Website Problems/Issues thread
Dec 14, 2010 | 8:19 pm
#319
Join Date: Aug 2009
Location: AKL
Programs: NZ Silver
Posts: 1,856
Hi Paul
Do you have a rough time-frame when the multi-city booking tool is to be updated so you can book seat only etc? Also, do the call centre have the capacity to do it if I ring them and using airpoints??
Your help is always appreciated.
Do you have a rough time-frame when the multi-city booking tool is to be updated so you can book seat only etc? Also, do the call centre have the capacity to do it if I ring them and using airpoints??
Your help is always appreciated.
Dec 18, 2010 | 1:06 am
#320
Join Date: Jun 2010
Location: Auckland, Aotearoa
Programs: NZ E, EY G, QF G
Posts: 153
I have e-mailed the Premium team and was promised that IT would fix my account manually within two weeks. We'll see.
Dec 28, 2010 | 6:11 pm
#322
Join Date: Nov 2008
Location: Auckland New Zealand
Programs: Air New Zealand airpoints since 1992, currently *Silver, Koru Club
Posts: 581
Have booked online AKL/BNE return in March. Booked Works in Space+, 747 outwards, 777 return.
As usual, visit regularly to review seating and bookings in case anything better occurs. Today am unable to review seating on return flight. It tells me I cannot do this until I get to the airport.
Does anyone have any idea what may be happening? Am particularly interested in this leg as I may want to upgrade to WD and would need to know seating available before doing this.
As usual, visit regularly to review seating and bookings in case anything better occurs. Today am unable to review seating on return flight. It tells me I cannot do this until I get to the airport.
Does anyone have any idea what may be happening? Am particularly interested in this leg as I may want to upgrade to WD and would need to know seating available before doing this.
Dec 28, 2010 | 6:46 pm
#323
Join Date: Dec 2009
Location: Dunedin, New Zealand
Programs: Air NZ Airpoints
Posts: 192
Have booked online AKL/BNE return in March. Booked Works in Space+, 747 outwards, 777 return.
As usual, visit regularly to review seating and bookings in case anything better occurs. Today am unable to review seating on return flight. It tells me I cannot do this until I get to the airport.
Does anyone have any idea what may be happening? Am particularly interested in this leg as I may want to upgrade to WD and would need to know seating available before doing this.
As usual, visit regularly to review seating and bookings in case anything better occurs. Today am unable to review seating on return flight. It tells me I cannot do this until I get to the airport.
Does anyone have any idea what may be happening? Am particularly interested in this leg as I may want to upgrade to WD and would need to know seating available before doing this.
Dec 28, 2010 | 6:49 pm
#324
Join Date: Nov 2008
Location: Auckland New Zealand
Programs: Air New Zealand airpoints since 1992, currently *Silver, Koru Club
Posts: 581
Hmm. When this has happened in the past the seat numbers have disappeared and then I noticed the equipment change and took it from there.
Is it possible it's an equipment change from 777-200 to 300??? But that's probably just an impossible dream!
Then I noticed your additional quotes. Thanks for that. Will just keep checking. I doubt it's a full flight unless there are a couple of footie teams booked.
Is it possible it's an equipment change from 777-200 to 300??? But that's probably just an impossible dream!
Then I noticed your additional quotes. Thanks for that. Will just keep checking. I doubt it's a full flight unless there are a couple of footie teams booked.
Dec 30, 2010 | 8:45 pm
#325
Join Date: Jan 2009
Location: SEA (close to KPAE)
Programs: QFF NB, DJ Gold, A3 Gold, HHonors Gold, Marriott Silver, Carlson Silver, A|Club Gold
Posts: 485
Have booked online AKL/BNE return in March. Booked Works in Space+, 747 outwards, 777 return.
As usual, visit regularly to review seating and bookings in case anything better occurs. Today am unable to review seating on return flight. It tells me I cannot do this until I get to the airport.
Does anyone have any idea what may be happening? Am particularly interested in this leg as I may want to upgrade to WD and would need to know seating available before doing this.
As usual, visit regularly to review seating and bookings in case anything better occurs. Today am unable to review seating on return flight. It tells me I cannot do this until I get to the airport.
Does anyone have any idea what may be happening? Am particularly interested in this leg as I may want to upgrade to WD and would need to know seating available before doing this.
Just booked 777 BNE/AKL in April and having the same problem. So must be a website issue.
Dec 30, 2010 | 8:49 pm
#326
Join Date: Nov 2008
Location: Auckland New Zealand
Programs: Air New Zealand airpoints since 1992, currently *Silver, Koru Club
Posts: 581
Dec 31, 2010 | 8:00 pm
#327
Join Date: Mar 2010
Location: Auckland NZ
Programs: NZ Air Points (Gold Elite), Velocity (Platinum), Emirates (Gold)
Posts: 607
Just a question: is there a reason why we can't book to San Diego or many other cities around the world using airnewzealand.co.nz? I'm not sure why you would want to push us to expedia or another online travel service. Just wondering.
Dec 31, 2010 | 8:21 pm
#328
Join Date: Jun 2008
Location: Auckland
Programs: NZ Silver, PR Classic, QF Bronze, UA Member, VA Red (no status any longer!)
Posts: 1,616
Paul (I think) did address this a while back, said cities available were constantly under review and added when it was felt warranted.
Dec 31, 2010 | 9:06 pm
#329
Join Date: Mar 2010
Location: Auckland NZ
Programs: NZ Air Points (Gold Elite), Velocity (Platinum), Emirates (Gold)
Posts: 607
So does that mean it would cost more to add cities than it does in the lost revenue from direct bookings? I'm not sure how much they lose when someone books through expedia as opposed to the Air NZ website.
Jan 13, 2011 | 10:03 am
#330
Join Date: Nov 2007
Location: ANR / TRG
Programs: NZ*E, UA*1K, QF Plat
Posts: 1,145
Passport details
I have updated my passport details in my profile a number of times and for some reason it defaults back to details for a prevous passport. I have had at least two new ones since then!
Can it be fixed so the passport details stay as I enter them into my profile......
Can it be fixed so the passport details stay as I enter them into my profile......