HELP DESK: MileSAAver / SAAver award questions, assistance
May 14, 19, 2:06 am - Wikipost
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HELP DESK: MileSAAver / SAAver Award Availability - Help, Assistance & Discussion 
Some of you might have found your thread merged into this "consolidated" thread. If your desire is to become thoroughly familiar with the knowledge that has been accumulated about the process for acquiring MileSAAver awards feel free to read this entire thread. If you only want the assistance from those who have the knowledge your request has been merged at the end. Feel free to wait for a forthcoming answer.
If you have reached this thread by using the search process you have the same choices as above. Read the thread and become knowledgeable or post at the end and wait for a forthcoming answer. thanks ~magic111 NOTE: for more detailed fare rules, see AA oneworld & Other Airline Partner Award information, rules (master thd) Awards can generally be held for five days; five day extensions require continued availability of your flights and generating a new award booking and five day hold. Though AA can start releasing awards 331 days from the desired flight date (even though some other airlines might make award seats available to their members 355 days out), it’s very likely award seats may be released a few days after that. If seats aren’t sold and Revenue Management algorithms signify slow sales, more seats might be released going forward.
Airlines that can be booked for award travel on aa.com
oneworld alliance airline partners other airline partners
All others must be requested by telephone; see Note below. NOTE: To search for partner awards, go to advanced search from the awards search or home page and select all airlines.
Full list of oneworld airline partners (and their affiliates)
When you do call, you might want to search for award space on the flights you want and tell the agent about those flights; sometimes AA agents won't find award seats unless they search by segment. When using other airline web sites or tools to search for award availability, it’s best to do so by segment rather than by trip. E. g. BA May show availability SAN-LHR and LHR-AMS, but not SAN-AMS. And in some instances (EY, FJ, etc.) AA US may not see availability that AA Australia or New Zealand might see. Full list of additional airline partners offering award redemptions
*April 30, 2018, was the last day to fly and earn miles on Gulf Air. All award travel must be booked and ticketed by that date. Travel is valid for 1 year after ticket date but must be flown by April 30, 2019. You won’t be able to make changes to any Gulf Air segments after April 30, 2018.
NOTE: Ticketing charge
Code:
oneworld Partners Award Fare Codes First-Business-Economy -------------------------------------------------------- AA - American Airlines Z U T -------------------------------------------------------- AY – Finnair U X -------------------------------------------------------- BA – British Airways Z U X -------------------------------------------------------- CX – Cathay Pacific Z U T KA - DragonAir -------------------------------------------------------- IB – Iberia U X -------------------------------------------------------- JL – Japan Airlines (Intl) Z U T JL – Japan Airlines (Dom) Z D S -------------------------------------------------------- LATAM Group JJ - TAM Airlines O I X LA – LAN Chile Z U T XL - LAN Ecuador LP - LAN Peru 4M - LAN Argentina -------------------------------------------------------- MH - Malaysia Airlines P U X -------------------------------------------------------- QF - QANTAS Airways P U X -------------------------------------------------------- QR - Qatar Airways Z U X -------------------------------------------------------- RJ – Royal Jordanian U X -------------------------------------------------------- S7 – S7 Airlines U E -------------------------------------------------------- UL - SriLankan Airlines -------------------------------------------------------- Other Partners First Business Economy -------------------------------------------------------- CZ– China Southern Airways (unknown) -------------------------------------------------------- FJ – Fiji Airways U X -------------------------------------------------------- TN – Air Tahiti Nui F for Business U for Economy -------------------------------------------------------- AS – Alaska Airlines A W -------------------------------------------------------- LY – El Al Israel P X E -------------------------------------------------------- EY - Etihad O I N -------------------------------------------------------- HA – Hawaiian Airlines D T --------------------------------------------------------
Other rules that may affect your awards:
Award Rules American Airlines Awards are valid for travel on flights that are marketed and operated by AA (no codeshares). These awards can be booked online at AA.com. oneworld and Other Airline awards are valid for travel on AA and any of its partner airlines, and can include travel on multiple partners. Many of these awards must be booked over the phone, and will not incur a Ticketing Service Charge (waived for EXPs in any case) if they cannot be booked online. Up to four one-way awards can be booked on a single PNR. Codeshares are not bookable as Awards. MPM or Maximum Permitted Miles: A Fare or award may not exceed the most direct routing by more than 25% (unless the fare routing includes a ticketed point deduction (essentially a miles allowance that extends MPM). See MPM / Maximum Permitted Mileage & Ticketed Point Deductions (merged threads). Stopovers and Connections Stopovers are no longer allowed on AA awards. Stopovers will require multiple awards. Connections are limited to two connections / three flight segments for domestic awards, and three connections / four flight segments for international awards as of Aug 2017. Link Domestic Connections must be under 4 hours for domestic flights, with some exceptions: "LIFO" (Last In - First Out connections are generally allowed. Hawaii itinerary: Effective on 14 Jul 2014 on an all-AA-metal award itinerary, you now have up to 18 hours to connect when traveling to/from Hawaii. NOTE: Hawaii interisland connections must be separate awards and can not be included as part of a mainland-island award. International Connections must generally not exceed 23:59 hours. Some leeway has occasionally been granted when connecting flights are not daily. If the itinerary includes an international flight, the rules for international connections apply. Link to these courtesy of JonNYC. If there is a non-stop flight that departs after the 4h / 23h59m windows and arrives at the destination earlier than a connecting flight within the 4h / 23h59m window, the passenger may be booked on the non-stop flight. It may be difficult getting some agents to book this. "Most Significant Carrier" rule: To price as a single award, AAdvantage requires the most significant carrier to publish a cash fare (non-constructed) between the origin and destination. Airline MSC (e.g. DFW-SFO-HKG-BKK, CX SFO-HKG is the prevailing or most significant carrier) would have to have a published fare from XXX to YYY that allows travel on all included airlines, and routing that you want. If the MSC only offers constructed fares between your desired origin and destination, AA will price this as two awards. Constructed fares: Another rule disallows awards where the fare must be constructed (also referred to as "YY"): Using a partner, the trip will require two awards if the governing carrier (e,g. airline operating on the major route, such as transpacific carrier) doesn't publish a through fare that includes the award's proposed origin and destination that allows the carriers proposed. See this thread about examples using TN. Married Segment Logic - a prospective trip may be available when searching segment by segment, yet not be bookable through from origin to destination. When selling seats for through flights and the desired inventory is not available, you cannot opt to sell the flight point-to-point. If sold point-to-point, the error response MULTIPLE SEGMENTS FOR SAME FLIGHT - SELL AS ONE SEGMENT will be received, indicating this booking is not allowed. Overriding the error check by ending the PNR twice is not acceptable. See Award with available segments not bookable? (Married Segment issues)
Resources
Some airlines or areas have different, extra or special characteristics for securing awards. See
aa.com Basic (front page) vs Advanced Award Search Results (abbreviated results for front page search vs. Advanced award search) AAdvantage awards to / from Australia, New Zealand link AAdvantage awards to the Galápagos Islands, Ecuador link AAdvantage awards on Air Tahiti Nui link AAdvantage awards using British Airways incurring (avoiding) high fees link AAdvantage award on Cathay Pacific (and Cathay Dragon) link AAdvantage awards using Etihad Airways link AAdvantage awards using Fiji Airways link AAdvantage awards using Japan Airlines link AAdvantage awards using Qantas Airways link AAdvantage awards on S7 (Siberian) Airlines link
Awards assistance tools: Use at your own risk; may not be up to date. These are not recommendations.
Also see: aa.com Basic (front page) vs Advanced Award Search Results Phantom / false AA award availability with AA partners (consolidated) oneworld and Other Airline (Partner) Awards info, rules 2014 on Help with British Airways / BA surcharge / YQ (AA award on BA, consolidated) (Awards using BA incur significant "YQ" surcharges.) UK APD / Air Passenger Duty charged for UK departures[/quote] (Flights originating in the UK other than INV or BFS - or connections 24:00 or over - incur UK Air Passenger Duty excise taxes.) MileSAAver / SAAver award reduction / scarcity >= Aug 2011 onward (consolidated) Older posts from 2017 have been archived to: this archive thread Older posts from 2016 have been archived to: this archive thread Older posts through 2015 have been archived to: this archive thread 
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Jan 3, 18, 6:18 pm
#1
Original Poster
Join Date: Nov 2017
Location: Austin, TX
Programs: AAdvantage Platinum
Posts: 11
HELP DESK: MileSAAver / SAAver award questions, assistance
Howdy everyone. Not sure if this is the correct place to ask this question, but it seems it might be. In regards to reduced mileage award tickets, what happens if the flight departs in January and is for an airport listed for January, but it returns in February when the airport is no longer listed? Does it still qualify for the full reduction, something in between, nothing? I've tried to figure this out but the closest question I found was someone asking about a flight straddling quarters, and they never got an answer or reported back with their findings.
Thanks
Thanks
Jan 3, 18, 6:18 pm
#2
Original Poster
Join Date: Nov 2017
Location: Austin, TX
Programs: AAdvantage Platinum
Posts: 11
Howdy everyone. Not sure if this is the correct place to ask this question, but it seems it might be. In regards to reduced mileage award tickets, what happens if the flight departs in January and is for an airport listed for January, but it returns in February when the airport is no longer listed? Does it still qualify for the full reduction, something in between, nothing? I've tried to figure this out but the closest question I found was someone asking about a flight straddling quarters, and they never got an answer or reported back with their findings.
Thanks
Thanks
Jan 4, 18, 5:56 am
#3
Moderator: American AAdvantage, Mexico, Technical Support and Feedback, and The Suggestion Box
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 60,725
Originally Posted by Brandonjt
Howdy everyone. Not sure if this is the correct place to ask this question, but it seems it might be. In regards to reduced mileage award tickets, what happens if the flight departs in January and is for an airport listed for January, but it returns in February when the airport is no longer listed? Does it still qualify for the full reduction, something in between, nothing? I've tried to figure this out but the closest question I found was someone asking about a flight straddling quarters, and they never got an answer or reported back with their findings.
Thanks
Thanks
Jan 4, 18, 5:56 am
#4
Moderator: American AAdvantage, Mexico, Technical Support and Feedback, and The Suggestion Box
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 60,725
Originally Posted by Brandonjt
Howdy everyone. Not sure if this is the correct place to ask this question, but it seems it might be. In regards to reduced mileage award tickets, what happens if the flight departs in January and is for an airport listed for January, but it returns in February when the airport is no longer listed? Does it still qualify for the full reduction, something in between, nothing? I've tried to figure this out but the closest question I found was someone asking about a flight straddling quarters, and they never got an answer or reported back with their findings.
Thanks
Thanks
Jan 16, 18, 9:20 pm
#5
Join Date: Dec 2007
Location: ABE
Programs: AA G, UA, HH G
Posts: 141
Does RJ ever release more than 1 (J) award seat on their direct JFK<>AMM flights? (RJ262, RJ261) I'm only ever seeing 1 seat at a time doing random date searches for 2018.
Jan 16, 18, 9:20 pm
#6
Join Date: Dec 2007
Location: ABE
Programs: AA G, UA, HH G
Posts: 141
Does RJ ever release more than 1 (J) award seat on their direct JFK<>AMM flights? (RJ262, RJ261) I'm only ever seeing 1 seat at a time doing random date searches for 2018.
Jan 17, 18, 4:19 pm
#7
Join Date: Jun 2006
Location: Illinois
Programs: AA Lifetime Gold
Posts: 331
I am eligible to purchase reduced mileage awards because of my credit card. Do I have to be the passenger or may I use the award to purchase for my daughter? I am not travelling.
Last edited by mary_228; Jan 17, 18 at 4:19 pm Reason: spelling error
Jan 17, 18, 4:19 pm
#8
Join Date: Jun 2006
Location: Illinois
Programs: AA Lifetime Gold
Posts: 331
I am eligible to purchase reduced mileage awards because of my credit card. Do I have to be the passenger or may I use the award to purchase for my daughter? I am not travelling.
Jan 17, 18, 5:47 pm
#9
Join Date: Jan 2002
Location: DCA/IAD/WAS
Programs: AGR S, SPG PLT, MAR PLT, HGP Explorist, AA EXP, UA 2P
Posts: 1,664
Originally Posted by mary_228
I am eligible to purchase reduced mileage awards because of my credit card. Do I have to be the passenger or may I use the award to purchase for my daughter? I am not travelling.
Jan 17, 18, 5:47 pm
#10
Join Date: Jan 2002
Location: DCA/IAD/WAS
Programs: AGR S, SPG PLT, MAR PLT, HGP Explorist, AA EXP, UA 2P
Posts: 1,664
Originally Posted by mary_228
I am eligible to purchase reduced mileage awards because of my credit card. Do I have to be the passenger or may I use the award to purchase for my daughter? I am not travelling.
Jan 20, 18, 3:32 pm
#11
Join Date: Nov 2014
Posts: 115
Question on award redeposit fees
If I purchase a multicity award on one PNR, if I need to cancel and redeposit later, do I just pay one fee of $150 since all flights are on one PNR or do I pay $150 for each flight? Example (booked on one PNR):
YYZ to HKG June 1
MLE to MAD June 8
LHR to MIA June 15
Thanks!
YYZ to HKG June 1
MLE to MAD June 8
LHR to MIA June 15
Thanks!
Jan 20, 18, 3:32 pm
#12
Join Date: Nov 2014
Posts: 115
Question on award redeposit fees
If I purchase a multicity award on one PNR, if I need to cancel and redeposit later, do I just pay one fee of $150 since all flights are on one PNR or do I pay $150 for each flight? Example (booked on one PNR):
YYZ to HKG June 1
MLE to MAD June 8
LHR to MIA June 15
Thanks!
YYZ to HKG June 1
MLE to MAD June 8
LHR to MIA June 15
Thanks!
Jan 20, 18, 7:44 pm
#13
Join Date: Apr 2001
Location: Austin
Posts: 4,583
Originally Posted by rumboj
If I purchase a multicity award on one PNR, if I need to cancel and redeposit later, do I just pay one fee of $150 since all flights are on one PNR or do I pay $150 for each flight? Example (booked on one PNR):
YYZ to HKG June 1
MLE to MAD June 8
LHR to MIA June 15
Thanks!
YYZ to HKG June 1
MLE to MAD June 8
LHR to MIA June 15
Thanks!
Jan 20, 18, 7:44 pm
#14
Join Date: Apr 2001
Location: Austin
Posts: 4,583
Originally Posted by rumboj
If I purchase a multicity award on one PNR, if I need to cancel and redeposit later, do I just pay one fee of $150 since all flights are on one PNR or do I pay $150 for each flight? Example (booked on one PNR):
YYZ to HKG June 1
MLE to MAD June 8
LHR to MIA June 15
Thanks!
YYZ to HKG June 1
MLE to MAD June 8
LHR to MIA June 15
Thanks!
Jan 21, 18, 9:34 pm
#15
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 26,872
Does anyone know the latest Exception Rule for Europe to South Pacific?
The old exception table says:
Europe to/from South Pacific can connect in Singapore or Bangkok only. Note: this may have been updated to include Bangkok, Doha, Hong Kong, Osaka, Singapore or Tokyo.
Can we now go thru DOH, HKG, and NRT?
Is there any exception rule for Europe to Africa?
The old exception table says:
Europe to/from South Pacific can connect in Singapore or Bangkok only. Note: this may have been updated to include Bangkok, Doha, Hong Kong, Osaka, Singapore or Tokyo.
Can we now go thru DOH, HKG, and NRT?
Is there any exception rule for Europe to Africa?
Last edited by Happy; Jan 21, 18 at 9:50 pm
