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AA Concierge Key / ConciergeKey / CK members lounge (master thread)

Old Dec 18, 2015, 12:53 pm
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American Airlines ConciergeKeySM / "CK" Program (by invitation only)
(Includes Executive Platinum status and Admirals Club membership)


NOTE: For questions such as "How can I get Concierge Key?" or "This is my spend: will I get CK?" Please refer to the How do I make / making AA Concierge Key / ConciergeKey / CK?thread

Also see AA Concierge Key invitations / renewal for 2019 status (out early 12/2018).


13 Apr 2020: AAdvantage extends CK status is extended automatically until Jan 31, 2022.

"The ConciergeKey Program is an exclusive program that American Airlines has for our very top customers. This is by invitation only and a very exclusive club." (Billy Sanez for AA)

ConciergeKey Services are provided to a select group of VIPs to facilitate travel on AA. The program is offered on an invitation basis only and is targeted at customers who control travel policy for large organizations. Customers who generate a high amount of revenue for AA may also be invited into this program (possibly those who spend upwards of US$60k a year on travel with AA).

Services provided include airport escorts and pre-boarding (seems variable, more likely during OSO?); assistance with flight changes, seat changes, and upgrade requests via their own dedicated telephone line. In addition, there is the ability to communicate directly with ConciergeKey associates via a dedicated email address. ConciergeKeySM representatives will also monitor day of travel of ConciergeKey members and will proactively reroute or rebook travel when necessary. ConciergeKey status allows check-in at First Class counters, as well as access to elite lines through security at certain airports. Miles and copay upgrades with copay waived.

ConciergeKey is now a distinct elite tier, above Executive Platinum. ConciergeKey benefits include membership to the Admirals Club, international miles upgrades with copayment waived, as well as two additional System-Wide Upgrades (SWU's) as part of CK membership.

CK members have access to Flagship Check-in on any flight, and CK will have Flagship Lounge access when flying a OneWorld airline.

As of 1 Jan 2017, Concierge Key members have upgrade requests prioritized over all other tiers: CK members have an upgrade window of (up to) 120 hours (Executive Platinum member's will retain the 100 hour upgrade window). CK members will board ahead of other passengers.

Regarding Concierge Key tier benefits coming in 2017, please see: New Concierge Key Benefits for 2017: New CK Elite Status Tier

Please: do respect members' privacy by refraining from asking for overly personal information and details relating to ConciergeKey membership or nomination. If your question receives no response, consider the member chooses not to reply, as is his/her right.

Boarding Area's AAdvantageGeek's blog shows the card and documents here.

Previous threads:
ConciergeKey AA Premium Service (ARCHIVED)
ARCHIVED: AA Concierge Key / ConciergeKey / CK (2014 consolidated)

Updated 18 Aug 2019 by ikwia to reflect CK being a distinct elite tier and to clarify the FL access requirement
Updated 25 Jul 2017 by JDiver
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AA Concierge Key / ConciergeKey / CK members lounge (master thread)

Old Apr 21, 2024, 12:43 am
  #3286  
 
Join Date: Aug 2014
Programs: AA CK, UA 1K, Hilton Diamond, Marriot Plat, Hyatt Globalist
Posts: 262
Originally Posted by GoBirds
Interesting. If true, that would definitely cull the ranks of the true upper tier at AA.

Have you heard this from someone at AA who might have real knowledge, or more from the general rumor mill?
I heard from someone in exec from AA but again.... it is speculation. Nothing was definite. In the talking stages. That was about a year ago. Hopefully there will be some more CK events this year and see if there is any further info,
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astebel is offline  
Old Apr 21, 2024, 3:27 pm
  #3287  
formerly wchinchen
 
Join Date: Sep 2013
Location: Honolulu
Programs: AA CK, UA 1K, Hyatt Globalist
Posts: 1,434
Poor service data point

Data Point: HNL to DFWinbound flight delayed due to bad DFW weather; pilot made up some time, and arrived around 7:32 AM (original arrival 7:00). Due to gate issues, parked into gate around 8:20am.

I emailed the CK desk around 8am to see if I can get some assistance due to the delay and knowing my next flight is expected to board soon (8:19am) and having to make the trek from D to A..

They emailed back promptly and mentioned someone is tracking my
flights. Golf cart or perhaps tarmac transfer? Nope.

No texts or phone calls from the assigned CK rep, no meet/greet, went from D to A gates via Skytrain, and when I arrived at the gate, the departure flight is delayed due to one missing FA.

CK rep shows up about 10 minutes after I arrived and just did the typical if I need any further assistance.

Wont be sad if CK is not renewed, and rather have a consistent service via paid options like five star select and P/S.
HaleiwaFlyer is online now  
Old Apr 21, 2024, 5:15 pm
  #3288  
 
Join Date: Aug 2014
Programs: AA CK, UA 1K, Hilton Diamond, Marriot Plat, Hyatt Globalist
Posts: 262
Originally Posted by HaleiwaFlyer
Data Point: HNL to DFWinbound flight delayed due to bad DFW weather; pilot made up some time, and arrived around 7:32 AM (original arrival 7:00). Due to gate issues, parked into gate around 8:20am.

I emailed the CK desk around 8am to see if I can get some assistance due to the delay and knowing my next flight is expected to board soon (8:19am) and having to make the trek from D to A..

They emailed back promptly and mentioned someone is tracking my
flights. Golf cart or perhaps tarmac transfer? Nope.

No texts or phone calls from the assigned CK rep, no meet/greet, went from D to A gates via Skytrain, and when I arrived at the gate, the departure flight is delayed due to one missing FA.

CK rep shows up about 10 minutes after I arrived and just did the typical if I need any further assistance.

Wont be sad if CK is not renewed, and rather have a consistent service via paid options like five star select and P/S.
DFW lost a lot of premium staff. I agree, I have not any assistance for quite a while there. It has been quite lean in other areas as well, although I got 2 calls about a delayed flight the other day thru PHL. I agree with looking into the other services.
astebel is offline  
Old Apr 21, 2024, 5:57 pm
  #3289  
 
Join Date: Apr 2024
Posts: 11
Originally Posted by astebel
DFW lost a lot of premium staff. I agree, I have not any assistance for quite a while there. It has been quite lean in other areas as well, although I got 2 calls about a delayed flight the other day thru PHL. I agree with looking into the other services.
I guess I might have lucked out because I actually had a pretty good experience last week at DFW when my flight was delayed due to plane maintenance. CK rep kept me posted and even carted me to the other terminal to make sure I made my flight.
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Old Apr 21, 2024, 7:37 pm
  #3290  
 
Join Date: Apr 2017
Programs: Bonvoy ambassador - lifetime plat / Hilton diamond / hyatt globalist / AA CK baby!
Posts: 1,029
Originally Posted by HaleiwaFlyer
Data Point: HNL to DFWinbound flight delayed due to bad DFW weather; pilot made up some time, and arrived around 7:32 AM (original arrival 7:00). Due to gate issues, parked into gate around 8:20am.

I emailed the CK desk around 8am to see if I can get some assistance due to the delay and knowing my next flight is expected to board soon (8:19am) and having to make the trek from D to A..

They emailed back promptly and mentioned someone is tracking my
flights. Golf cart or perhaps tarmac transfer? Nope.

No texts or phone calls from the assigned CK rep, no meet/greet, went from D to A gates via Skytrain, and when I arrived at the gate, the departure flight is delayed due to one missing FA.

CK rep shows up about 10 minutes after I arrived and just did the typical if I need any further assistance.

Wont be sad if CK is not renewed, and rather have a consistent service via paid options like five star select and P/S.
paid services are great, but they are available at what, a dozen airports? and thats out of what, 350 or so?
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stant is offline  
Old Apr 21, 2024, 7:58 pm
  #3291  
formerly wchinchen
 
Join Date: Sep 2013
Location: Honolulu
Programs: AA CK, UA 1K, Hyatt Globalist
Posts: 1,434
Originally Posted by stant
paid services are great, but they are available at what, a dozen airports? and thats out of what, 350 or so?
But does AA even offer any CK services at small to medium sized airports outside of hubs? Most are contract workers anyways who are clueless about any loyalty program. They just want to get flights out on time.

AA has no CK services at PDX at all. HNL, my home airport lacks any true CK services, and even poorly ran HA one uped AA at HNL.

I believe at all AA international destinations, you can just purchase ala carte VIP services to expedite arrival anyway. And most smaller international airports have VIP services.

CK just need to be more consistent at its own product.
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Old Apr 21, 2024, 8:16 pm
  #3292  
 
Join Date: Apr 2024
Posts: 11
Originally Posted by HaleiwaFlyer
But does AA even offer any CK services at small to medium sized airports outside of hubs? Most are contract workers anyways who are clueless about any loyalty program. They just want to get flights out on time.

AA has no CK services at PDX at all. HNL, my home airport lacks any true CK services, and even poorly ran HA one uped AA at HNL.

I believe at all AA international destinations, you can just purchase ala carte VIP services to expedite arrival anyway. And most smaller international airports have VIP services.

CK just need to be more consistent at its own product.
AA definitely does not have any CK service at my medium sized airport, I mean they don't even have a partner lounge in the airport. I will say the only thing that makes me want to wish to keep CK is IRROPs especially at the peak of summer travel when a majority of us still have to constantly travel for work.
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Old Apr 21, 2024, 8:17 pm
  #3293  
formerly wchinchen
 
Join Date: Sep 2013
Location: Honolulu
Programs: AA CK, UA 1K, Hyatt Globalist
Posts: 1,434
Originally Posted by alexloo11
I guess I might have lucked out because I actually had a pretty good experience last week at DFW when my flight was delayed due to plane maintenance. CK rep kept me posted and even carted me to the other terminal to make sure I made my flight.
Thats good to hear. I think we all get abit bummed hurt when we need the CK reps the most and they dont pull through.
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Old Apr 22, 2024, 8:08 am
  #3294  
 
Join Date: Apr 2017
Programs: Bonvoy ambassador - lifetime plat / Hilton diamond / hyatt globalist / AA CK baby!
Posts: 1,029
Originally Posted by HaleiwaFlyer
But does AA even offer any CK services at small to medium sized airports outside of hubs? Most are contract workers anyways who are clueless about any loyalty program. They just want to get flights out on time.
dedicated in person services? no. but who cares about that? when a flight is canceled and the line for reaccommodation is 150 deep and you get a txt saying you are rebooked already, or worst case you have to call in and wait on hold for 30 seconds, thats all I'm worried about. and correct me if I'm wrong but the third party paid services cant make any magic happen during irrops, can they?
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stant is offline  
Old Apr 22, 2024, 8:17 am
  #3295  
 
Join Date: Nov 2022
Programs: Frequent AA Flyer
Posts: 176
Originally Posted by stant
dedicated in person services? no. but who cares about that? when a flight is canceled and the line for reaccommodation is 150 deep and you get a txt saying you are rebooked already, or worst case you have to call in and wait on hold for 30 seconds, thats all I'm worried about. and correct me if I'm wrong but the third party paid services cant make any magic happen during irrops, can they?
Agreed. Five star does offer priority re accommodation as per the website, but as someone else said thats only available at a small number of airports.

IRROPS assistance is the #1, #2, and #3 reason I care about CK status, and thats available everywhere AA flies.
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Old Apr 22, 2024, 8:18 am
  #3296  
 
Join Date: Nov 2022
Programs: Frequent AA Flyer
Posts: 176
Double post for some reason
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Old Apr 22, 2024, 10:08 am
  #3297  
 
Join Date: Apr 2017
Programs: Bonvoy ambassador - lifetime plat / Hilton diamond / hyatt globalist / AA CK baby!
Posts: 1,029
Originally Posted by GoBirds
Agreed. Five star does offer priority re accommodation as per the website, but as someone else said thats only available at a small number of airports.

IRROPS assistance is the #1, #2, and #3 reason I care about CK status, and thats available everywhere AA flies.

i didnt mean americans paid premium service. they accommodate at a status higher than CK even. I meant the third party premium services.

doesnt the forum have a filter that blocks double posting? I know i see it al lthe time...
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Old Apr 22, 2024, 10:29 am
  #3298  
formerly wchinchen
 
Join Date: Sep 2013
Location: Honolulu
Programs: AA CK, UA 1K, Hyatt Globalist
Posts: 1,434
Originally Posted by stant
dedicated in person services? no. but who cares about that? when a flight is canceled and the line for reaccommodation is 150 deep and you get a txt saying you are rebooked already, or worst case you have to call in and wait on hold for 30 seconds, thats all I'm worried about. and correct me if I'm wrong but the third party paid services cant make any magic happen during irrops, can they?
In person service/tarmac transfer is nice if your connecting flight already started boarding when you arrive to the gate, especially at a spaced out airports like LHR/DFW. Doesn't happen often for myself, perhaps 1-2x per year, but for me personally, I think this is where I would like CK to pull through since they monitor the flights.

Third party services can't rebook you on IRROPS, but I don't rely on AA CK desk nor anyone else to rebook me anyways. The FTer in me already have researched AA/AS/DL/UA flights to get me back on time; since PDX/HNL has limited AA options.

Not sure about your experiences, but even CK for IRROPS, it is hit or miss. Either already too late, or don't look outside of the box for IRROPS since they restrict themselves to AA flights first. For the past 2 years, I've been at the airport for every single PDX ice storm that has shut the city down; if I had waited for the CK desk to contact/rebook me, I would never had gotten anywhere since flights would have been sold out by that time. Or I would have had to wait another day to fly out on AA metal.

I do value the immediate pick up time of CK phone lines the most during IRROPS.

It's good to talk about the negatives of CK, and not everything is rosy for future folks who are thinking about CK.
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Last edited by HaleiwaFlyer; Apr 22, 2024 at 10:36 am
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Old Apr 22, 2024, 11:24 am
  #3299  
 
Join Date: Dec 2018
Location: DFW
Programs: AA ConciergeKey, Marriott Ambassador Elite
Posts: 398
Funny Thought

We could stage a GameStop-esque show of strength on collectively withholding ticket spend until AA makes a decision here on renewals. I figure we all control enough buying influence to make a noticeable dent in AA ticket revenue. Food for thought.

It is ridiculous that we have 8 days left...
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Old Apr 22, 2024, 11:28 am
  #3300  
 
Join Date: Sep 2015
Posts: 50
Originally Posted by snydert
We could stage a GameStop-esque show of strength on collectively withholding ticket spend until AA makes a decision here on renewals. I figure we all control enough buying influence to make a noticeable dent in AA ticket revenue. Food for thought.

It is ridiculous that we have 8 days left...
THIS! Seriously. I am at over 100k LP just in the last month and could have easily used that spend towards another status. In addition I have another 2 biz Europe flights booked. This is borderline ridiculous. I dont see how they think this is engendering loyalty - more like gnashed teeth frustration. Not good.
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