Website Problems/Issues thread
#391
Join Date: Sep 2009
Posts: 366
With the current PI specials NZ are advertising AKL to Samoa $199, New Zealand to Samoa $249 - seat only. The difference stays at $50 as it goes up to Works etc.
it does say in the small print - "Capacity is limited and will not be available on all flights", which I take to mean ifit does not show the special price ex AKL then normal rules apply you pays what the system says.
If however it shows the special ex AKL, then the special ex NZ should apply.
EG Auckland to Samoa - 28 march $173 + tax ($199), Christchurch to Samoa $223 + tax, Hokitika to Samoa $422 + tax. Try again 9 April, from Auckland $173 + tax, from Christchurch $447 + tax , from Hokitika $900 + tax.
Either it is a special from New Zeland or it is not, to try and rely on "not available all flights" is a load of claptrap. The advertising clearly states a price from Auckland and a price form New Zealand, the other advertising shows the fares applicable from New Zealand being $50 dearer than Auckland, but NZ continue to mislead.
it does say in the small print - "Capacity is limited and will not be available on all flights", which I take to mean ifit does not show the special price ex AKL then normal rules apply you pays what the system says.
If however it shows the special ex AKL, then the special ex NZ should apply.
EG Auckland to Samoa - 28 march $173 + tax ($199), Christchurch to Samoa $223 + tax, Hokitika to Samoa $422 + tax. Try again 9 April, from Auckland $173 + tax, from Christchurch $447 + tax , from Hokitika $900 + tax.
Either it is a special from New Zeland or it is not, to try and rely on "not available all flights" is a load of claptrap. The advertising clearly states a price from Auckland and a price form New Zealand, the other advertising shows the fares applicable from New Zealand being $50 dearer than Auckland, but NZ continue to mislead.
Could it be that the booking class is not available on the domestic leg on the dates you select, even though the cheap booking class is available ex AKL?
#392
Join Date: Mar 2010
Location: NZ
Posts: 731
Booking class totally irrelevant. They are advertising one price form Auckland and another from New Zealand, if the Auckland price is available then the New Zealand price should be available otherwise they may as well just advertise the Auckland price and we take pot luck with the price from elsewhere in NZ as per usual.
it's a real shame that no-one from NZ or a certain government department is a regular on here as I am sure they have channels to bring these things to the attention of management - or do they and no-one higher up cares?
it's a real shame that no-one from NZ or a certain government department is a regular on here as I am sure they have channels to bring these things to the attention of management - or do they and no-one higher up cares?
#393




Join Date: May 2005
Location: SJC
Programs: NZ*G, QF NB, UA 1K, AA ExecPlat, IHG PlatAmb, HHonors Gold, SPG Gold, Marriott Gold, ZE1 PC
Posts: 2,635
Originally Posted by wayoutwest
Booking class totally irrelevant. They are advertising one price form Auckland and another from New Zealand, if the Auckland price is available then the New Zealand price should be available otherwise they may as well just advertise the Auckland price and we take pot luck with the price from elsewhere in NZ as per usual.
#394
Join Date: Mar 2010
Location: NZ
Posts: 731
Ah ah, the old chestnut it must be Hokitika to Christchurch.
Look at 7 April to Samoa, from Christchurch $208, from Hokitika $900 - last flight out of Hokitika to Christchurch is $264, so charging $692 to go Hokitika to Christchurch, Hokitika to Auckland on last flight of day is $592, which means that 900 - 592 = $308 for a fare from Auckland they say is only $158 (Auckland to Apia). Yes heard it all before pay a bit more for misconnects etc - not what the advertising indicates.
A lot of the time it is cheaper for us to fly to Aus via Auckland than it is to fly via Christchurch even though we have to fly to Christchruch to get to Auckland
Quick look elsewhere and ranges from $617 to $258 for Hokitika to Apia, actually get a choice of flights out of Hokitika unlike NZ site which does not give that choice!!
Look at 7 April to Samoa, from Christchurch $208, from Hokitika $900 - last flight out of Hokitika to Christchurch is $264, so charging $692 to go Hokitika to Christchurch, Hokitika to Auckland on last flight of day is $592, which means that 900 - 592 = $308 for a fare from Auckland they say is only $158 (Auckland to Apia). Yes heard it all before pay a bit more for misconnects etc - not what the advertising indicates.
A lot of the time it is cheaper for us to fly to Aus via Auckland than it is to fly via Christchurch even though we have to fly to Christchruch to get to Auckland

Quick look elsewhere and ranges from $617 to $258 for Hokitika to Apia, actually get a choice of flights out of Hokitika unlike NZ site which does not give that choice!!
Last edited by wayoutwest; Mar 8, 2011 at 3:36 pm Reason: More info
#395




Join Date: May 2005
Location: SJC
Programs: NZ*G, QF NB, UA 1K, AA ExecPlat, IHG PlatAmb, HHonors Gold, SPG Gold, Marriott Gold, ZE1 PC
Posts: 2,635
Looking at flight availability, that is exactly what it is. If you have information to suggest otherwise, please share it.
Because the Y only availability on HKK-CHC forces the whole itinerary to a Y fare which results in the total price of $900.
]Look at 7 April to Samoa, from Christchurch $208, from Hokitika $900 - last flight out of Hokitika to Christchurch is $264, so charging $692 to go Hokitika to Christchurch, Hokitika to Auckland on last flight of day is $592, which means that 900 - 592 = $308 for a fare from Auckland they say is only $158 (Auckland to Apia)
#396
FlyerTalk Evangelist




Join Date: Mar 2005
Location: WLG/BKK
Programs: NZ Koru Plat, TG*G, QF G, Accor Plat
Posts: 12,932
I would hope your friendly travel agent should be able combine these so that a Y sector on 1 domestic leg can be mixed with the lower ex-AKL booking class. Not always possible to do what we want online.
Eg - try and seat 3 pax on the 1 PNR in different spots around the aircraft....
Eg - try and seat 3 pax on the 1 PNR in different spots around the aircraft....
#397
Join Date: Jan 2010
Location: FSD/SUX/SFO
Programs: UA 1K, NZ*E, PC Platinum RA
Posts: 417
Booking class totally irrelevant. They are advertising one price form Auckland and another from New Zealand, if the Auckland price is available then the New Zealand price should be available otherwise they may as well just advertise the Auckland price and we take pot luck with the price from elsewhere in NZ as per usual.
it's a real shame that no-one from NZ or a certain government department is a regular on here as I am sure they have channels to bring these things to the attention of management - or do they and no-one higher up cares?
it's a real shame that no-one from NZ or a certain government department is a regular on here as I am sure they have channels to bring these things to the attention of management - or do they and no-one higher up cares?
And the limiting case regarding individual sectors; cheap single domestic sectors are continuously advertised, but I often don't get to book those as they are all sold out. Is that unfair?
Sure, perhaps NZ could load [more] inventory that's exclusively combinable with these cheap fares (and eat any additional arbitrage opportunity that creates) - but that's completely related to booking class.
#398


Join Date: Aug 2009
Location: AKL
Programs: NZ Silver
Posts: 1,856
Let's look at the limit case regarding fare buckets. If one of the domestic sectors is totally zeroed out, should NZ still sell you the cheap fare?
And the limiting case regarding individual sectors; cheap single domestic sectors are continuously advertised, but I often don't get to book those as they are all sold out. Is that unfair?
Sure, perhaps NZ could load [more] inventory that's exclusively combinable with these cheap fares (and eat any additional arbitrage opportunity that creates) - but that's completely related to booking class.
And the limiting case regarding individual sectors; cheap single domestic sectors are continuously advertised, but I often don't get to book those as they are all sold out. Is that unfair?
Sure, perhaps NZ could load [more] inventory that's exclusively combinable with these cheap fares (and eat any additional arbitrage opportunity that creates) - but that's completely related to booking class.
#399
Join Date: Mar 2010
Location: NZ
Posts: 731
Let's look at the limit case regarding fare buckets. If one of the domestic sectors is totally zeroed out, should NZ still sell you the cheap fare?
And the limiting case regarding individual sectors; cheap single domestic sectors are continuously advertised, but I often don't get to book those as they are all sold out. Is that unfair?
Sure, perhaps NZ could load [more] inventory that's exclusively combinable with these cheap fares (and eat any additional arbitrage opportunity that creates) - but that's completely related to booking class.
And the limiting case regarding individual sectors; cheap single domestic sectors are continuously advertised, but I often don't get to book those as they are all sold out. Is that unfair?
Sure, perhaps NZ could load [more] inventory that's exclusively combinable with these cheap fares (and eat any additional arbitrage opportunity that creates) - but that's completely related to booking class.
Other point is why other sites can do it for between $250 odd and $650 odd when NZ cannot.
Realise this does not affect the majority of folks here, but I still ask why do they do it and why do they get away with it. The Comcom is not particularly helpful either, and like I said must be someone here from NZ who is willing to front up and explain.
#400
Join Date: Mar 2010
Location: NZ
Posts: 731
Now this:
AMENDMENT TO SHORTLIFE SALE FARES TO SAMOA, NORFOLK ISLAND AND FIJI
Air New Zealand wishes to advise of a fare reduction of the Shortlife Economy Class sale fares to Samoa, Norfolk Island and Fiji (PBAGP37, LWRKP37, LDLXP37) effective immediately for sales to 15 Mar 2011. Below are details of the Seat + Bag Economy fares available. The Works and Works Deluxe pricing is included on the attached fare sheets.
To Samoa
Ex AKL Seat + Bag – PBAGP37 $188 ow via CRS ($178 ow via internet) plus airport & govt costs $26
Ex Rest of NZ Seat + Bag – PBAGP37 $238 ow via CRS ($223 ow via internet) plus airport & govt costs $26
Travel Period: 28 Mar – 30 Jun 2011 with the exception of:
AKL-APW: travel not permitted: 13 - 27 Apr 11
APW-AKL: travel not permitted: 20 - 30 Apr 11
To Norfolk Island
Ex AKL Seat + Bag – PBAGP37 $130 ow via CRS ($122 ow via internet) plus airport & govt costs $109
Ex Rest of NZ Seat + Bag – PBAGP37 $180 ow via CRS ($170 ow via internet) plus airport & govt costs $109
Travel Period: 27 Mar – 25 Sep 2011 with the exception of:
AKL-NLK: travel not permitted: 17 Apr – 15 May 11
NLK-AKL: travel not permitted: 01 – 22 May 11
To Fiji
Ex AKL Seat + Bag – PBAGP37 $163 ow via CRS ($153 ow via internet) plus airport & govt costs $26
Ex Rest of NZ Seat + Bag – PBAGP37 $213 ow via CRS ($203 ow via internet) plus airport & govt costs $26
Travel Period: 13 Mar – 31 May & 01 – 30 Sep 2011 with the exception of:
AKL-NAN: travel not permitted: 13 - 23 Apr 11
NAN-AKL: travel not permitted: 24 Apr – 02 May 11
Booking Class: International: P Class (PBAGP37), L Class (LWRKP37 and LDLXP37) NZ Domestic - please use V class
Restrictions: 1. Card Payment Fee: A fee of $5 per person per one way journey applies to card payments
2. No child discounts with the exception of LWRK/LDLX which are adult fares less $10 one way
3. ^ Where travel is operated by one of our codeshare partners only The Works product will be available.
Wingtips 1991
AMENDMENT TO SHORTLIFE SALE FARES TO SAMOA, NORFOLK ISLAND AND FIJI
Air New Zealand wishes to advise of a fare reduction of the Shortlife Economy Class sale fares to Samoa, Norfolk Island and Fiji (PBAGP37, LWRKP37, LDLXP37) effective immediately for sales to 15 Mar 2011. Below are details of the Seat + Bag Economy fares available. The Works and Works Deluxe pricing is included on the attached fare sheets.
To Samoa
Ex AKL Seat + Bag – PBAGP37 $188 ow via CRS ($178 ow via internet) plus airport & govt costs $26
Ex Rest of NZ Seat + Bag – PBAGP37 $238 ow via CRS ($223 ow via internet) plus airport & govt costs $26
Travel Period: 28 Mar – 30 Jun 2011 with the exception of:
AKL-APW: travel not permitted: 13 - 27 Apr 11
APW-AKL: travel not permitted: 20 - 30 Apr 11
To Norfolk Island
Ex AKL Seat + Bag – PBAGP37 $130 ow via CRS ($122 ow via internet) plus airport & govt costs $109
Ex Rest of NZ Seat + Bag – PBAGP37 $180 ow via CRS ($170 ow via internet) plus airport & govt costs $109
Travel Period: 27 Mar – 25 Sep 2011 with the exception of:
AKL-NLK: travel not permitted: 17 Apr – 15 May 11
NLK-AKL: travel not permitted: 01 – 22 May 11
To Fiji
Ex AKL Seat + Bag – PBAGP37 $163 ow via CRS ($153 ow via internet) plus airport & govt costs $26
Ex Rest of NZ Seat + Bag – PBAGP37 $213 ow via CRS ($203 ow via internet) plus airport & govt costs $26
Travel Period: 13 Mar – 31 May & 01 – 30 Sep 2011 with the exception of:
AKL-NAN: travel not permitted: 13 - 23 Apr 11
NAN-AKL: travel not permitted: 24 Apr – 02 May 11
Booking Class: International: P Class (PBAGP37), L Class (LWRKP37 and LDLXP37) NZ Domestic - please use V class
Restrictions: 1. Card Payment Fee: A fee of $5 per person per one way journey applies to card payments
2. No child discounts with the exception of LWRK/LDLX which are adult fares less $10 one way
3. ^ Where travel is operated by one of our codeshare partners only The Works product will be available.
Wingtips 1991
#401
Join Date: Jan 2010
Location: FSD/SUX/SFO
Programs: UA 1K, NZ*E, PC Platinum RA
Posts: 417
Other point is why other sites can do it for between $250 odd and $650 odd when NZ cannot.
Realise this does not affect the majority of folks here, but I still ask why do they do it and why do they get away with it. The Comcom is not particularly helpful either, and like I said must be someone here from NZ who is willing to front up and explain.
#402
Join Date: Sep 2009
Posts: 366
Off the top of my head, V is what the Tasman legs book into for longhaul Economy flights to/from Australia.
#403


Join Date: Aug 2009
Location: AKL
Programs: NZ Silver
Posts: 1,856
Problem appears to be fixed now, as well as slightly lower prices. I tried CHC, IVC,ZQN & AKL to APW and 'deal' flights available were identical. I did want to be able to say that if the deal is available ex AKL, it is available from elsewhere in NZ.....But...wayoutwest, you might not want to try from HKK....I think they are just trying p*** you off now
#404
Join Date: Mar 2010
Location: NZ
Posts: 731
[QUOTE=brenrox;16006969]Problem appears to be fixed now, as well as slightly lower prices. I tried CHC, IVC,ZQN & AKL to APW and 'deal' flights available were identical. I did want to be able to say that if the deal is available ex AKL, it is available from elsewhere in NZ.....But...wayoutwest, you might not want to try from HKK....I think they are just trying p*** you off now[/QUOTE/]
You so right.
The whole world is against us from the Coast.
Too much time wasted driving to CHC so pefer to fly - but *******
Just looked at 4 April and $900 from HKK, $208 from CHC and $216 (full flexi) HKK to CHC.
Oh well, NZ do now have someone looking at it but probably too late as this has been an ongoing problem for at least 13 months that I and NZ are aware of.
You so right.
The whole world is against us from the Coast.
Too much time wasted driving to CHC so pefer to fly - but *******
Just looked at 4 April and $900 from HKK, $208 from CHC and $216 (full flexi) HKK to CHC.
Oh well, NZ do now have someone looking at it but probably too late as this has been an ongoing problem for at least 13 months that I and NZ are aware of.
#405


Join Date: Mar 2008
Location: Auckland
Programs: NZ*Black
Posts: 2,693
Quick Question - "Your tier anniversary is coming up on Tue Mar 29 2011." - I rang Air NZ to ask to see if after that date i will get my 2 x Gold U/G vouchers, however they have told me that i won't until 1st May.
I said that is fine as i am only 54 SP off GE i will probably hit this in April/May, the CSR said to hit GE i must get 54 SP prior to the 29th of March.
I asked the Question about SP Expiring this month, not allowing me to get it, and with the SP expiring i would probably then hit GE in MAY, the reply was your 'tier' works on the past 355 days at which point they review to see if you will make GE.
So now i am just confused! can anyone shed some light on this (those who have ticked over from GE to GE or G to G (or a combo)
I said that is fine as i am only 54 SP off GE i will probably hit this in April/May, the CSR said to hit GE i must get 54 SP prior to the 29th of March.
I asked the Question about SP Expiring this month, not allowing me to get it, and with the SP expiring i would probably then hit GE in MAY, the reply was your 'tier' works on the past 355 days at which point they review to see if you will make GE.
So now i am just confused! can anyone shed some light on this (those who have ticked over from GE to GE or G to G (or a combo)

