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AA Concierge Key / ConciergeKey / CK members lounge (master thread)

Old Dec 18, 2015, 12:53 pm
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American Airlines ConciergeKeySM / "CK" Program (by invitation only)
(Includes Executive Platinum status and Admirals Club membership)


NOTE: For questions such as "How can I get Concierge Key?" or "This is my spend: will I get CK?" Please refer to the How do I make / making AA Concierge Key / ConciergeKey / CK?thread

Also see AA Concierge Key invitations / renewal for 2019 status (out early 12/2018).


13 Apr 2020: AAdvantage extends CK status is extended automatically until Jan 31, 2022.

"The ConciergeKey Program is an exclusive program that American Airlines has for our very top customers. This is by invitation only and a very exclusive club." (Billy Sanez for AA)

ConciergeKey Services are provided to a select group of VIPs to facilitate travel on AA. The program is offered on an invitation basis only and is targeted at customers who control travel policy for large organizations. Customers who generate a high amount of revenue for AA may also be invited into this program (possibly those who spend upwards of US$60k a year on travel with AA).

Services provided include airport escorts and pre-boarding (seems variable, more likely during OSO?); assistance with flight changes, seat changes, and upgrade requests via their own dedicated telephone line. In addition, there is the ability to communicate directly with ConciergeKey associates via a dedicated email address. ConciergeKeySM representatives will also monitor day of travel of ConciergeKey members and will proactively reroute or rebook travel when necessary. ConciergeKey status allows check-in at First Class counters, as well as access to elite lines through security at certain airports. Miles and copay upgrades with copay waived.

ConciergeKey is now a distinct elite tier, above Executive Platinum. ConciergeKey benefits include membership to the Admirals Club, international miles upgrades with copayment waived, as well as two additional System-Wide Upgrades (SWU's) as part of CK membership.

CK members have access to Flagship Check-in on any flight, and CK will have Flagship Lounge access when flying a OneWorld airline.

As of 1 Jan 2017, Concierge Key members have upgrade requests prioritized over all other tiers: CK members have an upgrade window of (up to) 120 hours (Executive Platinum member's will retain the 100 hour upgrade window). CK members will board ahead of other passengers.

Regarding Concierge Key tier benefits coming in 2017, please see: New Concierge Key Benefits for 2017: New CK Elite Status Tier

Please: do respect members' privacy by refraining from asking for overly personal information and details relating to ConciergeKey membership or nomination. If your question receives no response, consider the member chooses not to reply, as is his/her right.

Boarding Area's AAdvantageGeek's blog shows the card and documents here.

Previous threads:
ConciergeKey AA Premium Service (ARCHIVED)
ARCHIVED: AA Concierge Key / ConciergeKey / CK (2014 consolidated)

Updated 18 Aug 2019 by ikwia to reflect CK being a distinct elite tier and to clarify the FL access requirement
Updated 25 Jul 2017 by JDiver
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AA Concierge Key / ConciergeKey / CK members lounge (master thread)

Old Apr 13, 2024, 6:27 pm
  #3211  
 
Join Date: Aug 2014
Programs: AA CK, UA 1K, Hilton Diamond, Marriot Plat, Hyatt Globalist
Posts: 262
Originally Posted by stant
Could there really be 11 CKs in San Antonio trying to get to DFW on 1967?
I was just on a 787 from LAX to MIA. Wheelchairs went first of course. Group 1 lanes already fully loaded. Then they call for anyone needing extra time to board and literally the entire row of people started boarding. At some point they were stopped and CK was called so I went up under the strap rather than pushing my way through. I was allowed to board but I have tried that before and forced to go to the end of the line by some. Leaving MIA today, I went to stand at the beginning of the group 1 lane and a woman let me know she was there first and the people before her. She said snidely, are you CK or something? Well, yes I am but if we all are, then I will certainly go after you. If there is a boarding process, there must be a better way or just go back to 1st class boarding first.
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Old Apr 13, 2024, 7:43 pm
  #3212  
 
Join Date: Apr 2017
Programs: Bonvoy ambassador - lifetime plat / Hilton diamond / hyatt globalist / AA CK baby!
Posts: 1,029
Originally Posted by astebel
I was just on a 787 from LAX to MIA. Wheelchairs went first of course. Group 1 lanes already fully loaded. Then they call for anyone needing extra time to board and literally the entire row of people started boarding. At some point they were stopped and CK was called so I went up under the strap rather than pushing my way through. I was allowed to board but I have tried that before and forced to go to the end of the line by some. Leaving MIA today, I went to stand at the beginning of the group 1 lane and a woman let me know she was there first and the people before her. She said snidely, are you CK or something? Well, yes I am but if we all are, then I will certainly go after you. If there is a boarding process, there must be a better way or just go back to 1st class boarding first.
in this case the airport was a mess trying to get into DFW on wednesday. Everything was delayed and I wanted to get on standby for the delayed flight that was leaving at about the time of my original flight. The gate agent said there was already 20 some people waiting to standby. I showed her my boarding pass and asked if CK got my to the top of the list. She said no, there were 11 other people in front of me. Funny though, when the flight boarded only 1 CK got on. There was only 2 CKs on the next 2 flights, and only me on my flight after that one.

I'm starting to think gate agents have it out for CKs

Some say CK is best for the iropps support. but in reality, we all know that it's all about those precious moments I have underlined
stant is offline  
Old Apr 13, 2024, 7:57 pm
  #3213  
formerly wchinchen
 
Join Date: Sep 2013
Location: Honolulu
Programs: AA CK, UA 1K, Hyatt Globalist
Posts: 1,434
Originally Posted by stant

Some say CK is best for the iropps support. but in reality, we all know that it's all about those precious moments I have underlined
You mean the social experiment of boarding: Lord of the Flies mixed in with capitalistic inequalities.
HaleiwaFlyer is offline  
Old Apr 13, 2024, 8:28 pm
  #3214  
 
Join Date: Dec 2018
Location: DFW
Programs: AA ConciergeKey, Marriott Ambassador Elite
Posts: 398
Originally Posted by HaleiwaFlyer
You mean the social experiment of boarding: Lord of the Flies mixed in with capitalistic inequalities.
Sometimes you just need to go to the front and flaunt the metal tags...let folks hear you clinking your way to the front of the line
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Old Apr 13, 2024, 8:49 pm
  #3215  
 
Join Date: Nov 2022
Programs: Frequent AA Flyer
Posts: 176
Originally Posted by astebel
I was just on a 787 from LAX to MIA. Wheelchairs went first of course. Group 1 lanes already fully loaded. Then they call for anyone needing extra time to board and literally the entire row of people started boarding. At some point they were stopped and CK was called so I went up under the strap rather than pushing my way through. I was allowed to board but I have tried that before and forced to go to the end of the line by some. Leaving MIA today, I went to stand at the beginning of the group 1 lane and a woman let me know she was there first and the people before her. She said snidely, are you CK or something? Well, yes I am but if we all are, then I will certainly go after you. If there is a boarding process, there must be a better way or just go back to 1st class boarding first.
Do you mean you were forced to go to the back of the line by AA agents or the angry group one mob? If it was the latter, that's not good, but also not surprising.

But if it was an AA agent telling you as a CK that you had to go the back of the line, that's really not acceptable in my opinion.
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GoBirds is offline  
Old Apr 14, 2024, 8:00 am
  #3216  
 
Join Date: Aug 2014
Programs: AA CK, UA 1K, Hilton Diamond, Marriot Plat, Hyatt Globalist
Posts: 262
Originally Posted by GoBirds
Do you mean you were forced to go to the back of the line by AA agents or the angry group one mob? If it was the latter, that's not good, but also not surprising.

But if it was an AA agent telling you as a CK that you had to go the back of the line, that's really not acceptable in my opinion.
Yes. That is exactly what happened to me at PHL. Group 1 lanes all filled up. Wheelchairs at the the other lane so I got behind them. The strap was still open when CK was called. I showed the agent my boarding pass and started to walk through when she deliberately closed the strap on me. May I go through, I asked, nicely. She tossed her head and said, no. You have to go around and in the same breath called group 1.
astebel is offline  
Old Apr 14, 2024, 8:05 am
  #3217  
 
Join Date: Aug 2014
Programs: AA CK, UA 1K, Hilton Diamond, Marriot Plat, Hyatt Globalist
Posts: 262
Originally Posted by stant
in this case the airport was a mess trying to get into DFW on wednesday. Everything was delayed and I wanted to get on standby for the delayed flight that was leaving at about the time of my original flight. The gate agent said there was already 20 some people waiting to standby. I showed her my boarding pass and asked if CK got my to the top of the list. She said no, there were 11 other people in front of me. Funny though, when the flight boarded only 1 CK got on. There was only 2 CKs on the next 2 flights, and only me on my flight after that one.

I'm starting to think gate agents have it out for CKs

Some say CK is best for the iropps support. but in reality, we all know that it's all about those precious moments I have underlined
For my flight from MIA-LAX, I was in J, on upgrade list for F. The only myslef on the list and there was one seat.... waiting for someone to pay $2400. I went to the desk agent and let her know that was me and if it would clear so I could get a new boarding pass. She said there are 20 people on that list. No, I tried to explain and showed her my pass. I am the only one of the upgrade list. She insisted there were many ahead of me and it was all automatically generated and there was nothing she could do. That was when I went to stand at the group 1 land and kept refreshing my app until it finally, literally as I walked up to board switch my seat. I guess they are just so overwhelmed. The guy behind me said there are so many new CKs this year maybe that is what it is. But I agree, it isn't as smooth as it was 5 years ago.
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Old Apr 14, 2024, 10:29 am
  #3218  
 
Join Date: Aug 2014
Programs: AA CK, UA 1K, Hilton Diamond, Marriot Plat, Hyatt Globalist
Posts: 262
Quick question since I think this is a sophisticated group..... I saw a post on a FB page that someone received a renewal in January for CK until April 2025. I am very confused. This goes against everything we have seen and heard. Anyone else get this lovely offering?? As a note..... I will make my 3rd metric AA put me on with the challenge by the end of this month so I know I will be extended. Although it was a rough go, it was somewhat less stressful knowing what I needed to accomplish to get there.
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Old Apr 14, 2024, 10:39 am
  #3219  
 
Join Date: Dec 2018
Location: DFW
Programs: AA ConciergeKey, Marriott Ambassador Elite
Posts: 398
Originally Posted by astebel
Quick question since I think this is a sophisticated group..... I saw a post on a FB page that someone received a renewal in January for CK until April 2025. I am very confused. This goes against everything we have seen and heard. Anyone else get this lovely offering?? As a note..... I will make my 3rd metric AA put me on with the challenge by the end of this month so I know I will be extended. Although it was a rough go, it was somewhat less stressful knowing what I needed to accomplish to get there.
I haven't heard of anyone being renewed yet outside of challenges. I have had two separate friends joke with me that they have been renewed, so maybe someone is joking around.
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Old Apr 14, 2024, 11:08 am
  #3220  
 
Join Date: Apr 2012
Location: LA
Programs: AAdvantage, CK, 4 MM; Marriott Lifetime PLT
Posts: 323
Originally Posted by astebel
Yes. That is exactly what happened to me at PHL. Group 1 lanes all filled up. Wheelchairs at the the other lane so I got behind them. The strap was still open when CK was called. I showed the agent my boarding pass and started to walk through when she deliberately closed the strap on me. May I go through, I asked, nicely. She tossed her head and said, no. You have to go around and in the same breath called group 1.
The boarding process has been chaotic for years. The agents working the flight need to close both lanes until they are ready to begin the boarding process. It amazes me how so many passengers think they should board with CKs/Group 1 because they "have priority boarding via their credit card." Close both lanes and only call up those passengers with the corresponding Group # to board. This will avoid Group 7 standing in line before the flight has even begun the boarding process. My two cents.
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LAXJFKesq is offline  
Old Apr 14, 2024, 11:47 am
  #3221  
 
Join Date: Nov 2022
Programs: Frequent AA Flyer
Posts: 176
Originally Posted by LAXJFKesq
The boarding process has been chaotic for years. The agents working the flight need to close both lanes until they are ready to begin the boarding process. It amazes me how so many passengers think they should board with CKs/Group 1 because they "have priority boarding via their credit card." Close both lanes and only call up those passengers with the corresponding Group # to board. This will avoid Group 7 standing in line before the flight has even begun the boarding process. My two cents.
I agree the whole process has been broken for a while and seems like it may be getting worse. But to be fair I do have some sympathy for the gate agents. It really is like herding feral cats these days, and everyone who travels seems to be stressed out and on edge. With the frequency of out of control passengers increasing, I don't blame them for sometimes not wanting to make matters even worse by antagonizing the crowd by strictly enforcing the boarding rules. That doesn't mean I don't wish they would, just that I understand why they often don't.

Though god knows they have no issue enforcing the carry on bag rules whenever they feel like it, and in those cases they seem to not be worried at all about making passengers even more unhappy than they already are.
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Old Apr 14, 2024, 12:24 pm
  #3222  
 
Join Date: Aug 2014
Programs: AA CK, UA 1K, Hilton Diamond, Marriot Plat, Hyatt Globalist
Posts: 262
Originally Posted by GoBirds
I agree the whole process has been broken for a while and seems like it may be getting worse. But to be fair I do have some sympathy for the gate agents. It really is like herding feral cats these days, and everyone who travels seems to be stressed out and on edge. With the frequency of out of control passengers increasing, I don't blame them for sometimes not wanting to make matters even worse by antagonizing the crowd by strictly enforcing the boarding rules. That doesn't mean I don't wish they would, just that I understand why they often don't.

Though god knows they have no issue enforcing the carry on bag rules whenever they feel like it, and in those cases they seem to not be worried at all about making passengers even more unhappy than they already are.
Agree with both. I was 1K for a time with UA. They had so many preboards but they, GS and 1K stand outside of the boarding lanes completely. I have mentioned this AA. Also, they don't have sizing bags. I am amazed with AA announcing on many flights they now have larger overhead compartments...but they still have the sizers. When that GA at PHL wouldn't let me board as a CK and go behind group 1, she ALSO stopped me and said she was taking my bag saying it was too large and had to tag it. I said, no, how about I place it in the sizer. She said no to that but I took it and plunked it in easily. Now may I board, I asked?
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Old Apr 14, 2024, 12:26 pm
  #3223  
formerly wchinchen
 
Join Date: Sep 2013
Location: Honolulu
Programs: AA CK, UA 1K, Hyatt Globalist
Posts: 1,434
Originally Posted by GoBirds
I agree the whole process has been broken for a while and seems like it may be getting worse.
Factors that I see contributing to the issue:
1. US Airlines somehow put this notion that "boarding first" on a golden pedestal (their highest tiers get to board first or in the beginning) across all US carriers. Need to go back to board last mentality.
2. Charging for check in luggage creating more fear of losing out on overhead bin.
3. Lack of assigned/dedicated overhead bin space.
4. The constant pressure on the gate agent to get flight out at "D0" without delays.
5. Front of the line herd mentality.
6. GA allowing people to skip groups without repercussions due to desire to get flight out on time; causing bloated group 1-2.
7. It's not just congesting the boarding lane, its the congestion around the boarding lane that is the issue due to lack of physical space.

Fixes for CKs: Similar to BA, can start a group 0 boarding group for CKs. To make CK more premium, have the premium agent contact the passenger and ask if they want to board first or last. Block overhead bin space for the CK if they want to board last.
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Old Apr 14, 2024, 12:35 pm
  #3224  
 
Join Date: Dec 2018
Location: DFW
Programs: AA ConciergeKey, Marriott Ambassador Elite
Posts: 398
Originally Posted by astebel
Agree with both. I was 1K for a time with UA. They had so many preboards but they, GS and 1K stand outside of the boarding lanes completely. I have mentioned this AA. Also, they don't have sizing bags. I am amazed with AA announcing on many flights they now have larger overhead compartments...but they still have the sizers. When that GA at PHL wouldn't let me board as a CK and go behind group 1, she ALSO stopped me and said she was taking my bag saying it was too large and had to tag it. I said, no, how about I place it in the sizer. She said no to that but I took it and plunked it in easily. Now may I board, I asked?
Sounds like a terrible experience. My feedback to AA would have been swift after that experience.
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Old Apr 14, 2024, 12:39 pm
  #3225  
 
Join Date: Nov 2022
Programs: Frequent AA Flyer
Posts: 176
Originally Posted by HaleiwaFlyer
Fixes for CKs: Similar to BA, can start a group 0 boarding group for CKs. To make CK more premium, have the premium agent contact the passenger and ask if they want to board first or last. Block overhead bin space for the CK if they want to board last.
I like that idea but I really don't see how that would work in practice. Who's going to make sure the overhead bin stays empty? The FA's are busy enough with the other boarding duties and I can't imagine they want to be removing bags that are placed there when they're busy or don't notice someone else using the space. And I don't think premium agents have the time to get on board and guard the space.

But if there were a way to make that happen, it would definitely be a very nice perk.
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