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Master thread COVID-19/Coronavirus; travel waivers, route changes, AC impacts

Master thread COVID-19/Coronavirus; travel waivers, route changes, AC impacts

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Old Jul 14, 20, 1:38 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: tcook052
Wiki Link
APRIL 26 2020
Posted by ACYYZ/SD https://www.flyertalk.com/forum/32326752-post3.html

AC Onboard Service and Lounges - Service Offerings and Changes as of April 10 2020

https://www.aircanada.com/ca/en/aco/...g-changes.html


OLDER UPDATES
AC Route Suspensions (updated March 21 2020) - The route suspensions list was updated on April 15. The link remains the same
https://www.aircanada.com/ca/en/aco/...na-travel.html

March 18 2020
News Release- Air Canada Provides Update on Ongoing COVID-19 Response - thanks capedreamer
https://aircanada.mediaroom.com/2020...ID-19-Response

Note the following policy regarding cancelled flights, as of March 19:
For flights cancelled on or after March 19th, you will receive full credit, which you can use towards future travel. This credit is valid for travel within 24 months of your flight cancellation date.​​​​​​

As of March 17 2020
Air Canada - COVID-19 Updates
https://www.aircanada.com/ca/en/aco/.../covid-19.html

AC page for Government-imposed entry requirements - dated as of March 18 2020
https://www.aircanada.com/ca/en/aco/...uirements.html

IATA International Travel Document News
https://www.iatatravelcentre.com/int...1580226297.htm

Government of Canada - Official Global Travel Advisory
https://travel.gc.ca/travelling/advisories

March 14 2020 - Thanks Stranger and LockheedElectra

Useful website from Alberta Government for flights that have confirmed covid19 arriving in Calgary or Edmonton
https://www.alberta.ca/assets/docume...nformation.pdf

A reminder that there are a number of different COVID-19 related threads currently under discussion for different related topics so please direct your post to the most appropriate venue:

Air Canada Clean Care+ program
- discussion of AC's program to clean aircraft and check passenger temperatures

AC Provides Financial Update on Response to COVID-19 (16Mar20); Changes coming?
- discussion of the financial toll of COVID-19 on Air Canada

Tracking AC planes being parked due to COVID-19
- AC aircraft removed from service and temporarily stored

Master thread Air Canada Refunds vs credits; Class action lawsuit filed
- discussion related to future travel credits vs. cash refunds

Air Canada Altitude status extended until end 2021 due to COVID-19 & adds incentives
- discussion on elite status being extended

Please note that posts placed in one thread but more on topic for another may be moved but members will be notified.

tcook052
Air Canada forum moderator
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Old Jan 22, 20, 9:30 pm
  #1  
Original Poster
 
Join Date: Dec 2007
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Master thread COVID-19/Coronavirus; travel waivers, route changes, AC impacts

Not sure if there is an official waiver yet, but I was given a full refund on a N ticket to HKG tomorrow due to coronavirus. I saw tcook052 moved a post earlier today on the subject.
Nitehawk is offline  
Old Jan 22, 20, 9:33 pm
  #2  
 
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Thank God I don't drink coronas.
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Old Jan 22, 20, 10:54 pm
  #3  
 
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Because of the recent outbreak of the novel coronavirus in Wuhan, China, we understand that you may want to make alternate travel arrangements. If you currently have a reservation, Air Canada has implemented a policy that makes it possible for you to make voluntary changes to your itinerary if:
  • You purchased an Air Canada ticket no later than January 21, 2020 for travel between January 22 and March 29, 2020.
  • Your itinerary includes a flight to, from or via Wuhan Tianhe International Airport (WUH).
If you are scheduled to travel during the affected period, you can retrieve your booking to change your flight, free of charge, to another date or another destination between now and June 15, 2020, subject to availability of the booking class of the ticket you originally purchased. Otherwise, any fare difference will apply.

You also have the option to cancel your flight for a full refund.

If you purchased your ticket with Aeroplan External site which may not meet accessibility guidelines. or Air Canada Vacations, please contact them directly.

And if you require assistance, you can always contact us directly (1-888-247-2262).
https://www.aircanada.com/ca/en/aco/...han-china.html
hydrogen is offline  
Old Jan 22, 20, 11:22 pm
  #4  
 
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Interesting that this is dated January 24

Also interesting that it only mentions itineraries that touch WUH, which is less generous than what Nitehawk encountered.
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Old Jan 23, 20, 5:48 am
  #5  
 
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Originally Posted by hydrogen View Post
And if you require assistance, you can always contact us directly (1-888-247-2262).
lol, guess everyone can get through to the call centres now
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Old Jan 23, 20, 11:23 am
  #6  
 
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Originally Posted by YYC009 View Post
lol, guess everyone can get through to the call centres now
I accidentally connected to the Mandarin line last week and talked to an agent based in PEK in under 30 secs:P
Her English wasn't great but she had no problem adding the FFP for me.
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Old Jan 23, 20, 1:01 pm
  #7  
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Originally Posted by Adam Smith View Post
Also interesting that it only mentions itineraries that touch WUH, which is less generous than what Nitehawk encountered.
I did not push them on the issue at all. I called to cancel, mentioned the virus, and the agent stated that people had been receiving refunds. She then processed my full refund. Call took no more than 5-10 mins.
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Old Jan 24, 20, 12:19 pm
  #8  
 
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Apr 3-6th I have BKK-CAN-WNZ-TPE-SEA-YVR on an AP ticket. I booked it that way partially to try and hit all the Star carriers (there's a ZH flight in there which I'm missing and a TG 350 I wanna try) and I had no issue spending 24 hours in Guagzhou (actually kinda wanted to, city looks kinda cool) and 24 hours in Wenzhou (never heard of it, but I have a Chinese visa and how bad can 24 hours be, had to do this to lineup with the BR availability) but now I'm a LITTLE more weary of that.

I'll call them when I get home from my current trip, but my dates are outside of the waiver, and does anyone have experience with waivers and if/how they extend to AP tickets? Are they gonna insist my new itinerary has award availability? I know that's always a sticky situation but when it comes to cancelled flights and stuff they are usually pretty good about just paying to replace flights. Cuz of course now there isn't really availability and whatever availability exists is all via China, which kinda defeats the purpose.
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Old Jan 24, 20, 1:13 pm
  #9  
 
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Originally Posted by drvannostren View Post
Apr 3-6th I have BKK-CAN-WNZ-TPE-SEA-YVR on an AP ticket. I booked it that way partially to try and hit all the Star carriers (.
your trip is over 2 months away and doesn't directly touch WUH

​​​​​​I admire your goal of hitting all the *G carriers. we are only missing one primary carrier (Shenzhen) and one connecting partner (Juneyao). We intend to do both before spring/summer is over.

Unless you need the miles to book a new flight, personally I'd hold on to your cool routing and watch the news updates in several weeks. Doing so now now the most you'd get is pay refund refund fees or change fees, and you'd have to find existing Aeroplan flight award inventory.

​​
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Old Jan 24, 20, 3:51 pm
  #10  
 
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I cancelled a YVR-TPE trip for next week last week and asked them to retroactively apply this waiver, which they informed me they did. The Concierge gave me slightly different terms than the ones listed.

What does it mean I can book 'another destination'? Can I book YVR to SYD instead? I was in J
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Old Jan 24, 20, 6:24 pm
  #11  
 
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Originally Posted by Rundosrun View Post
I cancelled a YVR-TPE trip for next week last week and asked them to retroactively apply this waiver, which they informed me they did. The Concierge gave me slightly different terms than the ones listed.

What does it mean I can book 'another destination'? Can I book YVR to SYD instead? I was in J
How'd you get them to waive PVG/PEK/HKG/TPE travel?
I assume it just means that the value of the ticket can be applied to a new one with the change fee waived.
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Old Jan 24, 20, 10:43 pm
  #12  
 
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There's an updated advisory that includes PVG and PEK but I think they are being a bit more open about applying it.

Change fee waived and they will book me into the same cabin if I book before June 15th on any available flight on that route.
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Old Jan 25, 20, 1:49 am
  #13  
m.y
 
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I have a flight to PEK/PVG mid February, I'm hoping AC will extend waiver to cover those dates, as what I hear from my relatives, the outbreaks in both cities are much worse than reported.
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Old Jan 25, 20, 8:43 am
  #14  
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Originally Posted by m.y View Post
I have a flight to PEK/PVG mid February, I'm hoping AC will extend waiver to cover those dates, as what I hear from my relatives, the outbreaks in both cities are much worse than reported.
These dates are within the window for rebooking, and PEK is now included.

This said, I would take rumors from friends or relatives in Beijing with a grain of salt. Rumors tend to go way beyond reality. Still, if it were me, I would probably go ahead and cancel a February trip, just to be on the safe side.
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Stranger is online now  
Old Jan 25, 20, 11:15 am
  #15  
 
Join Date: Dec 2008
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Can someone advise what the updated advisory includes?

looked at both their Travel Advisory and Goodwill policy - all I see is just the regular winter storms and Wuhan being covered.

thinking either to cancel ticket or submit a trip interruption/cancellation claim.
global happy traveller is offline  

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