electronic Flight Awards may be returned free of charge within 5 calendar days of redemption. All other unused awards may be returned for a $150 fee (waived for AAdvantage Executive Platinum members) and points will be reinstated with the original expiration dates. Thus, this method cannot be used to extend the life of expiring points.

  • Business Extra Account Credit - A Business Extra number can be added to an existing reservation (for example, booked by a third-party travel agent) by calling AA Meeting Services.

    A Business Extra number can be added to an existing BA reservation as follows:
    1. Go to www.britishairways.com
    2. Select 'Manage My Booking' tab
    3. Follow the instructions to pull up your reservation
    4. Select the link towards bottom listed under 'Quick Links' 'Add On Business or Business Extra number'
    5. Add your Business Extra number and check the box to give your consent.

    Retroactive credit for completed travel can be requested via the Business Extra website.

  • Contact Business Extra

    Web home page: https://www.businessextra.com

    Booking and Ticketing (Meeting Services desk)
    www.aa.com
    1-800-433-1790 5:00 a.m. - 12:00 midnight (CT) 7 days a week

    Business Extra Customer Service
    1-800-457-7072 8:00 a.m. - 5:00 p.m. (CT) Monday - Friday
    Fax: 1-817-931-9029
    E-mail: [email protected]

    Link to aa.com BE contact web form
    http://www.aa.com/contactAA/viewEmai...businessExtrAA

    Link to BE web contact form

Note: older posts have been archived to ARCHIVE: Business Extra Program master thread (consolidated)
Print Wikipost

Reply

Old Dec 20, 18, 6:16 pm
  #736  
 
Join Date: Jan 2015
Programs: Alaska Gold 75K, AA EXP, United 1K
Posts: 266
Has anyone had experience exchanging paper certs for electronic ones? What happens to the expiration? I have some paper certs expiring 12/31/18 and hoping they can swap them out for electronic ones that expire next year.
lightbulbs is offline  
Reply With Quote
Old Dec 21, 18, 1:41 am
  #737  
 
Join Date: Jul 2004
Location: DCA
Programs: AA EXP, UA Silver, Hyatt Diamond, M/SPG Plat Prem, National Exec Elite, mlife platinum
Posts: 3,600
Originally Posted by lightbulbs View Post
Has anyone had experience exchanging paper certs for electronic ones? What happens to the expiration? I have some paper certs expiring 12/31/18 and hoping they can swap them out for electronic ones that expire next year.
They should just give you points back, not new certificates. I cashed in 6 of them no problem in June. IIRC, the points had the same far off expiration as new points but someone else should confirm.
platbrownguy is online now  
Reply With Quote
Old Dec 21, 18, 2:12 am
  #738  
 
Join Date: Aug 2016
Location: DTW
Programs: AA EXP, DL FO, Marriott Titanium
Posts: 223
Originally Posted by lightbulbs View Post
Has anyone had experience exchanging paper certs for electronic ones? What happens to the expiration? I have some paper certs expiring 12/31/18 and hoping they can swap them out for electronic ones that expire next year.
I just called in about an expiring paper certificate a few hours ago, got 650 points expiring 12/31/2020.
aacar is online now  
Reply With Quote
Old Dec 21, 18, 12:28 pm
  #739  
 
Join Date: Feb 2009
Location: LAX
Programs: AA Plat. SPG/Marriot Gold
Posts: 327
sorry if this question has been answered before but i have a crazy headache and just need an answer lol. Can I use the BXP1 to upgrade from LAX-JFK from J to F?
Amil is offline  
Reply With Quote
Old Dec 21, 18, 1:02 pm
  #740  
 
Join Date: Jan 2013
Location: London, UK
Programs: BA GGL, A3 Gold, FlyingBlue Gold, AS MVP Gold, Hilton Diamond, IHG Spire Amb, Accor Gold
Posts: 559
Originally Posted by Amil View Post
sorry if this question has been answered before but i have a crazy headache and just need an answer lol. Can I use the BXP1 to upgrade from LAX-JFK from J to F?
yes
wmaciej is online now  
Reply With Quote
Old Dec 21, 18, 7:26 pm
  #741  
 
Join Date: Nov 2017
Location: PHX
Programs: AA PLT, Ent PLT
Posts: 52
Originally Posted by Nonalee197 View Post
Just found out I can book awards online now. Nice!! Check out business.aa.com.
Thanks for the heads up! I just used the new site to book to award tickets to Australia. The system worked great! Definitely prefer that to calling in.
Tommy Two Thumbs is offline  
Reply With Quote
Old Dec 27, 18, 12:19 am
  #742  
 
Join Date: Sep 2010
Location: DFW
Programs: AA EXP, AVIS President's Club, Hilton Diamond
Posts: 45
Where does it say "waived for EXP" on the website?

You wrote in Oct 26, 18, 1:45 pm - Wikipost "Returning Unused Awards - Electronic Flight Awards may be returned free of charge within 5 calendar days of redemption. All other unused awards may be returned for a $150 fee (waived for AAdvantage Executive Platinum members)" but it does not say that on https://www.businessextra.com/faq.htm
flytastic is offline  
Reply With Quote
Old Dec 27, 18, 1:00 am
  #743  
FlyerTalk Evangelist
 
Join Date: Jun 2000
Location: Benicia CA
Programs: Alaska MVP Gold 75K, AA 3.8MM, UA 1.1MM, enjoying the retired life
Posts: 30,871
It's covered on the AA website under elite benefits:
https://www.aa.com/i18n/aadvantage-p...s-benefits.jsp

AAdvantage® award change and reinstatement charge waived

Charges will be waived for Executive Platinum members when:
  • Reinstating a fully unused award ticket that hasn't expired
  • Changing a date or eligible origin/destination on a MileSAAver or AAnytime award when using miles from your account
tom911 is offline  
Reply With Quote
Old Dec 27, 18, 1:04 am
  #744  
 
Join Date: Sep 2010
Location: DFW
Programs: AA EXP, AVIS President's Club, Hilton Diamond
Posts: 45
Thanks for the response but what you stated is for AAdvantage award, the link I listed is for Business Extraa. I asked the question in the BusinessExtraa section of the thread but don't know why it posted it elsewhere.
flytastic is offline  
Reply With Quote
Old Dec 27, 18, 8:25 am
  #745  
Moderator: American AAdvantage, Mexico, Technical Support and Feedback, and The Suggestion Box
 
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 60,465
Originally Posted by flytastic View Post
You wrote in Oct 26, 18, 1:45 pm - Wikipost "Returning Unused Awards - Electronic Flight Awards may be returned free of charge within 5 calendar days of redemption. All other unused awards may be returned for a $150 fee (waived for AAdvantage Executive Platinum members)" but it does not say that on https://www.businessextra.com/faq.htm
“You” wrote... Wikiposts are community property, not official information or posted by FlyerTalk Admin. But the information in the Business Extra Wikipost was added by a very knowledgeable member, and FT often documents unpublished information and benefits offered by AA.

Your next step is probably calling AA.

We have merged the stand-alone thread you posted into the Business Extra thread. Moderator
JDiver is offline  
Reply With Quote
Old Dec 27, 18, 9:21 am
  #746  
 
Join Date: Sep 2010
Location: DFW
Programs: AA EXP, AVIS President's Club, Hilton Diamond
Posts: 45
Thanks for the reply. I have called BusinessExtraa many times over many years and I just called them again just now and asked "is the $150 fee waived for EXP?" and the answer is always the same "The $150 fee applies to everyone. There is no exception for EXP". You can call them yourselves to verify. A moderator may wish to delete the language in the Wiki post "...(waived for AAdvantage Executive Platinum members)" because what is written is not correct.
flytastic is offline  
Reply With Quote
Old Dec 27, 18, 9:33 am
  #747  
 
Join Date: Dec 2008
Location: NYC
Programs: AA PLT, VS Silver, EY Silver
Posts: 777
Originally Posted by flytastic View Post
Thanks for the reply. I have called BusinessExtraa many times over many years and I just called them again just now and asked "is the $150 fee waived for EXP?" and the answer is always the same "The $150 fee applies to everyone. There is no exception for EXP". You can call them yourselves to verify. A moderator may wish to delete the language in the Wiki post "...(waived for AAdvantage Executive Platinum members)" because what is written is not correct.
HUCA. The fee is waived for EXP's as last year(and even on Jan 31 this year) I made several changes and never had to pay a fee though maybe I had to politely remind then that I am an EXP. This year I am a PLT and had to pay $150 to make a change.
Acid is offline  
Reply With Quote
Old Dec 27, 18, 9:48 am
  #748  
FlyerTalk Evangelist
 
Join Date: Aug 2006
Location: SNA
Posts: 16,516
The husband's company just gifted him one of their one year AC memberships. He renewed in September with personal miles. Will this year tack on to the end of that?

Edit- update, it will! Yay!

Last edited by VickiSoCal; Dec 27, 18 at 6:55 pm
VickiSoCal is offline  
Reply With Quote
Old Dec 27, 18, 5:54 pm
  #749  
 
Join Date: Oct 2012
Posts: 7
Do you have to pay tax/surcharges on Business Extra award tickets? For example, using BX6B (business one way btwn US and Europe) for a trip from LHR? What about upgrading a flight?
sibu is offline  
Reply With Quote
Old Dec 27, 18, 6:06 pm
  #750  
 
Join Date: Dec 2008
Location: NYC
Programs: AA PLT, VS Silver, EY Silver
Posts: 777
Originally Posted by sibu View Post
Do you have to pay tax/surcharges on Business Extra award tickets? For example, using BX6B (business one way btwn US and Europe) for a trip from LHR? What about upgrading a flight?
Yes - usual award taxes are applicable including additional APD for premium cabins from UK.
Acid is offline  
Reply With Quote

Thread Tools
Search this Thread