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AA Concierge Key / ConciergeKey / CK members lounge (master thread)

Old Dec 18, 2015, 12:53 pm
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Last edit by: Prospero
American Airlines ConciergeKeySM / "CK" Program (by invitation only)
(Includes Executive Platinum status and Admirals Club membership)


NOTE: For questions such as "How can I get Concierge Key?" or "This is my spend: will I get CK?" Please refer to the How do I make / making AA Concierge Key / ConciergeKey / CK?thread

Also see AA Concierge Key invitations / renewal for 2019 status (out early 12/2018).


13 Apr 2020: AAdvantage extends CK status is extended automatically until Jan 31, 2022.

"The ConciergeKey Program is an exclusive program that American Airlines has for our very top customers. This is by invitation only and a very exclusive club." (Billy Sanez for AA)

ConciergeKey Services are provided to a select group of VIPs to facilitate travel on AA. The program is offered on an invitation basis only and is targeted at customers who control travel policy for large organizations. Customers who generate a high amount of revenue for AA may also be invited into this program (possibly those who spend upwards of US$60k a year on travel with AA).

Services provided include airport escorts and pre-boarding (seems variable, more likely during OSO?); assistance with flight changes, seat changes, and upgrade requests via their own dedicated telephone line. In addition, there is the ability to communicate directly with ConciergeKey associates via a dedicated email address. ConciergeKeySM representatives will also monitor day of travel of ConciergeKey members and will proactively reroute or rebook travel when necessary. ConciergeKey status allows check-in at First Class counters, as well as access to elite lines through security at certain airports. Miles and copay upgrades with copay waived.

ConciergeKey is now a distinct elite tier, above Executive Platinum. ConciergeKey benefits include membership to the Admirals Club, international miles upgrades with copayment waived, as well as two additional System-Wide Upgrades (SWU's) as part of CK membership.

CK members have access to Flagship Check-in on any flight, and CK will have Flagship Lounge access when flying a OneWorld airline.

As of 1 Jan 2017, Concierge Key members have upgrade requests prioritized over all other tiers: CK members have an upgrade window of (up to) 120 hours (Executive Platinum member's will retain the 100 hour upgrade window). CK members will board ahead of other passengers.

Regarding Concierge Key tier benefits coming in 2017, please see: New Concierge Key Benefits for 2017: New CK Elite Status Tier

Please: do respect members' privacy by refraining from asking for overly personal information and details relating to ConciergeKey membership or nomination. If your question receives no response, consider the member chooses not to reply, as is his/her right.

Boarding Area's AAdvantageGeek's blog shows the card and documents here.

Previous threads:
ConciergeKey AA Premium Service (ARCHIVED)
ARCHIVED: AA Concierge Key / ConciergeKey / CK (2014 consolidated)

Updated 18 Aug 2019 by ikwia to reflect CK being a distinct elite tier and to clarify the FL access requirement
Updated 25 Jul 2017 by JDiver
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AA Concierge Key / ConciergeKey / CK members lounge (master thread)

Old Apr 7, 2024, 12:56 pm
  #3196  
 
Join Date: Dec 2018
Location: DFW
Programs: AA ConciergeKey, Marriott Ambassador Elite
Posts: 382
Originally Posted by private_md
I qualified for Lifetime Globalist last year, having been Globalist via earned Hyatt points for a few years. It's the best hotel loyalty program overall, in my opinion. Hate to see the loss of Small Luxury Hotels (particularly in Europe), but Alila Big Sur, Park Hyatt properties, The Cape, etc are among our go-to vacation spots. At Miraval this weekend and it is very nice also. Was depressing Friday (first flight in a few years as non-CK), but not the end of the world.

Cheers!
Where can you see your total lifetime accruals in the Hyatt app? It's easy in Marriott, but I can't find it in Hyatt.
snydert is offline  
Old Apr 7, 2024, 2:10 pm
  #3197  
formerly wchinchen
 
Join Date: Sep 2013
Location: Honolulu
Programs: AA CK, UA 1K, Hyatt Globalist
Posts: 1,383
Originally Posted by snydert
Where can you see your total lifetime accruals in the Hyatt app? It's easy in Marriott, but I can't find it in Hyatt.
I can’t find it on the website or app either….I always rely on the World of Hyatt emails, where on the top left, it shows your balance.

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Old Apr 7, 2024, 2:40 pm
  #3198  
 
Join Date: Dec 2018
Location: DFW
Programs: AA ConciergeKey, Marriott Ambassador Elite
Posts: 382
Originally Posted by HaleiwaFlyer
I can’t find it on the website or app either….I always rely on the World of Hyatt emails, where on the top left, it shows your balance.

Much appreciated!
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Old Apr 7, 2024, 6:08 pm
  #3199  
 
Join Date: Apr 2017
Programs: Bonvoy ambassador - lifetime plat / Hilton diamond / hyatt globalist / AA CK baby!
Posts: 962
Originally Posted by HaleiwaFlyer
Other than the "Do not miss/ VIPs" level of CKs, if AA does prioritize premium services based on spend history/ticket costs, I am all for it.

I just don't see any difference in CK treatment personally (ie. spending 1.2k Airpass one way HNL-DFW-PDX vs 5.2k non refundable one way fares HNL-DFW-PDX) or any data to support this. For example, I just arrived to DFW this morning with probably the highest fare possible on this route: no meet and greet nor text/call in sight, and this is the slow time at DFW (5:15 AM). And times X amount of the same fare over the past year, with no appreciable difference.

My theory is that if one spends 15K to LHR, the experience/prioritization is no different than the CK next to him/her, let's say, who spent 5K round trip. I just don't think AA has the desire/bandwith to separate CKs out even more, other than the "Do not miss/VIP" categories.

At some point, it becomes on us, as the consumers. Spending Michelin star prices for an Outback Steakhouse experience/services reinforces bad habits with AA. With AA's strategy of focusing on small to medium sized airports/sunbelt states, and no longer at major city hubs (LAX, MIA, JFK), I don't foresee CK improving.
DFW has been really hit or miss for me lately. Its the place of tarmac or e-kart transfers. Or nothing perhaps even worse than nothing. On Saturday I was TPA to DFW and my seat mate also happened to be a concierge key. He got on the flight a bit after me and had to go a bit behind us with his bag, So when it came to deplane I was out before he was. At the end of the jetway there was a premium services rep with a name on his phone and it wasn't mine. My CK seatmate was on his way to Japan (I had a domestic connection) so the rep was there for him. As I had a long layover I asked for a ride to the flagship lounge showing him my boarding pass that I was CK as well, his reaction was that he was doing me a favor he shouldn't do, and even asked my seat mate when he finally came out if it would be okay for me to share their ride. It doesn't really make sense to me if you have two CK's on the same inbound flight both probably going to the same place why be there to just provide service for one and not the other? Definitely only a first world complaint, I'm just surprised that some of the experiences I'm having ck are really unlike what it was made out to be before I got the status
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Old Apr 8, 2024, 9:49 am
  #3200  
 
Join Date: Dec 2018
Location: DFW
Programs: AA ConciergeKey, Marriott Ambassador Elite
Posts: 382
Latest Renewal Intel

Alright folks, I just got off a call with the Executive Liaison desk. The gentleman I spoke with informed me that they are doing account reviews as we speak and renewal/invite emails will begin rolling mid April through end of month.
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Old Apr 8, 2024, 4:55 pm
  #3201  
 
Join Date: Apr 2017
Programs: Bonvoy ambassador - lifetime plat / Hilton diamond / hyatt globalist / AA CK baby!
Posts: 962
Originally Posted by snydert
Alright folks, I just got off a call with the Executive Liaison desk. The gentleman I spoke with informed me that they are doing account reviews as we speak and renewal/invite emails will begin rolling mid April through end of month.
I thought the executive liaison deck was shuttered at the end of last month..
stant is offline  
Old Apr 8, 2024, 4:57 pm
  #3202  
 
Join Date: Dec 2018
Location: DFW
Programs: AA ConciergeKey, Marriott Ambassador Elite
Posts: 382
Originally Posted by stant
I thought the executive liaison deck was shuttered at the end of last month..
Apparently not.
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Old Apr 8, 2024, 5:15 pm
  #3203  
formerly wchinchen
 
Join Date: Sep 2013
Location: Honolulu
Programs: AA CK, UA 1K, Hyatt Globalist
Posts: 1,383
Originally Posted by stant
. At the end of the jetway there was a premium services rep with a name on his phone and it wasn't mine. My CK seatmate was on his way to Japan (I had a domestic connection) so the rep was there for him. As I had a long layover I asked for a ride to the flagship lounge showing him my boarding pass that I was CK as well, his reaction was that he was doing me a favor he shouldn't do, and even asked my seat mate when he finally came out if it would be okay for me to share their ride. It doesn't really make sense to me if you have two CK's on the same inbound flight both probably going to the same place why be there to just provide service for one and not the other?
I believe we get assigned either the same or different CK reps for multiple CKs on the same plane: ultimately depends on the how the reps work it out?

I've been on arriving HNL flights where one CK rep took take care of all 3 CKs, or we had two separate CK reps when two of us were on the same flight. On the other hand, the rep taking care of your seat mate was probably under pressure to get him/her to the TYO flight, and have to go to another gate to get another CK on a different arrival/terminal. Hence, the hesitation to provide you with a ride. Doesn't make sense if both of you were going to the lounge.

Each CK rep has a different roster of arrivals to take care of. I've been on the other end of the interaction, where the CK rep asked if another CK can join up on the cart when his/her rep didn't show up.

Just a failure of the rep assigned to you to show up and failed to communicate anything to you.
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Old Apr 8, 2024, 7:12 pm
  #3204  
 
Join Date: Nov 2001
Location: RDU
Posts: 2,266
Originally Posted by snydert
Alright folks, I just got off a call with the Executive Liaison desk. The gentleman I spoke with informed me that they are doing account reviews as we speak and renewal/invite emails will begin rolling mid April through end of month.
Makes a lot of sense. One might imagine the renewals will come earlier, and the new members a bit later in April to minimize the overlap before the non-renewals drop off the books on May 1.
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dave_261 is offline  
Old Apr 10, 2024, 3:18 am
  #3205  
 
Join Date: Aug 2000
Location: USA
Programs: AA-CK, Hyatt Globalist, Marriott Lifetime Titanium
Posts: 1,451
I flew/spent more than last year, but I don't have a good feeling about being renewed. So my backup plan is to get BA Gold. Easy to get and gives me the one thing I appreciate most about CK, other than irrops, that is FL access while traveling domestically. Well BA has suddenly made that very easy for me. They are offering a status match to silver or gold based on your status on several airlines that fly transatlantic. In my case it is using my DL Plt status, I will automatically have BA Gold for 6 months. If I want it to be extended, I have to fly two transatlantic flights in biz or F within those 6 months. here's the link to BA's site explaining it. https://www.britishairways.com/conte...er-match-offer
MikeFly is offline  
Old Apr 10, 2024, 10:24 am
  #3206  
 
Join Date: Oct 2002
Location: Los Angeles, CA, USA
Programs: AA EXP MM, BA Gold, Hyatt Globalist, Bonvoy Titanium
Posts: 139
Originally Posted by MikeFly
I flew/spent more than last year, but I don't have a good feeling about being renewed. So my backup plan is to get BA Gold. Easy to get and gives me the one thing I appreciate most about CK, other than irrops, that is FL access while traveling domestically. Well BA has suddenly made that very easy for me. They are offering a status match to silver or gold based on your status on several airlines that fly transatlantic. In my case it is using my DL Plt status, I will automatically have BA Gold for 6 months. If I want it to be extended, I have to fly two transatlantic flights in biz or F within those 6 months. here's the link to BA's site explaining it. https://www.britishairways.com/conte...er-match-offer
I assume you'll fly AA domestically while using your BA account to earn miles for FL access? Interesting hack.
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Dedicated is offline  
Old Apr 10, 2024, 10:41 am
  #3207  
 
Join Date: Dec 2018
Location: DFW
Programs: AA ConciergeKey, Marriott Ambassador Elite
Posts: 382
DFW Security Experience

I had a nice CK experience in DFW this morning pre security. I was at A Terminal and the TSA pre check line was literally outside the airport terminal...probably all of the eclipse travelers leaving. I responded to the text the CK rep sent me about my flight being on time etc etc and asked if she could help me get through security. She promptly responded, came over and whisked me through. It probably only saved me 5-7 minutes by the time the line moved, but it was a nice gesture nevertheless. Worth trying if folks find themselves in a similar situation going forward.
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snydert is offline  
Old Apr 10, 2024, 10:55 am
  #3208  
formerly wchinchen
 
Join Date: Sep 2013
Location: Honolulu
Programs: AA CK, UA 1K, Hyatt Globalist
Posts: 1,383
Originally Posted by Dedicated
I assume you'll fly AA domestically while using your BA account to earn miles for FL access? Interesting hack.
Yep, it's a great way to get better lounge access. Some FTs actually try to get BA lifetime Gold status, rather than chase AA status as a domestic US flyer.

Much better lifetime perks than AA itself.
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Old Apr 10, 2024, 2:10 pm
  #3209  
 
Join Date: Apr 2017
Programs: Bonvoy ambassador - lifetime plat / Hilton diamond / hyatt globalist / AA CK baby!
Posts: 962
Could there really be 11 CKs in San Antonio trying to get to DFW on 1967?
stant is offline  
Old Apr 11, 2024, 3:03 am
  #3210  
 
Join Date: Aug 2000
Location: USA
Programs: AA-CK, Hyatt Globalist, Marriott Lifetime Titanium
Posts: 1,451
Originally Posted by Dedicated
I assume you'll fly AA domestically while using your BA account to earn miles for FL access? Interesting hack.
I haven't decided yet, which program i would credit miles to. AA will let you enter FL with miles credited to AA but swiping/scanning your BA card.
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MikeFly is offline  

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