Website Problems/Issues thread
Jun 5, 2011 | 11:45 pm
#437
Join Date: Mar 2011
Location: AKL
Posts: 453
I am unable to cancel one of my bookings in MyAirNZ or the Air NZ website. Anyone else having a similar problem? It's one I booked myself on the AirNZ website with my credit card.
The information you have entered does not match an existing booking.
Please check the details and re-submit or call 0800 737 000 for assistance.
The information you have entered does not match an existing booking.
Please check the details and re-submit or call 0800 737 000 for assistance.
Jun 6, 2011 | 3:08 am
#438
Join Date: Feb 2004
Posts: 6,012
I am unable to cancel one of my bookings in MyAirNZ or the Air NZ website. Anyone else having a similar problem? It's one I booked myself on the AirNZ website with my credit card.
The information you have entered does not match an existing booking.
Please check the details and re-submit or call 0800 737 000 for assistance.
The information you have entered does not match an existing booking.
Please check the details and re-submit or call 0800 737 000 for assistance.
Jun 20, 2011 | 5:49 pm
#439
Join Date: Apr 2011
Programs: Airpoints, HHONORS GOLD VIP, Aclub Gold
Posts: 811
Dont know if its just me but from about 10:30am this morning I have been unable to access any airnz sites, including airnz.co.nz, grabaseat.co.nz and even airnz.com
.au. I get http error 500 or error 504: this may be an issue wityh my andriod however I can access all other websites as usual.
.au. I get http error 500 or error 504: this may be an issue wityh my andriod however I can access all other websites as usual.
Jun 21, 2011 | 1:59 pm
#440
Join Date: Jun 2011
Programs: NZ*G
Posts: 2
Dont know if its just me but from about 10:30am this morning I have been unable to access any airnz sites, including airnz.co.nz, grabaseat.co.nz and even airnz.com
.au. I get http error 500 or error 504: this may be an issue wityh my andriod however I can access all other websites as usual.
.au. I get http error 500 or error 504: this may be an issue wityh my andriod however I can access all other websites as usual.
Jul 7, 2011 | 12:27 am
#441
Original Poster
Join Date: Aug 2002
Location: Stanmore, Sydney, Australia.
Programs: NZ Airpoints GE
Posts: 1,360
I have CO code share flights to LAX booked this month and December. I have just discovered that you can no longer change the seating requests. I rang the CC and they said there is nothing they can do and to ring CO - I didn't bother ringing CO as they would redirect me back to NZ.
Any ideas anyone?
Any ideas anyone?
Jul 11, 2011 | 1:08 pm
#442
Join Date: Nov 2008
Location: Auckland New Zealand
Programs: Air New Zealand airpoints since 1992, currently *Silver, Koru Club
Posts: 581
There has been comment from time to time about people updating passport details but the information has subsequently reverted to the old information.
I was told about a year ago that it only worked if AirNZ staff inserted the details.
Well, the problem is still there. I imputted our new passport numbers (after being reminded that current ones were due to expire) and thought they had 'held'.
Not so. I logged in this morning only to be told I needed to update my expiring passport details.
Could someone from AirNZ IT please tell me when this glitch is likely to be fixed.
I was told about a year ago that it only worked if AirNZ staff inserted the details.
Well, the problem is still there. I imputted our new passport numbers (after being reminded that current ones were due to expire) and thought they had 'held'.
Not so. I logged in this morning only to be told I needed to update my expiring passport details.
Could someone from AirNZ IT please tell me when this glitch is likely to be fixed.
Jul 11, 2011 | 5:25 pm
#443
Join Date: Jan 2010
Location: FSD/SUX/SFO
Programs: UA 1K, NZ*E, PC Platinum RA
Posts: 417
I was told about a year ago that it only worked if AirNZ staff inserted the details.
Well, the problem is still there. I imputted our new passport numbers (after being reminded that current ones were due to expire) and thought they had 'held'.
Well, the problem is still there. I imputted our new passport numbers (after being reminded that current ones were due to expire) and thought they had 'held'.
Could someone from AirNZ IT please tell me when this glitch is likely to be fixed.
Jul 11, 2011 | 8:57 pm
#444
Join Date: Nov 2008
Location: Auckland New Zealand
Programs: Air New Zealand airpoints since 1992, currently *Silver, Koru Club
Posts: 581
Jul 13, 2011 | 3:55 pm
#447
Join Date: Aug 2009
Location: AKL
Programs: NZ Silver
Posts: 1,856
Jul 13, 2011 | 5:40 pm
#448
Join Date: Mar 2010
Location: NZ
Posts: 731
Business ow and back with VA to see how they work.
Finally hope to see the fireworks in BNE - there was a quake last year that stuffed up our plans
