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Is anyone actually flying AC domestic or international in these Covid-filled days?

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Old Aug 21, 2021, 5:45 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: Adam Smith
This thread originally contained any and all information relating to flying with AC in the times of COVID. As travel has picked up, much of the discussion has been moved to dedicated threads to make topics easier to follow. Threads that may be of particular interest to those travelling during COVID:

Meal threads:
Schedule changes/refunds - temporary COVID-related policies:
The above threads are in the process of winding down as AC moves away from temporary COVID-related policies. Most questions on schedule changes/refunds should be directed to the thread on AC's new permanent schedule change policies

Other AC-related threads:

Pre-travel e-mails:

Information on immigration rules and procedures, and other government requirements, from the Canada forum:
Airport-related threads containing information that may be relevant to AC passengers, but that are not specific to AC (there are many others in the Canada forum; these are a few that have come up frequently):
(Other threads with immigration/government-related questions not specific to AC can be found on the Canada forum, and experiences and questions on those topics should be posted there)
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Is anyone actually flying AC domestic or international in these Covid-filled days?

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Old Sep 8, 2021, 2:54 am
  #1231  
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Join Date: Jan 2002
Location: Canada
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Just came off a short eastbound TATL in J.
My only other longhaul pandemic experiences have been QR and EK so this was quite a letdown.

Still no pre departure beverages, no hot towels or drink refills with the barely edible dinner.

Sigh. At least the seat stayed inflated this time.
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Old Sep 8, 2021, 4:11 pm
  #1232  
 
Join Date: Jun 2010
Location: MEX
Programs: AC E75K
Posts: 4,171
Originally Posted by smallmj
I had the most bizarre de-boarding experience in YYT on Saturday. Nobody stood up from their seat until the people in the row in front of them had retrieved their belongings and started to move up the aisle. It was almost like a military manoeuvre, or something organized by an elementary school teacher. A Q400 full of patient people.

It was a cool welcome to a cool city.
This is currently the SOP on Lufthansa (and possibly other airlines when arriving in Germany) due to covid.
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Old Sep 9, 2021, 1:18 am
  #1233  
 
Join Date: Jan 2010
Location: YYZ
Programs: Aeroplan, Flying Blue Gold, Accor Silver, Hilton Diamond
Posts: 662
Some data points for my recent flight to Paris from Toronto on Monday. This is AC 872 scheduled for 19:20 and arrives at 08:25 +1. I was in J

-Done with checkin (priority desk) and security in 15 mins.
-Got to MLL Lounge. No wait to get in and the lounge was about 50% full. Got myself a drink, but no food. No lines whatsoever
-Left after about an hour and got a bite to eat a Lee’s kitchen using credit from Priority pass (skipped food onboard)
-Boarding began around 18:40
-Boarding complete around 19:05
-Pushback at 19:21 and take off at 19:30
-Relatively light load with around 75% in J, 95% in PE and about 60% in Y. Excellent crew.
-Touchdown in Paris at 8:06
-Out of the plane at 8:15
-Cleared customs and had my luggage at 8:45.

This was my first flight in almost 2 years and was one of the smoothest I remember.
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Old Sep 9, 2021, 9:58 am
  #1234  
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Originally Posted by wysiwyg
Some data points for my recent flight to Paris from Toronto on Monday. This is AC 872 scheduled for 19:20 and arrives at 08:25 +1. I was in J

-Done with checkin (priority desk) and security in 15 mins.
-Got to MLL Lounge. No wait to get in and the lounge was about 50% full. Got myself a drink, but no food. No lines whatsoever
-Left after about an hour and got a bite to eat a Lee’s kitchen using credit from Priority pass (skipped food onboard)
-Boarding began around 18:40
-Boarding complete around 19:05
-Pushback at 19:21 and take off at 19:30
-Relatively light load with around 75% in J, 95% in PE and about 60% in Y. Excellent crew.
-Touchdown in Paris at 8:06
-Out of the plane at 8:15
-Cleared customs and had my luggage at 8:45.

This was my first flight in almost 2 years and was one of the smoothest I remember.
1. Did you use the YYZ T1 domestic security point? (I forgot if Int'l security has reopened)
2. Which YYZ MLL did you use: DOM (say, if you used domestic security) or INT'L? (because Int'l pax atm can still use the Dom MLL)
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Old Sep 9, 2021, 12:01 pm
  #1235  
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Hope this is the right thread, but since the policies have changed relatively recently (spring?), figured here is relevant.

I've got a flight tomorrow night transborder flight that I'll need to cancel. This is a standard fare, US-Canada. Even as a voluntary cancellation, my understanding is that even without a flight delay, I should be able to cancel and get a voucher that I can use basically anytime for myself or someone else, vs. needing to cancel the segment on the PNR and having credit valid for a year from date of issue for only me as the pax. Is this correct?

Can anyone also comment on how long prior to the flight I have to cancel. I thought I saw 45 minutes prior to departure at some point, but I can't find that again. Can someone confirm? I'm kind of holding out as long as possible to see if the flight gets canceled or delayed enough to trigger a refund option, but also don't want to cut it too close, as I realize there are long hold times (ie, higher than normal) if for some reason I need to fall back on that option.
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Old Sep 9, 2021, 12:20 pm
  #1236  
 
Join Date: Mar 2008
Programs: AC SE MM, Marriott Titanium
Posts: 904
Originally Posted by yyznomad
1. Did you use the YYZ T1 domestic security point? (I forgot if Int'l security has reopened)
2. Which YYZ MLL did you use: DOM (say, if you used domestic security) or INT'L? (because Int'l pax atm can still use the Dom MLL)
1) Intl security is open, but no priority line (information as of Aug 19)
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Old Sep 9, 2021, 2:50 pm
  #1237  
 
Join Date: Sep 2017
Programs: AC E50K (MM) FB (Platinum)
Posts: 216
Originally Posted by wysiwyg
Some data points for my recent flight to Paris from Toronto on Monday. This is AC 872 scheduled for 19:20 and arrives at 08:25 +1. I was in J

-Done with checkin (priority desk) and security in 15 mins.
-Got to MLL Lounge. No wait to get in and the lounge was about 50% full. Got myself a drink, but no food. No lines whatsoever
-Left after about an hour and got a bite to eat a Lee’s kitchen using credit from Priority pass (skipped food onboard)
-Boarding began around 18:40
-Boarding complete around 19:05
-Pushback at 19:21 and take off at 19:30
-Relatively light load with around 75% in J, 95% in PE and about 60% in Y. Excellent crew.
-Touchdown in Paris at 8:06
-Out of the plane at 8:15
-Cleared customs and had my luggage at 8:45.

This was my first flight in almost 2 years and was one of the smoothest I remember.
Thanks for this report -- we're both doing this route (separately) within the next few weeks, so very helpful.

Couple of questions about CDG arrival if I may :

1. I realize that CDG was your destination, but did you happen to notice if the airside connection route to terminals 2EF was open? Or did everybody have to go landside at the 2A customs/immigration point? (The airside route is straight on at the point where you descent the stairs to the 2A customs, then round through security and on to the airside bus.)

2. Also, was the Priority line open at the 2A customs point?

Thanks in advance.
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Old Sep 10, 2021, 12:27 am
  #1238  
 
Join Date: Jan 2010
Location: YYZ
Programs: Aeroplan, Flying Blue Gold, Accor Silver, Hilton Diamond
Posts: 662
Originally Posted by yyznomad
1. Did you use the YYZ T1 domestic security point? (I forgot if Int'l security has reopened)
2. Which YYZ MLL did you use: DOM (say, if you used domestic security) or INT'L? (because Int'l pax atm can still use the Dom MLL)
I used Gate D security, I think. It wasn’t the international one, but rather the one right behind the Business Class checkin area. I used the international MLL.

Last edited by wysiwyg; Sep 10, 2021 at 12:33 am
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Old Sep 10, 2021, 12:33 am
  #1239  
 
Join Date: Jan 2010
Location: YYZ
Programs: Aeroplan, Flying Blue Gold, Accor Silver, Hilton Diamond
Posts: 662
Originally Posted by Stanbury
Thanks for this report -- we're both doing this route (separately) within the next few weeks, so very helpful.

Couple of questions about CDG arrival if I may :

1. I realize that CDG was your destination, but did you happen to notice if the airside connection route to terminals 2EF was open? Or did everybody have to go landside at the 2A customs/immigration point? (The airside route is straight on at the point where you descent the stairs to the 2A customs, then round through security and on to the airside bus.)

2. Also, was the Priority line open at the 2A customs point?

Thanks in advance.
I can’t really say for sure, but I think transit was open as you could go straight for Transit or down the escalator for customs.
Air Canada no longer gave any “Accès #1” cards, but rather a small sticker for your passport. I asked the staff down there if there was a separate priority line, she said no (but there wasn’t any need for one since the line was so short).

Also an interesting point, the police aux frontières (customs) didn’t even want to see my vaccine proof or pass sanitaire when I offered it to them. Just the usual passport, that’s it. They didn’t even ask for the attestation form.

Paris is very nice right now with so few tourists.
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Old Sep 10, 2021, 9:19 am
  #1240  
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Originally Posted by wysiwyg
I can’t really say for sure, but I think transit was open as you could go straight for Transit or down the escalator for customs.
Air Canada no longer gave any “Accès #1” cards, but rather a small sticker for your passport. I asked the staff down there if there was a separate priority line, she said no (but there wasn’t any need for one since the line was so short).
When you say "no longer gave any “Accès #1” cards", was this confirmed as permanent or temporary due to whatever Covid reasons?

Originally Posted by wysiwyg
Also an interesting point, the police aux frontières (customs) didn’t even want to see my vaccine proof or pass sanitaire when I offered it to them. Just the usual passport, that’s it. They didn’t even ask for the attestation form.
Sounds par for the course up Schengen entry at CDG. True DGAFers. One time they didn't even stamp my passport and it wasn't until later did I realize that there was no CDG entry point stamp. Maybe the stamp making people or ink people went on strike that year.
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Old Sep 10, 2021, 9:56 am
  #1241  
 
Join Date: Jan 2010
Location: YYZ
Programs: Aeroplan, Flying Blue Gold, Accor Silver, Hilton Diamond
Posts: 662
Originally Posted by yyznomad
When you say "no longer gave any “Accès #1” cards", was this confirmed as permanent or temporary due to whatever Covid reasons?
FA didn’t know and I didn’t ask. He just said “not sure why they do this but all we have is this sticker…”
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Old Sep 10, 2021, 10:22 am
  #1242  
 
Join Date: Feb 2006
Location: YUL
Programs: Super Elite 100K
Posts: 830
Family and I just did a YUL-CUN, CUN-YYZ-YUL itin for labour day, and it went smooth. Some observations: no doc check at the check-in counter at YUL, normal as Mexico is wide open. But wouldn't it be reassuring to know that only double-vaxxed pax can fly? Arrival in CUN with the VuelaSeguro app went quickly. No questions, no one asked to see the app, nothing! Got PCR tested at resort, then on departure in CUN pax are supposed to present another VuelaSeguro screenshot, but figuring they will look as closely on departure as they did on arrival, we skipped that step. Surprise surprise, no document check at the check-in counter, or at security, NADA. Landed in YYZ, got screened at customs, no request for test results, just showed Arrive Can screenshot. Luckily, pax still need to pick up luggage for domestic connections so we were able to stow our Don Julio Real before we re-checked our bags. And, miracle of miracles, our luggage only took 15-20 minutes to arrive on the belt - a record for me at YYZ. I did observe an irate pax on the same itinerary, argue bitterly with the security agent at the D gates in YYZ when they repo'd her Duty Free liquor purchases from CUN. She purportedly "spoke" to 3 or 4 "higher-ups" who assured her that she could carry her duty free booze on board because the magic security zip-tie was still on her duty free bag. Learning the hard way not to trust people who don't know anything.
Edit - BTW the return was a 787 and a 220 - both first timers for me, in J. Product was clean and tidy, and everything worked! Food was meh, IFE selections are dismal, but I could stretch my legs properly.
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Last edited by willflyforfood; Sep 10, 2021 at 10:29 am Reason: Forgot
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Old Sep 11, 2021, 9:23 am
  #1243  
 
Join Date: Sep 2017
Programs: AC E50K (MM) FB (Platinum)
Posts: 216
Originally Posted by wysiwyg
I can’t really say for sure, but I think transit was open as you could go straight for Transit or down the escalator for customs.
Air Canada no longer gave any “Accès #1” cards, but rather a small sticker for your passport. I asked the staff down there if there was a separate priority line, she said no (but there wasn’t any need for one since the line was so short).
Thanks very much for this response.

The cute little stickers replaced the cards some years ago -- well before COVID. The stickers are actually rather silly as
(a) once they are stuck on your passport you could, in theory, use them for any future trips even when not entitled to Accès #1
(b) as you discovered, the passport line at 2A is usually fairly empty when arriving on 880 (sorry -- 872 arrgh!!) or 870, and all the people with the stickers, who arrive first at the checkpoint, line up for the Accès #1 booth, whereas the lines for the other booths are empty and would be quicker!
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Old Sep 11, 2021, 1:23 pm
  #1244  
 
Join Date: Nov 2015
Location: YOW
Programs: AC 75K
Posts: 583
I feel like this has been discussed here somewhere before, but what’s up with the YYC gate situation these days? Arrived at D92 and connection was out of B39. Lots of time so the walk wasn’t an issue but why are WS and AC flights spread out all over the place?

Noticed some pad work being done which had blocked off a few gates, but I don’t see how that could have caused it. Was there some other construction just finished recently ? I don’t connect through YYC that often, so could have missed some reno’s.
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Old Sep 11, 2021, 1:29 pm
  #1245  
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Posts: 35,255
Originally Posted by WesternCDN
I feel like this has been discussed here somewhere before, but what’s up with the YYC gate situation these days? Arrived at D92 and connection was out of B39. Lots of time so the walk wasn’t an issue but why are WS and AC flights spread out all over the place?

Noticed some pad work being done which had blocked off a few gates, but I don’t see how that could have caused it. Was there some other construction just finished recently ? I don’t connect through YYC that often, so could have missed some reno’s.
You could've taken a ride on one of the meep meeps. But be careful though... if you are wearing a wig or toupee it might blow off. The things move so fast! Meep meep!
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