Website Problems/Issues thread
Nov 22, 2010 | 12:20 pm
#286
Join Date: Jul 2008
Location: AKL
Programs: QF Gold, UA*G, AZ Freccia Alata - SkyTeam Elite Plus
Posts: 361
You could book seat only and then "upgrade" it to seat+bag on myairnz after you've booked?
Last edited by lindsaygardiner; Nov 22, 2010 at 12:25 pm
Nov 22, 2010 | 1:36 pm
#287
Join Date: Jun 2010
Location: AKL
Programs: NZ*S & Koru, QF, VA, Accor, Marriot
Posts: 314
I've run into the same problem - the issue is that the multicity tool hasn't been changed to the new "seats to suit" style yet, so the only thing you can book is Works ie what used to just be called economy.
Nov 22, 2010 | 2:05 pm
#288
Join Date: Sep 2009
Posts: 366
The call centre can waive the fee though.
Nov 22, 2010 | 3:10 pm
#289
Join Date: Jun 2010
Location: AKL
Programs: NZ*S & Koru, QF, VA, Accor, Marriot
Posts: 314
It also seems that the multicity tool doesn't take into account latest sale activity, i.e. what it comes up with is more than what you would expect for two one way legs (e.g. if you look at the AKL-BNE-AKL and take the AKL-BNE price, and a AKL-MEL-AKL and take the MEL-AKL price)?
The call centre can waive the fee though.
The call centre can waive the fee though.
Nov 22, 2010 | 9:52 pm
#290
Join Date: Aug 2009
Location: AKL
Programs: NZ Silver
Posts: 1,856
Judging by the cost and the class type as 'Economy' I'm guessing it books in to works (which i don't want). Problem is when you book MEL-AKL individually you don't get access to the current sale fares.
Wish they would just re-do the multi-trip itinary all together. I've had to use Expedia to do such a booking a number of times
Wish they would just re-do the multi-trip itinary all together. I've had to use Expedia to do such a booking a number of times
Nov 24, 2010 | 12:50 pm
#291
Join Date: Nov 2009
Location: NYC
Programs: Amex Plat, CX Gold, VA Gold, BA paeon, VS rabble, NZ A$ bru
Posts: 235
Hey Paul,
I'm trying to help out my folks, who are coming to NZ this January. The website insists on putting them in seats one behind the other rather than opposite (1A 2A or 1K 2K rather than 1A 1K and so on). Is this a known issue? Do I/they need to ring up? I'd be grateful for an email rather than a reply here, as I'm on the road at the mo: [email protected].
Cheers,
--John
I'm trying to help out my folks, who are coming to NZ this January. The website insists on putting them in seats one behind the other rather than opposite (1A 2A or 1K 2K rather than 1A 1K and so on). Is this a known issue? Do I/they need to ring up? I'd be grateful for an email rather than a reply here, as I'm on the road at the mo: [email protected].
Cheers,
--John
Nov 24, 2010 | 2:36 pm
#292
Company Representative - Air New Zealand
Join Date: Apr 2010
Location: Auckland
Programs: NZ
Posts: 106
Hey Paul,
I'm trying to help out my folks, who are coming to NZ this January. The website insists on putting them in seats one behind the other rather than opposite (1A 2A or 1K 2K rather than 1A 1K and so on). Is this a known issue? Do I/they need to ring up? I'd be grateful for an email rather than a reply here, as I'm on the road at the mo: [email protected].
Cheers,
--John
I'm trying to help out my folks, who are coming to NZ this January. The website insists on putting them in seats one behind the other rather than opposite (1A 2A or 1K 2K rather than 1A 1K and so on). Is this a known issue? Do I/they need to ring up? I'd be grateful for an email rather than a reply here, as I'm on the road at the mo: [email protected].
Cheers,
--John
Nov 24, 2010 | 5:04 pm
#293
Join Date: Aug 2009
Location: AKL
Programs: NZ Silver
Posts: 1,856
You missed my post...is this something you plan to address in the future? Given that you are trying to give us as much choice as possible now, I would like to have the opportunity to choose seat + bag, rather than be allocated works when trying to use the multi-city tool....
Thanks in advance for your help
Nov 24, 2010 | 5:40 pm
#294
Company Representative - Air New Zealand
Join Date: Apr 2010
Location: Auckland
Programs: NZ
Posts: 106
Hey Paul
You missed my post...is this something you plan to address in the future? Given that you are trying to give us as much choice as possible now, I would like to have the opportunity to choose seat + bag, rather than be allocated works when trying to use the multi-city tool....
Thanks in advance for your help
You missed my post...is this something you plan to address in the future? Given that you are trying to give us as much choice as possible now, I would like to have the opportunity to choose seat + bag, rather than be allocated works when trying to use the multi-city tool....
Thanks in advance for your help
Its certainly on the plan and something I hope to bring you in the future. Sorry I cant provide more details at the moment.
Thanks
Paul
Nov 24, 2010 | 6:21 pm
#295
Join Date: Aug 2009
Location: AKL
Programs: NZ Silver
Posts: 1,856
That's fine - aslong as it's in the pipeline. Do the Reservations team have the capability to do it over the phone for me?
Nov 25, 2010 | 7:59 pm
#296
Moderator, Hilton Honors
Join Date: Nov 2003
Location: on a short leash
Programs: some
Posts: 71,445
Not so much a website issue but Air NZ technology related so I hope this is the right place to post it.
The new flybuys linked airpoints card interferes with snapper card.
The new flybuys linked airpoints card interferes with snapper card.
Nov 25, 2010 | 8:26 pm
#297
Join Date: May 2006
Location: Wellington
Programs: QFWP (LTSG), NZ (Jade), TG ROP (Forgotten), OZ (Silver), AA (Cardboard), EK (Lowest of the Low)
Posts: 4,672
Personally in my wallet I have 3 RFID chips, NZ (eChip), Snapper and building access. The only issue I have is Snapper readers pick up the others, so in the fold out portion of wallet, while no problems with building acess or NZ Gate Readers.
Nov 25, 2010 | 8:29 pm
#298
Moderator, Hilton Honors
Join Date: Nov 2003
Location: on a short leash
Programs: some
Posts: 71,445
The new airpoints card is the only new card in my wallet so I assumed that was causing interference which was not there before. [My new QF card hasn't arrived so it can't be that.]
Nov 26, 2010 | 5:42 pm
#299
FlyerTalk Evangelist
Join Date: Mar 2005
Location: WLG/BKK
Programs: NZ Koru Plat, TG*G, QF G, Accor Plat
Posts: 12,928
Nov 29, 2010 | 5:31 am
#300
Join Date: May 2005
Location: SJC
Programs: NZ*G, QF NB, UA 1K, AA ExecPlat, IHG PlatAmb, HHonors Gold, SPG Gold, Marriott Gold, ZE1 PC
Posts: 2,635
Hi Paul,
I took NZ8421 AKL-NPE a week ago and it has not posted -- I tried to do an online claim for this but NZ8421 didn't appear in the tool as a valid flight.
Just tried tonight and I see the missing points tool is completely different from a few days ago and it correctly found and posted the missing bucks, and showed the PNR/ticket number it came from.
This is a nice improvement - the old tool had never worked for me at all!
I took NZ8421 AKL-NPE a week ago and it has not posted -- I tried to do an online claim for this but NZ8421 didn't appear in the tool as a valid flight.
Just tried tonight and I see the missing points tool is completely different from a few days ago and it correctly found and posted the missing bucks, and showed the PNR/ticket number it came from.
This is a nice improvement - the old tool had never worked for me at all!