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Old Jan 21, 2011 | 11:51 pm
  #342  
RandyNZ
 
Join Date: Sep 2007
Location: PHX
Programs: AA1MM, QF/NZ/VA/UA/DL, etc...
Posts: 516
Yet another APD crediting saga

My GE Partner and I flew 24 Dec and 7 Jan for the holidays. My flights credited in less than 48 hours correctly, however nothing for my partner.

Went online to claim missing APD - the computer recognised and accepted the flights and responded that the claim had been successfully processed and balance of APD updated, yet did not show up online.

Made a call and was advised Credit Admin would fix - nothing showed for over a week. I remembered I had an email address for that team and emailed directly. No reply, however the missing APD was finally credited the next day.

If those APD had posted when they were supposed to, my GE Partner would have qualified for Silver independently, which of course doesn't matter in this situation.

I wonder how many pax have lost out on earning the next status tier because NZ didn't credit points when they were supposed to?
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