Website Problems/Issues thread
#331
Join Date: Nov 2008
Location: Auckland New Zealand
Programs: Air New Zealand airpoints since 1992, currently *Silver, Koru Club
Posts: 581
A small thing, but nevertheless important, which should be fixed.
#334
Join Date: Nov 2008
Location: Auckland New Zealand
Programs: Air New Zealand airpoints since 1992, currently *Silver, Koru Club
Posts: 581
#336
Join Date: Jun 2010
Location: AKL
Programs: NZ*S & Koru, QF, VA, Accor, Marriot
Posts: 314
From the grabaseat getaways page this morning, in the European Masters deal:
Return flights to Auckland
Dep Sat 29 Jan 2011 (morning)
Rtn Sun 30 Jan 2011 (afternoon/evening)
European Masters
Te Papa, open 10am - 6pm more info
Long taxi ride from Mangere to Te Papa!
Return flights to Auckland
Dep Sat 29 Jan 2011 (morning)
Rtn Sun 30 Jan 2011 (afternoon/evening)
European Masters
Te Papa, open 10am - 6pm more info
Long taxi ride from Mangere to Te Papa!
#341


Join Date: Feb 2007
Programs: NZ Koru
Posts: 6,721
#342
Join Date: Sep 2007
Location: PHX
Programs: AA1MM, QF/NZ/VA/UA/DL, etc...
Posts: 516
Yet another APD crediting saga
My GE Partner and I flew 24 Dec and 7 Jan for the holidays. My flights credited in less than 48 hours correctly, however nothing for my partner.
Went online to claim missing APD - the computer recognised and accepted the flights and responded that the claim had been successfully processed and balance of APD updated, yet did not show up online.
Made a call and was advised Credit Admin would fix - nothing showed for over a week. I remembered I had an email address for that team and emailed directly. No reply, however the missing APD was finally credited the next day.
If those APD had posted when they were supposed to, my GE Partner would have qualified for Silver independently, which of course doesn't matter in this situation.
I wonder how many pax have lost out on earning the next status tier because NZ didn't credit points when they were supposed to?
Went online to claim missing APD - the computer recognised and accepted the flights and responded that the claim had been successfully processed and balance of APD updated, yet did not show up online.
Made a call and was advised Credit Admin would fix - nothing showed for over a week. I remembered I had an email address for that team and emailed directly. No reply, however the missing APD was finally credited the next day.
If those APD had posted when they were supposed to, my GE Partner would have qualified for Silver independently, which of course doesn't matter in this situation.
I wonder how many pax have lost out on earning the next status tier because NZ didn't credit points when they were supposed to?
#343
Join Date: Oct 2008
Location: WLG
Programs: QFF/NZ/
Posts: 98
Wrong Seatmap on MyAirNZ for 767
I am booked on NZ175 in May AKL/PER in Y. The seat map while booking shows the latest config with the 32" pitch and WD in the fwd cabin of Y. However when selecting seats on MyAirNZ it is showing the old config with Space+ etc. The upshot is that seats 10A & B do not show and these are, I am told, very good seats to try and get. Is there any reason why the later seat config has not been added to MyAirNZ?
ZK-BEU
ZK-BEU
#344




Join Date: Jun 2008
Location: Auckland
Programs: NZ Silver, PR Classic, QF Bronze, UA Member, VA Red (no status any longer!)
Posts: 1,616
thanks for the heads up, I did choose my sets for flights on 767 in May/June and did wonder why when selecting seats through myairnz as to why there were so many seats at 32"
this lack of attention to detail by airnz is very very annoying - they give us myairnz to increase pax ability to take control of our flight arangements and then provide incorrect info
on 767 is it still correct that space+ is 7-13JK and 10-16AB?
presume this is for the entire 767 fleet
this lack of attention to detail by airnz is very very annoying - they give us myairnz to increase pax ability to take control of our flight arangements and then provide incorrect info
on 767 is it still correct that space+ is 7-13JK and 10-16AB?
presume this is for the entire 767 fleet
#345
Moderator, Hilton Honors



Join Date: Nov 2003
Location: on a short leash
Programs: some
Posts: 71,446
thanks for the heads up, I did choose my sets for flights on 767 in May/June and did wonder why when selecting seats through myairnz as to why there were so many seats at 32"
this lack of attention to detail by airnz is very very annoying - they give us myairnz to increase pax ability to take control of our flight arangements and then provide incorrect info
on 767 is it still correct that space+ is 7-13JK and 10-16AB?
presume this is for the entire 767 fleet
this lack of attention to detail by airnz is very very annoying - they give us myairnz to increase pax ability to take control of our flight arangements and then provide incorrect info
on 767 is it still correct that space+ is 7-13JK and 10-16AB?
presume this is for the entire 767 fleet





