Originally Posted by MikeFly

Last week, I'm flying with a colleague of mine who is either Plat or PP and he was using one of our BXP1 certs. I was speaking to an agent in the lounge and I commented about how far down the list he was for the upgrade so she looked up the list and showed him basically dead last behind even golds trying to up upgrade.. She could not figure it out and even asked another agent for help who also could not help. At the gate, I asked the agent again and she could not fix it either so I suggested get rid of the upgrade cert and use the stickers in my account. The system would not let her remove the cert information so he remained at the bottom of the list. In this case it did not matter as no one was cleared into first. Any ideas if this is a bug in the system or the way it is supposed to be? The agent in the lounge showed me the screen listing him below UPG1's, UPG2, as BX.

I plan on contacting BE on Monday and see what they say, but just curious if anyone here has any experience with this.