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Business Extra ("ExtrAA") Program (master thread)

Business Extra ("ExtrAA") Program (master thread)

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Old Apr 2, 19, 7:58 pm   -   Wikipost
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American Airlines Business Extra® Program (master thread)

Historical Notes
  • Feb 2018 - BXP1, BXP2, BXP3 Upgrade Certificates can be redeemed electronically, without the need to redeem or submit paper certificates. [POST]
  • Dec 2015 - Unannounced more-restrictive changes to BXP upgrade certificates implemented. [POST]
  • Nov 2015 - Europe AA Business Extra closed and migrated to AA-BA-IB On Business [POST]
  • Oct 2014 - Business Extra Awards may be redeemed for flights on US Airways
  • Sep 2013 - Business ExtrAA brand changed to simply Business Extra
  • Sep 2012 - Upgrade Awards are no longer restricted to use within 30 days of travel [POST]

Key Information
  • Promotion Codes - For a current list of Business ExtrAA promotions, see: Business ExtrAA Bonus Offers (consolidated)

  • Point Expiration - Business Extra points expire on a rolling basis, two years after the year in which they are earned, on December 31 at midnight U.S. Central Time. Their validity can not be extended.

  • Award Redemption - All awards must be redeemed via the Business Extra website. Flight Awards are delivered electronically via email with an Electronic Authorization Number. Upgrade Awards and Admirals Club Day Passes are delivered in paper certificate form via regular mail. Redemption sweeps occur twice per week and expedited delivery is available if you provide your FedEx/UPS account number via email. Gold Status and Admirals Club Membership awards are processed and active in the member's account after approximately one week, with other membership materials delivered in the mail within 4 weeks.

    Note: BE awards must be booked on nonstop flights if they are available between your origin and destination.

  • Award Inventory Codes - Per Meeting Services, Business Extra Awards book into the following inventory (although there are conflicting reports from mvoight and InsipidMonkey on whether or not this information is accurate for PlanAAhead Awards, for which availability may be significantly less than MileSAAver Award and/or T inventory availability):
    Award Type Books Into
    PlanAAhead - Economy T
    PlanAAhead - Business* U
    PlanAAhead - First† Z

    AAnytime - Economy Y
    AAnytime - Business* J
    AAnytime - First† F

    Upgrade to Business* C
    Upgrade to First† A

    * = First class cabin on 2-class flights
    † = First class cabin on 3-class flights
  • Flight Award Reservations - Award Tickets must be booked through AA Meeting Services at 1-800-433-1790 (U.S. and Canada; others contact your local reservations office), and you will need to provide the Reservations Agent with the Electronic Authorization Number from your award certificate. As of Oct 2012, flight awards can be booked without a telephone booking service charge.

  • Flight Award Expiration - As published on the Business Extra website, Award Tickets must be booked within one year of redeeming the certificate, and are then valid for one year from booking:

    Award ticket must be issued by midnight one year from the original award redemption date. Tickets issued against Business Extra flight awards are then valid for one year from the ticket issue date.
  • Upgrade Award Reservations - Upgrade Awards may be applied once a reservation is Ticketed by calling AA Meeting Services; you do not need to have the upgrade certificate in hand in order to request the upgrade. However, for paper certificates, the original MUST be presented at the airport on the date of travel in order to check in. This will become moot as remaining paper certificates expire are are used up following the transition to electronic certificates in Feb 2018.

    Upgrade Awards carry fare restrictions (excludes B, N, O, Q or S fares). Take careful note of your fare when making a reservation. It is possible to "Upfare" a reservation from the lowest available fare to an BXP-upgrade-eligible fare by placing it on Hold at AA.com, calling AA to request the desired higher fare basis code, then completing the purchase online.

    You can specify ITA searches that exclude the ineligible fares as follows:
    jfk:: aa /f ~bc = b & ~bc = n & ~bc = o & ~bc = q & ~bc = s
    (Or you can place everything after the slash directly in the second advanced control box.)

    These filters can also be concatenated with other commands, such as maximum duration, separated with a semicolon:
    jfk:: aa /maxdur 800 ; f ~bc = b & ~bc = n & ~bc = o & ~bc = q & ~bc = s
  • Upgrade Award Expiration - Electronic BXP Upgrade Awards are valid for 1 year from redemption. Previously, paper Upgrade Awards were valid thru Jun 30 or Dec 31 of the following year, with the exact date depending on the batch of certificates available at the time of redemption.

  • Returning Unused Awards - Electronic Flight Awards may be returned free of charge within 5 calendar days of redemption. All other unused awards may be returned for a $150 fee (waived for AAdvantage Executive Platinum members) and points will be reinstated with the original expiration dates. Thus, this method cannot be used to extend the life of expiring points.

  • Business Extra Account Credit - A Business Extra number can be added to an existing reservation (for example, booked by a third-party travel agent) by calling AA Meeting Services.

    A Business Extra number can be added to an existing BA reservation as follows:
    1. Go to www.britishairways.com
    2. Select 'Manage My Booking' tab
    3. Follow the instructions to pull up your reservation
    4. Select the link towards bottom listed under 'Quick Links' 'Add On Business or Business Extra number'
    5. Add your Business Extra number and check the box to give your consent.

    Retroactive credit for completed travel can be requested via the Business Extra website.

  • Contact Business Extra

    Web home page: https://www.businessextra.com

    Booking and Ticketing (Meeting Services desk)
    www.aa.com
    1-800-433-1790 5:00 a.m. - 12:00 midnight (CT) 7 days a week

    Business Extra Customer Service
    1-800-457-7072 8:00 a.m. - 5:00 p.m. (CT) Monday - Friday
    Fax: 1-817-931-9029
    E-mail: [email protected]

    Link to aa.com BE contact web form
    http://www.aa.com/contactAA/viewEmai...businessExtrAA

    Link to BE web contact form

Note: older posts have been archived to ARCHIVE: Business Extra Program master thread (consolidated)
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Old Oct 11, 18, 7:56 am
  #676  
 
Join Date: Dec 2000
Location: New York City
Programs: AA EXP, DL PM, SPG Plat, Hilton Gold
Posts: 1,950
Originally Posted by beachfan View Post
Itinerary is AA metal TATL on 77W. Lax-lhr//cdg- lhr-lax

Fare breakdown is already posted above, no code shares
yes, you earn for QR charges (fuel surcharges) as well.
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Old Oct 26, 18, 7:31 pm
  #677  
 
Join Date: Dec 2009
Location: EWR
Programs: AA EXP
Posts: 534
Business Extra Award availbility

Hi!

I know that there is a Business Extra thread, but with the new website, I have not been to find it, so mods, please feel free to shift.

Is there a better way to check Business Extra award availability other than booking dummy Aadvantage awards, and checking Expertflyer? I have used those tools, but there has been Aadvantage availability , but no Business Extra availability in the same fare class (BE Plan Ahead Business and AAdvantage Business Milesaver). Both should book into U class. Expertflyer is showing no U class when I could book AAdvantage Business Milesaver. Is there another way?

Thanks!
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Old Oct 26, 18, 7:39 pm
  #678  
 
Join Date: Apr 2009
Programs: American EXP; British Airways Gold
Posts: 1,326
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Old Oct 26, 18, 8:43 pm
  #679  
Moderator: American AAdvantage, Mexico, Technical Support and Feedback, and The Suggestion Box
 
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 60,719
If you’re looking to find AA Business SAAver Awards, ExpertFlyer is a good way. But please read the Wikipost at the top of the page of HELP DESK: MileSAAver / SAAver award questions, assistance for some useful SAAver information, which tools you can use to search for award seats, which airlines are reflected on aa.com’s award searches, etc.

BX points can be used as long as the U fare is availabkem iirc, and of course you can call.

Need to Make a Reservation? To make or change your reservation, please contact Meeting Services Desk at 1-800-433-1790, Daily 6:00am-12:00am CST.
Good luck.
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Old Oct 27, 18, 7:13 am
  #680  
 
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 5,300
Originally Posted by handspring088 View Post
Is there a better way to check Business Extra award availability other than booking dummy Aadvantage awards, and checking Expertflyer? I have used those tools, but there has been Aadvantage availability , but no Business Extra availability in the same fare class (BE Plan Ahead Business and AAdvantage Business Milesaver). Both should book into U class. Expertflyer is showing no U class when I could book AAdvantage Business Milesaver. Is there another way?
In these cases who is telling you that there is no Business Extra availability? The inventory and availability for awards using AAdvantage miles is the same as BE points, you're just using a different currency to pay for it. When booking awards using BE points this is the procedure I follow:

1) Find award availability at aa.com and put itinerary on hold
2) Log in to BE website and claim relevant BE award
3) Call Meeting Sevices, give them PNR for award on hold, and tell them you want to ticket it using the BE award

The Meeting Sevices people can sometimes be equally as ill-trained and/or cluless as normal AA phone reps, so relying on them to do your BE award searches is a recipe for disaster. If you put a flight on hold and they say they can't book it using a BE award, HUCA.
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Old Oct 27, 18, 11:39 am
  #681  
 
Join Date: Dec 2009
Location: EWR
Programs: AA EXP
Posts: 534
Meeting Services is telling me that there is no U availability for BE awards. Upon hanging up and calling again, I was told that U availability does not necessarily mean that it can be used for a BE award.
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Old Oct 27, 18, 3:18 pm
  #682  
 
Join Date: Nov 2001
Location: SAV/HHH
Programs: BA Lifetime Gold (current GGL/CCR), HH Diamond
Posts: 1,230
The advice about putting an AAdavntage award on hold and then calling Meeting Services to ticket as a BE award is great advice.

However, see post #1363 for some notes on a recent experience of mine...and restrictions that I was told apply to BE awards that don't apply to AAdvantage. (I might have had different results with HUCA, but I did get positive results, if not my first choice).
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Old Oct 27, 18, 5:43 pm
  #683  
 
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 5,300
Originally Posted by handspring088 View Post
Meeting Services is telling me that there is no U availability for BE awards. Upon hanging up and calling again, I was told that U availability does not necessarily mean that it can be used for a BE award.
Originally Posted by skippythelizard View Post
However, see post #1363 for some notes on a recent experience of mine...and restrictions that I was told apply to BE awards that don't apply to AAdvantage. (I might have had different results with HUCA, but I did get positive results, if not my first choice).
But in both of these instances it seems you are relying on the Meeting Services phone rep to tell you what is or isn't available and what can or can't be booked. Instead of relying on the agents (mis)information about award rules and such, if you just put it on hold beforehand it takes this guesswork out of the equation. As soon as the Meeting Services agent tries to book it, it will of course go through with no problem, even if they are under the (wrong)assumption that a domestic connection can't exceed 4 hrs, for example.

And it can't be stressed enough that Meeting Services agents are no different than the normal phone reps, HUCA is king.
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Old Oct 27, 18, 11:59 pm
  #684  
 
Join Date: Dec 2009
Location: EWR
Programs: AA EXP
Posts: 534
Originally Posted by JJeffrey View Post
But in both of these instances it seems you are relying on the Meeting Services phone rep to tell you what is or isn't available and what can or can't be booked. Instead of relying on the agents (mis)information about award rules and such, if you just put it on hold beforehand it takes this guesswork out of the equation. As soon as the Meeting Services agent tries to book it, it will of course go through with no problem, even if they are under the (wrong)assumption that a domestic connection can't exceed 4 hrs, for example.

And it can't be stressed enough that Meeting Services agents are no different than the normal phone reps, HUCA is king.
In the immediate instance that writing about, I did put a reservation on hold (using Aadvantage miles). I was told that the hold is not helpful for BE awards because there are restrictions on BE awards that do not apply to Aadvantage awards. For example, I was able to book a MileSaaver Business Award that had three segments, but was told that because the middle segment was between two domestic cities, connecting to the international flight, that it was invalid as a BE redemption.
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Old Oct 28, 18, 5:55 am
  #685  
 
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 5,300
Originally Posted by handspring088 View Post
In the immediate instance that writing about, I did put a reservation on hold (using Aadvantage miles). I was told that the hold is not helpful for BE awards because there are restrictions on BE awards that do not apply to Aadvantage awards. For example, I was able to book a MileSaaver Business Award that had three segments, but was told that because the middle segment was between two domestic cities, connecting to the international flight, that it was invalid as a BE redemption.
That is complete nonsense (what the agent was telling you), I would have definitely HUCA. My last int'l BE award had exactly that, 4 segments with an all domestic flight flight in the middle, and of course I was able to ticket it with no problem (RDU-CLT-BNA-LAX-SYD) using a BE award.

While I won't put much of anything past AA these days, it makes zero sense as to why AA would have a stricter set of routing requirements for a BE awards, and these "requirements" again sound like complete nonsense and/or agents misunderstanding certain rules, etc.
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Old Oct 28, 18, 4:42 pm
  #686  
 
Join Date: Aug 2012
Location: KHOU + KSFO
Programs: AA EXP | Marriott Bonvoy Ambassador
Posts: 4,469
Sorry if this has been answered - the thread is 1400 responses deep.

how long does it take for points to post in Business Extraa?
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Old Oct 28, 18, 5:07 pm
  #687  
 
Join Date: May 2017
Location: San Francisco
Programs: AA EXP
Posts: 243
Originally Posted by Antarius View Post
Sorry if this has been answered - the thread is 1400 responses deep.

how long does it take for points to post in Business Extraa?
They post around the 20th of the following month.
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Old Oct 28, 18, 5:19 pm
  #688  
 
Join Date: Aug 2012
Location: KHOU + KSFO
Programs: AA EXP | Marriott Bonvoy Ambassador
Posts: 4,469
Originally Posted by potus18 View Post
They post around the 20th of the following month.
Thanks. That would explain why I'm still seeing a zero balance.
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Old Oct 29, 18, 11:14 am
  #689  
 
Join Date: Nov 2001
Location: SAV/HHH
Programs: BA Lifetime Gold (current GGL/CCR), HH Diamond
Posts: 1,230
Originally Posted by handspring088 View Post
In the immediate instance that writing about, I did put a reservation on hold (using Aadvantage miles). I was told that the hold is not helpful for BE awards because there are restrictions on BE awards that do not apply to Aadvantage awards. For example, I was able to book a MileSaaver Business Award that had three segments, but was told that because the middle segment was between two domestic cities, connecting to the international flight, that it was invalid as a BE redemption.
I did put a reservation on hold as well...the agent was happy to work with it, and thought it was helpful as it had the full details for all 4 passengers. But the "system" was not allowing her to move to the next step where the BE cert numbers are entered. She had to wait on the "help desk", which took about 15-20 minutes. They came back and said a double open jaw was not allowed.

At this point I had 4 biz seats on hold including LAX-PEK and HKG-LAX...and I didn't want to let them go. Because of married segment availability, they were not bookable on their own, but only with certain connecting flights. However, since I had the seats on hold, I had no way to check what connecting flights would allow business availability...because of this married segment nonsense. Since I'm coming from the southeast, I had the agent try every city within 4-5 hours of me. We found U availability for ATL-LAX-PEK and HKG-LAX-DFW-ATL...but the "system" was still not allowing. So, another wait on the help desk...that's when they came back with the 4 hour domestic connection limitation (overnight was required at DFW). We finally came up with MCO-LAX-PEK and HKG-LAX-MCO, and the system was fine to ticket it. This was a 90+ minute phone call, and I felt that the agent was really trying...it didn't feel like a HUCA situation.

But I didn't really look forward to a 5 hour drive to/from MCO. 15 minutes later I realized that there was SAV-CLT-MCO availability, so I called back and got another agent to see if I could add these segments. She took it to the "help desk" (again about a 15 minute wait), and they said no...with an explanation like the one you received, it was not a direct enough routing. I thanked the agent for trying and remarked about how the married segment award availability pretty much meant the only awards available are indirect.

About an hour later, I was looking at the AA app, and thought I'd double check the details for this reservation. To my surprise, SAV-CLT-MCO had been added to the reservation. A few minutes, the second agent called me back. She told me that she kept thinking about it after we hung up, and found a way to make it work. It's not ideal, but it works...SAV-CLT-MCO-LAX-PEK/HKG-LAX-MCO-CLT-SAV. Now I wait for the inevitable schedule changes to help me remove the excess connections.

So, in your case, I agree, and would recommend HUCA.

I'd also recommend being very polite, patient, respectful, and ask questions...like clarifying exactly why that middle segment in your itinerary isn't allowed. Say you want to understand so that you can look for alternatives...be inquisitive instead of demanding. Personally, I think politeness and respect goes a long way. I felt both of these agents worked extra hard for me, when it would have been easier to tell me it couldn't be done.
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Old Oct 29, 18, 5:51 pm
  #690  
 
Join Date: Dec 2009
Location: EWR
Programs: AA EXP
Posts: 534
I agree with all that you have written. I have found the BE agents to be conscientious with trying to figure out why an Advantage booking is working when a BE booking is not.

They were the ones that said that a single connection to a "gateway city" would work, but two connections would not. So..... MDT-CLT-PHL-LHR would not work, because the CLT-PHL segment was invalid for a BE award. However, MDT-PHL-LHR would work.

So, the BE agents were helpful. However, I would appreciate better transparency for how to construct awards on BE.
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