Website Problems/Issues thread
Sep 14, 2011 | 4:43 am
#451
Join Date: Jul 2005
Location: Wellington, Melbourne
Programs: AirNZ Gold Elite, Qantas Bronze, United Mileage Plus, Virgin Blue Velocity, Accor Advantage Plus,
Posts: 503
What's wrong with the NZ web site
Can I have a real growl about the NZ web site - I hope it is not because of Telecom as the ISP. Tonight I tried three time to book WLG - MEL for Bag + works, and each time it either timed out, or I lost patience. After finally succeeding on the 4th try, I then tried to book seats, which I did, but on asking for confirmation I got a reply saying that it was not available.
This has happened to me before - what is going on?
I hope this is not NZ's retribution for a closet Oz fleeing NZ to go to the Melbourne AFL Grand Final, nor after becoming slightly addicted to Rugby after living in NZ for many years thinking again very quietly that the Wallabies are going to sneak up on the All Blacks and beat them yet again.
I am one of your strongest supporters as an airline, so please NZ reassure me that you don't descend to those levels, and try to fix the problem.
This has happened to me before - what is going on?
I hope this is not NZ's retribution for a closet Oz fleeing NZ to go to the Melbourne AFL Grand Final, nor after becoming slightly addicted to Rugby after living in NZ for many years thinking again very quietly that the Wallabies are going to sneak up on the All Blacks and beat them yet again.
I am one of your strongest supporters as an airline, so please NZ reassure me that you don't descend to those levels, and try to fix the problem.
Oct 3, 2011 | 1:35 am
#452
Join Date: Feb 2004
Posts: 6,012
I am slightly surprised that there has been no comment here about the changes to the website:
FlightCentric
Air NZ revamps website for easier deal spotting
Air New Zealand is making it easier than ever for customers to score cheap deals through enhancements to www.airnz.co.nz which went live this week.
Manager of global online sales, Kim Walbridge, says the changes make the site even more customer-friendly including subtle enhancements that will make it easier to find special offers and deals on everything from flights to campervan rentals.
More than a third of Air New Zealand’s revenue is generated by its global websites – each of which will be similarly refreshed in a phased program over the coming six weeks....
Air New Zealand is making it easier than ever for customers to score cheap deals through enhancements to www.airnz.co.nz which went live this week.
Manager of global online sales, Kim Walbridge, says the changes make the site even more customer-friendly including subtle enhancements that will make it easier to find special offers and deals on everything from flights to campervan rentals.
More than a third of Air New Zealand’s revenue is generated by its global websites – each of which will be similarly refreshed in a phased program over the coming six weeks....
Oct 3, 2011 | 2:03 am
#453
formerly kiwi_norway
Join Date: May 2011
Location: London, UK
Programs: A3*G, NZ*S, Avis PC
Posts: 411
I am slightly surprised that there has been no comment here about the changes to the website:
FlightCentric
FlightCentric
Oct 3, 2011 | 2:13 am
#454
Join Date: Aug 2009
Location: AKL
Programs: NZ Silver
Posts: 1,856
I am slightly surprised that there has been no comment here about the changes to the website:
FlightCentric
FlightCentric
Oct 14, 2011 | 2:54 am
#456
Join Date: Mar 2008
Location: Auckland
Programs: NZ*Black
Posts: 2,693
Booked a ticket to SYD in a couple of weeks, noticed the Business Class 48 sale (thanks to Emirates) was only $220 more however unable to upgrade for the fare difference through call centre because its not on their system - frustrating
Oct 20, 2011 | 3:28 pm
#457
Join Date: Nov 2007
Location: ANR / TRG
Programs: NZ*E, UA*1K, QF Plat
Posts: 1,145
Here is todays error on the website.
Airpoints members will still be able to earn Airpoints Dollars on all Hertz and Thrifty bookings made before 1 November 2011 for rentals to be taken before 1 May 2011.
NZ must be going to introduce time travel to use the rental before May 2011
Airpoints members will still be able to earn Airpoints Dollars on all Hertz and Thrifty bookings made before 1 November 2011 for rentals to be taken before 1 May 2011.
NZ must be going to introduce time travel to use the rental before May 2011
Oct 21, 2011 | 12:25 pm
#458
Moderator, Hilton Honors
Join Date: Nov 2003
Location: on a short leash
Programs: some
Posts: 71,445
Here is todays error on the website.
Airpoints members will still be able to earn Airpoints Dollars on all Hertz and Thrifty bookings made before 1 November 2011 for rentals to be taken before 1 May 2011.
NZ must be going to introduce time travel to use the rental before May 2011
Airpoints members will still be able to earn Airpoints Dollars on all Hertz and Thrifty bookings made before 1 November 2011 for rentals to be taken before 1 May 2011.
NZ must be going to introduce time travel to use the rental before May 2011
Oct 29, 2011 | 11:58 am
#459
Join Date: Nov 2007
Location: ANR / TRG
Programs: NZ*E, UA*1K, QF Plat
Posts: 1,145
Sorry to drag up this old chestnut again.
My passport details have reverted to information from one that expired in 2005....
Would love to know why this old information is stuck in my profile seemingly no matter how often I change it to up to date information. Anybody know of a good way to fix it?
My passport details have reverted to information from one that expired in 2005....
Would love to know why this old information is stuck in my profile seemingly no matter how often I change it to up to date information. Anybody know of a good way to fix it?
I wonder why this information keeps on reverting? Anyone else having this problem?
Nov 2, 2011 | 6:52 am
#460
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K2MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,318
I'm assuming this has been asked and answered many times before - any way to check out a NZ seatmap before purchasing a ticket? Can't find it on the site, KVS can't pull it. Thanks for any advice.
Nov 2, 2011 | 10:41 am
#461
Company Representative - ExpertFlyer
Join Date: Jan 2005
Posts: 2,928
ExpertFlyer shows NZ seat maps and seat maps for 120 other airlines. Please let us know if we can be of any assistance.
Nov 5, 2011 | 10:26 pm
#462
Join Date: Jun 2010
Location: Auckland, Aotearoa
Programs: NZ E, EY G, QF G
Posts: 153
Nov 7, 2011 | 2:45 am
#463
Join Date: Sep 2006
Location: ZRH
Programs: M&M SEN (*G), HH Diamond
Posts: 2,439
Expertflyer has always worked for me for NZ seat maps. ^
Nov 8, 2011 | 12:57 am
#464
Join Date: Aug 2009
Location: AKL
Programs: NZ Silver
Posts: 1,856
If I book two seperate flights, to be taken on the same day via the multi-city booking tool, do I get 2 lots of SC's? I want a morning ZQN-CHC flight and then late avo CHC-PMR, but am wondering if I will still get the two lots of SC's, given the are on the sameday and on the same e-ticket, but booked individually? hope that makes sense...
Nov 8, 2011 | 1:26 am
#465
Join Date: Feb 2004
Posts: 6,012
If I book two seperate flights, to be taken on the same day via the multi-city booking tool, do I get 2 lots of SC's? I want a morning ZQN-CHC flight and then late avo CHC-PMR, but am wondering if I will still get the two lots of SC's, given the are on the sameday and on the same e-ticket, but booked individually? hope that makes sense...