Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > American Airlines | AAdvantage
Reload this Page >

AA Concierge Key / ConciergeKey / CK members lounge (master thread)

Old Dec 18, 2015, 12:53 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: Prospero
American Airlines ConciergeKeySM / "CK" Program (by invitation only)
(Includes Executive Platinum status and Admirals Club membership)


NOTE: For questions such as "How can I get Concierge Key?" or "This is my spend: will I get CK?" Please refer to the How do I make / making AA Concierge Key / ConciergeKey / CK?thread

Also see AA Concierge Key invitations / renewal for 2019 status (out early 12/2018).


13 Apr 2020: AAdvantage extends CK status is extended automatically until Jan 31, 2022.

"The ConciergeKey Program is an exclusive program that American Airlines has for our very top customers. This is by invitation only and a very exclusive club." (Billy Sanez for AA)

ConciergeKey Services are provided to a select group of VIPs to facilitate travel on AA. The program is offered on an invitation basis only and is targeted at customers who control travel policy for large organizations. Customers who generate a high amount of revenue for AA may also be invited into this program (possibly those who spend upwards of US$60k a year on travel with AA).

Services provided include airport escorts and pre-boarding (seems variable, more likely during OSO?); assistance with flight changes, seat changes, and upgrade requests via their own dedicated telephone line. In addition, there is the ability to communicate directly with ConciergeKey associates via a dedicated email address. ConciergeKeySM representatives will also monitor day of travel of ConciergeKey members and will proactively reroute or rebook travel when necessary. ConciergeKey status allows check-in at First Class counters, as well as access to elite lines through security at certain airports. Miles and copay upgrades with copay waived.

ConciergeKey is now a distinct elite tier, above Executive Platinum. ConciergeKey benefits include membership to the Admirals Club, international miles upgrades with copayment waived, as well as two additional System-Wide Upgrades (SWU's) as part of CK membership.

CK members have access to Flagship Check-in on any flight, and CK will have Flagship Lounge access when flying a OneWorld airline.

As of 1 Jan 2017, Concierge Key members have upgrade requests prioritized over all other tiers: CK members have an upgrade window of (up to) 120 hours (Executive Platinum member's will retain the 100 hour upgrade window). CK members will board ahead of other passengers.

Regarding Concierge Key tier benefits coming in 2017, please see: New Concierge Key Benefits for 2017: New CK Elite Status Tier

Please: do respect members' privacy by refraining from asking for overly personal information and details relating to ConciergeKey membership or nomination. If your question receives no response, consider the member chooses not to reply, as is his/her right.

Boarding Area's AAdvantageGeek's blog shows the card and documents here.

Previous threads:
ConciergeKey AA Premium Service (ARCHIVED)
ARCHIVED: AA Concierge Key / ConciergeKey / CK (2014 consolidated)

Updated 18 Aug 2019 by ikwia to reflect CK being a distinct elite tier and to clarify the FL access requirement
Updated 25 Jul 2017 by JDiver
Print Wikipost

AA Concierge Key / ConciergeKey / CK members lounge (master thread)

Old Apr 14, 2024, 1:34 pm
  #3226  
formerly wchinchen
 
Join Date: Sep 2013
Location: Honolulu
Programs: AA CK, UA 1K, Hyatt Globalist
Posts: 1,385
Originally Posted by GoBirds
I like that idea but I really don't see how that would work in practice. Who's going to make sure the overhead bin stays empty? The FA's are busy enough with the other boarding duties and I can't imagine they want to be removing bags that are placed there when they're busy or don't notice someone else using the space. And I don't think premium agents have the time to get on board and guard the space.

But if there were a way to make that happen, it would definitely be a very nice perk.
I can't see FA doing it either, and will ultimately be up to the premiums service agent. The way I see it, if you communicate that you want to board last, then the premium service agent should put a pillow/object in the overhead space indicating reserved for CK passenger prior to everyone boarding. Then they should communicate with GA that you are planning to board last. Perfect world would be that the premium service agent will come to get you too after blocking the overhead bin space, but I doubt they will have time for that, given their laundry list of CK passengers to meet and greet. This means the premium service agent's job for that CK is done for the day.

The premium service agent either comes pre board with you, or takes that time to block your overhead bin space, so no lost time for the premium service agent when they are assigned to you, either way.
snydert likes this.
HaleiwaFlyer is offline  
Old Apr 14, 2024, 2:11 pm
  #3227  
 
Join Date: Apr 2017
Programs: Bonvoy ambassador - lifetime plat / Hilton diamond / hyatt globalist / AA CK baby!
Posts: 965
Originally Posted by HaleiwaFlyer
You mean the social experiment of boarding: Lord of the Flies mixed in with capitalistic inequalities.
id prefer mad max: fury boarding.

Originally Posted by snydert
Sometimes you just need to go to the front and flaunt the metal tags...let folks hear you clinking your way to the front of the line
my tag is strategically attached for the maximum dangle, but frustratingly there are all too many that need to be schooled in it's significance

BTW: why can i not like others posts?
i could before...
HaleiwaFlyer and snydert like this.

Last edited by stant; Apr 14, 2024 at 2:18 pm
stant is offline  
Old Apr 14, 2024, 2:23 pm
  #3228  
 
Join Date: Apr 2012
Location: LA
Programs: AAdvantage, CK, 4 MM; Marriott Lifetime PLT
Posts: 314
I have been CK for years. There was a time that CK status was not recognized during the boarding process. We were escorted to the gate by an agent at the club quietly/discreetly before any passengers were allowed to board. That changed about 7/9 years ago. I cannot recall. Now, everyone on the flight knows your status if you are CK. The problem is that it invokes conversation and questions on "how do I get CK status?" Questions I don't have the answers to respond correctly because I have no idea after being it for years (pre-merger). I can guess, but that's what it is....just a guess.
davecraze and snydert like this.
LAXJFKesq is offline  
Old Apr 14, 2024, 5:50 pm
  #3229  
 
Join Date: Aug 2014
Programs: AA CK, UA 1K, Hilton Diamond, Marriot Plat, Hyatt Globalist
Posts: 216
Originally Posted by stant
id prefer mad max: fury boarding.


my tag is strategically attached for the maximum dangle, but frustratingly there are all too many that need to be schooled in it's significance

BTW: why can i not like others posts?
i could before...
Me too!! Glad to know it's just not me!!!
snydert likes this.
astebel is offline  
Old Apr 14, 2024, 5:53 pm
  #3230  
 
Join Date: Aug 2014
Programs: AA CK, UA 1K, Hilton Diamond, Marriot Plat, Hyatt Globalist
Posts: 216
Originally Posted by snydert
Sounds like a terrible experience. My feedback to AA would have been swift after that experience.
I did write in to AA letting them know the flight so they would know who the GA was. I dared not ask her name as I feared she would call security and claim I was harassing her. They apologized said it was unacceptable, would do more training, blah blah.... here are some miles for your inconvenience.
snydert likes this.
astebel is offline  
Old Apr 14, 2024, 6:31 pm
  #3231  
 
Join Date: Jul 2019
Location: CLT
Programs: AA CK, Marriott Ambassador, Hyatt Globalist
Posts: 72
Originally Posted by astebel
Me too!! Glad to know it's just not me!!!
same here!
StiTChEs37 is offline  
Old Apr 14, 2024, 7:07 pm
  #3232  
 
Join Date: Nov 2022
Programs: Frequent AA Flyer
Posts: 176
Originally Posted by LAXJFKesq
I have been CK for years. There was a time that CK status was not recognized during the boarding process. We were escorted to the gate by an agent at the club quietly/discreetly before any passengers were allowed to board. That changed about 7/9 years ago. I cannot recall. Now, everyone on the flight knows your status if you are CK. The problem is that it invokes conversation and questions on "how do I get CK status?" Questions I don't have the answers to respond correctly because I have no idea after being it for years (pre-merger). I can guess, but that's what it is....just a guess.
I still prefer the generic "CK's can board now" to 6 or 7 years ago when they used to instead call me by name to preboard. I always wondered if anyone was googling my name when they called me to board first. Not there's anything remotely interesting about me worth googling, but I prefer the anonymity now of them at least not calling me by name.

And I've actually never had anyone ask me about my CK status. likely because I definitely don't dress like i deserve to be CK when I travel, and also that I put my earbuds in the second I sit down, and make it pretty obvious that I'm not very interested in chatting with anyone during the flight.
metallo and snydert like this.
GoBirds is offline  
Old Apr 14, 2024, 7:09 pm
  #3233  
 
Join Date: Nov 2022
Programs: Frequent AA Flyer
Posts: 176
Originally Posted by stant
BTW: why can i not like others posts?
i could before...
I can't either on my laptop, but can on my phone. Strange.
GoBirds is offline  
Old Apr 15, 2024, 7:13 am
  #3234  
 
Join Date: May 2010
Location: DFW Area
Programs: AA ConciergeKey; Hyatt Globalist
Posts: 402
Originally Posted by GoBirds
I can't either on my laptop, but can on my phone. Strange.
Same for me. Doesn't work on laptop, but does on phone.
davecraze is offline  
Old Apr 16, 2024, 11:44 am
  #3235  
 
Join Date: Apr 2008
Location: LAX
Programs: American Advantage
Posts: 26
4M lifetime Miles

Just hit this milestone - had 4 SWU dropped into my account but no phone call, no email, nada

this typical?

Also still awaiting news on CK for 2024. 1.6M LP for 2023 so I feel like its a no brainer but received an email recently from AA (based on a compliment I submitted) that thanked me for my EXP status - I replied and asked if I should take that comment as my being informed on a 2024 downgrade and again radio silence.

Cant figure out how or why AA communicates these days
snydert likes this.

Last edited by tabs812; Apr 16, 2024 at 11:47 am Reason: Context
tabs812 is offline  
Old Apr 16, 2024, 12:09 pm
  #3236  
 
Join Date: Dec 2018
Location: DFW
Programs: AA ConciergeKey, Marriott Ambassador Elite
Posts: 384
Originally Posted by tabs812
Just hit this milestone - had 4 SWU dropped into my account but no phone call, no email, nada

this typical?

Also still awaiting news on CK for 2024. 1.6M LP for 2023 so I feel like its a no brainer but received an email recently from AA (based on a compliment I submitted) that thanked me for my EXP status - I replied and asked if I should take that comment as my being informed on a 2024 downgrade and again radio silence.

Cant figure out how or why AA communicates these days
Solid milestone. Should be lifetime CK like UA with GS! Curious how much of the 4M is BIS vs legacy CC spend?
snydert is offline  
Old Apr 16, 2024, 12:15 pm
  #3237  
 
Join Date: Apr 2008
Location: LAX
Programs: American Advantage
Posts: 26
Lifetime miles

Originally Posted by snydert
Solid milestone. Should be lifetime CK like UA with GS! Curious how much of the 4M is BIS vs legacy CC spend?
Was at 2.1M when credit and debit cards counted - so a little under half actual miles flown

But thank you
snydert likes this.

Last edited by tabs812; Apr 16, 2024 at 12:16 pm Reason: Clarity
tabs812 is offline  
Old Apr 16, 2024, 12:35 pm
  #3238  
 
Join Date: Apr 2017
Programs: Bonvoy ambassador - lifetime plat / Hilton diamond / hyatt globalist / AA CK baby!
Posts: 965
Originally Posted by tabs812
Just hit this milestone - had 4 SWU dropped into my account but no phone call, no email, nada

this typical?

Also still awaiting news on CK for 2024. 1.6M LP for 2023 so I feel like its a no brainer but received an email recently from AA (based on a compliment I submitted) that thanked me for my EXP status - I replied and asked if I should take that comment as my being informed on a 2024 downgrade and again radio silence.

Cant figure out how or why AA communicates these days
i thought you got 2 SWUs for making ck?
stant is offline  
Old Apr 16, 2024, 12:44 pm
  #3239  
 
Join Date: Nov 2022
Programs: Frequent AA Flyer
Posts: 176
Originally Posted by tabs812
Just hit this milestone - had 4 SWU dropped into my account but no phone call, no email, nada

this typical?

Also still awaiting news on CK for 2024. 1.6M LP for 2023 so I feel like its a no brainer but received an email recently from AA (based on a compliment I submitted) that thanked me for my EXP status - I replied and asked if I should take that comment as my being informed on a 2024 downgrade and again radio silence.

Cant figure out how or why AA communicates these days
I honestly don't know anymore what's a no brainer and what isn't when it comes to qualifying/requalifying for CK. Last year there were reports of people spending $40,000 getting it, and people spending $70.000 and not getting it. 1.6M LP seems like it should be a sure thing though, assuming most if was premium cabin spend. I suppose we'll find out relatively soon, and good luck!
snydert likes this.
GoBirds is offline  
Old Apr 16, 2024, 12:47 pm
  #3240  
 
Join Date: Apr 2008
Location: LAX
Programs: American Advantage
Posts: 26
Originally Posted by stant
i thought you got 2 SWUs for making ck?
I think you do but I got 4 for hitting 4M lifetime miles.
snydert likes this.
tabs812 is offline  

Thread Tools
Search this Thread

Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.