Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > Air New Zealand | Koru
Reload this Page >

Website Problems/Issues thread

Register
Community
Wiki Posts
Today's Posts
Search
Vendor Directory

Website Problems/Issues thread

Thread Tools
 
Search this Thread
 
Old Nov 29, 2010 | 12:26 pm
  #301  
Freeth
In Memoriam
 
Join Date: Jul 2010
Location: AKL
Programs: NZ*E, QF G, HH S, AClub G, PC G
Posts: 252
Originally Posted by ajnz

Just tried tonight and I see the missing points tool is completely different from a few days ago and it correctly found and posted the missing bucks, and showed the PNR/ticket number it came from.

This is a nice improvement - the old tool had never worked for me at all!
I'm currently trying to make a claim for my AKL-LAX-AKL flights last week. The new missing points tool is used if you click the link on the top tool bar, however if you click the link at the bottom of your activity page it reverts to the old missing points tool.

Both of these appear to be as useless as each other, even though the new tool supposedly accepted my claim yesterday, flights still havent posted?

Ironically all my domestic flights using UA, CO, & AA posted to my accounts within 48 hours. Not sure why partner airlines should credit to accounts faster than flights taken on NZ's own metal?
Freeth is offline  
Reply
Old Nov 29, 2010 | 12:35 pm
  #302  
serfty
FlyerTalk Evangelist
30 Countries Visited
40 Nights
All eyes on you!
20 Years on Site
 
Join Date: Nov 2004
Location: Melbourne
Programs: ►QFWP/LTG►VA WP►HyattDisc.►HiltonGold►ALL Plat.
Posts: 22,337
Originally Posted by ajnz
...

And at the same time, myAirNZ account activity has gone nuts: flights from 2009 and early 2010 are reposting today on 29NOV as zero status bucks/blank airbucks. Lots of weird dupes showing up...
Mine too, I had been seeing transactions from all over the place with lots of duplicates.

Now it appears to be fixed.
Last edited by serfty; Nov 29, 2010 at 12:48 pm
serfty is offline  
Reply
Old Nov 29, 2010 | 7:35 pm
  #303  
Air NZ Online
Company Representative - Air New Zealand
 
Join Date: Apr 2010
Location: Auckland
Programs: NZ
Posts: 106
Originally Posted by Freeth
I'm currently trying to make a claim for my AKL-LAX-AKL flights last week. The new missing points tool is used if you click the link on the top tool bar, however if you click the link at the bottom of your activity page it reverts to the old missing points tool.
Weve picked up that this link was missed when we made the new tool live, and will be rolling in a fix shortly.

Originally Posted by Freeth
Both of these appear to be as useless as each other, even though the new tool supposedly accepted my claim yesterday, flights still havent posted?

Ironically all my domestic flights using UA, CO, & AA posted to my accounts within 48 hours. Not sure why partner airlines should credit to accounts faster than flights taken on NZ's own metal? :confused
There shouldnt be any reason for your partner flights to be credited to your account faster than Air New Zealand flights could you let us know your booking reference and well investigate further
Air NZ Online is offline  
Reply
Old Nov 29, 2010 | 7:40 pm
  #304  
Xiaotung
All eyes on you!
20 Years on Site
 
Join Date: May 2005
Location: Sydney, Australia
Programs: NZ*G, MAR Titanium, HLT Diamond
Posts: 4,197
Originally Posted by ajnz
Hi Paul,

I took NZ8421 AKL-NPE a week ago and it has not posted -- I tried to do an online claim for this but NZ8421 didn't appear in the tool as a valid flight.

Just tried tonight and I see the missing points tool is completely different from a few days ago and it correctly found and posted the missing bucks, and showed the PNR/ticket number it came from.

This is a nice improvement - the old tool had never worked for me at all!
A good sign of improvement. I notice there is a claim status column after the claim but how do we go back and check the status?
Xiaotung is online now  
Reply
Old Nov 29, 2010 | 8:01 pm
  #305  
wayoutwest
 
Join Date: Mar 2010
Location: NZ
Posts: 731
Used the new tool this morning for some TT flights and while it said accepted - nothing appeared (may happen over night).

On the other hand a flight I got off at 1715 last night was up and credited by 1930 - pretty good goin
wayoutwest is offline  
Reply
Old Dec 4, 2010 | 2:55 pm
  #306  
ThatJohn
 
Join Date: Nov 2009
Location: NYC
Programs: Amex Plat, CX Gold, VA Gold, BA paeon, VS rabble, NZ A$ bru
Posts: 235
Originally Posted by ThatJohn
I'm trying to help out my folks, who are coming to NZ this January. The website insists on putting them in seats one behind the other rather than opposite (1A 2A or 1K 2K rather than 1A 1K and so on). Is this a known issue? Do I/they need to ring up?
Big thanks to Paul and the team for solving this issue! It's been working for a good few days and I have only one flight of four where the folks are not in 1A and 1K. So, thanks, folks. Hurrah for FT and the NZ website team.

--J
ThatJohn is offline  
Reply
Old Dec 6, 2010 | 3:31 pm
  #307  
Air NZ Online
Company Representative - Air New Zealand
 
Join Date: Apr 2010
Location: Auckland
Programs: NZ
Posts: 106
Originally Posted by ThatJohn
Big thanks to Paul and the team for solving this issue! It's been working for a good few days and I have only one flight of four where the folks are not in 1A and 1K. So, thanks, folks. Hurrah for FT and the NZ website team.

--J
Thanks for your comments John. We are continually making improvements to the website and booking engine and feedback from FT is certainly taken into account when we are prioritising what gets into each release.

Cheers

Paul
Air NZ Online is offline  
Reply
Old Dec 9, 2010 | 1:59 pm
  #308  
NZ_Flyer
10 Countries Visited
20 Countries Visited
30 Countries Visited
15 Years on Site
 
Join Date: May 2008
Location: AKL
Programs: NZ Black, QF Gold, Marriott Titanium, Accor Plat
Posts: 1,940
For those using Google Chrome, when logging into myairnz directly from the homepage you now go straight to the full flash version of myairnz rather than the old non-flash version that had been coming up for a couple of months.
NZ_Flyer is offline  
Reply
Old Dec 9, 2010 | 3:07 pm
  #309  
adl73x
15 Years on Site
 
Join Date: Mar 2007
Location: Thatcham, UK or Adelaide Australia
Programs: Marriott Lifetime Plat OZ Diamond SK Diamond BA Blue
Posts: 3,331
Originally Posted by NZ_Flyer
For those using Google Chrome, when logging into myairnz directly from the homepage you now go straight to the full flash version of myairnz rather than the old non-flash version that had been coming up for a couple of months.
Woo hoo! As a Chrome user MyAirNZ is back!

I felt very special until I saw in my portlet:

"We hope you're enjoying the latest edition of Airpoints Magazine, but don't forget to check out your 0 exclusive offers before the end of the month."

Consider them checked.
adl73x is offline  
Reply
Old Dec 9, 2010 | 3:15 pm
  #310  
Rebound
All eyes on you!
15 Years on Site
 
Join Date: Mar 2008
Location: Auckland
Programs: NZ*Black
Posts: 2,693
adl73x mine were showing two days ago in chrome but they were all useless holiday package offers or flybuys :/ i was hoping to see hotel offers or bonus AP$ :/

Also, the Airpoint Magazines seem to be coming out closer and closer to the end of the month now
Rebound is online now  
Reply
Old Dec 9, 2010 | 4:40 pm
  #311  
skyglow1
15 Years on Site
 
Join Date: Dec 2009
Location: Dunedin, New Zealand
Programs: Air NZ Airpoints
Posts: 192
Originally Posted by NZ_Flyer
For those using Google Chrome, when logging into myairnz directly from the homepage you now go straight to the full flash version of myairnz rather than the old non-flash version that had been coming up for a couple of months.
Yay! Unfortunately I'm so used to typing "myair" and pressing enter now
skyglow1 is offline  
Reply
Old Dec 12, 2010 | 10:30 am
  #312  
Top of climb
10 Countries Visited
All eyes on you!
15 Years on Site
 
Join Date: May 2010
Posts: 1,641
Has anyone else's upcoming flight bookings all disappeared from their myairnz page?
Top of climb is offline  
Reply
Old Dec 12, 2010 | 10:33 am
  #313  
Kiwi Flyer
Moderator, Hilton Honors
Conversation Starter
All eyes on you!
20 Years on Site
 
Join Date: Nov 2003
Location: on a short leash
Programs: some
Posts: 71,445
Originally Posted by Top of climb
Has anyone else's upcoming flight bookings all disappeared from their myairnz page?
Not for me. All 17 bookings are displayed.
Kiwi Flyer is offline  
Reply
Old Dec 12, 2010 | 1:36 pm
  #314  
skyglow1
15 Years on Site
 
Join Date: Dec 2009
Location: Dunedin, New Zealand
Programs: Air NZ Airpoints
Posts: 192
Originally Posted by Top of climb
Has anyone else's upcoming flight bookings all disappeared from their myairnz page?
Still there on my page.
skyglow1 is offline  
Reply
Old Dec 12, 2010 | 2:30 pm
  #315  
Top of climb
10 Countries Visited
All eyes on you!
15 Years on Site
 
Join Date: May 2010
Posts: 1,641
Originally Posted by Kiwi Flyer
Not for me. All 17 bookings are displayed.
Hmmm just me then.
Top of climb is offline  
Reply



Advanced Search
Reply Closed Thread Share
Forum Jump

Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2026 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.