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Have a Simple Question About United Airlines/MileagePlus? Ask Here [2016 Part I]

Have a Simple Question About United Airlines/MileagePlus? Ask Here [2016 Part I]

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Old Jul 25, 16, 3:47 pm   -   Wikipost
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Welcome to this thread to ask your basic, simple questions about United Airlines, its operations, or the MileagePlus program. We know that the airline is complex and weíve created this thread for new and veteran members to ask those basic questions about United Airlines that you think must have an easy answer but just canít find it or arenít sure where to look.

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These are the two rules for this thread:
  1. Use this thread for a simple, basic question. Moderators may move posts to other threads if the question deserves its own thread.
  2. Any member who can post a constructive, patient answer is welcome to reply.

Generally there are not long discussions of an issue in this thread. If it appears that is needed, the posts will be moved to an existing thread or used as the start of a new separate thread.

Additional tools for members seeking information about MileagePlus:

United MileagePlus Master Wiki

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Here is a link to the 2015's threads:

Have a Simple Question About United Airlines/MileagePlus? Ask Here [2015 Thread]...

Have a Simple Question About United Airlines/MileagePlus? Ask Here [2015 -Part II]...
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Old Jan 1, 16, 9:45 am
  #1  
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Join Date: Mar 2015
Location: New York, NY
Posts: 551
Have a Simple Question About United Airlines/MileagePlus? Ask Here [2016 Part I]

Hey guys. Happy New Year.

On December 28th, my flight from Portland, ME to Newark was cancelled to to "severe weather conditions". The one-way price cost $114 dollars each for the three passengers (my parents and I). We went on stand by for the morning flight of December 29th, and, thanks to a helpful Premier Priority Desk agent, was able to get my mother in a confirmed seat, and, the agent made a note that if my father and I weren't able to clear stand by, she would be able to abandon her confirmed seat and receive a full refund. This sounded good, as our plan was to drive home to New York with a rental car, as the cars were cheap at around $60 dollars.

When we got to the airport, we checked in, with my mothers boarding pass showing a confirmed seat, while my father and mine showing "SBY" for "standby". Unfortunately, we didn't clear, mainly due to the fact that United oversold the flight by 4 persons. However, when we got to the gate, a nice old gate agent told us that since it was basically impossible for us to clear (there was a group of 5 1K's on the standby list, and my father and I are only Silver) that my mother should give up her seat for the $500 dollar voucher, so that she could receive more money for the trouble we've been through. We all thought this was a great plan, so the gate agent gave us the $500 dollar voucher and a paper ticket for the next available flight, which wasn't until January 2nd.

She also told us, though, that we couldn't get a refund for the ticket if you get the voucher, but that was still very ok, as we would still come out $386 bucks ahead.

She told us that we didn't have to show up for the January 2nd flight, but that if we called for the ticket refund, there might be a discrepancy on the voucher. So, today is January 1st and my mother is getting emails to check in for her flight (even though we are already at our destination!). However, on the ticket, it says if we cancel our flight, the value of the ticket will be saved for future travel for the next year....

How does this work? Should I call and cancel the ticket now, and not ask for the refund, which, would give me the $114 dollars?

Should I just do nothing, and if i do, how do I claim the $114?

Thanks for any help.
NikoGoutakolis is offline  
Old Jan 1, 16, 10:13 am
  #2  
 
Join Date: Dec 2014
Location: lax
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Originally Posted by WineCountryUA View Post
UA only saver award ticket North/South Asia
BF 70K
GF 80K

Partner award ticket North/South Asia
Business 80K
F 3-class 120K/130K

A UA GF award includes business on partners.
OK, thanks I won't worry about it then.
Asiatraveler15 is offline  
Old Jan 1, 16, 11:39 am
  #3  
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Originally Posted by NikoGoutakolis View Post
Hey guys. Happy New Year.

On December 28th, my flight from Portland, ME to Newark was cancelled to to "severe weather conditions". The one-way price cost $114 dollars each for the three passengers (my parents and I). We went on stand by for the morning flight of December 29th, and, thanks to a helpful Premier Priority Desk agent, was able to get my mother in a confirmed seat, and, the agent made a note that if my father and I weren't able to clear stand by, she would be able to abandon her confirmed seat and receive a full refund. This sounded good, as our plan was to drive home to New York with a rental car, as the cars were cheap at around $60 dollars.

When we got to the airport, we checked in, with my mothers boarding pass showing a confirmed seat, while my father and mine showing "SBY" for "standby". Unfortunately, we didn't clear, mainly due to the fact that United oversold the flight by 4 persons. However, when we got to the gate, a nice old gate agent told us that since it was basically impossible for us to clear (there was a group of 5 1K's on the standby list, and my father and I are only Silver) that my mother should give up her seat for the $500 dollar voucher, so that she could receive more money for the trouble we've been through. We all thought this was a great plan, so the gate agent gave us the $500 dollar voucher and a paper ticket for the next available flight, which wasn't until January 2nd.

She also told us, though, that we couldn't get a refund for the ticket if you get the voucher, but that was still very ok, as we would still come out $386 bucks ahead.

She told us that we didn't have to show up for the January 2nd flight, but that if we called for the ticket refund, there might be a discrepancy on the voucher. So, today is January 1st and my mother is getting emails to check in for her flight (even though we are already at our destination!). However, on the ticket, it says if we cancel our flight, the value of the ticket will be saved for future travel for the next year....

How does this work? Should I call and cancel the ticket now, and not ask for the refund, which, would give me the $114 dollars?

Should I just do nothing, and if i do, how do I claim the $114?

Thanks for any help.
I would throw away the $114 ticket. It will cost you $200 in change fees to get use of that $114. With the voucher you are ahead of the game.
Baze is offline  
Old Jan 1, 16, 3:37 pm
  #4  
 
Join Date: Oct 2013
Location: SF Bay Area
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I am on an award ticket (UA saver award) in April, flying business to Dublin (RT). Does award travel allow for upgrading? i.e moving from business to GF?
popoemt is offline  
Old Jan 1, 16, 3:44 pm
  #5  
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Originally Posted by popoemt View Post
I am on an award ticket (UA saver award) in April, flying business to Dublin (RT). Does award travel allow for upgrading? i.e moving from business to GF?
In some cases (assume we are talking only UA operated flights and not a partner flight)
-- You might be offered a cash only upgrade
-- If you are GS (the top most elite level) can upgrade award flights

BUT EWR-DUB flight is a 2-class flight (752) with no GF. So what routing are you using that has GF?
WineCountryUA is offline  
Old Jan 1, 16, 7:34 pm
  #6  
 
Join Date: Apr 2007
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Is same day confirm from a connecting flight to a nonstop allowed?
nfg05 is offline  
Old Jan 1, 16, 7:54 pm
  #7  
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Originally Posted by nfg05 View Post
Is same day confirm from a connecting flight to a nonstop allowed?
Yes. The specific rule is
Changes are only available for the exact origin and destination airport. Connection points may be changed provided the new routing is permitted by the fare purchased.
mahasamatman is offline  
Old Jan 1, 16, 8:08 pm
  #8  
 
Join Date: Apr 2007
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Changes are only available for the exact origin and destination airport. Connection points may be changed provided the new routing is permitted by the fare purchased.
Hmmm the way I read that is that if I purchased a connecting fare, it would be unlikely that said connecting fare would allow nonstop routings.
nfg05 is offline  
Old Jan 1, 16, 8:14 pm
  #9  
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Originally Posted by nfg05 View Post
Hmmm the way I read that is that if I purchased a connecting fare, it would be unlikely that said connecting fare would allow nonstop routings.
I've never seen one that didn't, and I doubt that an agent would even notice if you had one.
mahasamatman is offline  
Old Jan 1, 16, 8:57 pm
  #10  
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Originally Posted by nfg05 View Post
Hmmm the way I read that is that if I purchased a connecting fare, it would be unlikely that said connecting fare would allow nonstop routings.
As discussed in http://www.flyertalk.com/forum/unite...ki-2015-a.html, routing seems to be limited only by the Y fare routing rules (or something similiar) and not the purchased fare routing rules.
WineCountryUA is offline  
Old Jan 1, 16, 10:08 pm
  #11  
 
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Purchased VS ticketing question

Why do some purchases get ticketed immediately and some take 39 hours (so far) and still not ticketed?

I made 4 flights back to back to back to back, between 4 different cities with stops of 29 to 96 hours for my January trip. One of the few I get advance notice for. All but one was ticketed within 10 minutes of purchase. I made them all online within 5 min of each other using all data they had in the computer. Even my international leg got instant ticketed, where this is a 100% domestic leg.

Am I doing something wrong or is United IT just that bad?
Hipplewm is online now  
Old Jan 1, 16, 11:01 pm
  #12  
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Originally Posted by Hipplewm View Post
Purchased VS ticketing question

Why do some purchases get ticketed immediately and some take 39 hours (so far) and still not ticketed?

I made 4 flights back to back to back to back, between 4 different cities with stops of 29 to 96 hours for my January trip. One of the few I get advance notice for. All but one was ticketed within 10 minutes of purchase. I made them all online within 5 min of each other using all data they had in the computer. Even my international leg got instant ticketed, where this is a 100% domestic leg.

Am I doing something wrong or is United IT just that bad?
A couple of potential thoughts
- Some partner carriers can be slow in confirm their ticketing
- Use of vouchers may cause an additional verification step (but not always)
- Perhaps random purchase audits
- And there is likely some impact of the batch processing vs real time approach to IT that is used
- ????
WineCountryUA is offline  
Old Jan 2, 16, 1:01 am
  #13  
 
Join Date: Oct 2013
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Originally Posted by WineCountryUA View Post
In some cases (assume we are talking only UA operated flights and not a partner flight)
-- You might be offered a cash only upgrade
-- If you are GS (the top most elite level) can upgrade award flights

BUT EWR-DUB flight is a 2-class flight (752) with no GF. So what routing are you using that has GF?
I am on UA from SFO-CDG (BF), then CDG-DUB (Y). The return is on TK (J) (DUB-IST-SFO and I'm looking forward to J on TK).

Thanks for the quick reply too (sorry for my late reply here, ended up watching Star Wars 4-6!)
popoemt is offline  
Old Jan 2, 16, 1:26 am
  #14  
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Originally Posted by popoemt View Post
I am on UA from SFO-CDG (BF), then CDG-DUB (Y). The return is on TK (J) (DUB-IST-SFO and I'm looking forward to J on TK).
There is no GF on SFO-CDG. That's a two class sUA 763.
Kacee is offline  
Old Jan 2, 16, 6:35 am
  #15  
 
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Originally Posted by WineCountryUA View Post
A couple of potential thoughts
- Some partner carriers can be slow in confirm their ticketing
- Use of vouchers may cause an additional verification step (but not always)
- Perhaps random purchase audits
- And there is likely some impact of the batch processing vs real time approach to IT that is used
- ????
All UA/UAX - just domestic CRJ/A320 stuff
Same CC as the rest of the flights - no voucher or codes or any thing other than plain old AMEX
This was the second of the 4 tickets purchased


OK, just called premier desk and it seems the computer couldn't decide if it was a paid ticket or an award ticket, so it did nothing. She couldn't even fix it, she had to get ticketing supervisor to fix it.

IT dept #1
Hipplewm is online now  

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