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AA Concierge Key / ConciergeKey / CK members lounge (master thread)

Old Dec 18, 2015, 12:53 pm
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Last edit by: Prospero
American Airlines ConciergeKeySM / "CK" Program (by invitation only)
(Includes Executive Platinum status and Admirals Club membership)


NOTE: For questions such as "How can I get Concierge Key?" or "This is my spend: will I get CK?" Please refer to the How do I make / making AA Concierge Key / ConciergeKey / CK?thread

Also see AA Concierge Key invitations / renewal for 2019 status (out early 12/2018).


13 Apr 2020: AAdvantage extends CK status is extended automatically until Jan 31, 2022.

"The ConciergeKey Program is an exclusive program that American Airlines has for our very top customers. This is by invitation only and a very exclusive club." (Billy Sanez for AA)

ConciergeKey Services are provided to a select group of VIPs to facilitate travel on AA. The program is offered on an invitation basis only and is targeted at customers who control travel policy for large organizations. Customers who generate a high amount of revenue for AA may also be invited into this program (possibly those who spend upwards of US$60k a year on travel with AA).

Services provided include airport escorts and pre-boarding (seems variable, more likely during OSO?); assistance with flight changes, seat changes, and upgrade requests via their own dedicated telephone line. In addition, there is the ability to communicate directly with ConciergeKey associates via a dedicated email address. ConciergeKeySM representatives will also monitor day of travel of ConciergeKey members and will proactively reroute or rebook travel when necessary. ConciergeKey status allows check-in at First Class counters, as well as access to elite lines through security at certain airports. Miles and copay upgrades with copay waived.

ConciergeKey is now a distinct elite tier, above Executive Platinum. ConciergeKey benefits include membership to the Admirals Club, international miles upgrades with copayment waived, as well as two additional System-Wide Upgrades (SWU's) as part of CK membership.

CK members have access to Flagship Check-in on any flight, and CK will have Flagship Lounge access when flying a OneWorld airline.

As of 1 Jan 2017, Concierge Key members have upgrade requests prioritized over all other tiers: CK members have an upgrade window of (up to) 120 hours (Executive Platinum member's will retain the 100 hour upgrade window). CK members will board ahead of other passengers.

Regarding Concierge Key tier benefits coming in 2017, please see: New Concierge Key Benefits for 2017: New CK Elite Status Tier

Please: do respect members' privacy by refraining from asking for overly personal information and details relating to ConciergeKey membership or nomination. If your question receives no response, consider the member chooses not to reply, as is his/her right.

Boarding Area's AAdvantageGeek's blog shows the card and documents here.

Previous threads:
ConciergeKey AA Premium Service (ARCHIVED)
ARCHIVED: AA Concierge Key / ConciergeKey / CK (2014 consolidated)

Updated 18 Aug 2019 by ikwia to reflect CK being a distinct elite tier and to clarify the FL access requirement
Updated 25 Jul 2017 by JDiver
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AA Concierge Key / ConciergeKey / CK members lounge (master thread)

Old Apr 22, 2024, 11:44 pm
  #3316  
 
Join Date: Aug 2014
Programs: AA CK, UA 1K, Hilton Diamond, Marriot Plat, Hyatt Globalist
Posts: 262
Originally Posted by Dedicated
Same here... maybe time to get that BA status
The match ends May 7th. I put in my request yesterday since it says it could take up to 5 days to here back. I check it multiple times a day..... glad I made my last metric to maintain CK this year. Looks like travel is picking up for me, too, but will def do the BA.... qantas lounge for us!!
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Old Apr 23, 2024, 12:48 am
  #3317  
 
Join Date: Mar 2024
Posts: 9
Officially Annoyed

The McKinsey whiz kid who is likely behind the decision to delay or change the CK announcements should be fired. I have been a very loyal customer and the uncertainty of recent weeks has really undermined any belief that the loyalty goes both ways and has nudged me to actively reconsider travel that would have otherwise defaulted to AA. Like several others I will have more than enough points for 2025 EP status by months end when my cc points post. I have a half a dozen flights booked into May and beyond but have stopped booking new flights because my status for the next 12 months remains in limbo. If the reward for routing travel through AA will be uncertainty to the last minute and possibly no different if I have EP status or 5x or 10x that, why bother.
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Old Apr 23, 2024, 4:42 am
  #3318  
 
Join Date: Nov 2022
Programs: Frequent AA Flyer
Posts: 176
I would not be surprised at all if someone involved in the CK selection process reads this forum and this thread. I do wonder what they think about all of the uncertainty and frustration expressed by some of their most loyal customers. Perhaps they assume many of us will remain loyal regardless? Or maybe collectively we're still a relatively small proportion of profits for a company as big as AA?

Would definitely be interesting to be a fly on the wall right now in Dallas.

My status extends quite a bit beyond next week as I'm off cycle as an ex Airpass member, so I have no idea when I'll be notified of what happens for me next year, but I will still be closely monitoring this thread to see what happens with everyone else over the next few days.
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Last edited by GoBirds; Apr 23, 2024 at 4:44 am Reason: clarification
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Old Apr 23, 2024, 5:45 am
  #3319  
 
Join Date: Nov 2001
Location: Everywhere
Posts: 755
I had close to 1MM LPs last year, almost all premium cabin flying, no credit card spend. This delay is quite annoying. I have flown a grand total of 2 flights on AA since the new loyalty year, both on cheap economy tickets. I'm in the process of ticketing J class to Australia, Brazil, Middle East. All are going on the most convenient routings now vs dedicating spend to renew CK.

I cannot imagine how hard the algorithm is to run to figure out customer profitability by current CKs, then all other customers. It probably could be done in a morning with the right criteria.
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Old Apr 23, 2024, 6:13 am
  #3320  
 
Join Date: Dec 2018
Location: DFW
Programs: AA ConciergeKey, Marriott Ambassador Elite
Posts: 398
Originally Posted by gottigotti
I had close to 1MM LPs last year, almost all premium cabin flying, no credit card spend. This delay is quite annoying. I have flown a grand total of 2 flights on AA since the new loyalty year, both on cheap economy tickets. I'm in the process of ticketing J class to Australia, Brazil, Middle East. All are going on the most convenient routings now vs dedicating spend to renew CK.

I cannot imagine how hard the algorithm is to run to figure out customer profitability by current CKs, then all other customers. It probably could be done in a morning with the right criteria.
If AA's objective with the renewal process is to seriously piss off their fiercely loyal customer base, then mission accomplished!
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Old Apr 23, 2024, 6:26 am
  #3321  
 
Join Date: Nov 2001
Location: RDU
Posts: 2,266
My situation. Was CK for several years. Missed for 2023 (~$80k spend on OneWorld, but over 50% was codeshare/non-codeshare to Asia). For last QY (ending March 2024), spend was over $90k (65% AA metal/35% codeshare to places they don't fly). The waiting game is infuriating.

So far, I have already matched to Delta Diamond through work, and last week, flew ANA (partly by necessity; now debating matching to Star Alliance). I am holding ~$30k of flight purchases until CK notification comes out. If I don't qualify, my days of being a loyalist are over.
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Old Apr 23, 2024, 6:50 am
  #3322  
LIH
 
Join Date: Feb 2016
Location: ORD | LGA | 2E
Programs: UA GS 1.7MM UC | AA CK 0.7MM AC | Bonvoy Ambassador | Hyatt Globalist | Hertz PC
Posts: 1,059
Originally Posted by gottigotti
I had close to 1MM LPs last year, almost all premium cabin flying, no credit card spend. This delay is quite annoying. I have flown a grand total of 2 flights on AA since the new loyalty year, both on cheap economy tickets. I'm in the process of ticketing J class to Australia, Brazil, Middle East. All are going on the most convenient routings now vs dedicating spend to renew CK.

I cannot imagine how hard the algorithm is to run to figure out customer profitability by current CKs, then all other customers. It probably could be done in a morning with the right criteria.
I fit a similar profile in that beyond ~$10K a month in AA credit card spend, the entirety of my engagement with AA is fully refundable premium cabin fares. There are plenty of years where my CPM spend approximates $1/mile on base fare. The only reason I fly AA is the CK program. Without it my spend on AA would be maybe $5K/year tops when AA was the only viable option for me given a route/timing.

I get the value of keeping the algo opaque for the sake of maximizing the value AA can capture from people like us, but there is a point of opacity in the process where it becomes self-defeating.
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Old Apr 23, 2024, 7:11 am
  #3323  
 
Join Date: Nov 2022
Programs: Frequent AA Flyer
Posts: 176
As it gets closer and closer to May 1st, one does wonder if the vague rumor someone mentioned a few weeks ago about AA potentially ending the CK program becomes just a little bit more believable. As I mentioned at the time, they ended the Airpass program without notice after decades, so I suppose there is precedent for that kind of move.

I still don't believe that is what's about to happen, but as the days go by, it does make you wonder.
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Old Apr 23, 2024, 7:47 am
  #3324  
 
Join Date: Mar 2007
Location: Plano, Texas
Programs: BA Gold, AA CK (8MM), Hyatt Lifetime Globalist
Posts: 85
Abrupt

Originally Posted by GoBirds
As it gets closer and closer to May 1st, one does wonder if the vague rumor someone mentioned a few weeks ago about AA potentially ending the CK program becomes just a little bit more believable. As I mentioned at the time, they ended the Airpass program without notice after decades, so I suppose there is precedent for that kind of move.

I still don't believe that is what's about to happen, but as the days go by, it does make you wonder.
Both AirPass and Business Extra. Both were great programs for small businesses.
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Old Apr 23, 2024, 7:55 am
  #3325  
 
Join Date: Dec 2018
Location: DFW
Programs: AA ConciergeKey, Marriott Ambassador Elite
Posts: 398
Originally Posted by private_md
Both AirPass and Business Extra. Both were great programs for small businesses.
I never was an AirPass customer but did enjoy the Business Extra program. I'm using the new Business program for my company now. Too early to assess the main differences.
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Old Apr 23, 2024, 8:18 am
  #3326  
 
Join Date: Nov 2022
Programs: Frequent AA Flyer
Posts: 176
Originally Posted by private_md
Both AirPass and Business Extra. Both were great programs for small businesses.
Im not a small business so was never eligible for Business Extra.

I did however find Airpass to be very valuable for my travel needs. Significantly discounted last minute premium fares that were fully refundable before Covid, along with guaranteed CK status, was great to have, and I still miss it.
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Old Apr 23, 2024, 8:18 am
  #3327  
 
Join Date: Nov 2017
Posts: 4
I have a daughter that is in training right now to be a flight attendant for AA. She mentioned they get quite a bit of direction on the importance of recognizing CKs onboard and ensuring VIP treatment at all contact points. Having been CK for several years (and like everyone else now trying to figure out May/June routing and spend) it was interesting to hear her talk about how much focus they put on the program during the training as the real life experience is certainly very hit or miss. Given this training happened last week, I’ll add that as another data point on the side of ‘unlikely to cancel the program’ - happy waiting!
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Old Apr 23, 2024, 8:21 am
  #3328  
 
Join Date: May 2010
Location: DFW Area
Programs: AA ConciergeKey; Hyatt Globalist
Posts: 413
I am also holding off on any international airfare purchases (here 4 biz tickets to Southeast Asia and also 4 in biz to Egypt, both for family vacations) until after knowing whether I will be renewed or not.

AA makes it very hard because, in addition to the current uncertainty, its almost 8k more on AA and codeshare partners for just the Asia tickets. So I am frustrated and it costs more? Gee, sign me up!!!
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Last edited by davecraze; Apr 23, 2024 at 12:16 pm
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Old Apr 23, 2024, 8:22 am
  #3329  
 
Join Date: Mar 2007
Location: Plano, Texas
Programs: BA Gold, AA CK (8MM), Hyatt Lifetime Globalist
Posts: 85
Originally Posted by snydert
I never was an AirPass customer but did enjoy the Business Extra program. I'm using the new Business program for my company now. Too early to assess the main differences.
Huge devaluation if you buy premium cabin tickets. Business Extra was a bit clunky on the IT side, but much greater value. TPG (I think) said 75% devaluation but for me, its larger.
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Old Apr 23, 2024, 9:35 am
  #3330  
 
Join Date: Jul 2007
Location: CO
Programs: AA CK, AC Super Elite, DL Diamond, Marriott Titanium, Hyatt Globalist
Posts: 109
Originally Posted by snydert
I never was an AirPass customer but did enjoy the Business Extra program. I'm using the new Business program for my company now. Too early to assess the main differences.
I too was both an AAirPass and Business ExtrAA member. The loss of AAirPass was for me, the most devastating AA change I can remember.
Advantage Business is awful. It takes a lot of work to use, is rigid in its complexity, and the reporting is abysmal. Very difficult to track points accumulation by traveler (or almost anything else.). In truth, it feels like a program put together by a 6th grader. And there is nobody to talk to with questions or issues. Literally no humans. Everything is via chatbot, and your questions are never responded to. Overall, it's more cartoonish than practical.
Be aware, however, that once you book online as a "Business traveler", almost any change to a flight or reticketing can no longer be handled by CK. You will be routed (with an apology) to "Meeting Services" (which requires you to wait on hold and then connects you to a Meeting Services agent who in general, are not as knowledgeable as the C.K. agents). The CK agents (and everyone I know who is also a CK) have been complaining about this since it was introduced. Most CK agents are aware, and will warn you and transfer you to Meeting Services...if they are open. Some do not, and go through the process only to receive an "error", and be told to refer the PAX to Meeting Services. This morning, I needed to change my return flight to the same flight a day earlier. CK couldn't help. Transferred me to MS. After 8 minutes on hold, agent got it done, but it took another hold while she contacted her "help desk". It was something that CK agents could do routinely. And if it's later than 10PM CT or on a Sunday, you are out of luck. Bottom line: try to do everything online, because short of small issues like same day flight changes on the same routing, you will not get the help that you are used to from CK. Another giant leap backwards!
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Last edited by kvez; Apr 23, 2024 at 12:36 pm Reason: typos and missing text
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