Feb 12, 2022, 11:13 pm

FlyerTalk Forums Expert How-Tos and Guides

Welcome to this thread to ask your basic, simple questions about United Airlines, its operations, or the MileagePlus program. We know that the airline is complex and we’ve created this thread for new and veteran members to ask those basic questions about United Airlines that you think must have an easy answer but just can’t find it or aren’t sure where to look.

UA Moderator Team
Ocn Vw 1K, l'etoile, J.Edward, Pat89339, WineCountryUA

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Use this thread for a simple, basic question. Moderators may move posts to a new / existing thread if appropriate.
Any member who can post a constructive, patient answer is welcome to reply.

Have a Simple Question About United Airlines/MileagePlus? Ask Here [2022]

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Oct 1, 2022, 9:46 pm

#751

jsloan

FlyerTalk Evangelist

Join Date: Oct 2001

Location: Austin, TX

Posts: 21,406

Quote:

Originally Posted by jsaroff

I had an award ticket (United ticketed / AC metal) that was the second leg of an RT award that I cancelled on the phone with agent due to a family emergency. (I subsequently purchased a ticket to a different location). The agent cancelled my ticket and told me that my miles would be redeposited within 6 weeks. They have yet to be redeposited and it's been 8 weeks.

(1) Is this typical?
(2) Is the best remedy to call the Service Center?
(3) I am a Platinum today but will be a 1K next week. Any reason to wait or is there just one service center for everyone?

Thank you!

Note that converting a round-trip award to a one-way award after travel begins, and redepositing the difference, is expressly disallowed by the rules. I’m not aware of any exception for a family emergency (although there might be one), and I can’t think of any circumstances where mileage redeposit should take 6 weeks. Generally, United’s policies for this sort of situation are to waive change fees, on the assumption that you’ll still need to get home at some point.

It’s possible that you’ve been granted an exception, but I hope that the ticket was annotated appropriately by the first agent or you’ll have to convince a second agent for help.

Oct 2, 2022, 3:45 am

#752

SFOrunner

Join Date: Dec 2010

Location: San Francisco, CA (SFO)

Programs: UA 1K, UA .53 MM, Marriott Gold, Nexus, GE, TSA Pre, Hertz PC

Posts: 581

Award Ticket - Short Leg Waitlist

I am flying MXP-FRA-SFO on LH and UA respectively. I booked an award ticket through United.com, with FRA-SFO as an I fare, and MXP-FRA as an X fare (due to no availability of I).

I has become available on the MXP-FRA leg - am I able to have my ticket reissued and upgrade to Business? Would this be done through UA or LH? To complicate things, I am within T-12 hours until departure.

Oct 2, 2022, 6:42 am

#753

jsloan

FlyerTalk Evangelist

Join Date: Oct 2001

Location: Austin, TX

Posts: 21,406

Quote:

Originally Posted by SFOrunner

For a UA award ticket, you’d need to work with UA. This isn’t a waitlist question, as there is current I availability. However, unless there is still I availability on the entire trip, you may turn into issues.

Oct 2, 2022, 7:17 am

#754

OssianBlue

Join Date: Dec 2017

Posts: 746

If I buy a $199 seat in First Class from my economy ticket, does that change the fare class of the ticket? Also, would it trigger the Amex incidental credit?

Oct 2, 2022, 11:05 am

#755

Kacee

A FlyerTalk Posting Legend

Join Date: Apr 2013

Location: PHX

Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)

Posts: 56,455

Quote:

Originally Posted by SFOrunner

Quote:

Originally Posted by jsloan

Someone at UA can make this change without the need for I on FRA-SFO, but it may be a real challenge to find that person.

jsloan likes this.

Oct 2, 2022, 4:10 pm

#756

EAJuggalo

Join Date: Sep 2017

Location: OSH

Programs: SWRR, HH, SM, TSA Pre

Posts: 757

Quote:

Originally Posted by OssianBlue

If I buy a $199 seat in First Class from my economy ticket, does that change the fare class of the ticket? Also, would it trigger the Amex incidental credit?

Adding to this question. I have a two segment ticket that I just upgraded, my first segment is on a CRJ2. Do I get a free checked bag?

Oct 2, 2022, 4:20 pm

#757

jsloan

FlyerTalk Evangelist

Join Date: Oct 2001

Location: Austin, TX

Posts: 21,406

Quote:

Originally Posted by EAJuggalo

Adding to this question. I have a two segment ticket that I just upgraded, my first segment is on a CRJ2. Do I get a free checked bag?

Yes, assuming both legs are operated by UA or United Express.

Oct 4, 2022, 6:34 pm

#758

BRPORSCHE

Join Date: Jun 2021

Posts: 48

Baggage Fee question:

Used UA miles to book a award flight from IAH-DEN. Chase united explorer card holder. Why is united telling me that a checked bag is $35 one way. Can I fight this at check in? non-UA status.

Oct 4, 2022, 6:41 pm

#759

WineCountryUA

Moderator: United Airlines

Join Date: Jun 2007

Location: SFO

Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat

Posts: 66,854

Quote:

Originally Posted by BRPORSCHE

....
Used UA miles to book a award flight from IAH-DEN. Chase united explorer card holder. Why is united telling me that a checked bag is $35 one way. Can I fight this at check in? non-UA status.

Did you use the card to pay the award ticket fees?
If you did and you still get charged at check-in, file a refund request.(with evidence you used the card got the ticket fees).

Oct 4, 2022, 6:58 pm

#760

BRPORSCHE

Join Date: Jun 2021

Posts: 48

Quote:

Originally Posted by WineCountryUA

Did you use the card to pay the award ticket fees?
If you did and you still get charged at check-in, file a refund request.(with evidence you used the card got the ticket fees).

Just double checked on this using my desktop. I use the explorer card to pay the fee's. I went on to check in and it has a heck mark next to bags prepaid but then I go through the check in process and the first checked bag is still being charged.

Oct 5, 2022, 4:17 pm

#761

therossinator

Join Date: Jul 2018

Location: Ventura

Programs: Gov't Travel Aficionado, UA Plat

Posts: 288

Can I use PlusPoints to upgrade a United segment that's ticketed on another airline? The ticketing airline would be SAS and the mileage would be getting credited to my MileagePlus account.

Oct 5, 2022, 4:35 pm

#762

milesmilesmiles

Join Date: Jul 2001

Programs: Hilton Lifetime Diamond

Posts: 1,266

Are there still Premier Access lines at EWR Terminal C. Methinks it sporadic. Thanks.

Oct 5, 2022, 5:09 pm

#763

Repooc17

FlyerTalk Evangelist

Join Date: Aug 2017

Programs: AS 75K, DL Silver, UA Platinum, Hilton Gold, Hyatt Discoverist, Marriott Platinum + LT Gold

Posts: 10,502

Quote:

Originally Posted by milesmilesmiles

Are there still Premier Access lines at EWR Terminal C. Methinks it sporadic. Thanks.

Yes, between Precheck and regular lines.

Oct 5, 2022, 5:12 pm

#764

WineCountryUA

Moderator: United Airlines

Join Date: Jun 2007

Location: SFO

Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat

Posts: 66,854

Quote:

Originally Posted by therossinator

Can I use PlusPoints to upgrade a United segment that's ticketed on another airline? The ticketing airline would be SAS and the mileage would be getting credited to my MileagePlus account.

yes
The trip should be visible in your UA account and just do the normal process of applying PlusPoints

Oct 6, 2022, 1:35 pm

#765

Johhny5Alive

Join Date: Oct 2018

Programs: United

Posts: 35

With regard to calculating UA PQPs on partner flights, I understand this based on preferred vs standard label. How is this applied though?
If a partner flight is booked on united dot com is it still awarded full PQP value and not limited to (1500 or 1000)? Or, is PQP value awarded solely on the metal?
Thanks for this clarification!