Website Problems/Issues thread
Mar 13, 2011 | 11:23 pm
#406
Join Date: Mar 2009
Location: Asia Pacific
Programs: Virtuoso Travel Advisor - Hyatt, Hilton, IHG, Marriott, Accor & more
Posts: 1,409
Quick Question - "Your tier anniversary is coming up on Tue Mar 29 2011." - I rang Air NZ to ask to see if after that date i will get my 2 x Gold U/G vouchers, however they have told me that i won't until 1st May.
I said that is fine as i am only 54 SP off GE i will probably hit this in April/May, the CSR said to hit GE i must get 54 SP prior to the 29th of March.
I asked the Question about SP Expiring this month, not allowing me to get it, and with the SP expiring i would probably then hit GE in MAY, the reply was your 'tier' works on the past 355 days at which point they review to see if you will make GE.
So now i am just confused! can anyone shed some light on this (those who have ticked over from GE to GE or G to G (or a combo)
I said that is fine as i am only 54 SP off GE i will probably hit this in April/May, the CSR said to hit GE i must get 54 SP prior to the 29th of March.
I asked the Question about SP Expiring this month, not allowing me to get it, and with the SP expiring i would probably then hit GE in MAY, the reply was your 'tier' works on the past 355 days at which point they review to see if you will make GE.
So now i am just confused! can anyone shed some light on this (those who have ticked over from GE to GE or G to G (or a combo)
hope above help, sometime air nz can be very generous to help (re)qualify status.
Mar 14, 2011 | 12:14 am
#407
Join Date: Mar 2008
Location: Auckland
Programs: NZ*Black
Posts: 2,693
Thanks, with the points expiring and other flights going through i will need 42 SP by the 4th of April and will hit GE in MAY regardless, i suppose it would be nice to hit GE earlier however since there is a limbo month.
Mar 14, 2011 | 7:09 pm
#410
Join Date: Jul 2008
Location: AKL
Programs: QF Gold, UA*G, AZ Freccia Alata - SkyTeam Elite Plus
Posts: 361
I have always had the understanding that the life of SPs was 365 days, and this was certainly the case when calculating when I was going to hit *G
Mar 14, 2011 | 7:12 pm
#411
Join Date: Aug 2009
Location: AKL
Programs: NZ Silver
Posts: 1,856
Mar 15, 2011 | 5:38 pm
#412
Join Date: Jan 2010
Location: FSD/SUX/SFO
Programs: UA 1K, NZ*E, PC Platinum RA
Posts: 417
I suspect SPs 'live' for 355 days after the day of earning, which is the same as them living for 356 days.
In any case the difference between 355 and 356 seems to be splitting hairs. If one day makes the difference in tier status, I'm sure NZ would bump a member up.
In any case the difference between 355 and 356 seems to be splitting hairs. If one day makes the difference in tier status, I'm sure NZ would bump a member up.
Mar 15, 2011 | 6:10 pm
#413
Join Date: May 2006
Location: Wellington
Programs: QFWP (LTSG), NZ (Jade), TG ROP (Forgotten), OZ (Silver), AA (Cardboard), EK (Lowest of the Low)
Posts: 4,672
I now need to contact NZ about my earned status points not tally up with what they say it should.
Mar 15, 2011 | 6:11 pm
#414
Join Date: Aug 2009
Location: AKL
Programs: NZ Silver
Posts: 1,856
365 days, not 356
Mar 15, 2011 | 6:20 pm
#415
Join Date: Jan 2010
Location: FSD/SUX/SFO
Programs: UA 1K, NZ*E, PC Platinum RA
Posts: 417
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Mar 31, 2011 | 4:42 am
#417
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Melbourne
Programs: ►QFWP/LTG►VA WP►HyattDisc.►HiltonGold►ALL Plat.
Posts: 22,337
Problem logging on to my airpoints account:
Anyone else experienced this?
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Sorry this information is currently unavailable.
Please let us know and we'll fix it as soon as possible.
Apr 25, 2011 | 1:03 am
#419
Join Date: Mar 2011
Programs: air nz
Posts: 45
