GoBirds

I have a question regarding IRROPS assistance through the CK desk. I've unfortunately had multiple flight disruptions/cancellations/missed flights due to weather recently. Historically when this has happened to me, CK help desk reps have been very proactive, contacting me quickly by text and call, prebooking backup or replacement flights, etc, without me having to call them first.

However, over the past month or so, when I've had IRROPS, on more than one occasion no one has contacted me, and I've had to call the CK line to rebook or find a solution. And when I do call, it seems that the reps I've been connected to don't really what to do or what is possible, and they keep telling me to hold while they call the help desk to see what they can or cannot do to resolve the issue. I've also gotten incorrect answers from them after they tell me this, such as telling me there are no seats on a replacement flight when there is, or telling me they cannot book me on another airline, then subsequently doing just that without telling me that they've done that.

I guess my question is, is there actually a different department or desk that specifically deals with IRROPS, and is that the one that used to contact me with a solution already in hand? And if there is a specific "help desk", is there a way for me to contact them directly and not go through the standard CK line first?

Dettmann1

So I think this depends a little bit on when the IRROPS occurs. From what a couple of agents have explained to me in the past - they do proactively monitor disruptions and then have a subset of the CK deal agents work the flight issues in an order which they then call you with the solution. Those people are the same agents you’d call using your normal CK number.

The challenge becomes in a large irrops situation - in that case they typically have to call someone internally to release a seat to then place you in it - that’s typically who they have to call out for and I’m pretty sure that’s tied into their internal inventory management/Ops team because they will intentionally block a certain subset of seats for crew movement during irrops. I think they keep that team internal for a reason.

TAB_Geneva

If you connect in T5, as a CK you can use the Concorde Room which also has showers (much better than F Lounge). At times the staff at the lounge check-in doesn't immediately realize that CKs have access as they have to manually override their system. It's therefore well advised to bring your physical CK card.

flyinirish

Aer Lingus don't fly out of T5 and there aren't any showers in the Concorde Room anymore anyways. I'm not 100% sure if you can use the little first room in the arrivals lounge but the shower area is the same regardless. You might be able to use the bath if it's not busy.

Dettmann1

I randomly received a notification my Avis status had been upgraded to presidents circle earlier this week. I know Avis has a tie in with AA starting next year, but I didn’t think that started until the new earning year. Is this some new perk for CK for this year? I didn’t rent with Avis at all over the last year, so the only thing I could think of was that it was coming via AA. Any one else get a notification?

robertablake

Did AA provide us a way to link the accounts?

Dettmann1

Not that I know of, however I’ve earned miles through Avis in the past and figured that was how?

SkyTeam777

I guess we aren't going to hear until the end of the month? Unless some people have already started hearing from AA?

1K-DFW

I haven’t heard anything. I’ll be super irritated if I get a denial as I’ve been maxing out on the loyalty points and have credit card spend as well. In the past I’ve received notification if I was trending downward and risk of not re-qualifying. This year there’s been no communication.

snydert

I bet we will start to hear end of this month/early next month

ReidTravels

yeah they must be behind. Back in December I was told by multiple folks it would be late Jan/Early feb people would get notified but apparently that didn’t happen. I’m curious as to what they will be looking for this year LP wise. I’m at about 1.2 million LP with 1 mill of it being spend on AA metal.

metallo

How much of that $1M AA metal spend is actually spend on your own personal tickets where the ticket has your frequent flyer number attached (as opposed to corporate spend on tickets for others)? That's likely to be a big factor. The people who were reported to have hit CK on mostly just loyalty points (rather than flying) seemed to have over 5 million LPs.

ReidTravels

100% of it was personal tickets. All 1 million LP from AA metal flying (economy/business both) are on my account only, I never flew with anyone or purchased tickets for anyone.

my other 200k in LP is from airline partner spend and credit card.

davecraze

I strongly suspect that pure credit card LPs will count at like a penny a piece so 1 million LPs is going to be roughly 10k of usd “credit” in the calculations. They likely won’t give credit for much more than citi/barclays buys the mile from AA for.

it’s tricky though as those cc spend LPs are much more profitable per LP than most flying LPs.

I have 1.75m LPs (only 300k from flying a few trans Atlantic round trips in j ) so mostly personal cc spend. I also burnt like 2m miles recently on award tickets so not sure if that ever matters around the edges (positive or negative).

So it will hard for me to triangulate this year as I have several dials moving.

5m LPs alone should be a good chance based on the temp CK they previously gave for those levels and that it would be like probably 40k plus of profit in those LPs

ttusqrl

I think LPs will have little to no influence on CK status. By saying that, 5 million LPs will not be a floor or even a waterline when they look at renewals, at least in my mind. Time will tell here shortly though