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Have a Simple Question About United Airlines/MileagePlus? Ask Here [2022]

Have a Simple Question About United Airlines/MileagePlus? Ask Here [2022]

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Old Feb 12, 22, 3:13 pm   -   Wikipost
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Welcome to this thread to ask your basic, simple questions about United Airlines, its operations, or the MileagePlus program. We know that the airline is complex and weve created this thread for new and veteran members to ask those basic questions about United Airlines that you think must have an easy answer but just cant find it or arent sure where to look.

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These are the two rules for this thread:
  1. Use this thread for a simple, basic question. Moderators may move posts to a new / existing thread if appropriate.
  2. Any member who can post a constructive, patient answer is welcome to reply.

Generally, there are no long discussions of an issue in this thread. If it appears that is needed, the posts will be moved to an existing thread or used as the start of a new separate thread.

Additional tools for members seeking information about MileagePlus:

United MileagePlus Master Wiki

"New" United Airlines Forum Glossary

Here is a link to recent previous threads:
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Have a Simple Question About United Airlines/MileagePlus? Ask Here [2016 Part II]

Have a Simple Question About United Airlines/MileagePlus? Ask Here [2016 Part I]

Have a Simple Question About United Airlines/MileagePlus? Ask Here [2015 -Part II]...

Have a Simple Question About United Airlines/MileagePlus? Ask Here [2015 Thread]...

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Old Today, 9:46 pm
  #751  
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Join Date: Oct 2001
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Originally Posted by jsaroff View Post
I had an award ticket (United ticketed / AC metal) that was the second leg of an RT award that I cancelled on the phone with agent due to a family emergency. (I subsequently purchased a ticket to a different location). The agent cancelled my ticket and told me that my miles would be redeposited within 6 weeks. They have yet to be redeposited and it's been 8 weeks.

(1) Is this typical?
(2) Is the best remedy to call the Service Center?
(3) I am a Platinum today but will be a 1K next week. Any reason to wait or is there just one service center for everyone?

Thank you!
Note that converting a round-trip award to a one-way award after travel begins, and redepositing the difference, is expressly disallowed by the rules. Im not aware of any exception for a family emergency (although there might be one), and I cant think of any circumstances where mileage redeposit should take 6 weeks. Generally, Uniteds policies for this sort of situation are to waive change fees, on the assumption that youll still need to get home at some point.

Its possible that youve been granted an exception, but I hope that the ticket was annotated appropriately by the first agent or youll have to convince a second agent for help.
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